Novotel Zurich City-West

I travel a lot for work and pleasure. This is my first time in Zurich and Switzerland This hotel is in a very good location. Prices are fair Good breakfast attached pictures The only thing in the breakfast that could have been improved they over dried the scrambled eggs Nice big room with huge TV Very good service bullet from front desk and housekeeping The gym is very basic I would have expected more There's a nice small pool. Notice this is not a swimming pool you can do or work out and laps but it's still a pool to dive in enjoy and relax. I would want to give this hotel a good 8.5 Giving it an eighth is not enough five out of five I'll almost never give to anyone is there's no perfection. Since it's not possible to give it 8.5 I will give it a full five out of five.

We enjoyed the stay in this hotel. Rooms were of a fair size, but most notably, the staff were very helpful. It was very crowded due to the summer season, and the hotel is a bit far from the old town center. Nevertheless, it was a a great stay.

Positive points: 1- close to the tram station 2- 10 min tram to city centre 3- very very excellent for families with children because of the playground inside the yard 4- close to airport Negative points: 1- far from city centre by walking! 2- not generous staff because there is almost nothing inside the room and you have to ask the reception for toothpaste or slippers or anything

This was our third stay the Novotel Zurich West in the last 2 months. Bright and generously sized rooms with the usual Accor bed comfort. The free drinks, in the room fridge are nice and convenient particularly on a hot day. The park like dining area,so close to the city is very liberating. We come again

We stayed there on 10th and 14th July and there were massive difference between the service. Positives: The room was clean and the location is awesome. Swimming pool is nice and small. Negatives: On our first visit there was no soap in the toilet, no drinks in the Fridge and many more things like that. But to our surprise all these things were present on our second visit. This was really unprofessional. Even on our first visit the reception asked us to come at 3:30 pm, when the check-in time was 3:00 pm. When I double checked, they said 3:00 pm is fine. The reception does not pick up the call many times. We felt many times that were not bothered about their guests and they seemed to be very reluctant. The restaurant has very few options and to some extent overpriced.