Novotel Melbourne Central 4,5 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 2.136 comentários

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Novotel Melbourne Central - Image 1
Novotel Melbourne Central - Image 2
Novotel Melbourne Central - Image 3
Novotel Melbourne Central - Image 4
399 Little Lonsdale Street, 3000 MELBOURNE, Austrália

Descrição

Extras do hotel

  • Salas de reuniões e instalações para eventos.

  • Restaurante Pretty Boy Italian Steakhouse.

  • Para a sua comodidade, dispomos de receção disponível 24 horas/dia e WIFI gratuito!

  • Chromecast em todos os quartos.

As nossas opções de alojamento

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Localização do hotel

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Austrália

GPS:-37.81192, 144.96009

Telefone
Fax +61 3 9929 8858

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

SIGNATURE RESTAURANT

O Signature Restaurant é uma interpretação moderna dos mercados alimentares de todo o mundo e reminiscente dos locais onde os habitantes locais "conhecedores" jantam. Um local moderno mas informal que combina receitas locais, regionais e internacionais.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.4/5  2.136 comentários

Classificação do TripAdvisor  4.0/5  327 comentários

Certificado de excelência 2025

100% occupancy hotel means <50% customer service

Nota Tripadvisor 2.0/5

ProfVau Avaliação com certificação TripAdvisor

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Worst Accor ever, especially that male receptionist.

Nota Tripadvisor 1.0/5

Relax11440857740 Avaliação com certificação TripAdvisor

This was easily the worst Accor stay I’ve ever had. I stayed 4 days/3 nights at Novotel Melbourne Central and the experience was honestly shocking. Housekeeping never showed up once—not even after 7–8 calls across 3 days. We ran out of tissues on the first night and never got a replacement. Calls to Guest Services and Housekeeping were never picked up. But the worst part was the male receptionist. He was cold, rude, dismissive, and repeatedly tried to push the responsibility back onto us. He promised a late checkout and never processed it. When I called to clarify, he cut me off, denied everything, and spoke to me like I was the problem. I’ve stayed at many Accor hotels as a long-time ALL Gold member, and I have never encountered service this unprofessional. No housekeeping, no basic supplies, no follow-up, terrible attitude — completely unacceptable for an Accor property. Management really needs to review this hotel’s operations and staff training. This stay genuinely made me question whether this is still the Accor standard I used to trust.

Dear Ms. Jade Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience during your stay. Your comments regarding housekeeping, basic supplies, and service from our team are taken very seriously, as they do not reflect the standards we aim to provide at Novotel Melbourne Central or the Accor brand. After reviewing your profile, we can confirm that our team had approved a late checkout for you as a complimentary gesture. We sincerely apologize if there was any confusion or miscommunication regarding this. We appreciate your detailed feedback, and we will be reviewing your comments with our team to ensure improvements in staff training, responsiveness, and guest service. Please know that your experience is not reflective of the standard we strive for, and your concerns will help us enhance our operations. We value your loyalty as an ALL Gold member and sincerely regret that this stay did not meet your expectations. We hope to have the opportunity to restore your confidence in our hotel and Accor in the future. Sincerely, Craig Kelmar General Manager

Worst hotel ever

Nota Tripadvisor 1.0/5

Maree A Avaliação com certificação TripAdvisor

Wardrobes were half the size so very small to share between the two of us. Lack of storage. No bathroom shower caps or anything for that matter. Jewellery went missing from house keeping. Took ages to get a response from them.

Dear Maree, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the wardrobe size, lack of amenities, and the delay in response from housekeeping. Regarding your missing items, we take this matter very seriously and sincerely apologize for the distress it caused. Your comments are important to us, and we will review these concerns with our team to ensure improvements in service, amenities, and security for future stays. We value your feedback, and we hope to welcome you back under better circumstances. Sincerely, Craig Kelmar General Manager

Very disappointed

Nota Tripadvisor 2.0/5

Varie F Avaliação com certificação TripAdvisor

I was very disappointed in the room, especially as there is no separate bathroom the basin is very close to the bed and no door for privacy. Also there is no fan at all in the toilet or shower and no soap or body wash supplied in shower. The pillows were very uncomfortable and you had to lean over the couch to close the drapes, only 4 teabags supplied. I have stayed in the Novotel Geelong and that was just as bad if not worse, so thinking ALL the Novotel hotels are low quality and I will never stay in one again.

Dear varief2025, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations. I understand your concerns regarding the layout of the bathroom and the lack of privacy. Our rooms are designed in a consistent concept, which can understandably feel different or surprising. I am also sorry to hear that the amenities, such as toiletries and pillow comfort, did not meet your needs. There should always be soap dispensers with body wash, shampoo, and conditioner in the shower, and we are happy to provide additional tea or other items upon request. Your comments regarding the limited tea supply and accessibility of the curtains have also been noted. We truly value your feedback as it helps us improve our guest experience. I hope you will consider staying with us again in the future. Best regards, Lucie

bem localizado, cama confortavel, poderia ter mais espaco de armario

Nota clientes Avis 4.0/5

Anónimo Negócios - Comentários confirmados de ALL

alguns dias a arrumacao do quarto deixou a desejar

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi JU Assistant Manager Novotel Melbourne Central

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.083 comentários 9.7/10 Localização
  • 1.361 comentários 7.8/10 Quarto
  • 1.170 comentários 8.2/10 Serviço
  • 11 comentários 7.1/10 Internet
  • 519 comentários 8.5/10 Limpeza
  • 315 comentários 7.1/10 Pequeno-almoço
  • 232 comentários 8.6/10 Atmosfera
  • 225 comentários 6.3/10 Custo Benefício

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.