Mercure Marseille Centre Vieux Port Hotel 4 yıldız

Looks good from the outside (within lobby area), but the room is below average for 4 star/mercure. Part of the door was broken from the bottom. Despite being a 4 stars hotel, some of the staff could not speak adequate english. Room service options were below average- packaged products that they heated.

An excellent choice for a city break. Close to the Old Port and everything you would wish to do in Marseille. The staff are very pleasant and helpful. We had the most basic room (there was a big medical conference plus the France v South Africa rugby so the hotel - and the whole of Marseille - packed) but it was fine. Spacious, clean, very comfy bed and the buffet breakfast offers a wide range of options for all tastes. Can't fault this for a value stay in the city.

Reading the reviews, it sounded like an OK hotel, considering I haven't had much choice when booking last minute, however... - check-in: 3 of the hotel staff were present, and we were the only guests arriving quite late. Still, we were left waiting without being acknowledged until they finished looking at the screen and pushing papers left and right. - room: outdated, half cleaned (dirty carpet, hair left in the bathtub...); empty mini-bar; TV with one (1) foreign-speaking channel (one news channel was available in EN); - bed: the mattress was probably changed 10 years ago, and you get a nice back pain and many sleepless nights; - bathroom: hand soap in the shower dispenser; non-height adjustable shower; - amenities: a few paper cups to drink water, and coffee; there is no coffee machine, just a kettle for instant coffee; - breakfast: it would be unfair to say that the choice was poor, there were plenty of options... if you had the appetite to eat from half-washed plates with yesterday's leftovers still visible the next morning; I guess this was indeed a 4* hotel in the 70s or even the 80s; in 2022, this is a very basic low 3* hotel, situated in the middle of social housing.

We know well the city so we choose this hotel for comfort and easy walking around the city. Great hotel ,staff very friendly and helpful, very clean, the parking is excellent and secure so we were able to relax while visiting the city. Very satisfied. Thank You. Thank you.

I spent three days at the hotel in the midst of a meeting. Breakfast was amazing with so many options. Lunch was good and well served. Reception staff extremely helpful and friendly. Totally recommend for a casual trip/holidays or business. In particular after some logistic issues I had (bag delayed, forgot my phone in my room while on my way to the airport and would not have recovered the phone without the receptionist’ assistance; I wish I remember his name, I’m so grateful!)