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Hotel Novotel Luxembourg Kirchberg 4 Sterne

Note Tripadvisor 4.0/5 1.188 Bewertungen
Novotel Luxembourg Kirchberg
Siehe Karte
+ 26 Services
Dieses Hotel buchen

Zimmer 1

Anzahl Personen
Alter der Kinder

Bestpreisgarantie

Wie es funktioniert?

ALL - Accor Live Limitless

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Hotel-Extras

  • Kostenloses WIFI, ergonomischer Arbeitsbereich, LCD-Fernseher

  • Essen in entspannter Atmosphäre, 2 Außenterrassen

  • Modernes Fitnessstudio, Kinderspielplatz

  • 10 vielseitig nutzbare Räume für erfolgreiche Veranstaltungen

  • 20 Gehminuten durch Parks ins Stadtzentrum

Dieses Hotel nimmt an Planet 21 teil und setzt sich für nachhaltige Gastfreundschaft ein.

Leistungen im Hotel und in der Umgebung

Check-in ab 14h00

Check-out bis 12h00

Kostenpflichtig

Leistungen und praktische Informationen
  • Online-Check-in
  • WLAN/Internetzugang
  • Parkplatz
  • Zugänglichkeit für Personen mit eingeschränkter Mobilität
  • Haustiere erlaubtKostenpflichtig
  • Serviceleistungen für Kinder
  • 100% Nichtraucherhotel
  • Klimaanlage
  • Sprachen, die im Hotel gesprochen werden
  • Rezeption ist 24 Std. am Tag offen
  • Später Check-out bis 17:00 UhrKostenpflichtig
  • Ladestation für Elektroauto
  • Wäscherei
  • Boutique Gourmande
Catering
  • Frühstück
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Zimmerservice
Freizeit und Aktivitäten
  • Fitness-Studio
  • Serviceleistungen für Kinder
  • 9-Loch-Golfplatz (In der Umgebung)
  • Fahrradvermietung (In der Umgebung)
Business Services
  • 10 Tagungsraum/Tagungsräume
  • Kongresshotel
  • Internet Ecke (Macintosh)
  • Business-Center mit Selbstbed.
  • Kopier- und Druckservice vorh.

Lage des Hotels

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Kontakt-E-Mail

Check-in ab 14h00

Check-out bis 12h00

  • BUSSES AT THE TRAIN STATION :   Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :   T1 PHILHARMONIE

  • Mit dem Flugzeug

    LUXEMBOURG FINDEL Bei 7 km/4,35 Meilen

  • Mit dem Auto

    EXIT 8 - KIRCHBERG Bei 3 km/1,86 Meilen

  • Mit dem Zug

    LUXEMBOURG-VILLE Bei 5 km/3,11 Meilen

GPS :49.620998, 6.146072

Unsere Unterkünfte

Genießen Sie unsere geräumige Executive-Suite: Kingsize-Bett (180 x 210 cm), Schlafcouch für bis zu 2 Personen, Nespresso-Kaffeemaschine, Bad mit Wanne und Dusche, Bademantel und Pantoffeln sowie kostenlose Minibar.

Superior Zimmer mit 1 Queen-Size Bett und Sofa

  • Max. Anzahl an Personen: 4
  • Fläche: Ab 30m²
  • WiFi - Internet im Zimmer
  • Satelliten-/Kabel-Farbfernseher
  • Direktwahltelefon

Superior-Zimmer mit 2 Queensize-Betten

  • Max. Anzahl an Personen: 4
  • Fläche: Ab 30m²
  • WiFi - Internet im Zimmer
  • Satelliten-/Kabel-Farbfernseher
  • Direktwahltelefon

Superior Zimmer mit 1 Queen-Size Bett

  • Max. Anzahl an Personen: 2
  • Fläche: Ab 27m²
  • WiFi - Internet im Zimmer
  • Satelliten-/Kabel-Farbfernseher
  • Direktwahltelefon

Executive Zimmer mit 1 Queensize-Bett und Sofa

  • Max. Anzahl an Personen: 4
  • Fläche: Ab 30m²
  • WiFi - Internet im Zimmer
  • Kaffee-/Teezubereiter
  • Satelliten-/Kabel-Farbfernseher
  • Nespresso-Maschine
  • Direktwahltelefon

Executive-Zimmer des luxemburgischen Künstlers Jacques Schneider #NKLJS

  • Max. Anzahl an Personen: 4
  • Fläche: Ab 30m²
  • WiFi - Internet im Zimmer
  • Kostenloses Mineralwasser auf dem Zimmer
  • Kaffee-/Teezubereiter
  • Satelliten-/Kabel-Farbfernseher
  • Nespresso-Maschine(...)

