Mercure Queenstown Resort 4 stars

Customer review rating 4.3/5 7,331 reviews
Mercure Queenstown Resort
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :  HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Accessible room

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View 1 King Room

  • Max. number of persons: 2
  • Area: From 28

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,331 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,787 reviews

Views and comfort

Customer review rating 4.3/5

Craig Couples - 17/03/2020 Confirmed reviews ALL

Lovely room, great views, friendly staff, and didn't charge us for a liquer drink as we hadn't used our complimentary vouchers. Nice touch

Dear Craig, Thank you for the great review of our hotel! We always love to look after our members! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Good view

Customer review rating 4.3/5

Janine W. Couples - 17/03/2020 Confirmed reviews ALL

Would have been a 9 but work on boiler next to room not ideal Starting at 7.45 and continuing all day.

Dear Janine, Thank you for the review of our hotel! We are glad to announce we will be going through a full refurbishment in the coming months that will address the issues you have raised. We look forward to having you stay again with us some time. Sincerely, Benny Madden Assistant Manager

Well located

Customer review rating 4.3/5

Ana Families - 17/03/2020 Confirmed reviews ALL

The front desk was friendly and attentive to our need. The room was simple with a spectacular view and it over looked the mountain. We arrived in our room and there was a kettle with sugar, coffee, tea however it would of been nice if there was water in the fridge for the kettle instead of going up and down the lift to the lobby to get water, there was no sink to wash the dirty dishes and no microwave to heat up food, I know they all about making money and getting profit but come on common sense. We also ran out of toilet papers in the middle of the night so we had to go down to the lobby to get toilet papers so they should think about stocking 2-3 toilet papers in the bathroom for future use. I loved the pool area however the water was freezing cold and they should make 2 different pool for adults and children because it sucked when your trying to have quality sisters time and you have children disrupting you in the pool and the spa pools. You should also consider the time the pool closes to 12am because when we get back to the hotel at night the pool is already closed or atleast open the sauna till late for adults

Dear Ana, Thank you for choosing to stay at the Mercure Queenstown Resort. We always appreciate any comment received to better our operations. I will pass on your feedback for our Food and Beverage Manager to review. As we are a 24 hour hotel in future if you ever needed any help or extra items please don't hesitate to contact reception so we can bring them to you. It would be a pleasure to welcome you back to the hotel in the near future. Kind Regards, Benny Madden Assistant Front Office Manager

shocking house keeping

Customer review rating 4.3/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

I have asked to do my room in my absence but they didn't vaccume the room and just change the bed sheet. It was a messy carpet and rubbish was lying on floor. When I complaint to reception when I was checking out then the customer service team said that I was expecting too much and in future I need to keep in mind that if I am staying any other hotel don't expect house keeping team to vaccume the room while they clean the room

Dear Inder S., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It sounds like there has been some serious miscommunication during your stay with us as we pride ourselves to strive to provide a superior service experience for every customer. At Mercure we always take our customers feedback very seriously as it is very important to us to always aim at the higher level of satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and that we will be investigation the matter with the staff members to clarify what happened. In the meantime feel free to reach us directly by phone or email to discuss the matter if you would wish to. Please believe that we will be happy to welcome you again in the near future. Sincerely, Helene Joly Assistant Manager

Great Location, Well Located,

Customer review rating 4.3/5

Sandy Business - 15/03/2020 Confirmed reviews ALL

Very good, suggestion the hotel bar should be open for a little longer.

Dear Sandeep, Thank you so much for taking the time to fill out our survey and leave such kind words. I'll make sure to pass on the feedback and suggestions you've made to the appropriate departments, sincere thanks for bringing them to our attention. Thank you again Sandeep, I hope to welcome you back again in the future! Sincerely, Joshua Mitchell Assistant Manager

Good location and facilities

Customer review rating 4.3/5

Molly H. Couples - 15/03/2020 Confirmed reviews ALL

We really enjoyed our stay at Mercure Queenstown. The view from our lakeside room room was distractingly beautiful. The restaurant, bar and breakfast area well were set up and the hospitality staff fabulous. For those who needed a laundry or ski storage area, these were also available.

Dear Sue B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. We are glad you were able to make use of our laundry facilities and our very large Ski storage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Benny Madden Assistant Manager

Amazing views

Customer review rating 4.3/5

Alanna C. Families - 15/03/2020 Confirmed reviews ALL

We enjoyed our stay, luxury at a reasonable price. All the staff we encountered were extremely friendly and helpful

Dear Alanna, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We have some exciting refurbishment plans for 2020, so it is our hope that you will give us the opportunity to welcome you back in the future to an even more luxury experience! Thank you again for sharing your experience. Sincerely, Joshua Mitchell Assistant Manager

Magnificent views-Excellent staff

Customer review rating 4.3/5

Steve Couples - 14/03/2020 Confirmed reviews ALL

Very pleasant stay.Fantastic views from the room,restaurant and outdoor areas.Staff were very friendly and helpful.

Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Love the peaceful location

Customer review rating 4.3/5

Martin. Solo - 14/03/2020 Confirmed reviews ALL

Yes, it is 1km out of town, but you,ll appreciate the peace and quiet and great views.

Dear Martin S., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Great stay

Customer review rating 4.3/5

Simon R. Couples - 14/03/2020 Confirmed reviews ALL

Very pleasant staff the room was really comfortable with excellent food great drinks

Dear Simon, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Helene Joly Assistant Manager

Great location, views and service

Customer review rating 4.3/5

Kim Solo - 13/03/2020 Confirmed reviews ALL

The room was spacious, comfortable with excellent views. The service from your staff was good, 2 staff members stood out being Nolito and Kristine. Nolito went out of his way to assist on every occasion that we met. The only negative comment - would be that I feel a small desk would have been helpful, particularly with using a laptop for work purposes.

Dear Kim S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service and we will definitly pass on your comment to them. Please believe it was our pleasure to take care of you during your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Great Location, view and comfortable room

Customer review rating 4.3/5

Suliman Families - 12/03/2020 Confirmed reviews ALL

All staff very welcoming. Rooms and view great. Breakfast good quality and kids are free

Dear Suliman E., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Please believe that it was our pleasure to welcome you at the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Good value and perfect position for our stay, would stay again.

Customer review rating 4.3/5

Michael Couples - 11/03/2020 Confirmed reviews ALL

Overnight stay in Queenstown before meeting family from Melbourne.

Dear Michael, Thank you for taking the time to fill out our post-stay survey. Positive comments such as these from Loyalty members like yourself is much appreciated. Thank you for choosing to stay with us here at the Mercure Queenstown, we hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Excellent service

Customer review rating 4.3/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Reception staff were all extremely friendly and helpful as were the bar staff and waiting staff at breakfast. We were celebrating our golden anniversary this was acknowledged on our arrival and departure and our bedroom was decorated beautifully with a bottle of bubbly waiting for us helping to make our stay memorable.

Dear J & M R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Please believe it was out r pleasure o have you staying with us on such a special occasion and we are delighted to read your kind words! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Great stay Staff great too

Customer review rating 4.3/5

Lynette A. M. H. Couples - 10/03/2020 Confirmed reviews ALL

Everything was great and we could not fault anything. Staff very friendly and meals were lovely.

Dear Michael H., Thank you for taking the time to fill out our post-stay survey. Positive comments such as these from Loyalty members like yourself is much appreciated. Thank you for choosing to stay with us here at the Mercure Queenstown, we hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Welcoming, comfortable, good size rooms and great veiws

Customer review rating 4.3/5

Scott Couples - 10/03/2020 Confirmed reviews ALL

Superb views from both the bar and restaurants, overlooking Queenstown Lake area. Friendly staff and well appointed rooms. Dinner and breakfast meals were excellent. Comfortable beds and ample parking at front door of property.

Dear Scott, Thank you for taking the time to fill out our post-stay survey. Positive comments such as these from Loyalty members like yourself is much appreciated. Thank you for choosing to stay with us here at the Mercure Queenstown, we hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Great stay

Customer review rating 4.3/5

Michelle Couples - 10/03/2020 Confirmed reviews ALL

Gorgeous Hotel Ideally located, extremely friendly staff. Absolutely amazing stay, hope to be able to make it back some day to your beautiful hotel. Thank you for your hospitality.

Dear Michelle, Thank you for taking the time to review our property, and with such kind words! It would be a pleasure to welcome you back in the future, we hope you give us the opportunity to do so. Sincerely, Joshua Mitchell Assistant Manager

Fiendly staff - excellent view

Customer review rating 4.3/5

Steve Business - 09/03/2020 Confirmed reviews ALL

Josh was so accommodating - very helpful

Dear Stephen, Thank you so much for taking the time to fill out our survey and leave such kinds words. I trust your travels back to Aus were safe and sound. We hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Lovely location scenery wise

Customer review rating 4.3/5

Jennifer Couples - 09/03/2020 Confirmed reviews ALL

Room upgrade was lovely. Dinner excellent, breakfast was not up to the same level as dinner, but ok.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

beautiful views

Customer review rating 4.3/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

comfortable and most welcome

Dear Layton Leslie, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort and we are glad to hear that you enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager
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