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Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating 4.6/5 24,064 reviews

ALLSAFE approved hotel

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Sofitel Chicago Magnificent Mile
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+ 19 Services

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 chicago
united states

Tel: +13123244000

Fax: (+1)3123244026

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :  36 N/A

  • CHICAGO :  66 N/A

  • SHERIDAN :  151 N/A

  • BLUE LINE :  CHICAGO

  • RED LINE :  CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Hotel services

CDA

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Breakfast à la carte
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 415 rooms
    • 21 rooms for people with reduced mobility
    • 36 family rooms
    • No connecting room
    • 415 non-smoking rooms
    • 32 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Valet Parking Additional charge
    • Near the property
Well-being
  • So Fit
    • On site

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

24,064 reviews

TripAdvisor Rating 4.5/5

5,095 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful Stay

Customer review rating 5.0/5

Sabrina Business - 22/10/2021 Confirmed reviews ALL

I had a quick work trip to Chicago and this hotel was the perfect stay. Very nice, clean and friendly staff.

Solid stay

Customer review rating 4.0/5

Anonymous Business - 22/10/2021 Confirmed reviews ALL

Great room with great staff. In-room dining options were limited, however.

Comfortable Bed, Great Location, Helpful Staff

Customer review rating 5.0/5

Anonymous Business - 21/10/2021 Confirmed reviews ALL

The beds are amazing and the staff at Sofitel is very helpful! I have stayed at this hotel twice for a conference and have had an amazing experience both times. I would recommend this hotel to anyone, any time.

Nice Hotel

Customer review rating 4.5/5

Jeanette J. Business - 20/10/2021 Confirmed reviews ALL

I was very impressed with the Sofitel. It was a very luxury hotel.

Superb service

Customer review rating 4.0/5

Will Friends - 20/10/2021 Confirmed reviews ALL

Great room, super clean. Only issue is not refreshing room or towels. Great and fast room service.

Excellent

Customer review rating 4.5/5

Stacie Couples - 20/10/2021 Confirmed reviews ALL

The staff was very friendly and helpful. The room service was great and the valet parking staff was incredibly helpful and courteous.

Great Location, Service, etc

Customer review rating 4.5/5

Kelly H. Families - 20/10/2021 Confirmed reviews ALL

My daughter goes to Loyola where the downtown campus is located directly behind this hotel. This is my major reason for staying here, but the service, amenities and value also play a part. I've been twice now, and during the check-in process of my most recent trip, the front desk supervisor remembered me from a stay several months before! That of course made me feel valued.

Bathroom was dirty, not well-cleaned.

Customer review rating 2.5/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

Room itself was fine. The mattress was sagging in the middle, perhaps the topper being too soft, or worn, I am not sure. I was there two nights, and on the second day, found someone else’s hair- a small wad of hair- dried and stuck onto the shower wall. I also think I contracted athlete’s foot from that bathroom- it was the only trip I have taken in a while, and noticed it a few days after I returned home. I rarely am turned off to minor dirt, but this was unacceptable.

Positive Overall Experience at Sofitel

Customer review rating 3.5/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

Good location, nice room on a high floor. Good lobby coffee selection. Nice gym. Lobby itself could use a refresh.

Comfortable room, friendly service, and great location

Customer review rating 4.5/5

Gdh Couples - 19/10/2021 Confirmed reviews ALL

The corner junior suite was spacious and furnished comfortably. The breakfasts were excellent and the Sofitel employees were helpful and courteous. Location in the heart of Chicago was convenient to great restaurants and entertainment venues.

Modern hotel

Customer review rating 5.0/5

Jessica Y. Couples - 19/10/2021 Confirmed reviews ALL

Every staff member you encounter is friendly. From the moment you pull up to the valet, the bellmen, and front desks make you feel so welcome until the end of your stay! The rooms are decorated so sleek but yet comfortable. I would definitely stay at the Chicago Sofitel again!

well located comfortable bed

Customer review rating 4.5/5

Amy H. Friends - 19/10/2021 Confirmed reviews ALL

The room was very nice and very comfortable. The staff were very pleasant and accommodating. It would have been helpful to have more of a night light in the bathroom so the full light did not need to be turned on at night. Also the wifi was not very strong The bath towels were not very soft. While the mini bar fridge was not functioning it would have been nice to have a working fridge for the water bottles that were generously provided in the lobby. The complimentary coffee and tea available in the lobby was very nice as well. Would definitely recommend the hotel to others and stay again when we are next in Chicago

Customer review rating 4.0/5

Rl Families - 19/10/2021 Confirmed reviews ALL

very nice

Missed some amenities, but enjoyed my brief stay.