Executive-Familienzimmer im Comic-Design

  • Max. Anzahl an Personen: 4
  • Fläche: Ab 30m²
  • Kostenloses Mineralwasser auf dem Zimmer
  • Kaffee-/Teezubereiter
  • Nespresso-Maschine

Executive-Suite

  • Max. Anzahl an Personen: 3
  • Fläche: Ab 60m²
  • WiFi - Internet im Zimmer
  • Kaffee-/Teezubereiter
  • Satelliten-/Kabel-Farbfernseher
  • Nespresso-Maschine
  • Direktwahltelefon

Unsere Restaurants und Bars

N' BISTRO

Art der Gastronomie: Bistro

N'Bistro: Jeden Tag eine interessante Variation auf Ihrem Teller! Zu allen Jahreszeiten serviert unser freundlicher Service eine neue, hausgemachte Kollektion in gemütlicher Atmosphäre. Essen Sie im Sommer mittags oder abends auf unserer Sonnenterrasse.

Mittagessen

11:00 - 16:00

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Abendessen

16:00 - 23:00

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N'BISTRO

Photo non contractuelle / Strictly non binding

Das N'Bistro-Team begrüßt Sie in moderner, ruhiger Atmosphäre. Lust auf einen Snack? Verwöhnen Sie sich mit 100 % hausgemachten Snacks. Sportfan? Nehmen Sie vor unserem großen Bildschirm Platz. Im Sommer ist auf der Terrasse sicher noch ein Platz frei.

Mittagessen

  • Mo
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Abendessen

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Unsere Tagungen und Veranstaltungen

Unsere Tagungsräume

  • Anzahl Tagungsräume: 10

  • Maximale Größe: 276 m²

  • Maximale Kapazität: 300 Personen

  • Maximale Bankettkapazität: 210 Personen

Mehr erfahren

Unsere Gästebewertungen für
Novotel Luxembourg Kirchberg

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL 4.3/5

8.335 Bewertungen

tripadvisor

TripAdvisor-Gesamtwertung 4.0/5

1.188 Bewertungen

TripAdvisor-Zertifikat für Exzellenz
Zertifikat für Exzellenz 2019

Sehr zufrieden

Note Kundenmeinungen 4.3/5

Naile Ü. Familien - 05/01/2020 Bestätigte Mitteilungen ALL

Zimmer war sehr sauber, das Personal sehr freundlich und kundenorientiert. Ruhige und zentrale Lage.

Dear Nalle, First of all, I would like to thank you for answering the customer satisfaction survey, unfortunately, I do not speak German, so I am therefore answering to you in English. Please accept my apologies for any inconvenience. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet all your expectations. I am delighted to hear that you had a wonderful stay and that our central location was ideal for you. I have shared your comments with the team who will be thrilled to know of the impact they had on your experience. We look forward to welcoming you back, to Novotel Luxembourg Kirchberg. Wishing you a joyful New Year 2020. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Perfekte Kage, angenehme Atmosphäre

Note Kundenmeinungen 4.3/5

Felicitas G. Geschäftsreisende - 17/12/2019 Bestätigte Mitteilungen ALL

Geschäftsreise, freundlicher Empfang, angenehm, dass das Restaurant noch spät geöffnet hatte.

Dear Felicitas, Thank you for sharing such positive feedback to our satisfaction survey. Unfortunately, I do not speak German, so I am therefore answering you in English. Please accept my apologies for any inconvenience. It is very rewarding to know we met your expectations of quality service. I have shared your comments with the team; they will be thrilled to know of the impact they had on your experience. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back on a future trip and we wish you the best for the festive season. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Note Kundenmeinungen 4.3/5

A. J. Geschäftsreisende - 02/12/2019 Bestätigte Mitteilungen ALL

Sehr schönes Zimmer, sauber, sehr gutes Frühstück!

