Dear Ramona, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in German. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. We are delighted that you had a pleasant stay however, we regret to read that your room did not completely meet your expectations and have taken note of your comment. We look forward to welcoming you back, on a future trip. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Guest, , Regrettably, I am not able to write in your language. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Guest, Although I cannot communicate in your language, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. Your mention of the welcome you received is much appreciated as we try to make sure all our guests have the best experience they can with us. However, I am very sorry for the issues you had, your feedback will be reviewed with our Housekeeping Manager in order to ask the team to focus on that. Please accept our apologies and I would be interested in knowing if you found your personal item before leaving the hotel. I kindly ask you to contact me at the following email address : h1… We hope to have the occasion to welcome you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Patrik, Although I cannot communicate in German, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. We are delighted that you enjoyed your experience with us and that you appreciated our high standards and quality service. It is rewarding for our team to receive a message of satisfaction from a recent guest. Please accept our sincere apologies for the issue you mention and rest assured that we will be reviewing the procedures to ensure the privacy and respect of our guests with our team. I hope we will have the opportunity to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Guest, Regrettably, I am not able to write in your language, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review. We are pleased that you had a great experience and that your bedroom and our location near the city centre met your expectations. We hope to have the pleasure of seeing you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58