Sofitel Athens Airport Hotel 5 stars

friendly staff and professional. made us feel welcomed and was very accommodating.

A very satisfying stay, as always.

We stayed in Sofitel Athens Airport on arrival and then prior to departure from Athens. It is conveniently located just across the arrivals. The portmans were very helpful and took all our luggage from the reception to the room and vice versa. Check in/out was speedy. The room was spacious with a comfy bed, nice large desk and excellent bathroom. It is on the expensive side but there is no other hotel in the area and it is a 5 star hotel. Room service is also good, again on the expensive side. We would definitely recommend this hotel.

Best comfort. Best hotel staff kindness. Best food, served directly in the rooms or in the bar, due to lockdown Greek government regulations.Perfect quality of sleeping. The rooms are perfectly insulated. The hotel is located just across the street at the Athens Airport arrivals.

My room the next morning had no water, so I could not meet my basic needs. I assume that was an unlikely event.

Positive experience.

Outstanding client service from making a reservation to the front desk to the luggage concierge to room service. Mr Leonidas Peroulis and his team are an song example of customer service. Thank For making my stay so pleasant Elizabeth M.

Quite, clean and comfortable rooms. Professional, helpful and courteous stuff.

Check in and out takes far too long. The breakfast ... eggs and coffee were virtually cold. Not enough milk. Could be a lot better. Room service food is overpriced ..€22.50 for a burger ... really !!! The beds are very comfortable , pillows are perfect room and bathrooms excellent. Staff very friendly and all smart. Hotel feels very clean and safe. Outside tables could do with a wipe down more often.

In advance of our stay I spoke with the hotel who told me the restaurant was open. This was not true. The bar was open where a very limited menu was served. The service was slow. There was only one person on duty. He was rushed. The food arrived tepid and the chicken slightly under cooked. I like hot food, at least warm. Breakfast was only via room service. We ordered the night before indicating two breakfasts (which was obvious anyway as two of us had checked in). Only one breakfast came with cold coffee. My wife spoke with room service; nothing happened after 15 minutes and so I spoke with them. It took another 15 minutes. I had asked for two hot pots of coffee. Only one cold pot of coffee arrived. The breakfast itself was on the meagre side and poor. I was encouraged by email to check in before arrival and so I did. I entered my credit card details for pre-authorisation. When we arrived we were asked to enter our credit card details again for a second pre-authorisation. The reason for online check in is to speed up check in and check out. On returning home I found I had two pending pre-authorised payments. One has now disappeared as the correct amount has been charged. The other pre-authorised amount is still in pending 3 days later. Well before we checked out at 11am the door to our room suddenly opened with the room cleaners trying to enter. There was no knock on the door; they just opened it up. Consequently, it is hard to escape the feeling that this hotel is badly managed and that the staff not suitable or perhaps adequately trained. I really don't think that Covid-19 can be used as a valid excuse for these matters. On check out the receptionist applied a discount (without any request from us). However, we would have preferred a better experience instead.

On leaving the Hotel the following morning at the Check out Desk I was attempted to be overcharges for the Room I had Booked. At the Check in the previous night, I was upgraded to the 6th Floor, Free of Charge. Most people booking in that night were upgraded. I assume this was to keep everyone on the same floor. Good Idea. The following morning they tried to charge me for the upgrade. Took some time before they accepted my booking confirmation form. The hotel tried a cheap trick. Even when pointed this out I received no apology. Will think twice staying there again.

Less than 2 minutes walk from Athens International Airport means for an early flight the Sofitel is an obvious choice. Well designed rooms are attractive although why do designers put mirrors in small toilets?! The hotel is immaculately clean and very welcoming in these difficult pandemic times.

An excellent hotel that is trying to still offer a good service in these difficult times. The staff at check in were excellent and friendly an dthe rooms appeared to be very clean. it was slightly let down by an extremely poor bar service.

All is well but still the smell of carpet is annoying. It is not as bas as earlier years but is etill there.

Title says it all. Attentive and well trained staff. Great location for airport. Rooms large, well equipped and great beds. I only stayed for one night but wont hesitate to stay here again Well done to all