Dear J., Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in German. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the comfort of our hotel. It is also a pleasure to know that you appreciated our well-kept rooms and the breakfast buffet. Once again, manu thanks for sharing your feedback. We look forward to welcoming you back to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Aufenthalt okay

Note Kundenmeinungen 4.3/5

A. P. Freunde - 10/11/2019 Bestätigte Mitteilungen ALL

Zwei Nächte Aufenthalt zusammen mit zwei Freunden. Das Personal war sehr freundlichen, die Zimmer gut geschnitten und sauber, die Betten groß. Allerdings ist die Qualität der Bettwäsche unangenehm, die Kissen zu dick zum schlafen. Für das Parken werden zusätzliche Gebühren verlangt - schade!

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the rate that you allocate to our establishment and your comment. I was pleased to know that you appreciated the cleanliness of your bedroom and the friendliness of our team. Nevertheless, I was deeply sorry that your experience did not meet your expectation. Regarding the pillows, for your next stay do not hesitate to contact directly the reception; they will propose you with pleasure another type of pillows. I did share your feedback with all the team so they are aware of their contribution in ensuring you had an enjoyable moment and also of their areas of improvement. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Looking forward to welcoming you again for a much more enjoyable stay. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Ein sehr schöner Aufenthalt

Note Kundenmeinungen 4.3/5

Stefan Familien - 05/11/2019 Bestätigte Mitteilungen ALL

Es war ein sehr angenehmer Kurzurlaub in Luxembourg und es gab nur wenige Details die nicht optimal waren. Das Büffet morgens ware reichhalting und abwechslungsreich und auch das Zimmer sehr anspechend. Zudem war das Personal sehr freundlich und hilfsbereit.

Dear Stefan, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in German. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I'm glad that you enjoyed your experience at Novotel Luxembourg Kirchberg. Rest assured, I have shared your feedback with the entire team, so they are aware of their contribution making your stay pleasant. Our F&B team was delighted to know that you appreciated your breakfast experience. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to be able to welcome you back on a future occasion. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Sauber, hell, modern und lecker.

Note Kundenmeinungen 4.3/5

Anonym Geschäftsreisende - 05/11/2019 Bestätigte Mitteilungen ALL

Angenehm in einem geräumigen Zimmer mit leckerem Frühstück.

Dear Guest, Thank you for sharing such positive feedback to our satisfaction survey. Regrettably, I am not able to write in German. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I'm glad that you enjoyed your experience at Novotel Luxembourg Kirchberg. Rest assured, I have shared your feedback with the entire team, so they are aware of their contribution making your stay pleasant. Our F&B team was delighted to know that you appreciated your breakfast experience. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Nettes ruhiges Haus mit vielen Vorteilen

Note Kundenmeinungen 4.3/5

Tatjana Familien - 03/11/2019 Bestätigte Mitteilungen ALL

Uns würde ein Upgrade angeboten. Das fanden wir sehr nett. An der Rezeption wurden uns Tipps zum Sightseeing gegeben. Die Parkmöglichkeiten wurden uns erklärt. Das Hotel selbst liegt in einer eher ruhigen Gegend, ca. 15 -20 Minuten zu Fuß vom Altkern entfernt.

Dear Tatjana, First of all, I would like to thank you for taking the time to share your opinion with us, unfortunately, I do not speak German, so I am therefore answering to you in English. Please accept my apologies for any inconvenience. I'm glad that you had a pleasant experience at Novotel Luxembourg Kirchberg and that everything was to your satisfaction. Rest assured, I have shared your feedback with the entire team, so they are aware of their contribution making your stay memorable. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Tatjana, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Geschäftsreise

Note Kundenmeinungen 4.3/5

Anonym Geschäftsreisende - 21/10/2019 Bestätigte Mitteilungen ALL

Geschäftsreise

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion with us, unfortunately, I do not speak German, so I am therefore answering to you in English. Please accept my apologies for any inconvenience. I was pleased to know your positive rate and to share it with the entire team, so they are aware of their contribution making your stay memorable.It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Baustelle

Note Kundenmeinungen 4.3/5

Anonym Geschäftsreisende - 21/10/2019 Bestätigte Mitteilungen ALL

Im Zuge der Buchung muss darauf Aufmerksam gemacht werden, dass eine Baustelle direkt neben dem Hotel betrieben wird. Angesichts dieses Tatbestandes ist der hohe Zimmerpreis nicht zu rechtfertigen.

