Novotel Brussels City Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 3 640

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Rue de la Vierge Noire 32, 1000 BRUKSELA, Belgia

Opis

O hotelu

  • Lokalizacja w centrum miasta

  • Z certyfikatem Green Key.

  • Bezpośredni dostęp do metra De Brouckère

  • Darmowe i szybkie Wi‑Fi

  • Stylowy GourmetBar, 11 modułowych, jasnych sal konferencyjnych

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Lokalizacja hotelu

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUKSELA
Belgia

Pozycja GPS:50.850937, 4.350372

Telefon
Faks +32 2 505 50 00

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

GOURMETBAR

Nasze menu jest równie różnorodne, co samo miasto. Zapraszamy na sezonowe propozycje, międzynarodowe klasyki, potrawy regionalne i specjalne lokalne napoje.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 3 640

Ocena TripAdvisor  4.2/5  Liczba opinii: 3 804

Great location and a decent hotel

Ocena na stronie TripAdvisor 3.0/5

Kevin G C Opinia zatwierdzona w TripAdvisor

A decent hotel in a great location. I imagine it is often used for business for short visits. I was a tourist on a long weekend. As a wheelchair user the room was good but there was a couple of suggestions I would like to make. The sink and mirror are much too high and the bar beside the toilet was dangerously loose. One thing I didnt understand was why the bar was not open for lunch on the Sunday. Would have liked to have eaten something before I left for the airport.

Dear Kevin, Thank you for taking the time to share your review. We are pleased that you found our location to be great, ideally situated in the heart of Brussels with easy access to local attractions and public transport. However, we regret to hear about the challenges you encountered during your stay. We understand the importance of accessibility and comfort for all our guests, and it is concerning to hear that the sink and mirror did not meet your needs and that the bar beside the toilet was not securely fastened. We also apologize for any inconvenience caused by the unavailability of our bar for lunch on the Sunday of your stay. Your comfort and satisfaction are our top priorities, and we value your suggestions as they help us enhance our services. We hope you were able to appreciate the full range of amenities available at Novotel Brussels City Centre, such as our heated indoor pool, fitness room, and the gourmet bar with its terrace, which is a delightful place to relax in the summertime. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

A 2-Star Room in a 4-Star Hotel! So disappointed!!

Ocena na stronie TripAdvisor 2.0/5

Ronny V Opinia zatwierdzona w TripAdvisor

Although it was just my partner & I staying at this Novotel, we opted for a deluxe family room to enjoy some quality time & luxury. But what a disappointment! The check-in process was laborious. The room, although big, was very basic, empty & run-down, and clearly has not had a facelift or refurbishment in decades. The old curtains were torn and full of holes, the carpet worn, decoration virtually non-existant. The room only has 2 basic chairs, but no comfy sitting facilities like a sofa or armchair. It's also very dark, even with all the lights turned on. The soap dispenser in the bathroom was empty upon arrival. The water in the sink never gets really hot. No bathtub. Shower head is fixed too high up and hard to maneuver. Cheap toilet paper and no toilet brush. There was no minibar (which was promised) and only a tiny fridge. The old, built-in television has the USB port connection switched off, so watching anything from a usb key was out of the question. The double bed is not king size, and only has a tiny nightstand on one side of the bed. The highly advertised swimming pool is a joke: it can barely fit 4 people without a person bumping into another. We expected a warm, cozy, modern room but it felt more like a room you would get in an old, two-star hotel. Maybe there are more modern, better equipped rooms in this Novotel, but the room we were given was a real letdown. And at an average rate of 300 euros a night (€1800 for 6 nights), totally overpriced! The invoice we received at check-out was incomplete and only listed the last night! We stayed in many other Accor hotels in Brussels & Antwerp over the years that offered more quality & comfort for much lower prices.

Dear Ronny, Thank you for taking the time to share your review. We are truly disheartened to read about the issues you encountered during your stay. The condition of the room you describe does not reflect the high standards we strive for. Our rooms, including the deluxe family rooms, typically offer comfort and modern amenities, and we regret that this was not your experience. Regarding the bathroom amenities, we usually ensure that all items are replenished and in perfect working order. We apologize for the oversight with the soap dispenser and the water temperature. Furthermore, we understand your disappointment with the minibar and television facilities. Our executive rooms come equipped with a filled minibar, and we're sorry this was not the case for you. The bed size in our rooms is indeed queen size as mentioned on our website, and we apologize for any confusion regarding this. Our swimming pool is a jet-stream pool designed for relaxation and might seem compact when expecting a larger facility. We apologize if this was not clearly communicated or if it did not meet your expectations. Lastly, the issues with the check-out process and the invoice you received are concerning, and we are reviewing this internally to ensure accuracy and efficiency for our guests. We sincerely apologize for the shortcomings you faced and for not providing the value you rightfully expected for the rate paid. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Excellent location and a great stay in Brussels!!

