Mercure Queenstown Resort 4 stars

First of all your 2 duty manager was good Then its become harder First night we arrived by 11pm we read a note the tap water in Queenstown can’t be drink so you supply clean water just have to ask So as we was tired i call reception and ask for 2 bottles of water as i drink the one already supply Reception say yes and then never came Following day in the elevator 1 housekeeping was masticating a gum open mouth loudly Its not what i call 4 star staff behaviour its more like motel Then on the afternoon my wife call for a bottle of water and the answer was We don’t deliver water you can go in the bar We went to philipine this uear where the water is not safe to drink and they deliver water as soon as we ask and it wasn’t boiled water it was mineral water So no water again Then on monday we went for breakfast 😭 32$ for that the vienoiserie was undercook by far The sausage im not sure you can find cheaper was disgusting The coffee not even possible to drink it was so bitter had to go grab 1 in the bar The kitchen staff went out no smile no good morning nothing The waitress omg seemed to be desperate to be there same no smile no hello nothing For the price its such a shame And then for complete everywe had plain to go in the spa befor we leave after the breakfast such a surprise to see it was in maintenance without notice ….. I bought the accor plus card coz i thought accor is great When i see that i m not so sure anymore Very desapointed

The hotel is well situated, walking in to the lobby, you are greeted with the most beautiful view of Lake Wakatipu, The Remarkables and the surrounding mountain peaks. We booked a lake view room on the top floor and the view was absolutely stunning, so beautiful and relaxing to wake up to every morning. We stayed for 3 nights and had the breakfast buffet included which was very generous with a great variety. The view from the breakfast dining room was also very beautiful. There was only 1 minor shortcoming which was that our room was right next to the elevator and there seemed to be a problem with it as it was very loud however, the staff were already aware of the problem and they closed that elevator form 9pm to 9am which was great as we were out for most of the day anyway, only having to bear it for a coupley hours per day. Other than that, we really enjoyed our stay and we would definitely stay here again (with the elevator hopefully fixed).

Have stayed at Mercure Queenstown for 3 times now. Always a great experience. Thank you

Room was immaculate and set up to accommodate my daughter with a porta cot

Little to no room amenities. No toothpaste