Novotel Leuven Centrum 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 846 comentários

Extras do hotel

  • WIFI gratuito

  • Estacionamento público pago

  • Perfeitamente localizado no centro da cidade

  • A 10 minutos de caminhada da estação de trem

  • Gourmet Bar com pratos locais e internacionais

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Nossas acomodações

Os quartos do Novotel Leuven Centrum são espaçosos, contemporâneos e adaptáveis. Um verdadeiro lugar para viver, perfeito para todas as suas necessidades. Seja um quarto Superior ou Executive, todos os quartos oferecem um ambiente acolhedor e moderno. Os quartos são equipados com ar condicionado, telefone, cofre, TV, minibar e WIFI grátis.

Localização do hotel

Novotel Leuven Centrum

Vuurkruisenlaan 4

GPS:50.88629, 4.710015

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião


O Gourmet Bar oferece culinária local e internacional que é simples e autêntica em um clima descontraído. Se quiser comer ou apenas tomar uma bebida, teremos o prazer de receber você todos os dias até as 23h.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  846 comentários

Classificação no TripAdvisor  4.0/5  870 comentários

Another Excellent stay

Classificação TripAdvisor 5.0/5

andrewJ7865GW Negócios - Avaliação certificada TripAdvisor

I regularly stay at the Novotel Leuven - typically every other week. Hotel is generally excellent. It is the staff that make it - great welcome from the Front Desk team. However the highlight is the restaurant and bar - where Domenico's friendly attitude and great service is outstanding!

Good for Novotel

Classificação TripAdvisor 4.0/5

pekao Família - Avaliação certificada TripAdvisor

Selection of hotels in Leuven is not extensive so we opted for Novotel as I hold Platinum with Accor. This status did not give me much though, no upgrade - we got room on second floor although they had executive floor. I got drink voucher but only for one person in a room (usually we receive it for no of people on reservation) and we were handed one small box of biscuits and water carton. Location is definately outside of city centre despite what hotel calls itself. It takes about 20 min of brisk walk to get to the old town and 15 min to the train station. Hotel is in more of industrial area with Stella Artois factory opposite. Breakfast was average but my highlight was freshly made waffles. Room was one of the better representation of the Novotel brand, it had their newer concept. Layout was practical with adequate storage space. Bathoom had bathtub but shower water was leaking through the glass to the floor. Bathtub had skin residue and somebody’s hair in it. The rest of the room was clean. TV was small with limited selection of channels. Window does open wide which is a plus but hotel is by the main, noisy road so we had to keep it closed for the night. Bed mattress was firm, not great for me but other people may prefer it. Parking is called Indigo, has direct access to the hotel via lift but you pay by the machine not at reception (22 Euros per night). Check in and checkout was indifferent. Seriously smile and some courtesy to be welcoming to guests won’t hurt. Overall judging by Novotel standards it is good and safe hotel to stay while visiting pretty town of Leuven.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We appreciate your loyalty as a Platinum Accor member and apologize if you felt that your status benefits were not fully acknowledged. Furthermore, we regret to hear that you felt our service was not up to our usual high standards and rest assured we will address your comments with our team to ensure we better meet your expectations on future visits. We are glad that you enjoyed the freshly made waffles during breakfast and found the room layout practical. However, we apologize for the inconvenience you experienced with the bathtub and shower, and we will address this issue with our housekeeping team. Additionally, we are sorry if our location was not quite as handy as you had hoped, nevertheless, please do let us know if you need any directions and the best routes to get to your chosen destination we are always happy to help. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even better experience. Best regards. Inge Staes, General Manager

