Sofitel Marseille Vieux Port

Bilgi mesajı

Sofitel Marseille Vieux Port 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 1.300 görüş

ALLSAFE onaylı otel

Bir haritada görmek


Otel ekstraları

  • Certified ALLSAFE by Bureau Véritas

  • Sublime sunny view to make the winter more beautiful

  • Refined gourmet cuisine for New Year celebrations

  • Take advantage of the relaxing & invigorating treatments at the Sofitel Spa

  • A buffet breakfast for a gentle awakening

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

Sofitel Marseille Vieux Port

36, boulevard Charles Livon

  • Bus:  83

  • Uçakla

    MARSEILLE PROVENCE 30km / 18 mil mesafede

  • Gemiyle

    PORT MARSEILLE 3km / 1 mil mesafede

  • Helikopterle

    AEROPORT MARSEILLE PROVENCE 30km / 18 mil mesafede

  • Trenle

    MARSEILLE ST CHARLES 3km / 1 mil mesafede

  • Trenle

    STATION "VIEUX PORT" 1km / 0 mil mesafede

GPS:43.292332, 5.361028

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları

Konaklama olanaklarımız

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

Konuk değerlendirmelerimiz

Sofitel Marseille Vieux Port
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Daha fazla bilgi edinin

ALL Puanlama  4.3/5  1.300 görüş

TripAdvisor Derecesi  4.5/5  3.180 görüş

Excellent Location, Poor Customer Care

Tripadvisor puanı 3.0/5

Davepat2022 TripAdvisor onaylı yorum

Whilst the location is excellent, the hotel itself is of decent quality, it is let down badly by the poor customer care that they offer when things do not meet expectations. The hotel A/C system was taken down for maintenance resulting in warm to hot bedrooms (no pre-warning provided at time of booking). Bathroom basin leaked badly - must be a new design which washes your feet as you wash hands!! TV remote missing and yes, you have coffee/team making facilities, but bring your own cups as none provided!! A request to change my room was acknowledged by the morning shift check-in clerk but they needed time to assign a room...6-hours later, upon returning to the check-in desk, the afternoon shift check-in clerk had no record of the request. I asked to speak to the Manager but she had already gone home so left a message for her to contact me. We stayed 2 more days and not a single attempt from her to make contact. If you what to enjoy your holiday beyond just the hotel location, look for an alternate property.

Enjoyable stay

Tripadvisor puanı 5.0/5

rooba TripAdvisor onaylı yorum

As always , Sofitel Vieux Port provides an excellent customer service. The food provided in the Trois Fort restaurant is of extremely high quality. The room is serviced daily, the house keeping staff provides an excellent service. Our room overlooked the harbour and the view is breath taking. The staff at reception always willing to help with booking of taxi or referral to restaurants.

Marseille one night

Tripadvisor puanı 5.0/5

Companion679506 İş - TripAdvisor onaylı yorum

Beautiful location. We got a nice room with an amazing view on the port of Marseille. Very dedicated and attentive staff and overall excellent service. Very good breakfast. Maybe the spa facilities could be ameliorated, to small pool.

Could do better!

Tripadvisor puanı 3.0/5

Eme L TripAdvisor onaylı yorum

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

quick discovery of Marseille

Tripadvisor puanı 3.0/5

Tac85 TripAdvisor onaylı yorum

My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.

Business trip in Marseille

Tripadvisor puanı 5.0/5

FredV1295 İş - TripAdvisor onaylı yorum

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

great restaurant les trois forts

Tripadvisor puanı 5.0/5

roberta909 İş - TripAdvisor onaylı yorum

I think this restaurant is one of the best in Marseille. The food is absolutely delicious . the flavours were intersting and original. The service was extremely professional. I would personally like to thank Anthony who looked after us exceptionally. He is a great asset to the Sofitel and looked after us in every detail. We will definitely return and do not understnad this restaurant does not have a michelin star.

stuck in the European past

Tripadvisor puanı 3.0/5

janH02 Aileler - TripAdvisor onaylı yorum

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Dear Client, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations in terms of electronic equipment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager


Tripadvisor puanı 5.0/5

852didierr Couples - TripAdvisor onaylı yorum

Everything was perfect, the room, the staff, the breakfast, the view from the rooftop.... All you can expect from a Sofitel can be provided by the Vieux port hôtel. It will be our choice of destination if we come back again to Marseille.

