Novotel Paris Est

Mensagem informativa

Novotel Paris Est 4 estrelas

Nota clientes Avis (Classificação ALL) 3.5/5 395 comentários

Hotel aprovado por ALLSAFE

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Descrição

Extras do hotel

  • A 15 minutos do centro de Paris em metro

  • 2500 m² de espaço de reuniões com salão de conferências de 600 lugares

  • Acesso rápido aos aeroportos de Roissy e Orly

  • Centro de fitness

  • Restaurante aberto

Localização do hotel

Novotel Paris Est

1 Avenue de la Republique
93177 BAGNOLET
França

  • BAGNOLET:  76 GALLIENI

  • BAGNOLET-GALLIENI-GAGNY-POINTE D:  221 GALLIENI

  • CHATEAUX DE VINCENNES-PANTIN-RAY:  318 GALLIENI

  • GALLIENI - VAL DE FONTENAY:  122 GALLIENI

  • GAMBETTA-ROSNY-BUIS-PERRIER:  102 BAGNOLET

  • LOUVRE-RIVOLI-BAGNOLET-LOUIS MIC:  76 GENERAL DE GAULE

  • PARIS:  351 GALLIENI

  • PC:  PC2 BAGNOLET

  • LINE N° 3:  LINE N° 3 GALLIENI

  • PORTE DE VINCENNES-PORTE DE LA C:  T3B PORTE DE BAGNOLET

  • De avião

    AIRPORT PARIS CHARLES DE GAULLE A 24 km / 14 milhas

  • De avião

    PARIS ORLY A 18 km / 11 milhas

  • De carro

    HIGHWAY A1/E15/E19 A 15 km / 9 milhas

  • De carro

    HIGHWAY A3/E15 A 1 km / 0 milhas

  • De comboio

    GALLIENI A 0 km / 0 milhas

  • De comboio

    GARE DE L'EST A 5 km / 3 milhas

  • De comboio

    GARE DE LYON A 5 km / 3 milhas

  • De comboio

    GARE DU NORD A 6 km / 3 milhas

  • De comboio

    GARE MONTPARNASSE A 9 km / 5 milhas

GPS:48.863202, 2.414708

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

NOVOTEL CAFE

O nosso chef no Novotel Café convida-o a descobrir a cozinha tradicional com um toque moderno. Desfrute das suas refeições e pequeno-almoço num ambiente contemporâneo e bem iluminado.

As nossas opções de alojamento

Com um design contemporâneo e totalmente modular, os amplos quartos Novotel são verdadeiros espaços de habitação e podem ser adaptados a todas as necessidades. Os nossos quartos de 25 m² foram criados para o seu conforto, com roupa de cama de qualidade, A/C, TV ecrã plano, cofre, serviço de quartos e casa de banho com banheira ou chuveiro. Os quartos têm capacidade para até 4 pessoas e são ideais para famílias.

Avaliações dos nossos clientes sobre o
Novotel Paris Est

Avaliações dos nossos clientes sobre o
Novotel Paris Est

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Saber mais

Classificação ALL  3.5/5  395 comentários

Classificação do TripAdvisor  3.0/5  2.283 comentários

Bem localizado e acessível ao metro

Nota clientes Avis 2.5/5

Tania Famílias - Comentários confirmados de ALL

Fiquei desiludida, fico sempre em novotel pela experiência que tenho mas desta vez desiludiu me. A limpeza era pouca, desde o quarto de banho ter sujidade nas paredes e estar muito mal limpo, cada vez que iam fazer as camas deixavam sempre 2 toalhas quando éramos 4 e nunca deixavam gel de banho e shampoo. Foi uma experiência desagradável