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the rate that you attribute to our hotel and your comment. Please allow me to express my apologies regarding the noise. Unfortunately it’s beyond our control. Rest assured that I did share your review with all the team. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you again in the future for a much enjoyable stay. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gut für einen Kurzurlaub!

Note Kundenmeinungen 4.3/5

Anonym Geschäftsreisende - 20/10/2019 Bestätigte Mitteilungen ALL

Als Besucher der Philharmonie Luxemburg zu Peer Gynt hat mein Aufenthalt genau gepasst

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion with us, unfortunately, I do not speak German, so I am therefore answering to you in English. Please accept my apologies for any inconvenience. I'm glad that you enjoyed your experience at Novotel Luxembourg Kirchberg. Rest assured, I have shared your feedback with the entire team, so they are aware of their contribution making your stay pleasant. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Sehr schön!

Note Kundenmeinungen 4.3/5

K. Familien - 20/10/2019 Bestätigte Mitteilungen ALL

Alles supersauber, sehr freundlicher Service, reichhaltiges Frühstück - zu unserer Freude auch mit Alternativen zu Milch (Soja-, Haferdrink, Mandelmilch). Vielen Dank - und weiter so!

Dear Guest, Although I cannot communicate in German I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. I'm glad that you enjoyed your experience at Novotel Luxembourg Kirchberg. Rest assured, I have shared your feedback with the entire team, so they are aware of their contribution making your stay pleasant. Our F&B team was delighted to know that you appreciated your breakfast experience. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

ordentliches Businesshotel, gutes Frühstück

Note Kundenmeinungen 4.3/5

Elisabeth Geschäftsreisende - 17/10/2019 Bestätigte Mitteilungen ALL

ich war für eine Tqgung in Luxemburg und 2 Nächte im Novotel

Dear Elisabeth, First of all, I would like to thank you for taking the time to share your opinion with us, unfortunately, I do not speak German, so I am therefore answering you in English. Please accept my apologies for any inconvenience. I was pleased to know your encouraging rate and to read that our high standards were ideal for your requirements and that you enjoyed our breakfast buffet. I will be sure to share your positive review with all our team and particularly with our Chef and our F&B Manager so they can congratulate their team. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services and to congratulate our team, so thank you again for sharing it. We look forward to welcoming you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Unter den erwartungen

Note Kundenmeinungen 4.3/5

Juergen Geschäftsreisende - 11/10/2019 Bestätigte Mitteilungen ALL

Restaurant dunkel, essen mittelmäßig. Zimmer sehr abgenutzt und schlecht ausgestattet (Teppich sehr fleckig, keine Tassen und glaeser sondern alles Pappbecher und Plastik-ruehrstaebe, Badezimmer nicht in adaequatem Zustand etc. Etc)

Dear Mr. Juergen, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write German therefore I am answering to you in English, I am sorry for the inconvenience. I was deeply sorry that your experience did not meet your expectation. Please allow me to express my apologies for your bedroom. I did share your feedback with all the team and particularly with our Maintenance Manager so he can take care of it. I would like to know more about your dining experience so if you have time and if you want, you can contact me at the following email address: h1… For your future stays, I invite you to contact me so I can personally take care of your future bookings. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Ein angenehmer Aufenthalt

Note Kundenmeinungen 4.3/5

M. S. Geschäftsreisende - 11/10/2019 Bestätigte Mitteilungen ALL

Mit dem Zimmer und dem Service (Parken, öffentliche Verkehrsmittel9 war ich sehr zufrieden.

