Mercure Paris Tour Eiffel Pont Mirabeau oteli 4 yıldız

Otelde tadilat vardı, restoran kapalıydı. Hoşgeldin içeceği verilmedi. Çarşamba sabah kahvaltı odaya çok geç getirildi. Kahvaltı eksikti yoğurt yoktu. Oda çok küçüktü. Banyoya geçmek için yatağın üzerinden atlamak gerekiyordu.

The hotel has a great location because on a walkable distance from the Eiffel Tower but it provides a very poor service ! My stay was prepaid with breakfast included, but only upon check-in we discovered that 2 areas of the hotel (reception and restaurant) were closed for refurbishment, reason why the breakfast was served in the room and based on a limited choice of food ! The following morning the breakfast was served indeed by a waitress but on a tray, no trolley, no plates. Everything was in a big paper box, each item in a paper plate … now imagine eating scramble eggs in a paper plate on your legs… as no table was provided. Plus some of the drinks were missed. When we called the reception from our phone (since the one in the room was disconnected) to kindly ask for a table, the house porter brought us a glass table, nice but useless without chairs. No hi, no sorry nothing… non sense of guest service at all, same as on che out! So, if you want to serve breakfast in the room but your standards are not allowing a better service, please provide it for free or offer vouchers for a breakfasts at the closest caffè in the area! Anyway, Upon checkout feedback were left but no empathy at all for us.

This hotel is in no way shape or form a 4 star hotel. The quality is poor throughout, from the first moment you step in. The doors front hotel doors are not locked and anyone can pass through them. The hotel reception is what I can only describe as a 1x1m corridor with a desk. Not really what you expect from a 4 star hotel is it? Our room had a comfy bed which is the only positive. The shower didn’t have a curtain or a door so the water leaked onto the floor. It also leaked from the tap. The wardrobe opens up into the bathroom. The room air con was noisy. We were asked to pay city tax at the end of our visit despite paying for it when we arrived. Just a bit of a disorganised mess. The one positive note about this hotel is that the staff are very friendly.

We booked this hotel for our Paris weekend getaway from 10th Nov - 13th Nov. We payed 400 EUR for 3 nights. We stayed in room 302 and what we didnt know or were informed about upon arrival was that they were renovating the room next to our room. From early morning ( 08:00) they started using electric grinders and hammer drills and it was alot of dust everywhere. Our clothes and suitcase and all other items inside our room were covered with dust. I tryed two times to change room , but i was declined every time. I was very dissapointed about this treatment and as long as we didnt get any compensation from the hotel I will never recommend anyone to stay there. It feels wrong to pay 400 EUR to stay inside a construction site.

We vacationed here in mid October 2022. It was absolutely beautiful. The staff at the hotel were wonderful and extremely helpful. Agathe was excellent to deal with. Her suggestions and recommendations were helpful in making our stay in Paris memorable and unforgettable. Jeff and Monica were an excellent help as well. I would highly recommend staying at this hotel.