Mercure Queenstown Resort 4 stars

I booked your hotel for my parents. Under the circumstance of the Coronavirus, your team did their best to make sure they had the best possible experience which was amazing. As a frequent user of Accor I am used to the high level of service. But fo my parents who seldom travel, it has given them some terrific memories regarding how welcome they were made to feel. I also had to deal with your staff via telephone in making some special requests and changes. In particular, I thank Benny Madden whose service and conduct at all times was absolutely impeccable. He went above and beyond wherever possible, followed through, and even called me to advise of what he had organised. He is an absolute asset to your organisation and should be acknowledged for the terrific work he does. I am a Platinum ALL and Accor Plus member. Therefore I am loyal to Accor. But now you will forever have my loyalty when I stay in Queenstown or give advice to others on where to stay when they visit your amazing city. Regards, Faraz D. CEO Piranha Eyewear Pty Ltd

Beautiful hotel on the lake. My room was lovely also with a lovely view.

Although we only stayed one night, the experience was very enjoyable. Our hotel room was spacious, well appointed and scrupulously clean. The buffet breakfast offered a good choice of items and the dining area had an enviable view of the gorgeous Wakatipu Lake. Since the hotel is located on a hill, the view was unrestricted and extensive. The staff were helpful and pleasant, which made our short stay very enjoyable. I would stay here again.

Good stay, clean rooms, was just not very sound proof.

1 night stay with grandchildren fabulous

Highly recommend this hotel. Great service, great location, very clean and we had a great dinner there too.

Nicely located with a walkable distance to downtown Queenstown. Would recommend staying here!

Thomas in particular was extremely helpful, professional, and friendly. Great view from room. Great value.

Good hotel, great staff, amazing view from the room, hot spa was glorious, evening venison meal superb and all at a very reasonable rate. More than happy

Booked for our complimentary night Accor plus.. on arrival upgraded to king room lake view .. just fantastic. Straight to the restaurant for complimentary drinks and a delectable meal 10/10 for meal, drinks and service. Up to our room and wow what a beautiful view. Breakfast in the morning was great and off to the airport for trip home. Thank you Mercure and staff for a wonderful stay.

Lovely room, great views, friendly staff, and didn't charge us for a liquer drink as we hadn't used our complimentary vouchers. Nice touch

Would have been a 9 but work on boiler next to room not ideal Starting at 7.45 and continuing all day.

The front desk was friendly and attentive to our need. The room was simple with a spectacular view and it over looked the mountain. We arrived in our room and there was a kettle with sugar, coffee, tea however it would of been nice if there was water in the fridge for the kettle instead of going up and down the lift to the lobby to get water, there was no sink to wash the dirty dishes and no microwave to heat up food, I know they all about making money and getting profit but come on common sense. We also ran out of toilet papers in the middle of the night so we had to go down to the lobby to get toilet papers so they should think about stocking 2-3 toilet papers in the bathroom for future use. I loved the pool area however the water was freezing cold and they should make 2 different pool for adults and children because it sucked when your trying to have quality sisters time and you have children disrupting you in the pool and the spa pools. You should also consider the time the pool closes to 12am because when we get back to the hotel at night the pool is already closed or atleast open the sauna till late for adults

I have asked to do my room in my absence but they didn't vaccume the room and just change the bed sheet. It was a messy carpet and rubbish was lying on floor. When I complaint to reception when I was checking out then the customer service team said that I was expecting too much and in future I need to keep in mind that if I am staying any other hotel don't expect house keeping team to vaccume the room while they clean the room

Very good, suggestion the hotel bar should be open for a little longer.