Customer review rating 3.5/5

V. H. Families - 19/10/2021 Confirmed reviews ALL

Loved the ambiance, as always. Check in and out was smooth, staff pleasant and efficient. Breakfast was a disappointment. Orange juice wasn't offered and the tray of fresh bread and rolls missing. Eggs Benedict missed the mark completely; topping straight from the refrigerator, one egg poached to order, the other not, and the potatoes, formerly fingerlings, fried russets tasting faintly of a dirty grill. Le Bar served imaginative drinks. My room was comfortable.

Bad service

Customer review rating 0.5/5

James Couples - 18/10/2021 Confirmed reviews ALL

I was there for one night and two full days. I called to ask for my room to be turned down for the night while my wife and I went to a wedding. We came back to the room not being touched and 4 towels on the corner near the tv. I called the front desk and the woman was extremely rude. I thought it was very inappropriate considering the price of the room. I told her I wanted to issue a complaint with someone else and she laughed and said ok the manager will call you tomorrow. Never heard of anyone.

Sexist mentality

Customer review rating 3.0/5

Katherine W. Families - 18/10/2021 Confirmed reviews ALL

First of all, I made reservations, in December 2020, for 2 rooms; the wedding we were attending was in October 2021. The reservations were under my name and my daughter. Guests included my husband and daughter’s boyfriend (both of whom were not sure if they would be able to attend). When I called to request early check-in for 1 room, they couldn’t find the reservation…why…because they put both rooms under the men’s name; neither were actually able to attend the event. Secondly, I find it interesting that my daughter is now receiving all the Sofitel emails even though I made the reservations and paid for both (2) rooms; 1 night at a cost of over $600 including early check-in and valet parking for 1 vehicle.

Customer review rating 5.0/5

Sofia A. Couples - 18/10/2021 Confirmed reviews ALL

Quick stay! Just one night but it was perfect

Not what’s expected!

TripAdvisor rating 3.0/5

antonyainsworth Business - 23/09/2021 TripAdvisor review

Having stayed at this hotel many times and over many years this wasn’t what I’d expect from the hotel. Terrible check in (I was bounced between 3 different people all of which didnt understand the process) I pointed out that I was a Diamond level guest which fell on deaf ears. I was told “next time book through our website “ I explained I was on business travel and my firm one of the largest in Chicagoland mandates Amex travel. I received an ok room but not offered any special service. Two weeks later I still have no record of my stay or points. Irony is the booking did show up on the Accord website . Still does.

Dear antonyainsworth, Thank you for your candid feedback. We will use this to improve our processes and review these standards with our colleagues. We look forward to welcoming you back very soon and will make every effort to showcase our true French hospitality!

Understated elegance in the Water Tower complex

TripAdvisor rating 5.0/5

s118502 02/08/2021 TripAdvisor review

Sofitel is one of my favorite hotel brands. The recently renovated Sofitel in Chicago is elegant and refined, without being ostentatious. My husband and I enjoyed our four nights in the Sofitel Magnificent Mile very much, and will be back! Although we are not handicapped, we were given a handicapped room (which is fine). Areas for improvement are all related to the bathroom in the room we stayed: 1. No hooks for towels; there is no where to hang the towels to dry. Please add hooks or towel racks 2. Not enough ledge space in the shower. There was one small ledge that can barely fit a full bottle of shampoo (or the three travel sized toiletries provided by Sofitel). Please add more ledges in the shower 3. Shower door. The glass door doesn't completely seal, so when water hits the glass shower door, it automatically leaks onto the floor (a lot of water gets on the floor - three bathmats to soak up!) Thanks, Virginia

Dear Virginia, Thank you so much for staying with us while you were in Chicago. We are pleased to hear that you enjoyed your stay. We value your feedback regarding our bathrooms and will relay this to our Engineering department for follow up and action. The next time you find yourself in Chicago, we would welcome the opportunity to host you once again. Thank you!

Wonderful Experience

TripAdvisor rating 5.0/5

thomasnickz Business - 11/03/2021 TripAdvisor review

Combined business and leisure travel into a wonderful experience. Sofitel property is conveniently located to business center and restaurant district. Service was impeccable and LeBar was a great way to start each evening.

Dear thomasnickz, Thank you so much for letting us know that you had a nice stay with us. We are delighted to hear that our service went above and beyond to show you the true nature of our French hospitality. The next time your business travels, or personal travels, bring you back to Chicago, we look forward to once again being your hosts!

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