Dear Ms. R., Thank you for taking the time to share your feedback following your family stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that you appreciated the spaciousness of your Canal House accommodation, the cleanliness of our hotel and, above all, the warm and courteous service provided by our team. It is also wonderful to know that our central location allowed you to explore many of Amsterdam’s attractions and shops within walking distance. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. In particular, we are sorry that the servicing of your room took place later in the day than you would have preferred. We fully understand that returning to a refreshed room after a day in the city is an important part of a comfortable stay, and your feedback has been shared with our Housekeeping team. We are equally sorry to learn that the layout and access of the Canal House accommodation differed from what you had understood when making your reservation. We appreciate you bringing this to our attention, as the description of our accommodations should always provide clear expectations prior to arrival. Thank you once again for your constructive comments. We sincerely hope to have the opportunity to welcome you and your family back to The Grand and provide an experience that more fully reflects the five-star standards we strive to deliver. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. F., First and foremost thank you for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. While I am pleased to read that you enjoyed our hotel, our facilities, and that your airport transfer met your expectations, I was truly sorry to learn about your experience with the taxi during your stay. Please accept my sincere apologies for the inconvenience you encountered. We certainly understand how frustrating it must have been to feel that you were charged an unreasonable fare for such a short journey. Although taxis in Amsterdam operate independently from our hotel, we only wish for our guests to have positive experiences throughout their entire visit, and I regret that this was not the case. I was also sorry to learn that you experienced difficulties with the Wi-Fi connection. Your comments have been shared with the relevant team, as we continuously work to improve the comfort and convenience of our guests. Thank you once again for sharing your valuable feedback. I truly hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam in the future and provide you with the seamless experience you deserve. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr. E., First and foremost thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am pleased to read that you enjoyed our central location and found your stay comfortable, and we truly appreciate your kind words regarding our attentive service staff and doormen. At the same time, I would like to sincerely apologize for the shortcomings you experienced with the housekeeping service. Leaving key cards for another room in your accommodation and not properly preparing the room is certainly not acceptable and does not reflect our standards. Please rest assured that your comments have been shared with the relevant department to ensure this is addressed accordingly. I also appreciate your feedback regarding the WiFi connection speed, as it helps us continue improving the guest experience. Thank you once again for your valuable feedback and loyalty. I hope to have the pleasure of welcoming you back again in the future. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms P., Thank you very much for your kind feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you enjoyed your spacious and comfortable room and that you had a pleasant overall experience with us. At the same time, please accept our sincere apologies for the delays you encountered with the breakfast service. This is certainly not the level of efficiency we strive to deliver, and your comments have been shared with the team for improvement. We also regret the inconvenience caused by the pool being unavailable during your stay. Due to unforeseen maintenance, the facility was temporarily closed, and we sincerely apologize that this was not communicated prior to your arrival. Thank you as well for your loyalty as an ALL Gold member and for your recommendation. We very much look forward to welcoming you back for an even smoother experience in the future. Sincerely, Stefan Melcherts General Manager

Dear Mr Z., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read that you enjoyed not only our location and historic surroundings, but especially the friendliness and dedication of our team. Your kind recognition of Nicky Smit, Jonathan Jongbloed, and our reception and restaurant colleagues is greatly appreciated and will be proudly shared with them. Thank you for putting your trust in us. Thank you as well for your loyalty as an ALL Classic member and for your recommendation. We very much look forward to welcoming you and your family back in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that you enjoyed your stay and that you would consider returning. Your kind feedback is truly appreciated and will be shared with our team. At the same time, we value your comments regarding the breakfast and room size. Feedback such as yours is very helpful as we continuously strive to improve our guest experience. Thank you as well for your loyalty as an ALL Classic member and for your recommendation. We look forward to welcoming you and your family back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr D., Thank you very much for sharing such wonderful feedback. We are truly honored to read that Sofitel Legend The Grand Amsterdam is among the best hotels you have ever stayed in. It is especially rewarding to know that everything met your expectations from check-in to check-out, and that our team made you feel warmly welcomed throughout your stay. Your kind words are a great source of pride for us and will be shared with the entire team. We very much look forward to welcoming you back for another exceptional stay. Sincerely, Stefan Melcherts General Manager

Dear Mr D., Thank you for your kind words regarding our location and service. We are delighted to hear that you had an enjoyable experience at Sofitel Legend The Grand Amsterdam. Your feedback motivates our team to continue delivering exceptional hospitality. Sincerely, Stefan Melcherts General Manager Sofitel Legend The Grand Amsterdam

Dear Mr V., We very much appreciate your comments regarding your stay at Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are delighted to know that you found our hotel wonderful and that our staff impressed you with their professionalism and kindness. I will share your kind comments with our team, as I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Frentzen Guest Relations

Dear Mr. C. d. B. P., First and foremost thank you for your excellent feedback. I am delighted to hear that you were extremely satisfied with your stay and that you enjoyed our location and service. I look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another memorable experience. Kind regards, Robin d. Laat Guest Relations

Dear Ms A. M., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are pleased to hear that our location, the room’s décor, and the service provided by our team contributed positively to your first visit to Amsterdam. Your kind mention of Sofia will be passed on to her, and we appreciate your recognition of her attentive service. We also note your comments regarding breakfast and regret that your order was not delivered as requested. We understand the inconvenience and have shared this feedback with our restaurant team to help prevent a recurrence, especially during busy service periods. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Exmo Senhora H., Agradecemos os seus comentários no seguimento da sua estada no Sofitel Legend The Grand Amsterdam. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Stefan Melcherts Hotel Manager

Dear Ms H., Thank you for sharing your feedback about your recent stay at Sofitel Legend The Grand Amsterdam. I read your review with great regret, and I am deeply sorry that your experience this time fell short of expectations, particularly regarding housekeeping, the absence of turndown service, and the ambiance in our common areas. Please rest assured that we are addressing these concerns to enhance the guest experience. We are, however, pleased to hear that our reception team and the maître d’ left a positive impression. Your kind words will be shared with them. If you would like to discuss your experience further, please do not hesitate to reach out to me via email so we can plan a phone call. I would welcome the opportunity to go through your concerns in more detail. We value your input and hope to have the chance to restore your trust in the future. With warm regards, Nicky Smit Guest Relations Manager

Exmo Senhor G., Agradecemos os seus comentários no seguimento da sua estada no Sofitel Legend The Grand Amsterdam. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Stefan Melcherts Hotel Manager

Exmo Senhor (a) F. C P., Agradecemos os seus comentários no seguimento d. sua estada no Sofitel Legend The Grand Amsterdam. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Chaira Deerenberg Guest Relations

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Melcherts Hotel Manager