Péssimo serviço

Nota clientes Avis 0.5/5

Nuno R. Famílias - Comentários confirmados de ALL

Já tinha ficado noutros hotéis da cadeia Accor, e sempre com uma opinião muito positiva. Mas está experiência foi de facto muito má, começou no check in, eu reservei 3 quartos com um número de ocupantes distinto em cada quarto, e quando referi as pessoas que ficaram em cada quarto informaram que era indiferente porque os quartos era iguais, mas quando chegamos aos quartos, o quarto com as camas extra foi entregue a quem não precisava e quem precisava não tinha camas extras. Depois alegaram que a reserva não incluia pequeno almoço, e tive que mostrar a reserva feita online para mostrar que incluía pequeno almoço. Se bem que ainda por duas vezes quando me dirigia para a sala do pequeno almoço, fui confrontado pelo funcionário a dizer que o pequeno almoço não estava incluído. Outra situação foi a arrumação do quarto, que colocaram sempre dois conjuntos de toalhas quando eramos três pessoas, e mesmo depois de pedir por duas vezes, nunca colocaram e tive que levantar toalhas na recepção. Também nunca foi reposto o gel de banho, shampoo e papel higiénico, também tive que ir à recepção levantar quando precisei. A sala de pequeno almoço estava permanente desarrumada e muito suja, e quando solicitamos talheres que estavam em falta nunca os entregaram. Enfim, um serviço muito mau!!!

Ótimo quarto, localização ruim.

Nota clientes Avis 3.5/5

Vinicius A. Famílias - Comentários confirmados de ALL

O hotel é muito bom, mas a localização não é das melhores. Fica perto do metrô, mas o curto caminho até a estação é bem bizarro. O quarto no geral é bom, com cama confortável e frigobar, só a privada que fica em um cubículo separado do resto do banheiro que é muito ruim e muito apertado. O atendimento do pessoal é bem frio.

Exmo Senhor de A. e Silva, Agradecemos os seus comentários no seguimento da sua estada no Novotel Paris Est. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Valérie

Tremendous

Nota Tripadvisor 5.0/5

Haydn H Famílias - Avaliação com certificação TripAdvisor

Easy , quick check in. Friendly advice form receptionist. Great room. WE had a junior suite - 2 adults 2 teenagers. Clean, plenty of space. modern. Good breakfast. Easy and quick check out. Friendlybar staff.No complaints whatsoever. Added to our stay in this wonderful city

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Paris Est. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards Samia Guest Relation

Business Meeting Novotel Paris Est

Nota Tripadvisor 3.0/5

Camper17099152143 Negócios - Avaliação com certificação TripAdvisor

The hotel tries very hard, but it is a little bit old mess. beds, food, bar is good though. Airco functions only moderate. Meetings rooms are old, not fresh, and the one that we used had no airco. temperature rose above 28degrees

Below expectations

Nota Tripadvisor 3.0/5

DavidA1327 Famílias - Avaliação com certificação TripAdvisor

Air conditioning was not working during this stay or the preceding three weeks. Power points were not working in half of the room. No access to English language television channels. No ability to print from the Business centre computers

Poor quality and satisfaction for 4* price

Nota Tripadvisor 2.0/5

Zizalin Famílias - Avaliação com certificação TripAdvisor

Room quite old and wear off (especially a light carpet was really terrible looking). Breakfast very poor, just a few choices and pretty crowded. Check in process very slow. Requested room on the same floor because we had to book 2 rooms for 5 people, no room available to for whole family in, and whole check-in process took us about an hour until they were able to change the rooms to our needs as requested at the time of booking it. It's very strange to see totally different levels of services and accommodation in different Novotel hotels. It is not easy to recognize difference upfront.

Novotel Paris Est

Nota Tripadvisor 1.0/5

Relax56209342543 Negócios - Avaliação com certificação TripAdvisor

Service and hotel infrastructure was really poor. Front desk does not help at all and even you have a problem like noise at night, they don´t do anything. It is said to pay for nothing.I will not stay in this hotel anymore.

Dear Guest Thank you for review following your stay with us. We apologize for this late response I am sorry that your experience did not meet your expectations I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Please do not hesitate to contact me during your next visit. Sincerely, Samia Guest Relation

OVerall good

Nota Tripadvisor 4.0/5

annemariecaquotp2018 Negócios - Avaliação com certificação TripAdvisor

The hotel was fully occupied and very busy in the lobby but still I received friendly service and very helpful . Diner in the hotel was good and in a time manor served. So overall short and good stay.

