Sofitel Chicago Magnificent Mile 5 stars

Customer review rating (ALL Rating) 4.6/5 3,747 reviews

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

ALLSAFE approved hotel

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
United States

GPS:41.898383, -87.627573

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


Inspired by French cuisine and infused with local flavors, CDA, situated in Chicago's downtown Gold Coast district, offers breakfast and lunch daily for guests and locals.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,747 reviews

TripAdvisor Rating  4.5/5  5,305 reviews

Certificate of excellence 2022

Worst Sofitel Experience I’ve had

Customer review rating 1.5/5

Edward J. B. Business - Confirmed reviews ALL

For the past year I’ve exclusively stayed at the Sofitel when visiting Chicago either for work or pleasure. This stay at the hotel was the WORST I’ve ever had. And it has now made me reconsider my future stays in April, May & June at the hotel. There was internet issues at the hotel every day of my stay. I communicated this to the front desk every day. On the second day, I was greeted by a front desk manager who was rude and entitled to me. Forgot his name. A skinny thin man with short blonde hair. I had not seen this person during my previous stays. I asked to speak to the GM of the hotel, Sven Richter. He never contacted me. Not sure if the message was even given to Sven. Just pathetic customer service. I’m going to reach out to the Sofitel corporate office associated with G6 Hospitality to communicate my frustration with the Sofitel in Chicago. Not sure if I will ever stay at the hotel again. The internet issues are one thing, but the rudeness and entitlement of the front desk people I will not stand for considering I’ve been a great and consistent guest at the hotel for a long time.

Average stay, below average service

TripAdvisor rating 3.0/5

newyorktravel1234 TripAdvisor review

Not 5 star worthy. Lobby is tiny and not many places to sit down and relax within the property. Service was below average. When we checked in, we had asked 2 questions about what was included in our rate and after hearing their response to those questions we were left with more questions. They talked in circles and were very confusing and weren't able to answer the question. The rooms are fine (it's small but clean). However, nothing special about it and definitely not 5 star. When we ordered room service, they messed up our order and food wasn't great. The chicken dish we had was like rubber. Also, they gave themselves $5 extra in tip than what we had initially given (what we had initially given was considered standard ) for the room service order and there was already service charge included on top of that as well. The next day, while I was waiting for the room to be cleaned, I took a look at their "market" in lobby for beverage and snacks. For some reason, they decide to lock the fridge and you have to wait in line for front desk to open it for you. It seems they don't trust guests if they need to lock the snacks and beverages with a physical lock. Overall, it was a below average to average stay. Location is good but there are much better hotels in the area with much better service. For short term, this hotel is fine but I wouldn't want to stay here long term and won't be coming back.

Bonjour newyorktravel1234, Thank you for your review of Sofitel Chicago Magnificent Mile. While I am happy to hear you found our location comfortable and clean, I apologize that our service standards and menu options were not to your satisfaction. We do hope you will offer us the opportunity to better serve you soon. Merci! Morgan Cohen Guest Experience Manager

Good stay

Customer review rating 4.5/5

Dan Families - Confirmed reviews ALL

Clean, friendly but Need to put coffee out earlier in am in lobby Microwave on floor would be nice Plastic laundry bags in rooms More bath towels

Nice hotel

Customer review rating 4.0/5

Peggy S. Couples - Confirmed reviews ALL

Beautiful clean comfortable and welcoming

AC not working; I complained upon check out; was there for a business meeting; was told that I would get some points for a future stay but haven't heard back from the manager Scott;

Customer review rating 1.0/5

Anis R. Business - Confirmed reviews ALL

AC not working; I complained upon check out; was there for a business meeting; was told that I would get some points for a future stay but haven't heard back from the manager Scott; I was unable to sleep all night and had a terrible experience and I am a silver Accord member

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Other web-users rate our hotel

  • 943 reviews 9.4/10 Location
  • 1,613 reviews 8/10 Room
  • 1,679 reviews 8.3/10 Service
  • 19 reviews 6.2/10 WiFi
  • 589 reviews 7.8/10 Cleanliness
  • 365 reviews 8.8/10 Vibe
  • 175 reviews 7.2/10 Breakfast
  • 60 reviews 9.2/10 Wellness Area

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