Dear Client, First of all, we would like to thank you for taking the time to share your experience at the Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed your stay with us and that you felt looked after. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied customer. I will be very happy to share your comment with all your team. We sincerly hope to have the opportunity of seeing you again in Marseille. Best regards, Nassima.A Room Division Manager.

Disappointing for a Sofitel

Tripadvisor puanı 3.0/5

johnm986 Couples - TripAdvisor onaylı yorum

Stayed here in a nice terrace room for the Bastille day weekend, the room phone did not work and could not be fixed over the weekend, the communications regarding the weekend travel disruption were extremely poor and access to the pool (owned by the Novotel) was blocked necessitating a journey via the basement, the road, and car park to get there.the attitude to these problems was dismissive for a hotel of this price (the concierge said, 'we are not 5 star only 4 star')

Dear JohnM, First of all, thank you for taking the time to share with us you experience at Sofitel Marseille Vieux Port. We are very sorry to read about your experience with us and find out we did not answer to all of your needs. Your feedback is very important to us and gives us the opportunity to become better. Please rest assured that your comment has been shared within our team and we are taking all the measures necessary to improve the points mentionned. We hope that it did not affect your entire stay and that you will have another opportunity to stay with us again in the future, in order to offer you a better experience. Kind regards, Nassima A, Room Division Manager


Tripadvisor puanı 5.0/5

Mary W Couples - TripAdvisor onaylı yorum

My husband and I stayed at the Sofitel Marseille Vieux-Port for two nights from the 13th to 15th May. We had an fabulous stay at the hotel. The service from out arrival, check in and check out was faultless. Our large room had a terrace which looked directly toward the Marseille Port, which is stunning. An excellent breakfast was served on the 7th floor which has a spectacular view of the Port area this included the cruise liner and ferry area.. We ate at the restaurant on the 3rd floor next to the lobby and again enjoyed wonderful views. The food was delicious and the service very professional. We were also lucky with the weather, sunshine and blue skies. It was an all together perfect stay. If we were to visit Marseille again in the future this would be our first choice of hotel to stay.

Dear Mary W, Many thanks for this wonderful comment about our hotel. We are more than happy to hear that you had a great time with us and that we have fulfilled most of your expectations. Your satisfaction is by far our main priority and we are glad to have achieved it with you. We hope to have another opportunity to welcome you again soon in Marseille, Best regards,

Our 3rd stay

Tripadvisor puanı 5.0/5

bishop16 Couples - TripAdvisor onaylı yorum

Returned with friends this time and had enjoyable stay. Only criticism was the disorganised and unfriendly staff in Dante’s who overcharged us. Thanks to reception this was corrected. Also wish to complement the lady concierge who sorted out the taxi issue so humorously.

very pleasant stay for a short week-end

Tripadvisor puanı 4.0/5

cowboy83110 Couples - TripAdvisor onaylı yorum

We were offered 2 days holiday by our son & it was very pleasant - unfortunately we had chosen to have a balcony which we did not use - far too hot & too many mosquitos !! One small comment - for the toast - it would be useful to have bamboo tongs to extract the toast from the toaster.

Wonderful stay

Tripadvisor puanı 5.0/5

Aurélie L Couples - TripAdvisor onaylı yorum

Superb stay, the view on the port is really nice. The staff is nice and welcoming and will strive to meet all your requests. A lot of very nice personal attentions throughout the whole stay which made it very enjoyable. The restaurant is great, food and wine were really nice. The room itself was super spacious, and as usual, the bed is so comfy you would not want to leave it. All in all, a super relaxing stay, would definitely come back

Relax in Marseille

Tripadvisor puanı 5.0/5

richawk Couples - TripAdvisor onaylı yorum

Marvellous location with wonderful views of Vieux Port and Marseille. Fantastic views from our room terrace overlooking the harbour. A very comfortable and relaxing hotel with very attentive and friendly staff.

