Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,667 reviews

Mercure Queenstown Resort - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

Sainsbury Road, Fernhill, PO Box 156
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,667 reviews

TripAdvisor Rating  4.0/5  1,904 reviews

Certificate of excellence 2022

Not the best hotel by far

Customer review rating 1.5/5

Jonathan B. Couples - Confirmed reviews ALL

First of all your 2 duty manager was good Then its become harder First night we arrived by 11pm we read a note the tap water in Queenstown can’t be drink so you supply clean water just have to ask So as we was tired i call reception and ask for 2 bottles of water as i drink the one already supply Reception say yes and then never came Following day in the elevator 1 housekeeping was masticating a gum open mouth loudly Its not what i call 4 star staff behaviour its more like motel Then on the afternoon my wife call for a bottle of water and the answer was We don’t deliver water you can go in the bar We went to philipine this uear where the water is not safe to drink and they deliver water as soon as we ask and it wasn’t boiled water it was mineral water So no water again Then on monday we went for breakfast 😭 32$ for that the vienoiserie was undercook by far The sausage im not sure you can find cheaper was disgusting The coffee not even possible to drink it was so bitter had to go grab 1 in the bar The kitchen staff went out no smile no good morning nothing The waitress omg seemed to be desperate to be there same no smile no hello nothing For the price its such a shame And then for complete everywe had plain to go in the spa befor we leave after the breakfast such a surprise to see it was in maintenance without notice ….. I bought the accor plus card coz i thought accor is great When i see that i m not so sure anymore Very desapointed


Customer review rating 5.0/5

Jackson Families - Confirmed reviews ALL

The hotel is well situated, walking in to the lobby, you are greeted with the most beautiful view of Lake Wakatipu, The Remarkables and the surrounding mountain peaks. We booked a lake view room on the top floor and the view was absolutely stunning, so beautiful and relaxing to wake up to every morning. We stayed for 3 nights and had the breakfast buffet included which was very generous with a great variety. The view from the breakfast dining room was also very beautiful. There was only 1 minor shortcoming which was that our room was right next to the elevator and there seemed to be a problem with it as it was very loud however, the staff were already aware of the problem and they closed that elevator form 9pm to 9am which was great as we were out for most of the day anyway, only having to bear it for a coupley hours per day. Other than that, we really enjoyed our stay and we would definitely stay here again (with the elevator hopefully fixed).

Dear Jackson Hemiona Tane H., Thank you immensely for sharing your wonderful experience at our hotel! We're delighted to hear that you cherished the stunning views of Lake Wakatipu and the surrounding peaks from our top-floor lake view room. It's fantastic to know that you found our breakfast buffet generous and enjoyed the beautiful dining room vista. It's fantastic to hear that despite this minor setback, you had an enjoyable stay with us. We can't wait to welcome you back for another memorable experience! Warm regards, Jamaica Gamero Corio Assistant Manager

Well located

Customer review rating 4.0/5

Tushar Families - Confirmed reviews ALL

Have stayed at Mercure Queenstown for 3 times now. Always a great experience. Thank you

Dear Tushar M., Thank you for choosing Mercure Queenstown and for being a returning guest! We greatly appreciate your loyalty and are thrilled to hear that each visit has been a great experience for you. Your continued support means a lot to us, and we're honored to have had the opportunity to host you three times. We look forward to welcoming you back for another fantastic stay and providing you with more memorable experiences in the future! Warm regards, Jamaica Gamero Corio Assistant Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Room was immaculate and set up to accommodate my daughter with a porta cot

Dear Aimee R., Thank you for sharing your experience with us! We're delighted to hear that you found your room immaculate and well-prepared to accommodate your daughter with a porta cot. Ensuring a comfortable stay for our guests, especially families, is always a top priority for us. We're thrilled that you had a good stay, and we hope to have the pleasure of welcoming you back for another wonderful experience soon! Warm regards, Jamaica Gamero Corio Assistant Manager

Great views

Customer review rating 3.0/5

Chelsea Families - Confirmed reviews ALL

Little to no room amenities. No toothpaste

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Other web-users rate our hotel

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  • 398 reviews 6.1/10 Cleanliness
  • 336 reviews 6.6/10 Breakfast
  • 238 reviews 5.7/10 Value

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