My overall rating could be 4 points or even 4-5, if an accident at the reception would not happen upon my arrival. I booked a room in hotel Ibis Budget Marseille Vieux Port far in advance: for my stay in June I booked in September. I always book the largest available room, if the room price is the same for all rooms (what in fact is a case with Ibis mostly). Consequently I booked a triple room (a room with a large bed and a bunk bed). I did an early check-in in advance online and I received a confirmation letter from the hotel reception that my room will be available from 12:00 on the day of arrival. Here my story of "pros and cons" begins. I came to the hotel early, relying on the kind message from the hotel reception: “The check n is at 12 am of course if we have a room available we can do the early check in”. Of course, the room was not available yet. I left my luggage in a cellar where you pay 2,00€ for lockers, and I decided to come back at 12 a.m., what was a promised time for check-in. When I came back at 12:00 a.m., my room was still not available yet. During the time I was waiting, a man from the reception offered me free hot chocolate. During my waiting I asked several times if my room is ready – answer was: not yet. At 1:40 p.m. I asked to talk with hotel manager – he was out and not available. Finally we agreed on “double room” for one night and one free breakfast for compensation. When I entered the room, it was a great disappointment. I did not expect a lot of a budget hotel, but I would expect comparable standards with Ibis budget hotels in the other countries. The room at the 2nd Floor was small, barely place for double bed, no place to put the things on (except two plastic chairs), only a little window under the roof, air-condition (of course) not working, shower not working, anyway you can not stand under the shower. Disaster. Further on I insisted to get a room I paid for. In the evening the receptionist promised me to get my room next evening. And – it happened. I got a room at the 3rd Floor, which I booked in September last year. The room was as expected, and air-condition was working! About hotel’s reception: teams are very different: a couple upon my arrival on Wednesday, June 19, was a disaster. Afternoon team was efficient, kind and communicative. It is a pity that I could not catch the manager of hotel – it must be a managerial issue that you do not get a room you pay for it, on time. Overbooking or managerial fault?

The hotel is in a great location minutes walk from the port and numerous restaurants and bars. Although in a busy location the room has double glazing and air conditioning. The room is basic but has all the essentials and is clean. Breakfast is very good with a variety of hot and cold elements. Happy to stay again.

Fenetre sale

My wife and I were visiting friends and had previously stayed at another Ibis budget in Marseille. This one is much better; in location, cleanliness, comfort and service. For a hotel on a budget, this is one of the best we have stayed in and would highly recommend the hotel and Maseille to anyone.

great location near the old port, in the heart of the main bars and restaurants area, standard and clean rooms, basic breakfast, but service is average, with almost noone speaking english. anyway, value for money

Unfortunately the air conditioning broke down and was not fixed for the 3 nights we were there. The first night we tried to make do with an open window however the hotel is on a semi busy street and loud noises kept us awake. We requested a fan on night 2 and we were given a water based fan (the room only gets as cool as the water you add to the fan and so we were waking every few hours to replace the warmed water). We gave up on night 3 and unfortunately felt very sleep deprived. On asking management for help or advice on any alternatives to taxi transfers to the airport we were brushed off. The breakfast is very basic and not replenished quick enough for the number of people attending. All in all definitely a budget stay.

Konum harika fakat oda okadar iyi değil dolap bile yok terlik yok odada çöp yok temiz bir oda onun dışında ortalama bir otel

Konum çok iyi, çalışanlar güleryüzlü ve yardımsever. Oda fena değil (bizim konakladığımız 110 nolu odanın konum ve pencere kötü) kahvaltı çok iyi

Well located, quiet, good price. Excellent option if you are most of the time walking around, can come to rest and of course back in the evening to sleep. Close to very good restaurants and sightseeing. Close to metro and buses.

merkezi temiz bir otel

Personel İngilizce iyi konuşamıyordu. Oda pisti, sonra değiştirdiğim odanın da kliması çalışmıyordu. Odada çok ağır bir koku vardı. Lokasyonu iyiydi

Cleanliness was the biggest concern for the room that we stayed in, with the main issue being black mould in the air conditioning which was concerning as this was providing air for us to breathe overnight. The hotel is however in a good location. No thrills.

This hotel is ideally situated to explore one of the prime tourist areas of Marseille which must be amongst the most beautiful cities of the world. Our room was quiet and clean although it did show signs of abuse by previous occupants. Eh cigarette burns on the floor. Fully functioning air con and ample breakfast in continental style added, with free Wi-fi, to our stay. Would stay there again.

herewith submitted from our apartment in Strasbiourg. We found the room satisfactory but very small and without a chair to sit in. And the view was extraordinarily ugly. However the receptionists were charming and most helpful

Budget hotel is what you pay for and that is exactly what you get. Great location. We had two single beds, one very much in need of replacement. Front desk staff kind of snippy but the young girl who tends bar very pleasant and helpful. If you are out of your room all day anyway it is perfect. If you are looking for a hotel resort experience go to another hotel.