Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,678 reviews

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Mercure Queenstown Resort - Image 1
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,678 reviews

TripAdvisor Rating  4.0/5  1,917 reviews

Great service by Team, elevating the stay

Customer review rating 5.0/5

Ameya Solo - Confirmed reviews ALL

James gave superb check-in experience with a lake-view room without me asking for it. He clearly explained the amenities of the hotel and tie-ups with the pubs and bars in the CBD. What elevated my stay was the service Marty from the restaurant provided in accomodating my dietary needs during the breakfast rush-hour. Lovely stay.

Well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly staff. Everyone had time to say hello. Bar staff quickly learned who we were. Partner’s birthday one day and chief produced cake and candles. Two staff sang her happy birthday. A lovely surprise for her. Spectacular view from our room.

Dear Ross, Thank you for sharing your delightful feedback about your stay at the Mercure Queenstown Resort! We are so pleased to hear you enjoyed our warm hospitality and stunning views. It’s lovely to know our team, especially Mary, made such a positive impression on you and that your partner’s birthday was celebrated in a special way. We’re thrilled the cake, candles, and heartfelt singing added a memorable touch to your stay. We appreciate your loyalty as a valued ALL Gold member and are glad to see you rated every aspect of your experience so highly. Your kind words about the friendly service from the bar staff and the cleanliness of the hotel are greatly appreciated. We look forward to welcoming you back for another wonderful stay in Queenstown! Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Great Location and Hotel

TripAdvisor rating 5.0/5

aegnos41 Solo travel - TripAdvisor review

this was a one night stay and I was very surprisd by the quality and the location of this mercure hotel I was upgraded to one of the lower terrce rooms which look directly out onto the harbour. The view from the window was SUPERB!! The outside Bar area had an equally great view. I had dinner in the restaurant and was equally impressed by the quality of food All this does come at a price and the hotel is not cheap but IMHO well worth the extra

Good Location. Great views

Customer review rating 3.0/5

Deanna Solo - Confirmed reviews ALL

Hotel is a bit rundown, needs updating. Best features are its position and that great view. Worst feature is the Buffet Breakfast. It is terrible. If you arrive at say 9.15am most of the food is gone, the fruit looks like it came out of a can. I had poached eggs every morning, at least I knew they were fresh. I had to ask all the time for Bread, butter etc: as they had run out.

Dear Deanna, Thank you for sharing your feedback about your stay at the Mercure Queenstown Resort. We’re pleased to hear you enjoyed our location and breathtaking views, and we appreciate your recognition of our team’s efforts during your stay. We’re genuinely sorry, however, that your breakfast experience did not meet expectations. It’s disappointing to learn about the issues with food quality and availability. Your comments have been shared with our Food & Beverage team to address these concerns and ensure a better experience for our guests in the future. Also, your comments regarding the hotel’s condition are noted, and we will take this into consideration as we work to improve our facilities. We value your loyalty as an ALL Silver member and hope we can welcome you back to provide a much improved experience next time. Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Amazing view!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Amazing view in the hotel that is worth the value of your money!

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Other web-users rate our hotel

  • 700 reviews 7.8/10 Location
  • 1,572 reviews 7.9/10 Room
  • 1,129 reviews 8.5/10 Service
  • 17 reviews 5.1/10 WiFi
  • 406 reviews 5.9/10 Cleanliness
  • 341 reviews 5.9/10 Breakfast
  • 261 reviews 6.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.