Dear Annemariecaquotp2018, Thank you for taking the time to leave us your kind comments. We will be delighted to welcome you again for your next trip to Paris. Kind Regards, Aïssata Guest Relation.

poor service

Nota Tripadvisor 2.0/5

943yogesh Famílias - Avaliação com certificação TripAdvisor

room service is very poor. 2 plastic glass & one bottle of 500 ml water is provided for three days. two paper glasses for tea in the room. No room service even for water.Very limited breakfast no item for veg

Dear 943yogesh, Thank you for taking the time to post your review following to your stay with us. We were most concerned to learn of the points you raised. Any feedback is important to us and we are most appreciative to you for your critical feedback as it allows us to continually strive for a better guest experience. Our staffs work hard every day in order to deliver the best service to all of our guests and keep our hotel as welcoming as possible. We have passed on your comments to our team and we do hope that you will come back to stay with us again and that we will have the chance to deliver to you the best guest experience. Kind Regards, Aïssata Guest Relation.

Weekend in Paris attending wedding

Nota Tripadvisor 5.0/5

Mike H Famílias - Avaliação com certificação TripAdvisor

Overall excellent stay at a very nice and large Novotel ,Rooms were spacious and had all mod cons. Only issue was the check in which took ages, too many guests not enough staff, I stood for 25 minutes ,must be a quicker method than this. Otherwise excellent .The breakout area is particularly comfy with large couches and low lighting. I liked the ironing rooms on each floor .

Dear Mike, We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation

Not a 4-star-rating...

Nota Tripadvisor 2.0/5

NPanzera Negócios - Avaliação com certificação TripAdvisor

Unfortunately, the room wasn't equipped in 4-stars-standard in my opinion (room was missing a flat iron and ironing board). Cleanliness of the room was ok, filter of AC directly over the room's entrance door was very dusty, which lead to my suit being sprinkled with little dust pellets on one day. Room service forgot to take the changed bag of the litter bin out of the room twice (that may happen, but the second time the bag was left on my washbasin and some of my personal equipment was fallen down). Also tea hasn't been refilled daily or in other words: refill was confusing: on one day the cups weren't replaced, on the next day no new teabags were provided. I guess room service staff wasn't too concentrated when doing my room. AC didn't work well. It was either too cold or too warm. Anyway, there was a permanent cold draught. Breakfast was ok, but I've seen better. Breakfast room was very busy.

my stay at Novotel Paris Est

Nota Tripadvisor 3.0/5

azzij Negócios - Avaliação com certificação TripAdvisor

Nice hotel with friendly staff . Calm area for relaxing after a long working day . Breakfast was less than our expectations for a 4 star Hotel . location is good for being on the highway to the airport .

Not coming back

Nota Tripadvisor 2.0/5

Mann G Famílias - Avaliação com certificação TripAdvisor

Staff is very rude requested my room to be cleaned was not done garbag was not taken out spoke to manger no help and found someone else in my room will i was away. Spoke to front desk they had me showing in different room then the one i was in.

Good value hotel but room looked tired

Nota Tripadvisor 3.0/5

Pevsner Friends getaway - Avaliação com certificação TripAdvisor

A great value hotel close to metro station on edge of central Paris so easy to get anywhere via the Metro. But the impressive foyer does not prepare you for the tired interior of the room. Bathroom facilities need a re-fit and some of the furniture was scuffed and a bit worn. Great for an overnight but not for a longer stay.

This property is a let down to the Novotel brand and Accor hotels.

