Novotel Hamilton Tainui 4 stars

Customer review rating (ALL Rating) 4.6/5 2,726 reviews

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7 Alma Street, 3244 HAMILTON, New Zealand

Description

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

Our accommodation(s)

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Hotel location

Novotel Hamilton Tainui

7 Alma Street
3244 HAMILTON
New Zealand

GPS:-37.785992, 175.282622

Telephone
Fax +64 7 838 1367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,726 reviews

Customer review rating 5.0/5

Beverley H. Couples - Confirmed reviews ALL

We enjoyed our stay, the food was delicious

Kia ora Beverley, Thanks so much for taking the time to respond to us with your feedback, we really appreciate it. We are pleased that you were happy with your stay and in particular with your experience in the restaurant! It's always wonderful to receive such praise, but especially when it comes form a valued Gold member- so thank you! We thank you for choosing to stay with us and look forward to welcoming you back again soon. Kind regards, Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.0/5

William C. Couples - Confirmed reviews ALL

Our check in was good however NO complimentary / welcome drink was offered? I didn't ask,I shouldn't have to. Not sure the parking fee should be that expensive @ $40. Your alternative shouldn't be to just "park it on the street" as advised Room was very good Breakfast was very busy, NO Maitre de or someone holding you at the desk then directing you to a table that was cleared and cleaned- you had to find your own table and wait for that to happen. With only 2 x people on and they couldn't tell whether you gad just finished your breakfast or waiting for the table to be cleared. You had to wave for attention or go and approach a waiter whose reponse was "yes, where are you, we will get there,its very busy" Its not there fault is it, either more staff on a very full house or a reception area with waiting area. Finally we get to eat and the breakfast is cold and noone around to cook your egg as readily advertised in your room , on the wall in the breakfast bar.

Kia ora William, Thank you for sharing your thoughts about your recent stay with us. I’m glad to hear that check-in went smoothly and that you enjoyed your room. However, I truly regret that your experience during breakfast and the parking fees didn’t meet your expectations. Regarding the welcome drink, I'm so sorry - as a valued Gold member, you will undoubtedly know that these are presented to you in the form of an e-voucher on your Accor App, but we certainly ought to have checked that you had access to it and for that I apologise. We appreciate your feedback and will certainly use this a learning point to move forward with the Reception team. As for the parking costs, we strive to keep them competitive, but I understand that $40 can feel steep, especially when alternatives may not be ideal. I’m sorry to hear about the breakfast experience. We were indeed very busy that weekend and whilst we always aim for a seamless service, it sounds like we definitely fell short during your visit. As a regular guest William, I am sure you will appreciate that this is not our usual standard of service - we apologise sincerely for not meeting the expectations. I’ll be sharing your feedback with our restaurant management team to ensure we can improve in these areas. Thank you again for your valuable and specific input William, and I hope we can welcome you back for a better experience in the future. Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Gill B. Couples - Confirmed reviews ALL

We were very fortunate to be upgraded to a suite which was excellent, thoroughly enjoyed our evening in such comfort. Very much appreciated and also the amenities accompanying it. Thank you so much.

Kia ora Gill, I'm so happy to hear that you were delighted with your suite upgrade- and the treats! We really wanted to celebrate you reaching Platinum status and I'm thrilled that you were happy and appreciated our efforts. I'm sorry I wasn't there to see you - but hopefully next visit! Until then, Take care, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.0/5

Graham W. Couples - Confirmed reviews ALL

I requested receiving the invoices by email but I have yet to receive them.

Kia ora Graham, Thank you for taking the time to leave a review of your recent stay at Novotel Tainui. We appreciate your feedback and are pleased to see that you scored us an 8/10. I'm sorry for the delay in forwarding your invoice- I have arranged for that to be sent today. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Kind regards, Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.0/5

Andrew H. Couples - Confirmed reviews ALL

Our stay was good but we arrived late and we missed the little treats. Water etc in our room.

Kia ora Andrew, Thanks for your feedback. I’m glad to hear you had a good stay but I’m sorry to learn you missed the welcome amenity in your room upon arrival. I can see that you made your reservation on the day of arrival - but this ought not have meant that you missed out on your Gold member benefits -and I'm so very sorry that we let you down this time. We aim to make every guest feel welcomed, and I appreciate you sharing your experience with us. Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Other web-users rate our hotel

  • 729 reviews 8/10 Location
  • 1,216 reviews 8.2/10 Room
  • 1,487 reviews 8.8/10 Service
  • 14 reviews 2.2/10 WiFi
  • 458 reviews 7.5/10 Cleanliness
  • 441 reviews 8.2/10 Comfort
  • 416 reviews 7.3/10 Food
  • 324 reviews 8/10 Breakfast

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