Ocena na stronie TripAdvisor 5.0/5

Tourist14705610635 Friends getaway - Opinia zatwierdzona w TripAdvisor

My friend and I stayed at the Novotel Brussels City Centre last month and it was perfect. We initially booked two standard double rooms, but we were pleasantly surprised when we received a complimentary upgrade upon arrival. The executive suites were spacious, clean and contained everything you needed from Ritual cosmetics to a well stocked mini bar. The hotel is in the most perfect location close to restaurants, bars and sights. It is also a stone’s throw away from Brussels Central train station - ideal for day trips to Ghent, Bruges and Antwerp. One evening we ate in the hotel bar area and the food was decent. The waiter was really friendly and made our evening even more enjoyable! The gym is pretty well equipped with machinery and free weights. The swimming pool is on the small side but great for kids to splash around in. I’d highly recommend staying in this lovely hotel.

Dear Guest, Thanks for your review about our hotel. We are thrilled to hear that your stay with us was so enjoyable. We are delighted that you appreciated the unexpected upgrade to our executive suites, along with the luxurious Ritual cosmetics and the well-stocked minibar. It is great to know that our fitness facilities met your needs, and that the swimming pool was a hit with the younger guests. Moreover, we are pleased that our Gourmet Bar's offerings and the service provided by our staff enhanced your dining experience. Finally, your recognition of our prime location, close to Brussels Central train station and numerous attractions, is much appreciated. We are proud to offer convenience for those looking to explore the city and beyond. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

Always a nice stay

Ocena na stronie TripAdvisor 5.0/5

maithecampbell Rodziny - Opinia zatwierdzona w TripAdvisor

Best location. Always a parfect stay. Clean, central, with parking just in front. Walking distance from many city attractions suck as the Rooftop and Banksy Museum. The room service very fast and rooms cleaners did a great job during our stay. The Only downside is the indoor swimming was not warm at all.

Dear Campbell, Thank you for taking the time to share your review. We're thrilled to hear that your stay with us was enjoyable overall. We are delighted that you appreciated the cleanliness, rapid room service, and the diligent efforts of our cleaning staff to ensure a comfortable stay for you. Our central location certainly makes it convenient for guests to explore the city and visit attractions such as the Rooftop and Banksy Museum. However, we regret to hear about your experience with the swimming pool's temperature not being warm enough. We understand how this can impact your relaxation time, and we apologize for any discomfort this may have caused. Nonetheless, we're pleased that you found the hotel's location to be ideal, allowing for easy access to many city attractions and conveniences, including nearby parking options, even though the hotel does not provide private parking facilities. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Nice hotel in an excellent location

Ocena na stronie TripAdvisor 5.0/5

debbiemM6817UV Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed in a family room at this hotel (2 adults, a 2 year old and a 5 month old). The location of the hotel is perfect, just a short walk from Grand Place and plenty of restaurants and shops nearby. We were really impressed with the check in process. Our room was ready before 3pm and the staff member checking us in was very nice. She even gave our daughters a little toy each, which they absolutely loved. When we got to our room we noticed that the cot beds we had requested were not there but this was rectified quickly. A cot was provided for our baby but we were informed that it wouldn't be given for our 2 year old, which was fine as she managed to sleep fine on the bed. The room wasn't huge but had everything we needed, bathroom with over bath shower, separate toilet, hair dryer, kettle and mini fridge. The TV wasn't working to start with but this was sorted after we reported it. We used the pool facilities on one of the days, which was great. It's a small pool but perfect to take children in. Our 2 year old loved it. We can't comment on the breakfast as we didn't add it. Overall, a great hotel for the price. Perfect location and very clean and quiet.

Dear Debbiemm, We would like to thank you for this review about your recent experience in our hotel. It is wonderful to hear that your stay at Novotel Brussels City Centre was a memorable one. We are delighted that you appreciated the smooth check-in process, the warm welcome including gifts for your daughters, and the comforts of your room. It is great that your family enjoyed the pool facilities, tailored to entertain our younger guests as well as adults. Although you did not experience our breakfast, we would like to mention that our buffet offers an extensive selection catering to various tastes and dietary needs, should you wish to try it on a future visit. Furthermore, we are pleased that the issue with the TV was promptly resolved, ensuring that your room provided all the amenities necessary for a comfortable stay. Your positive comments on the value and tranquility of our hotel, despite being in the bustling city centre, are truly appreciated. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 115 Liczba opinii 9.6/10 Lokalizacja
  • 2 199 Liczba opinii 7.5/10 Pokój
  • 1 975 Liczba opinii 8.6/10 Obsługa
  • 27 Liczba opinii 7.3/10 Internet
  • 1 083 Liczba opinii 8.3/10 Śniadanie
  • 843 Liczba opinii 7.8/10 Czystość
  • 389 Liczba opinii 6.5/10 basen
  • 225 Liczba opinii 6.7/10 Strefa wellness

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