had an intervention into my privacy of my stay saying my bill was not settled, nobody asked me to pay the tourist tax when i checked in and later a panic was generated that i am booted out of my room. Also the outside location is a very scary place I could not walk to Galleni bus station, you need to look for chaffer service in that case this is very rude behavior

the hotel need to have air conditioning on all year. hotel too hot in october and hard to sleep. The hotel rooms are clean and the service is good. The parking is very good and easy to access. Very good location near the highway and access to the airport.

It is so convenient to have family rooms, microwave, coffee/tea facilities. It makes such a big difference as well as the close proximity to metro station. I think taking to account the cost and comfort we would definitely come back. Special thanks to the cleaning team for the taking care of our son's clothes. He is slightly ashamed, but very grateful.

After 9 hours drive from uk to paris on my arival .when i went to hotel for check in there was two womens on reception and both are very unprofesional they refuse to hand over keys and when i said ok refund me i'll go somewhere else they refuse this too.after this all argument my blood pressure shoot up my wife went in dipration my kids were scared too.those two womens spoil our holidays my kids still scared . hotel is good but staff terrible

I have stayed in this hotel with my 3 children aged 13, 8 and 4 for 4 nights. The location is not the best to be honest with a market opposite the hotel. It cost me 500 euros. I had already paid 25 euros online and the receptionist could not see it on the computer. I had to show him the confirmation email. Then I had to stay in the lift for 5 minutes because nobody told me that I had to touch the hotel card for the lift to go up. Once in my room, which was clean and quite big, I called the reception to get some information about making phone calls from the hotel room and the receptionist was really annoyed because I called him twice for the matter. Everything was well until we got in the hotel room the following night and found some broken glass on the carpet. I had left the room in the morning and apparently the room had been cleaned. I went to the reception to complain and he gave me another card to sleep in another room for the night and I have to admit that I was more annoyed by his smile than the problem itself. The following day I had to leave early again to go to disneyland and when I returned I handed the card to the receptionist hoping that the room was cleaned but it wasn't. I think I have to spare you more details. Anyway, overall I spent a terrible time there for the price I paid I could have had a better service.

Clean room w fridge and microwave. Room was comfortable. You can accommodate up to four people. The hotel is close to the train station which makes it accessible to all attractions. There is a grocery store at the corner and lots of restaurants. The breakfast was very good! The rugs in the hallways are stained but once you get to your room, everything was clean! Staff was very helpful!

This was an excellent hotel to stay in rooms were excellent staff were very friendly cannot fault it, surrounding area not the best but we were more interested in touring the city very close to metro, as ive already said the hotel and staff were excellent.2nd Novotel we have stayed in 1 in Madrid and this 1 great HOTELS.

The hotel is located in a very bad neighborhood of Paris rooms not good do not look at the hotel pictures on their website. We immediately checked out and went to a different place. We had prepaid for the rooms and they would not refund our money

we were already several times in this hotel. For us, the location is prefect and they have good facilities. The previous times I noticed that the reception had done their homework, which i encounter in all hotels of the Accor Group. they knew I had a fidelity card and I got all benefits according my status. Now the receptionist was not prepared, so this person didn't check my status nor asked for my fidelity card and we got even a very cool almost cold reception. The rooms were as usual good, one remark I have to make is due to heavy usage some power outlets are worn. But beside this the rooms were more then OK. The cleaning staff did a good job.

Located near Paris, close to public transports, direct line to Grand Magasins by métro, this hotel is a good choice to stay in Paris for a fews days without spending lots of money on accomodation The personel are availaible and smilly!! The rooms are correct. The only bad thing is this hotel is often full. But this is not an argue,

Although I paid for my stay at the hotel, I learned that the area is unsafe. And that the metro station is scary at night. So I had to forfeit the amount I paid. I should have done research beforehand and saved myself time and money!

A really friendly quirky appartment hotel. Really close to the metro. Staff extremely helpful and attentive and i just loved the lay out of the reception area with games and computer facilities. Breakfast had a fair bit of variety it was good quality and there was a lot if it if you wanted that. Local market is just outside on Saturday and Sunday well worth a scout around it. As in all cities just be mindful of who is around you - we never had any issues however. All in all a good spot for a short stay.

I loved the hotel, near the metro and good room. Some people complain about the location but I think it was not to bad. Never felt unsafe. You get a big room with separate bath and shower. Also the parking fee is reasonable. You are near Carefour and some restaurants.

I paid when I booked, and checked in on line. When I arrived the man behind the desk did not believe I had paid, and kept me waiting for 10 minutes to verify that I had. What's the point of procedures to speed things up if some inadequately trained person is going to make things the slowest check-in ever. Also as a silver Accor club member I'm entitled to a free drink on arrival. This was not offered; when I queried it and eventually got the appropriate voucher, I was told that I couldn't have any alcohol. Since when? Normally I enjoy a glass of wine 'on the house's as part of my continued loyalty. Orangina is a poor substitute.

The rooms are big and spacious; 30sqm. This is not common in Paris where hotel rooms are small. Its a convenient location if you do not mind being in the East side of Paris. There is a tram and metro slightly more than 5 minutes walk at Port Montreuil. One improvement could be the breakfast. There is no hot food for a Novotel and I hope they improve on this.