Novotel Luxembourg Kirchberg

Dear Matthias, Thank you for taking the time to review your stay. Unfortunately, I am not able to respond in German, and I apologize for any inconvenience in responding to you in English. I am pleased to know that your stay met your expectations and that our location was ideal for your needs. I am sorry, however, that you felt the room temperature was not ideal; our team members are always on hand to assist with any adjustments that might have been needed or to inform our maintenance team, please do not hesitate to let them know if anything concerns you. Your feedback is important to us so please rest assured I have noted your suggestion regarding your room's decor. I hope we will be able to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Guest, First of all, thank you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I have taken note of your feedback and please allow me to express my apologies regarding your stay. Rest assured, your feeback have been shared with our Maintenance Team. If you have the chance to come back to Luxembourg, I invite you to contact me directly at the following email address so I can personally take care of your booking. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Dear Guest, I'm sorry I cannot communicate in your language, however, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. I’m pleased to know our location was perfect for your needs and appreciate your kind remarks about our friendly team, who work hard to ensure all our guests leave us feeling satisfied. I will certainly pass along your compliments to our reception team. I hope to have the pleasure of seeing you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Han, Although I cannot communicate in German, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience I would like to thank you for taking the time to share your feedback regarding your stay. We are glad that our location was perfect for your needs but regret to learn that not everything was completely to your satisfaction. Please accept my apologies. We will be addressing your comments with our team to ensure we maintain our usual high level of customer care. Moreover, we regret to read about the issue of parking on this occasion, this was due to high demand at the time. Your comfort is our top priority, so please do not hesitate to bring any concerns to our attention during your stay. Our team is always ready to help find a solution and make your stay here as enjoyable as possible. I hope we will have the opportunity to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Anna, Although I cannot communicate in German I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience, We are delighted we were able to meet your expectations and that you found our location to be central and convenient for transport. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58