ibis Paris Porte de Montreuil

Super especial

Do not stay here .. terrible customer service from staff... I checked in online and was asked for a €40 holding fee, my friends I travelled with did not check in online and we're not charged, Niether were friends who stayed at another Ibis in Montreuil on same week-end. When I found my room the connecting door to the next room was unsecured and the lock bolt was stuck and i couldn't release it I returned to reception where a younger male , who I guess was a supervisor seemed unconcerned, arrogant and unwilling to listen and identity with my problem that was the hotel's making, he even went so far as to say all my possessions would be ok , even though I couldn't secure the room. At that moment a couple interjected who were staying in the adjacent room, they complained that the room was not clean, or prepared for them. We all went upstairs, the supervisor disagreed with the couple and said their room was fine ! Which it wasn't, it had litter in it and the bed was used He seemed unconcerned with my issue, the interconnecting door and said he had no one to fix it!!! My mate who was in the opposite room demanded to speak to a manager , at this point the member of staff became aggitaited and raised his voice. My lock issue was eventually solved by my friend using his own key to unjam the lock . The next morning I went to breakfast, couldn't find where it was at first as no one on check in had told me where it was All in all i terrible experience I've stayed at many hotels in Europe and USA and this one was a clown show, terrible customer service Do not waste your time staying here

Estive alojado neste hotel 6 noites (2 quartos) e tive vários problemas com a limpeza - falta de tolhas no WC ou falta de toalhas, lençóis da cama não eram substituídos. A receção e área de lazer do hotel é minúscula e praticamente na rua. Os quartos demasiado pequenos para 2 adultos se movimentarem. Ao nível do pequeno almoço muito simples e achei extremamente desagradável uma das funcionárias.

I booked 4 nights here in Paris and was really disappointed in everything, I regret not just spending a little more for another hotel in the beginning. Odor from the bathroom,spots everywhere and I was just miserable in my room. I left after 48h (would have left the first day but had to find a new hotel with little to no notice) but my new hotel was amazing. I did tell them I was checking out early because I wasn’t happy with my room. I sent them an email + with these pictures got no reply and had to talk to booking.com through phone and email and waste my time on my vacation for this and it’s still in the works but I just want a refund because I paid the same amount for my new hotel so almost €600 euros for two hotels. Booking.com talked to the hotel and said they denied everything and nothing was wrong with the room.. Also took a video of the room and when I left just as extra proof. The lobby looks nice but that’s it Wouldn’t stay there again. Don’t recommend

Acomodações condizentes à estrutura da rede, proximidade de mercados, restaurantes, transporte público, etc