Sofitel Athens Airport

Sofitel Athens Airport 5 stars

Customer review rating (ALL Rating) 4.7/5 486 reviews

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Description

Hotel extras

  • Luxury, 5-star hotel

  • 2-minute walk from airport, only hotel in airport area

  • Next to metro for easy ride straight into central Athens

  • An exquisite restaurant and a chic lounge bar

  • Lavish facilities for meetings and events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Athens Airport

Athens International Airport
19019 ATHENS SPATA
Greece

Telephone +30 21 0354 4000

Fax +30 21 0354 4444

  • X93 - KIFISSOS BUS STATION:  X93 - KIFISSOS Athens International Airport

  • X95 - SYNTAGMA:  X95 - SYNTAGMA Athens International Airport

  • X96 - PEIRAIAS:  X96 - PEIRAIAS Athens International Airport

  • X97 - ELLINIKO METRO STATION:  X97 - ELLINIKO Athens International Airport

  • METRO - LINE 3:  3 Athens International Airport

  • By plane

    ATHENS INTERNATIONAL AIRPORT At 0km / 0 miles

  • By plane

    ATHENS INTERNATIONAL AIRPORT At 50km / 31.07 miles

GPS:37.937049, 23.945746

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mesoghaia Restaurant

Savor fine, authentic Greek cuisine in Mesoghaia, a stylish all-day restaurant elegantly designed with touches of rose gold, Oxford blue and white marble. Attentive waiters fulfill your requests as you relish local dishes in a tasteful setting.

Our accommodation(s)

Take your pick from a range of 345 inviting rooms and suites, from classic to prestige options. All these elegant havens offer contemporary furnishings and luxury amenities for exquisite comfort. Relax into a warm sanctum of bliss and understated style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  486 reviews

TripAdvisor Rating  4.5/5  5,650 reviews

Certificate of excellence 2022

Disappointing

TripAdvisor rating 3.0/5

jmp1612022 TripAdvisor review

Water temperature in shower veried dramatically from cold to scolding to no water at all. At check in I was told of the availability of additional benefits as a rewards member. However I was later told that those were not available because they didn’t have enough guests

Dear jmp1612022, thank you for your review. Please be reassured that we put all our efforts in order to ensure that our guests have an enjoyable and relaxing stay in our premises. Therefore, we regret to hear that your stay with us has not been up to your expectations. We have well received your feedback about the water temperature in the shower and would highly appreciate a more detailed feedback on the issue with the ALL benefits in order for us to further investigate. My team and I hope that you will give us the opportunity to demonstrate our commitment and regain your confidence in us on a future stay in our hotel. Best regards, George Stavrou

Unfriendly and false promises

TripAdvisor rating 2.0/5

Asilu17 TripAdvisor review

By checking in the front desk employee was extremely unfriendly and very taciturn. The first remark was that I did not have a reservation under y name. I explained to the receptionist that I had done the reservation under my married name, which is clearly marked on my ID card. Next question was, "when will your husband show up" ? A question which was more than superflues, as I was travelling on my own. Apparently this is not normal when you check in at the Sofitel Athens Airport!!! As I had a stay of ONLY 5 hours (arrival 23.00 + / checkout 04:00) I asked if there would be a possibility for a half day rate where the answer was that this is only possible during day time!!! Furthermore the receptionist advised me that she could not make such a decision, that this could only be done by the manager. So I asked to see the manager. Response from the receptionist: He will anyway tell you the same thing !!! As I insisted she finally called him and I waited approximately 15 minutes before he showed up. As a matter of fact he gave me the same information but mentioned that as a courtesy he could offer my a breakfast box upon check out at 04.00 am. My wake-up call at 4am was punctual and 2 minutes later room service knocked at my door to bring me the breakfast box. However there was a big surprise as the very nice guy told me that I would have to pay 25 Euros for the breakfast box. When I told him that the manager had been talking about a courtesy, he called "somewhere" and at the end of the call he advised me that I could have the box for 17 Euros only!!!! I then told him that I would not take the breakfast box and I finally left the Hotel at 04:15am. This was definitely the worst experience I ever had with a Sofitel. Furthermore I would like to mention that I am Gold card member and Airline staff as well. What also surprised me that upon check-in the lady at the reception did not even ask for my Airline ID as I had been granted an airline discount. This has been my first and it has definitely been my last stay at the Sofitel Airport Hotel, as I always appreciate good and friendly service, which was definitely not the case there.

Dear Asilu17, We appreciate your feedback following your recent stay in our property. Guest satisfaction is our daily mission. Therefore, we were most concerned to receive your feedback about the issues that you have raised. As confirmed by our Duty Manager, day-use rates are available during a specific time frame in the day. However, you were able to benefit from the beneficial rate granted to airline staff which you had already accepted and confirmed at the time of the booking. Additionally, as per the Greek law and also for our guests' safety, we have to always cross-check all elements regarding our guests' reservation and that is the procedure followed by our receptionist. On the other hand, we are really sorry for the misunderstanding occurred with the breakfast box that was kindly offered by our Duty Manager and thank you once again for your precious feedback that helps us better understand your expectations. Best regards, George Stavrou

Well located, smart and clean

Customer review rating 4.0/5

Stephanie L. Solo - Confirmed reviews ALL

Spent the night after a late flight into Athens. The room was smart and clean.

Not a good hotel any more

TripAdvisor rating 3.0/5

master1313 Business - TripAdvisor review

Not the same hotel,to start the personal in the front desk is not friendly,the bar have no service,many waiters talking g ea h other and ignored my pretense,before we were able with our drinks peanut or potato chips,not any more.very expensive for what we can get now

Dear master1313, Thank you for taking the time to write and let us know about your stay. We continuously strive to provide enjoyable experiences to our guests with high standards of service and regret to hear that your recent stay in our premises has not been up to your expectations. Please be reassured that this kind of behavior does not reflect the usual level of service that we provide to our guests and your comments have been brought to the attention of our Responsible Managers for further investigation and action. My team and I hope that you will give us the opportunity to better serve you on a future visit and thank you once again for your valuable feedback. Best regards, George Stavrou

Great for connecting flights

TripAdvisor rating 5.0/5

Alberto A TripAdvisor review

This hotel is fantastic to stay one night for connecting flights. The accommodations are great and the quality of the food is good. Right next to the airport. Not close to Athens but you can always take a cab.

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