Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 4,308 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Our hotel restaurant Gaby Brasserie is open for Breakfast, Lunch, Dinner, and Drinks

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 33 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gaby Brasserie

Enjoy a taste of France at Gaby Brasserie, Sofitel New York's Art Deco-inspired restaurant featuring contemporary French cuisine and classic cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,308 reviews

TripAdvisor Rating  4.5/5  7,964 reviews

Very Nice Stay

TripAdvisor rating 5.0/5

Mark P Business - TripAdvisor review

This is a nice hotel located on a quiet stretch of 44th near Times Square and Grand Central. I was upgraded to a suite, and it was very large and comfortable, with a large desk, a strong wifi signal and a decent number of outlets. Service was consistently top notch too. I will happily return.

Filthy hotel with indifferent front desk staff

Customer review rating 1.0/5

Nhung T. T. Business - Confirmed reviews ALL

I have never stayed in a Sofitel, indeed, any Accor hotel like this one, from Ibis to Sofitel & Fairmount. The floors and carpeting were filthy, there were no slippers ready for me—I had to ask four different people before I received them. I tried to get change to too various clerks, as all I had were euros and hundreds and ran around the hotel, with no one offering me any assistance. There is nothing about the hotel which relays a “comfortable” much less luxurious stay. Front desk staff were cold and indifferent, housekeeping did their best with what they had. I guess now I understand why my French friends and colleagues snickered when I told them I was staying there, in part because of the lingering associations with DSKs visit, and the absolute filthy accommodations. Thai’s tag makes me question my loyalty to the Accor brand.

Dear Nhung T. T., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser zaid

Rooms need upgrading

Customer review rating 2.5/5

J Couples - Confirmed reviews ALL

First room allocated was not clean and very dowdy. Smaller than booked. Changed room much better but in need of new carpet, paint and upgrade.

Dear Caplin J., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser zaid

Wonderful view, perfect location, excellent food, wonderful staff. Still high on the experience.

Customer review rating 5.0/5

Laura L. Solo - Confirmed reviews ALL

I had never been to New York City, so this was the perfect experience. The view from my room was great both night and day. The manager, Yaser, was wonderful as were all the staff who made my stay so fantastic. Hope to do it again next year.

Dear Laura L., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I really hope to see you again, Sincerely, Yasser Zaid

Home

Customer review rating 4.5/5

Il Solo - Confirmed reviews ALL

Great, i’d like be back.

Dear Ilia K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

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Other web-users rate our hotel

  • 1,478 reviews 9.7/10 Location
  • 2,455 reviews 5.9/10 Room
  • 2,251 reviews 7.7/10 Service
  • 39 reviews 6.3/10 WiFi
  • 654 reviews 6.4/10 Cleanliness
  • 521 reviews 4.4/10 Value
  • 387 reviews 5.9/10 Breakfast
  • 6 reviews 0/10 Pool

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See the hotel
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.