Sofitel Legend The Grand Amsterdam 5 estrelas

Dear Mr. F., First and foremost thank you for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. While I am pleased to read that you enjoyed our hotel, our facilities, and that your airport transfer met your expectations, I was truly sorry to learn about your experience with the taxi during your stay. Please accept my sincere apologies for the inconvenience you encountered. We certainly understand how frustrating it must have been to feel that you were charged an unreasonable fare for such a short journey. Although taxis in Amsterdam operate independently from our hotel, we only wish for our guests to have positive experiences throughout their entire visit, and I regret that this was not the case. I was also sorry to learn that you experienced difficulties with the Wi-Fi connection. Your comments have been shared with the relevant team, as we continuously work to improve the comfort and convenience of our guests. Thank you once again for sharing your valuable feedback. I truly hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam in the future and provide you with the seamless experience you deserve. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr. E., First and foremost thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am pleased to read that you enjoyed our central location and found your stay comfortable, and we truly appreciate your kind words regarding our attentive service staff and doormen. At the same time, I would like to sincerely apologize for the shortcomings you experienced with the housekeeping service. Leaving key cards for another room in your accommodation and not properly preparing the room is certainly not acceptable and does not reflect our standards. Please rest assured that your comments have been shared with the relevant department to ensure this is addressed accordingly. I also appreciate your feedback regarding the WiFi connection speed, as it helps us continue improving the guest experience. Thank you once again for your valuable feedback and loyalty. I hope to have the pleasure of welcoming you back again in the future. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms P., Thank you very much for your kind feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you enjoyed your spacious and comfortable room and that you had a pleasant overall experience with us. At the same time, please accept our sincere apologies for the delays you encountered with the breakfast service. This is certainly not the level of efficiency we strive to deliver, and your comments have been shared with the team for improvement. We also regret the inconvenience caused by the pool being unavailable during your stay. Due to unforeseen maintenance, the facility was temporarily closed, and we sincerely apologize that this was not communicated prior to your arrival. Thank you as well for your loyalty as an ALL Gold member and for your recommendation. We very much look forward to welcoming you back for an even smoother experience in the future. Sincerely, Stefan Melcherts General Manager

Dear Mr Z., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read that you enjoyed not only our location and historic surroundings, but especially the friendliness and dedication of our team. Your kind recognition of Nicky Smit, Jonathan Jongbloed, and our reception and restaurant colleagues is greatly appreciated and will be proudly shared with them. Thank you for putting your trust in us. Thank you as well for your loyalty as an ALL Classic member and for your recommendation. We very much look forward to welcoming you and your family back in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that you enjoyed your stay and that you would consider returning. Your kind feedback is truly appreciated and will be shared with our team. At the same time, we value your comments regarding the breakfast and room size. Feedback such as yours is very helpful as we continuously strive to improve our guest experience. Thank you as well for your loyalty as an ALL Classic member and for your recommendation. We look forward to welcoming you and your family back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Stefan Melcherts General Manager