Dear Mr S., First of all, I would like to thank you for taking the time to write this review. Regrettably, I am not able to write in German. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. Rest assured, I have shared your feedback with the entire team, so they are aware of their contribution making your stay memorable. We hope to have the pleasure of seeing you again, Mr S. in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Tolles familienfreundliches Hotel

Note Kundenmeinungen 4.3/5

Matthias F. Familien - 08/10/2019 Bestätigte Mitteilungen ALL

Freundlicher Empfang, saubere Zimmer, moderne Einrichtung, super Service, delikate Frühstück.

Dear Matthias, First of all, I would like to thank you for taking the time to share your opinion with us, unfortunately, I do not speak German, so I am therefore answering to you in English. Please accept my apologies for any inconvenience. I was pleased to read that our high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We look forward to welcoming you back, Matthias at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Super für Familie mit Kindern

Note Kundenmeinungen 4.3/5

Sandy Familien - 30/09/2019 Bestätigte Mitteilungen ALL

Freundlich, großes Zimmer, gute Lage, spielecke für Kindern..

Dear Sandy, First of all, I would like to thank you for taking the time to share your opinion with us. Unfortunately, I do not speak German. So I am therefore answering to you in English. Please accept my apologies for any inconvenience. I was pleased to read that you enjoyed your stay and that our location and high standards were ideal for your requirements. I am also pleased to hear your kind mention of our children's play area; we are thrilled that your family had such a wonderful stay. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you back, Sandy, at Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

alles ok und super Service

Note Kundenmeinungen 4.3/5

Marco K. Geschäftsreisende - 24/09/2019 Bestätigte Mitteilungen ALL

sehr unkompliziert und freundliche Atmosphäre

Dear Marco, Thank you for sharing such positive feedback to our satisfaction survey. Regrettably, I am not able to write in German. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I am pleased to see your overall positive rating and above all to share it with our team; your complete satisfaction is always our team’s top priority. It is wonderful to know that you appreciated the friendliness of our team and our efficient service. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We hope to have the pleasure of seeing you again, Marco, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Wohlfühlhotel

Note Kundenmeinungen 4.3/5

Heinrich Geschäftsreisende - 17/09/2019 Bestätigte Mitteilungen ALL

Absolut hilflbereites und freundliches Personal. Frühstück gut. Zimmergröße sehr gut. Zimmer sauber. Komme immer gerne wieder.

Dear Heinrich, Thank you for sharing such positive feedback to our satisfaction survey. Unfortunately, I do not speak German. So I am therefore answering to you in English and apologise in advance for any inconvenience. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the comfort of our hotel and your bedroom as well as our high standards. It is also a pleasure to know that you appreciated the friendliness of our team and our breakfast buffet. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you back, Heinrich, on a future stay at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Hab schon schlechter geschlafen

Note Kundenmeinungen 4.3/5

Anonym Geschäftsreisende - 17/09/2019 Bestätigte Mitteilungen ALL

Zimmer war gut. Personal freundlich

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did perceive your comment and the rate that you attribute to our hotel. I was pleased to read that you appreciated your bedroom and the friendliness of our team. I was also disappointed that we didn't meet all your expectations. Rest assured that I have shared your review with our team. If you have the time, I would certainly like to learn more about your experience as your feedback is very important to us and shows where we must improve. So please do not hesitate to contact me at the following email address : h1… For our establishment, it is very important to receive feedback in order to improve the quality and to congratulate our team. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Preis-/Leistung steht in einem schlechten Verhältnis

Note Kundenmeinungen 4.3/5

S. Geschäftsreisende - 16/09/2019 Bestätigte Mitteilungen ALL

Leider war es sehr kalt in meinem Zimmer und es wurde auch nach Meldung von mir an der Rezeption nichts unternommen, dass die Raumtemparatur wärmer wurde. So war ich die zwei Nächte am frieren und das für einen so hohen Uebernachtungspreis.

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. Please allow me to express my sincerest apologies for your experience, which does not reflect our standard of quality. We came back to you by email in regards to your feedback. Then we would like once again to thank you as it give us the opportunity to improve our quality of service. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
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