Hotel Novotel Paris Est 4 estrelas

Air conditioning was not working during this stay or the preceding three weeks. Power points were not working in half of the room. No access to English language television channels. No ability to print from the Business centre computers

Room quite old and wear off (especially a light carpet was really terrible looking). Breakfast very poor, just a few choices and pretty crowded. Check in process very slow. Requested room on the same floor because we had to book 2 rooms for 5 people, no room available to for whole family in, and whole check-in process took us about an hour until they were able to change the rooms to our needs as requested at the time of booking it. It's very strange to see totally different levels of services and accommodation in different Novotel hotels. It is not easy to recognize difference upfront.

Service and hotel infrastructure was really poor. Front desk does not help at all and even you have a problem like noise at night, they don´t do anything. It is said to pay for nothing.I will not stay in this hotel anymore.

Fica um pouco longe das atrações, mas é muito fácil de chegar e sair.

serviço de breakfast eficiente e diversificado. Acredito que o check-in on line deveria ser possível ser feito, independente do fast check-out. As diárias foram pagas in advance , e ainda assim o check-in on line/fast check-out estaria exigindo um depósito de segurança de 150 Euros... Isso não faz sentido.... Tive que declinar do check-in online, e ao chegar ao hotel, depois de uma viagem e 13 horas de voo, o check-in foi muito demorado...

The hotel was fully occupied and very busy in the lobby but still I received friendly service and very helpful . Diner in the hotel was good and in a time manor served. So overall short and good stay.

Serviço jantar sofrível. Desde o menu repetitivo à falta de gestão dos garçons e cozinha. A comida não é ruim mas falta personalidade. Não há sincronicidade: por exemplo o prato de minha amiga ser servido muito antes que o meu. Demora no atendimento para tirar o pedido e também fechar a conta.

room service is very poor. 2 plastic glass & one bottle of 500 ml water is provided for three days. two paper glasses for tea in the room. No room service even for water.Very limited breakfast no item for veg

Tive uma óptima experiência ! Os funcionários são extremamente educados e prestativos, os quartos eram limpos todos os dias, tem um óptimo secador na casa de banho , só o ar condicionado que parecia não funcionar muito bem, mas como estava bem frio , não foi preciso utiliza-lo por que o quarto já estava bem aquecido , na verdade , poderia ser um pouco menos aquecido e o café da manhã era muito bom . A localização é óptima, tem estação de metro e um centro comercial bem pertinho , a pé leva uns 4/5 minutos . Estive 3 noites no hotel com meu esposo e meus dois filhos , o quarto era o essencial!

Desde a reserva, hospedagem, rede wifi com perfeito funcionamento, café da manhã e check-out foram prestados por profissionais muito bem treinados para entregar uma experiência positiva.

Overall excellent stay at a very nice and large Novotel ,Rooms were spacious and had all mod cons. Only issue was the check in which took ages, too many guests not enough staff, I stood for 25 minutes ,must be a quicker method than this. Otherwise excellent .The breakout area is particularly comfy with large couches and low lighting. I liked the ironing rooms on each floor .

Muito bem atendido!! Funcionários educados e cordiais!!! Excelente ambiente!!!

Apartamento péssimo para acomodar 4 pessoas - muito pequeno, sem ventilação e ar condicionado que não funciona. Limpeza deixou um pouco a desejar. Bar do hotel com péssimo atendimento dos empregados. E o pior, péssima localização, cuja área nos deu sensação de insegurança.

Unfortunately, the room wasn't equipped in 4-stars-standard in my opinion (room was missing a flat iron and ironing board). Cleanliness of the room was ok, filter of AC directly over the room's entrance door was very dusty, which lead to my suit being sprinkled with little dust pellets on one day. Room service forgot to take the changed bag of the litter bin out of the room twice (that may happen, but the second time the bag was left on my washbasin and some of my personal equipment was fallen down). Also tea hasn't been refilled daily or in other words: refill was confusing: on one day the cups weren't replaced, on the next day no new teabags were provided. I guess room service staff wasn't too concentrated when doing my room. AC didn't work well. It was either too cold or too warm. Anyway, there was a permanent cold draught. Breakfast was ok, but I've seen better. Breakfast room was very busy.

Nice hotel with friendly staff . Calm area for relaxing after a long working day . Breakfast was less than our expectations for a 4 star Hotel . location is good for being on the highway to the airport .