Dear Robhawketts, Thank you very much for wanted to discover the Sofitel Marseille Vieux Port. We are delighted to read that you enjoyed the wonderful view from our hotel and that you had the opportunity to fully relax and enjoyed your stay among us. We hope to welcome ou back very soon under the beautiful sun of Marseille. Best regards, Camille V, Guest Experience Manager

Could have been better

Tripadvisor puanı 3.0/5

LewisL132 Couples - TripAdvisor onaylı yorum

The hotel was very nice, but it could have been a lot better. The A/C in the hotel lobby was poor. I started to sweat every time I spent more than a few minutes there. The room was okay, but there was no storage at all. Maybe that's okay for a solo business traveler who is staying one night and living out of his suitcase, but it was totally inadequate for a couple there for a few nights. The bathroom especially could have benefited from a shelf under the sink on which to store one's toiletries. And would it have hurt to have a dresser in the room with a few drawers? As usual the hotel eating options were very expensive. On the plus side, the concierges were very helpful in telling us how to get around and in directing us to terrific, non-touristy restaurants. The views of the harbor from the hotel were beautiful. Weirdly, the Sofitel is intertwined with a Novotel and share some amenities, namely the swimming pool, which was lovely.

Dear Lewis L, Thank you for choosing the Sofitel Marseille Vieux Port and for taking the time to share your experience on TripAdvisor. I will share your good feedbacks with the concierge team, I am sure they will be delighted to read your compliments. Your feedback regarding the improvements to bring to the room,.. were considered with the greatest attention and communicated to our management. We sincerely thank you for having shared it with us. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon. Best regards, Camille V, Guest Experience Manage

Sofitel marseille Vieux Port

Tripadvisor puanı 4.0/5

pdk793 İş - TripAdvisor onaylı yorum

Fine, except that you can hardly get anything to eat in the restaurant in the afternoon apart from a cheeseboard and maybe some crude ham and French fries ... a better selection of sandwiches would be more becomingly to a 5 star hotel ..

Dear Guest, Thank you for wanted to discover the Sofitel Marseille Vieux Port. The Brasserie Le Carré is welcoming you all day long. From 3 pm to 6 pm, the restaurant offers a reduced menu with : Cesar Salad, Club sandwich, Gourmet Burger, linguine with carbonara or bolognese sauce, beef filet, ice cream,... The satisfaction and the well-being of our guests is the most important for us, be sure that it is a huge disappointment to read that you could not enjoy the exceptional experience that we work every day to offer. We look forward to have the pleasure to see you back soon in the beautiful city of Marseille Best regards, Camille V, Guest Experience Manager

Very comfortable hotel in a great location

Tripadvisor puanı 5.0/5

853ritchies Couples - TripAdvisor onaylı yorum

We stayed in the hotel for three nights. Checkin was quick and flawless, the room was very comfortable and had a fantastic view of the Port. The welcome drink for me and my wife in the Dantes Lounge was most welcome after the train journey from Barcelona. The view from the lounge at night was breathtaking. The room was large and comfortable with a large terrace facing the Port. Could easily have stayed here for a couple of weeks. The only downside was the lack of USB ports in the room and haphazard service during breakfast on our last day.

Dear Guest, We sincerely thank you for your confidence and for choosing the Sofitel Marseille Vieux Port for your stay in Marseille. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Your feedback regarding the improvements to bring to our rooms and breakfast were considered with the greatest attention and communicated to our Management Team. We would be delighted to welcome you again for your next stopover in Marseille for another excellent moment! Best regards, Camille V, Guest Experience Manager

V posh!

Tripadvisor puanı 4.0/5

YankeeFan67 Couples - TripAdvisor onaylı yorum

Beautiful hotel. Great location. Easy walk to port. Quick uber anywhere. Could use a more casual bar area or coffee station. Bedroom was immaculate with great large multi function shower. Spa pool was great.

Dear Guest, Thank you for choosing our hotel for your stay in Marseille and for sharing your experience. We are delighted to read that you enjoyed the location of our hotel as well as our Spa and our confortable rooms. Your satisfaction is our best reward! However we are sorry that the the bar as not up to your expectations. We look forward to have the pleasure to see you back soon for a new experience at the Sofitel Marseille Vieux Port. Best regards, Camille V, Guest Experience Manager

One night in Sofitel Marseilles

Tripadvisor puanı 3.0/5

RobLouw Aileler - TripAdvisor onaylı yorum

We only had one day in the hotel. Could only check in at 4 p.m. Decided to spend our time at the pool waiting for our room. The pool was awful. Very crowded very dirty water and faeces floating near the surface! No attendant on duty. One arrived about two hors after our arrival to remove the human excrement and then proceeded to pour in copious quantities of chlorine powder. The pool was unusable for another two hours after treatment. Filter not working properly as water was cloudy. All in all not a pleasant experience. For the rest the hotel was average. Five star prices, thee star quality.

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