Grand Hotel Beauvau Marseille Vieux-Port-MGallery 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 1.542 görüş

Otel ekstraları

  • A privileged venue in Marseille

  • A historic 4-star hotel that has been skillfully renovated

  • Breakfast à la Provence

  • Overlooking the Old Port

  • Bar Lounge with a view of the Old Port

Konaklama olanaklarımız

73 rooms bathed in Mediterranean sunshine featuring bright, warm colours, drapery in fabrics inspired by 17th century designs, furnished with Empire or Napoleon III wardrobes and chests of drawers collected over the years from the markets of Provence.

Otelin konumu

Grand Hotel Beauvau Marseille Vieux-Port-MGallery

4 rue Beauvau

GPS:43.295091, 5.37505

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Tekerlekli sandalye erişimli otel
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
Otele yakın
  • Araba parkı

Bar "Beauvau"

Experience bar Le Beauvau's irresistible view of the Old Port and intimate atmosphere. This calming oasis is dedicated to bringing people together for a sophisticated cocktail or carefully selected wine

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Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.7/5  1.542 görüş

TripAdvisor Derecesi  4.5/5  1.032 görüş

2022 mükemmeliyet sertifikası

Theft at Room 304 Marseille Vieux Port Grand Hotel Beauvau

Tripadvisor puanı 1.0/5

eilsiho TripAdvisor onaylı yorum

My 2 sisters and I spent a week at this hotel in February, 2023. I was horrified to discover on my 3rd day there that 3 pieces of my jewellery and an unopened bottle of perfume were stolen from my room. The Manager, Mr. David Bynau, failed to meet with us when requested. The Deputy Manager and Reception Staff were equally as unhelpful and lied and misled us, informing us that we would be compensated through the Hotel's Insurance. We informed the Police and Tourist Office of this theft and they were quite shocked at our treatment by the Hotel; they actually phoned the Hotel in our presence. Since my return to Ireland, the Hotel have reneged on their promise of compensation, and I only received a 3 lined email from their Insurance Company (in French) informing me of their decision not to compensate. I most definitely would not recommend this hotel to anyone visiting Marseille. But this will not deter me from returning to Marseille as, other than this horrible experience, I loved my stay and the people of Marseille were so hospitable and welcoming. E. O'Meara.

Dear Ms O’Meara, First of all, I am very sorry that your stay in our hotel did not go as you would have liked. I will not comment on the form of your message, it corresponds to the threats you made to us before your departure. As already said, we cannot wrongly accuse our team and we have stayed by your side for all the formalities to be completed... I also immediately took the necessary steps with our insurer, which analyzes based on the facts whether our liability is engaged or not. As mentioned, all our rooms are equipped with safes to secure your precious belongings to avoid precisely this type of situation and the instructions for use are available in the room in French and in English. Finally, be aware that your remarks absolutely do not correspond to the image of our establishment, both with our customers and local institutions who very often highlight the quality of our hotel, we are also recognized for this... We have never been the victim of theft and I have full confidence in my teams who devote themselves daily to ensuring the best quality of service... Best regards David BYNAU General Manager

worst experience ever

Tripadvisor puanı 1.0/5

clarewoman TripAdvisor onaylı yorum

I travelled to this hotel with 2 of my sisters in February 2023 and I was really looking forward to this trip. On the 2nd day of our stay my sister realized that some of her valuable jewelry was missing from her wardrobe along with an unopened bottle of duty free perfume. Someone had to enter her room and search through her belongings to find these items. Needless to say we were horrified to think this could happen in a 4 star hotel. We met with the deputy managers immediately to report same. They could not have been more indifferent to our complaint and insisted that they could not check cameras on key fobs until after the weekend as there was no technician available until Monday of the following week. We were led to believe that their insurance would cover the valuables and that this would not be a problem to them. Now we are back home the story is very different as they are not taking any responsibility for the theft. This experience has left us very upset and very angry. It was the treatment by management which has made us so very very angry. I would not recommend this hotel to anybody for these reasons.

Jewellery stolen- horrible experience

Tripadvisor puanı 1.0/5

catherinefJ7895DR TripAdvisor onaylı yorum

On my first visit my earrings were stolen, after much consultation with staff they mysteriously appeared back in my room. Otherwise I had a good experience,views from bar & room spectacular. So I returned with my 2 sisters in February 23. My sister’s jewellery (3 pieces & perfume) were stolen from her room. The management treated us with incredible indifference (Mr David Bynau refused to meet us despite our request). We reported the incident to the police & tourist office, they were very kind & shocked by the incident. We were misled & lied to by staff, told we could claim from their insurance- now that we are home they have not followed through & they told us claim from our own insurance. We are disgusted by our treatment, I would never return to hotel Beauvau, I would never recommend this terrible establishment. I love Marseilles & it’s people - I will definitely return to a different hotel.

A good quality hotel with a great location

Tripadvisor puanı 5.0/5

Claimat Couples - TripAdvisor onaylı yorum

We took a spring break in the vibrant city of Marseille, staying at the Grand Hotel. We had a room just to the side of the front, still giving a brilliant view of the old port. The room appeared to be recently refurbished to a high standard and was very comfortable. The staff were pleasant and helpful and I’m glad that we were on a special deal with breakfast, as the buffet breakfast is really good. The breakfast room and the small bar provide those those wonderful views of the old port that come with the hotel’s great location.

Dear Claimat, We warmly thank you for your feedback following your stay in our hotel. We are sincerely delighted that you enjoyed your Marseille Stopover with us so much, as well as the quality of service you a have experienced as well as the professionalism of our employees. It was a great pleasure for our staff members to assist you throughout your Stopover in Marseille. Our prime location on the Harbor offers a stunning views on the Port. We are glad that our breakfast buffet met your expectations. We thank you once again for your review and we hope to have the chance to welcome you again very soon. Mélanie VIEIRA Front Office Manager MGallery Grand Hôtel Beauvau Marseille

On the Waterfront

Tripadvisor puanı 4.0/5

Eric B TripAdvisor onaylı yorum

The hotel is among the oldest in Marseille. It needs a bit of TLC but is quite comfortable. The selling point is its location, in the centre of the Old Port. If you stay in the city the Old Port is the place to be. The nerve centre of nightlife. What you can't find on the waterfront is nearby in the squares leading off from it. We chose a room with a balcony view of the port. Boats, boats and more boats. To the left, way up the hill, was a view of the Basilica Notre-Dame de la Garde, an iconic landmark of the city. You can get to it outside the hotel by bus or a little urban train. The hotel does a cooked breakfast but not dinner. The staff are extremely good.

Dear rickyboy08, We would like to express to you our heartfelt thanks for taking the time to leave a review after staying at the Grand Hotel Beauvau. We take pride in providing our guests with the utmost attention so that they spend Memorable Moments while staying with us. We are so thankful with your compliments. Indeed, our hotel is perfectly located in the very heart of the city and offers a stunning view on the Harbor. We are delighted that our hotel as our services met your expectations. We thank you once again for your review and we hope to have the chance to welcome you again very soon. Mélanie VIEIRA Front Office Manager MGallery Grand Hôtel Beauvau Marseille

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