Mercure Sydney bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 8.946 ulasan

Jaminan Harga
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Mercure Sydney - Image 1
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Mercure Sydney - Image 4
818-820 George Street, NSW, 2000 SYDNEY, Australia

Deskripsi

Keistimewaan hotel

  • Bisa berjalan kaki ke Stasiun Pusat, Darling Harbour, Chinatown, ICC

  • 9 ruang acara yang terang.

  • Bersantap di Platform 818, Terrace on Two, dan Eve's Bar

  • Kolam renang dalam-ruang, sauna, dan gym

  • 517 kamar dan suite yang modern dan menawan.

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Lokasi hotel

Mercure Sydney

818-820 George Street, NSW
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telepon
Fax +61 2 9217 6888

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Platform 818

Restoran kami bernuansa santai dengan tema rustic, dan telah memenangkan penghargaan. Ideal untuk orang yang mencari petualangan baru dan waktu yang hebat. Rasakan sentuhan modern pada hidangan klasik Australia yang dibuat dengan bahan lokal dan inovatif.

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Peringkat ALL  4.4/5  8.946 ulasan

Peringkat TripAdvisor  4.0/5  5.875 ulasan

OK

Catatan Tripadvisor 3.0/5

sgncfc Ulasan TripAdvisor tersertifikasi

We were late booking Sydney for New Year and this hotel still wasn’t full so that should tell you something. Location is good for public transport but it’s in a section of George Street which is less than attractive. The stay itself was ok. Bedroom was nice enough and bed itself ok. I did get a memory foam pillow which was nice. The lifts are dreadful- so as our room was on the 14th floor we spent a lot of time waiting. Staff were fine, generally. I’ve stayed in many Mercures over the years and they are variable. This one is bag average but comfortable enough.

Dear sgncfc, Thank you for taking the time to provide your feedback regarding your recent stay. We appreciate your comments about the location and comfort of your accommodations. We understand that the lift service may have caused inconvenience, and we apologize for any delays experienced. Your insights are valuable as we continuously strive to enhance our guests' experiences. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Disappointment, definitely not a 4-star stay

Catatan Tripadvisor 1.0/5

Jen S Ulasan TripAdvisor tersertifikasi

We chose the Mercure Sydney based on its strong online reviews and because we wanted at least a 4-star hotel. Unfortunately, our stay was a major disappointment from the moment we entered the room. The carpet was dirty, the bathroom felt very outdated, and there were no basic amenities provided—no toilet amenities, bottled water, or even coffee and tea. I had to call the front desk to request slippers and extra towels. To make matters worse, water backed up from the shower drain. As an exhausted parent traveling with young children after a long flight, the last thing I wanted was to keep calling or packing up to move rooms. Many of these issues were basic expectations for a hotel of this standard. The lifts were extremely slow and it felt like only two were operating, which added to the frustration. Breakfast had a decent selection, but the service was disappointing. I repeatedly had to ask for help getting water, as I couldn’t leave my young children unattended. I was told multiple times that water was available at the buffet, but since we were seated at the far end of the hall, it wasn’t safe to leave them alone. Eventually, someone assisted me after I asked several staff members. Overall, this stay fell far below expectations. I would not stay here again. I could have spent more on another hotel, but chose Mercure expecting reliable quality—sadly, that was not the case.

Dear P3638DLjens, Thank you for sharing your feedback regarding your recent stay at Mercure Sydney. I regret that your experience did not meet your expectations, particularly in relation to room condition and service. Your comments will be reviewed, as we strive to maintain our standards. I appreciate your insights on breakfast service, and I will ensure they are discussed with our Team. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Good hotel but cockroach in breakfast self-serve area not a good look

Catatan Tripadvisor 4.0/5

OzjohnBrisbane Ulasan TripAdvisor tersertifikasi

This is a well-located property conveniently close to Sydney Central Station. I have stayed there several times in recent years and the room and breakfast standards have always been good. I particularly like the 6.30 am start for breakfast - seven days a week. Staff service was of a high standard although I note self-serve check-in has been introduced which, while not bothering me, may not be everyone's preference. However,during my recent stay at this property I was dismayed to see a cockroach on the floor of the self-serve breakfast area on one morning and one again the next morning near the coffee machine. I was also surprised to find a hole in the bottom of my bed sheet. These may be little issues in themselves but they could point to wider neglect of the property.

Dear OzjohnBrisbane, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and breakfast service. We take cleanliness very seriously and will ensure your concerns are addressed with our team to uphold our standards. Your observations regarding the bed sheet have also been noted. We value your loyalty and hope to provide an even better experience on your next visit. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Perfect

Catatan Tripadvisor 5.0/5

adip963 Ulasan TripAdvisor tersertifikasi

This is a good hotel. I chose it because its location near the central station is perfect. You can reach the central station by train in 30 minutes from the airport, directly. There are also restaurants around the hotel. The staff was very helpful, and breakfast was good.

Dear Adip963 Thank you for your kind words regarding your recent stay. We are delighted to hear that our location, staff service, and breakfast met your expectations. Your feedback is invaluable to us as we strive to provide a memorable experience for all our guests. Kind regards, Ben Murphy General Manager Mercure Sydney

Lovely

Catatan Tripadvisor 5.0/5

RaeC48 Ulasan TripAdvisor tersertifikasi

Greeted with a friendly smile and efficient check in. The room was perfect and the location great! Found a little street two blocks away that had plenty restaurants to find whatever you wanted to eat

Dear RaeC48 Thank you for your kind words regarding your recent stay. We are delighted to hear that our location and the friendly service our Team provided. We hope to welcome you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 5.011 ulasan 9.6/10 Lokasi
  • 5.790 ulasan 7.2/10 Kamar
  • 5.010 ulasan 8.6/10 Pelayanan
  • 75 ulasan 6.9/10 Internet
  • 2.531 ulasan 5.5/10 Kenyamanan
  • 2.438 ulasan 6.7/10 Kebersihan
  • 1.840 ulasan 8.3/10 Sarapan
  • 632 ulasan 5.7/10 Kolam

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