Hotel Novotel Zurich City-West 4 estrelas

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Very nice, clean hotel, most of the staff of the hotel very friendly and helpful (with some exceptions), nice breakfast (I would appreciate more fruits), rather far from the center but very close to a tram station connected to the center. Former industrial area, now a sleepy neighborhood.

1) Breakfast Needs A Change Everyday Because I Stayed For 5 Days And Everyday Same Menu And Boring 2) Room Service Poor , Phone Call No Answer And To Get Plate Etc Each Time I Had To Go Down 3) Housekeeping Good But Forgetful Because Everyday They Forget To Keep Soap And I Had To call.

Pro: Friendly receptionist except one girl with a curly hair. Close to transportation tram 4 which takes you everywhere in the city especially main train station. Con: very expensive, bathtub sink is clogged, house keeping often forgets towels or tea/ coffee..

Everything was excellent starting with the check-in, the room cleanliness and arrangement and continuing with the breakfast and staff that was very helpfull and who was doing all the best for the client's confort.

We were disappointed with the size, for three people, and the preparation of the room. We had to ask several times to keep the room in order. Despite this, we had a very nice and friendly person at the reception. Our overall impression, however, is that it was not very serious overall. Despite this, we will go back, because in principle it is much better.

Very good Hotel for family, good service, good breakfast , easy access, friendly staff, overall this property is worth. Check in and check out was very smooth. Staff well explained about the information requested, Thanks to the Reception staff

I stay for 2 nights in this hotel and show my platinum membership card during check in, but they said that their system read classic membership and can't do anything about it and maybe i'm not using my card so the status has been expired.. hellooww ?? Then i show my e card on my phone and they only say sorry it will not happend again next time. The cons i didn't get any platinum status benefit. Hotel room was clean and nice location near tram and hardbrucke station. Breakfast was average not worth value for money. Tick the paper for drink voucher for not cleaning the room, save the planet, but no voucher being given also.

I like the hotel pretty much, but there is a variation between the services inside the standard rooms. The older ones have a small TV and no coffee maker (just instant coffee), while the newer ones have the opposite.

I stayed in Feb 2019, for five days. I really liked the hotel overall. Staff were very friendly, professional and helpful. I would definitely recommend this hotel whether you are staying alone or with family.

The Zurich Novotel City West was very accessible by car, driving in, with parking directly under the hotel. There is a swimming pool (which I ignored), so I will use it next time I go. Very nice renovated rooms, with all the comforts and an Espresso Coffee machine in the room, which is an added feature. Internet works very well, and personnel was also very friendly. I recommend this hotel to all business and leisure traveler to Zurich.

excellent service with smilling people, very calm room, good breakfast. lifts very efficient. I have not used the swimming pool which is a bit small. hotel located in my interest zone for working but also for directly travelling to downtown by tram or to the airport by train

Excellent staff and modern design. I have never seen anything like it. Lobby area welcomes you with a bar upon walking in. Bed is comfy. Noisy neighbors were addressed immediately by security. Showers are very nice.