Avis müşterileri puanı (ALL Puanlama) 4.5/5 998 görüş
Hotel Mercure Marseille Canebière
48 La Canebiere
Telefon +33 4 65 58 56 91
İletişim için e-posta
Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:
Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlarDaha fazla bilgi edinin
Great facilities, nice staff, some billing issues.
Tripadvisor puanı 4.0/5
880RoseM Solo travel - TripAdvisor onaylı yorum
Had my second stay here, this time in a lovely top floor room with views out across the city towards Notre Dame. Huge LG TV, lovely Nuxe toiletries, monsoon shower, and excellent housekeeping - everything spotless. Good North-African themed tapas in the hotel restaurant, and the guy in charge there was particularly helpful/friendly, recommending which bits of the city had good street art when I mentioned that was one of the main reasons I came to Marseille (Cours Julien fyi, which also has some fab cafes and vintage shops). My only gripe was the handling of the bill (as follows). My debit card was pre-authorised on arrival (and in excess of the actual cost of the room, but I assumed this to be an additional security deposit or similar, do didn't really feel too concerned at the time). When it came to checkout, it was agreed that we would let the pre-authorised amount stand, and I would be refunded the difference between that and the actual, final bill. However, when I checked my bank balance 3 days later I was shocked to find that I'd been billed for the full amount again, and the pre-authorised amount had not been released - so essentially I'd been charged twice (or twice and a bit, when you allow for the fact the first billing was an over-estimate anyway). This follows on from a cancelled pre-paid booking the previous year (due to Covid restrictions) that was supposed to be fully refundable, which I also really struggled to get back (it was eventually repaid but quite belatedly). So, I'm not saying don't stay here, because it is a really nice hotel in a very vibrant area (lots of cafes with fab Oriental pastries, markets etc) but you will really need to be on top of the financial side of things to ensure you aren't left out of pocket.
Dear Rose, Thank you for taking the time to tell us about your experience at the hotel Mercure Canebière Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are delighted that your stay went well. We are sorry for this misunderstanding on the payment when you leave, of course the amount of the deposit will be returned to you according to the banking delays between our countries Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine
Thrilled with this hotel!!!
Tripadvisor puanı 5.0/5
F7698USchristopherm Friends getaway - TripAdvisor onaylı yorum
After having a not-so-great hotel experience in Marseille several days earlier, this hotel more than exceeded expectations. it was clean, comfortable, and centrally-located. I would absolutely stay here again! Plenty of parking garages nearby, and a very short walk to Vieux Port, restaurants, and shops.
Dear Christopher, Thank you for your kind message. We shared it with our staff and they were very grateful. We hope to see you again soon.
Tripadvisor puanı 5.0/5
py0l Aileler - TripAdvisor onaylı yorum
We had a really good stay. Hotel is clean and A/c was working. Location is central and rooms quite spacious Would like to highlight how helpful Riyad at the front desk was to us. Our luggage went missing on our way to Marseille and Riyad saw I was struggling to get through to the lost baggage number. He kindly offered to take over and called 5 times till he got through and convinced them to deliver it that night as we left the next morning. He made such a difference to our short stay. Give that man a raise!
Dear client, Thank you for your kind message. We shared it with Riyad and he was very grateful. We hope to see you again soon.
You can’t adjust the air conditioning
Tripadvisor puanı 2.0/5
rebelmc72 İş - TripAdvisor onaylı yorum
It was hot in my room - which had windows on two sides - but the air conditioning was locked at 21 degrees C and I couldn’t turn it down (or up). I even called reception and they explained that all the air con in the hotel had been locked in this way and it wasn’t possible to adjust it. So I sweltered (the air con couldn’t cope and the temperature was higher than 21) until the sun set!
Dear Rebelmc72, We very much appreciate your comments regarding your stay. We are in the process of becoming green key international label, that we do not want to set our air conditioners below 21 degrees which remains a very pleasant temperature especially when it is 38 outside. On the other hand, we will ask our housekeeper to let the air conditioning work so that your room is cool as soon as you arrive. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine
Great location and great staff! Thank you Seheno!
Tripadvisor puanı 5.0/5
StephaneAndri Friends getaway - TripAdvisor onaylı yorum
Three days in Marseille from the 16th to of April, the stay started nicely with a warm welcoming by Seheno who explained us everything we needed to know for our stay. The room is really great, it’s difficult to find anything to criticize…. The location is perfect for a short visit. Unfortunately the restaurant was closed but we found amazing food nearby with great advice from the staff. Thank you again Seheno for everything, any hotel exec should be proud to have such professionalism in their staff.
ile iş birliği içinde TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price