Novotel Zurich City-West 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 1,093 รายการ

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ความพิเศษของโรงแรม

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

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Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

พิกัด:47.38923, 8.51656

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

THE FLAVE OF ZURICH

THE FLAVE is a unique place which captures the local aromas and tastes of a city, turning them into a culinary experience for its guests.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.2/5  รีวิว 1,093 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 1,675 รายการ

Certificate of excellence ปี 2024

Helpful staff

คะแนนจาก Tripadvisor 5.0/5

mary p รีวิวที่ได้รับการรับรองจาก TripAdvisor

We arrived with two young kids early in the morning and the hotel was full with no possibility of early check-in. However the receptionist (Leon you are a rock star in helping guests) coordinated with housekeeping and arranged for us a room as soon as it was emptied and cleaned. Our jet-lagged kids were able to crash into bed and we were all very grateful for the cooperation of the staff. We were very pleased with our entire stay. Comfortable and clean. And we loved the lounge!

Stop over for one night

คะแนนจาก Tripadvisor 3.0/5

raainaann Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Nice comfortable, clean r, air-conditioned rooms. Ok bathrooms. Only the hotel was under renovation so that was a bit annoying. A quite a mess. Vegetarian options in Breakfast was limited. They need to add more items for vegetarians. Overall a decent stay. Can be much better. Giving it 3.5 star rating.

Great Hotel

คะแนนจาก Tripadvisor 4.0/5

Sunshine10578716358 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The rooms were excellent and nice. The day we reached Zurich Alice upgraded us to the 5th Floor. Good hotel! Alice was very helpful and supportive to us. The lobby was gorgeous and the entrance lights at night were beautiful. The breakfast was devouring and delicious.

BEWARE HOTEL NOT SUITABLE FOR INDIANS.

คะแนนจาก Tripadvisor 1.0/5

vinayak s รีวิวที่ได้รับการรับรองจาก TripAdvisor

BEWARE HOTEL NOT SUITABLE FOR INDIANS. Hotel with Racist Staff. Not suitable for Indians. We were there with family for 5 nights. However we were surprised to see Racist behaviour by Staff of the Hotel especially against Indians & Asians. Even though the hotel is rated as 4 star, the staff is poorly trained. We along with 5-6 other Indian Family arrived at 8 AM at the Hotel after Night Flight from India. The staff asked us to wait till 3PM for check in as they do not allow check in before. When other Indians families left we were surprised to see that they are allowing early check in to White Skinned Families even before 3 PM. On our protest they allowed to check in at our room at 2 PM. Further we noticed, Hotel is overcharging to Indians as compared to others. We asked for marshmellow for my daughter. The staff charged 2 CHF , however it was 1 CHF. This is just one example. staff do not provide services to Indians . They didnt even gave my 4 year child water and asked me to get it from toilet.

Dear Vinayak, We appreciate your feedback and would like to address your concerns to clarify any misunderstandings. Firstly, we assure you that accusations of racism are taken very seriously and are unfounded in this case. Our hotel prides itself on welcoming guests from all over the world, and our diverse staff includes over 14 nationalities, including Indian and Asian team members. We believe in fairness and equality in our service to all guests. Regarding the check-in time, it is clearly stated that our check-in time is 3 PM. Guests who wish to check in earlier have the option of requesting an early check-in, which comes with an additional fee. In your case, there was no early check-in fee paid, which is why the room was not available before 3 PM. This policy ensures that guests who have paid for the early check-in receive their rooms first. It's also important to note that on the day of your arrival, our hotel was fully booked. Our standard check-out time is 11 AM, and it takes time to clean and prepare the rooms for incoming guests. Your room, which was a family room, required additional preparation time. The timing of room availability was not influenced by any protest but by the high occupancy and the necessary cleaning process. Concerning the price of the sweets, we do not have any items priced at 1 CHF. We encourage you to double-check the price list as there might have been a misunderstanding. Lastly, about the tap water situation, you came to the bar with several plastic bottles to refill. The bar was busy at that time, and our staff was attending to guests who were ordering drinks. For your convenience, you were advised to use the water point in the restroom, which provides the same quality of water. Our staff does their best to assist all guests promptly, but during busy periods, priority must be given to those who are making orders. We strive to provide the best possible service to all our guests and are sorry to hear that your experience did not meet your expectations. We hope this explanation clarifies the situation and we look forward to welcoming you again under better circumstances. Best regards, Christophe B General Manager

Bad experience 4 star hotel.

คะแนนจาก Tripadvisor 1.0/5

PeterPanKl รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel was rated a 4-star in Zurich, which besides the front desk area, it completely looks like a budget hotel. The location is bad, from Zurich Train station, either taking a bus or train from Zurich HB train station , it needs more than 10 minutes walk to reach the hotel. It is better to book a half of the price airport budget hotel which is just next to the train station. Utterly disappointing.

Dear Peter, We are sorry to hear that you did not enjoy the location of our hotel. While location is one factor in a hotel's star rating, many other elements contribute to the overall experience. Our hotel is conveniently situated just 15 minutes from the city center via public transport. We have two tram stations less than a minute's walk away, a bus station within three minutes, and a train station just six minutes from the hotel. Despite this proximity to the city center, our hotel offers a peaceful and quiet environment. Additionally, we are proud to be one of the few hotels in the area with a private garden for our guests to enjoy. Maybe a miscommunication with my team to have all the important information about public transport. We hope this information helps, and we look forward to welcoming you again. Best regards,

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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