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Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating 4.6/5 23,574 reviews

ALLSAFE approved hotel

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Sofitel Chicago Magnificent Mile
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Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
  • Concierge
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 11 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 chicago
united states

Tel: +13123244000

Fax: (+1)3123244026

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :  36 N/A

  • CHICAGO :  66 N/A

  • SHERIDAN :  151 N/A



  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Our restaurants and bars


Type of cuisine: Mediterranean

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Menu (PDF) Cocktail menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed


Stylish modern bar featuring floor to ceiling glass walls, inviting library area and specialty martinis, and an extensive selection of Champagne and wines.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

23,574 reviews


TripAdvisor Rating 4.5/5

5,064 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great area, very nice

Customer review rating 4.5/5

Bonita C. Families - 21/07/2021 Confirmed reviews ALL

We stayed to take granddaughter to American Girl. So convenient

Good stay

Customer review rating 5.0/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL


Beautiful Hotel, Centrally Located, Right Where You Want to Be in Chicago!

Customer review rating 4.5/5

Keith M. Business - 20/07/2021 Confirmed reviews ALL

Well appointed hotel with top-level service and amenities. Rooms are plush, beds very comfortable, and the guest experience is superb. Conference staff goes above and beyond to assist with group meetings - highly recommend to business and leisure travelers to the Chicago area.

Amazing stay

Customer review rating 4.5/5

N. A. Couples - 20/07/2021 Confirmed reviews ALL

My 3 day stay at the Sofitel was amazing. Concierge was able to accommodate us with an early check-in, room service was prompt, and the hotel was very clean. My only complaint is that there is not a microwave or mini-fridge in the room to heat up leftovers.

Luxurious How?!

Customer review rating 1.0/5

Andrea W. Couples - 19/07/2021 Confirmed reviews ALL

This hotel is not luxurious at all! The Luxury King room was terribly small even for one night with 2 people... and it is not well kept. I cannot imagine what the classic rooms look like as the Luxury King Room is equivalent to any other "4 star" hotel's typical guest room and it is much smaller. Their king bed is not actually king sized. The fridge was disconnected. They provided no options or alternatives for keeping our food or drinks chilled. The mirror next to the closet was pulled away from the wall, exposing the tape/glue that needed to be replaced to keep the mirror in place... The nicest part about the room was the bathroom and it was not great. The shower leaks onto the floor as there is no sealant around the shower door; its dangerous stepping out onto an already soaked towel... The ice machine on the 29th floor is in a small utility closet with the dirty rusty poles exposed & the door hits the machine when you open it. When I called to express my dissatisfaction with the accommodations, I was told there was nothing they could do. The young woman who answered just held the phone after she told me there was nothing she could do... The condition of the room really ruined our night. My boyfriend was understanding. I, on the other hand, was grossly displeased. I had to call to follow up on getting my receipt as it was not sent to me upon check out as promised. Nothing about the experience I had at Sofitel deserves a four star rating. I truly feel like booking this hotel was a waste of my money. Based on this experience, I would not return nor would I recommend this hotel to anyone for any reason.

great spot, great service

Customer review rating 5.0/5

Anonymous Couples - 18/07/2021 Confirmed reviews ALL

perfect first time to travel since pandemic. Great all around job by staff Courteous, helpful.

Just OK

Customer review rating 2.5/5

Yi Couples - 17/07/2021 Confirmed reviews ALL

Honestly, the location of the hotel was nice, and the staff were friendly enough, but it wasn't really special in any way.

Beautiful hotel

Customer review rating 5.0/5

Shannon R. Couples - 16/07/2021 Confirmed reviews ALL

Our stay at Sofitel was wonderful. We were in town for a wedding and the hotel was fantastic! Everyone was so friendly and helpful, the room was beautiful & clean, and the beds were amazing! We had a big group and loved the outdoor space to gather and visit. Le Bar was delicious and a great hangout. We will definitely be staying here again!