Nota Tripadvisor 1.0/5

Vikas M Negócios - Avaliação com certificação TripAdvisor

I am an Accor Platinum member and normally, when I check into a Novotel, they will normally provide me a room upgrade, plus a drink voucher. I have not received either of these, which is actually only the second time I have experienced this in all the years I have been platinum. When I arrived at my room, the lid of the kettle was broken. It worked, so I did not complain, but its lack of attention to detail. Later that evening, I went to the reception to get some tea bags for the kettle. I was informed that they had no black tea and they couldn't give me any till the next morning and they could only give me green tea. When I asked the lady to go to the bar and get some, she did, but I shouldn't have to ask for this. The next day, before I left the hotel, I had to have some documents printed, so I went to the reception, as they don't have a business centre. I had 4 e-mails to be printed and while I forwarded all four e-mails to them, they received only three. After that, I had a 30 minute ordeal where the lady at the reception first told me that there is nothing wrong with their e-mail and I did not send the e-mail , almost to make it seem like i'm stupid. After much haggling with her, a colleague came by and I showed him the bounce I receive and then he spent 20 minutes with me to try and send the e-mail, but each time I sent it, it bounced back. The fact of the matter here is that it wasnt any of their faults, but I was inconvenienced and this was on top of all the trouble I had already had with the hotel. Finally, I went in for break fast and at break fast, while picking out a pain au chocolat at the buffet, it accidentally fell on the floor. I picked it up and kept it on the side board and went to get another one. While I turned to go get another one, I saw one of the attendants looking at me like I just killed someone, who then rolled her eyes in racism and picked up the pain au chocolate and took it away from the side board. When she returned, I asked her for some yoghurt as the yoghurt on the buffet was over. She proceeded to do at least 5 other tasks, which were clearly not part of her job and then I reminded her again about my youghurt, which she returned with, like 5 minutes later. Really, 5 minutes to go to the kitchen which is 5 seconds away and especially when it is the second time this is requested? I stayed at this property at least 50 times. The last two times I stayed were when I had bad experiences. The property&service is ageing.

Dear Vikas M, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that thoses problems were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Arnaud

Thank you!

Nota Tripadvisor 4.0/5

Teemu_lahde Famílias - Avaliação com certificação TripAdvisor

Very good hotel and fine service. Only small minus will come because the delay of our room (the room should be ready at 14.00 o'clock but we get it half hour late). Overall we were very satisfied to this hotel and would recommend it to anyone else :-)

Dear Teemu_Iahde, We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata. Guest Relation.

Worst Novotel I have ever stayed.

Nota Tripadvisor 3.0/5

22andrewa Negócios - Avaliação com certificação TripAdvisor

I am a gold member with the Accor Hotels Group - Le Club Accor. There was some fair going on in Paris and I did not get to stay at my usual Novotel hotel. I therefore opted to stay at the Novotel Paris Est. 1. There was confusion at the time of check in. All the names were changed and credit cards confused. (there were 3 of us, 1 Platinum member, 1 gold member and 1 non member). 2. I stayed in room 1284. The corridor stank all the time. 3. The room had two lights that did not work. I informed the reception after the first night of stay. They had the whole day to fix it. I came back in the evening and the lights were not fixed. 4. Check out was a problem courtesy the confusion created by the person who checked us in. The invoice was in the name of the person who was a non member of Club Accor. So none of us got points for the stay. One of the senior personnel at the reception managed to get my name printed on the invoice and offered to 'directly credit points to my account although it was a very unconventional practice' - his own words! Never knew hotels were doing their guests a favour by taking their money. Would not stay at the hotel if it was the last place in Paris. LOL!! Lots to luck to Novotel management. Third rate personnel at a decent property. The best part of the stay was the server in the restaurant who served us on the first night of stay. Funny guy and the food was great even if the choice was limited. He was worth the visit to the restaurant. He should be moved to a better Novotel property!

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata. Guest Relation.

Not 4 Star

Nota Tripadvisor 1.0/5

smo96 Famílias - Avaliação com certificação TripAdvisor

No bell boy to help with luggage. No door man. Not enough reception staff. Small, dirty, poorly furnished room w cheap amenities & low quality bed sheets & towels. Over priced. Horrible neighborhood. Priceline sold it as Paris. It is a suburb next to the highway & a very old dirty mall. Disgusting area. No restaurants. Last stop on the metro. Scary people. Hotel reception staff nice but slow & I guess they have no concept of what a 4 Star hotel is supposed to be. Gross overall.

Dear Smo96, First of all, we thank you for your feedback. We apologize that your experience has not been as expected. I would like to get more informations about your stay (name, date of your stay, room number ...). Feel free to contact me at H0380-FO2@accor.com Sincerely, Aïssata Guest Relation

Good value on the outskirts of Paris

Nota Tripadvisor 4.0/5

rjwb_12 Famílias - Avaliação com certificação TripAdvisor

It's the second time I've stayed in this hotel and it's very comfortable and friendly. The location towards the metro station is a bit scruffy around but that is reflected in the price. The only downside this time was a room that smelled of cigarette smoke, but everything else lovely.

Dear Rjwb_12, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aissata. Guest Relations.

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