Check your invoice + rude front office manager

Classificação TripAdvisor 1.0/5

Scenic62079472913 Avaliação certificada TripAdvisor

I booked a 3 day stay in the Novotel in Leuven. Whilst making the booking, it was clearly noted that the stay would be non-refundable however it was not clear that it was prepayable. Novotel took the full payment for the stay upfront which was on the wrong card and very inconvenient. However, as a result, we only needed to pay the city tax at the end of the stay. Due to car issues, we could not arrive on our arrival date, Friday 17/02, but only managed to get to the hotel on Saturday evening, 18/02. In my opinion, the hotel made good money as the night we were not there was already fully paid even though we did not use the room nor did we have breakfast with 4 people saturday morning. As a courtesy, we even called on Friday to let the hotel know we would only be arriving Saturday. On Monday morning, when we wanted to check out, the staff announced we had to pay 27euros. I was surprised as on our account city tax was not as high. So I asked for an explanation and the hotel was just trying to make us pay an additional fee of about 25euros for the no show of Friday on top of the already paid rate of the room including breakfast. I had to argue for 20+ minutes at the desk and ask for the manager, who turned out to be one of the women I had argued with already during that timeframe. She arrogantly showed me that we had a non-refundable rate, something I was not debating. At no point in time, I asked for a refund of the first night, I just refused to pay an additional charge on top of the price I had paid for the room with breakfast. This is the first time an hotel tried to charge me more than the room rate for not showing up, I am completely shocked about this practice (How on earth can you ask people to pay more for their stay when they did not show up but paid the stay fully including breakfast they did not eat?) and also about the way the manager spoke and the overall level of English, Dutch and French. (yes I did try explaining in all 3 to see in which one the message would get across). In the end, they did cancel the additional charge and I only had to pay the city tax but the experience was dreadful and definitely not what you would expect of a 4**** hotel. On top of that, the hotel did not honor the welcome drink voucher given to us as advantage due to our customer status.

Dear Guest, Thank you for taking the time to share your review. We sincerely apologise for the error that occurred as a result of your reservation being reinstated to no show on February 17, 2023. However, this was corrected and you only had to pay city tax. Please accept our apologies for any inconvenience and be assured that we have discussed this matter with our team. Furthermore, we regret that you did not use your voucher and appreciate you bringing this to our attention. We will take this opportunity to review our procedures with our team to ensure that all our highly valued guests receive the warm welcome they deserve. We hope to be able to welcome you back for an improved experience in the future. Kind regards, Jurgen Goethuys, General Manager

Find somewhere else I’d you can!

Classificação TripAdvisor 1.0/5

JHunns615 Família - Avaliação certificada TripAdvisor

Not a fan of this place, it’s worse than ibis budget and they’re terrible themselves. Room was pokey, sockets not working. Never replaced paper cups (yes paper cups) for the tea and coffee making facilities. The parking is virtually non existent and it’s on the road (free) or crammed underneath at public car park which is expensive! Staff on hand to serve evening meals are disorganised and you have to wait an age for anything. So won’t be coming back again to this hovel

Dear Guest, Thank you for taking the time to provide us with your review. We regret to hear that you were not entirely satisfied with your room; please do not hesitate to inform us of any issues you may have during your stay so that we may take action or find an alternative room, if available. While we provide paper cups in our rooms out of concern for the environment, we do have normal cups available upon request from reception. As mentioned on our booking platforms, we do not have our own parking facilities, however, there are many public parking options nearby which unfortunately we do not have control over the pricing. We also regret if you felt that the service provided by our team was not up to the level expected and we will be addressing this with the restaurant team. We hope you will return for an improved experience in the future. Best wishes for the New Year, Jurgen Goethuys, General Manager

Grand Prix

Classificação TripAdvisor 5.0/5

W518BWkennethh Família - Avaliação certificada TripAdvisor

We stayed at this hotel whilst on a trip to go to the Belgium Grand Prix. The hotel was modern, very clean and comfortable. The room was great and as a bonus I had a view of the Stella Artois factory! Great staff and a lovely bar with plenty of food choices. Strongly recommend a stay.

Dear Kenneth, Thank you for taking the time to share your opinion with us. The comfort and well-being of our guests are of the utmost importance to us, and we are delighted that you were pleased with your stylish accommodation. It’s great to know that you enjoyed our bar and thank you for your kind mention of our team. We look forward to welcoming you back for another memorable experience. Best wishes, Jurgen Goethuys, General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 373 comentários 7.3/10 Localização
  • 591 comentários 7/10 Quarto
  • 490 comentários 7.5/10 Serviço
  • 13 comentários 5.9/10 Wifi
  • 382 comentários 7.8/10 Café da manhã
  • 225 comentários 6.9/10 Limpeza
  • 151 comentários 4.7/10 Custo-Benefício
  • 117 comentários 4.5/10 Comida

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