Exceptional Holiday Stay - "Post Pandemic"

Customer review rating 4.5/5

Prenecia Couples - 16/07/2021 Confirmed reviews ALL

It was lovely to find out that my room was on the 30th floor at check-in. Of course I upgraded to this room but it was exactly what I wanted. We loved the overall ambience of the hotel and it was refreshing to learn the bar stayed opened to 2am ! The staff was kind and very hospitable; particularly Demetrius & the concierge that worked on the 4th of July. The location was phenomenal and it was exhilarating staying so close to Chicago's happenings.

Great locational

Customer review rating 3.5/5

Anonymous Couples - 16/07/2021 Confirmed reviews ALL

This was my 5th time with you. It was brief- about 17 hrs- moved over for a night( you had no avail 2 nights prior) to extend our stay. I was offered a 50.00 charge for early check in. If a room is avail- ( I had called before I left my prior hotel) I would never pay a fee to get in my room. Bags were held. A big fan of the bar - vibe and windows. Great coffee. I will say there was a lot of long black hair on my bathroom floor that I noticed- when finally occupying room later that eve. Was too tired to call( neither my husband or I have long black hair)

No View, limited food

Customer review rating 3.0/5

Edward Couples - 15/07/2021 Confirmed reviews ALL

Room service and restaurant limited Location of suite poor, no view…

Wonderful environment

Customer review rating 5.0/5

Heather W. Couples - 15/07/2021 Confirmed reviews ALL

Check in was easy and the water provided by the concierge was much needed after the trip. We were upgraded for no cost and the room was beautiful.

Incredible location

Customer review rating 3.5/5

Andreas Families - 14/07/2021 Confirmed reviews ALL

Hotel location is incredible, furniture needs to be updated. Several pieces of furniture were damaged. One of the end tables with a glass top had a shattered corner with extremely jagged glass. Also had to wait for quite some time at the concierge to receive bedding for the sofa bed.

Customer review rating 4.0/5

Cecilia C. Friends - 14/07/2021 Confirmed reviews ALL

Overall it was great. Only that I requested housekeeping to clean my room and the service was not provided.

Customer review rating 5.0/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Always a well maintained hotel with friendly staff that provides excellent service.

Good location

Customer review rating 4.0/5

Kenc Couples - 13/07/2021 Confirmed reviews ALL

Very warm and friendly

Great location and property - Service not as good as before!

Customer review rating 3.5/5

Cathy Q. Couples - 13/07/2021 Confirmed reviews ALL

Stayed in this property many times before, this was first visit in 2 years. Service levels seem to have dropped. We heard 'No' more than we heard 'Yes'. Service at front desk / concierge was less than attentive. Bartenders were grouchy, not friendly, and noticeably annoyed that we ordered and took our drinks to the lounge, versus staying in the bar (we had a dog with us and felt it was better for us and other guests if we stayed with her in the lounge).

Everything we needed

Customer review rating 4.5/5

Tracyanne S. Families - 13/07/2021 Confirmed reviews ALL

I was traveling internationally for a quick weekend, I arrived extremely late but DeJuan was able to help me with everything I needed in less than 5 minutes. He and the overnight crew were excellent. I also appreciated the ability to fill out a credit card authorization online, it made the entire process much easier than when I used to have to do it 5 (or 10) years ago!

Clean and Classy

Customer review rating 4.5/5

Anonymous Business - 13/07/2021 Confirmed reviews ALL

Had a great stay at the Sofitel Chicago. This is my third Sofitel experience (others being New York and Chengdu) and I appreciate the standards staying the same across cities and countries. Staff was friendly, rooms were clean, and the bar and breakfast were exactly the relaxed ambiance I would seek out in a hotel. My only complaint would be that I arrived much earlier than check-in time and even though there were rooms available, there would have been a significant charge to get into the room earlier.

Wonderful Experience

TripAdvisor rating 5.0/5

thomasnickz Business - 11/03/2021 TripAdvisor review

Combined business and leisure travel into a wonderful experience. Sofitel property is conveniently located to business center and restaurant district. Service was impeccable and LeBar was a great way to start each evening.

Dear thomasnickz, Thank you so much for letting us know that you had a nice stay with us. We are delighted to hear that our service went above and beyond to show you the true nature of our French hospitality. The next time your business travels, or personal travels, bring you back to Chicago, we look forward to once again being your hosts!

Our most recent 20 reviews

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