โนโวเทล ลอนดอน วอเตอร์ลู โรงแรม 4 ดาว

The room was not available when I arrived after 2 p.m. The 2nd evening the bed was not made. I never had an answer to the complaint filed when I left. In terms of service, this hotel cannot be considered a 4 stars. Hotel to avoid!

Good and convenient place to stay to see London. It's close to all attractions and also close to transport by bus and train.. The room we occupied on the 5th floor was quiet and good. The staff were very obliging and helpful. We only had breakfast in the restaurant below both the quality and quantity of the breakfast was good.

This was perfectly located for major sights. Check in was a problem as one of our rooms wasnt ready at 2pm due to problem which wasnt explained. Went for dinner in the restaurant and were advised it was a minimum 45 minutes for food from the a la carte menu so we went elsewhere. The lift makes a noisy screech which we could hear in our room but it didnt prevent sleep. Having said that we would stay in novotel again. It is a good quality hotel.

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service.

We enjoyed our three night stay in one of Waterloo's top floor suites, which offered generous living and sleeping areas and some nice views. The hotel is very close to the River Thames and convenient to some attractions and public transport connections. Signage to get to the suites was unclear.

Very helpful staff and nice bed. Emanuel is very helpful on the check-out. Good location - walking distance to Parliament, Big Ben, and London Eye. Basic amenities - just shower gel, shampoo and conditioner. Good breakfast. Food served at the restaurant just average.

Perfect hotel ! We went there for the fifth time. Nice rooms, Quiet. Friendly staff. Very recommended. Food was very good and a great choise on the menu. One litle minor point : breakfast is sometimes busy. Restaurant en separte dinning room needs a little fresh up.

Recently booked a twin room to stay over in London with my father. Upon arrival we were upgraded to a executive room, which was lovely but only a double bed. I contacted reception and they arranged for a another room, this time it was a double and a sofa bed. As we were going out for dinner, we asked for the sofa bed to be made up for our return, but it was not, so requested when we needed it. A little disappointed that we did t end up with two proper beds.

very good location for sight seeing, only 10 min walk from Westminster. Service (Restaurant, reception, bar) very nice and supporting. House keeping was not satisfying. the toilet was not clean at arrival, our used crockery was not removed during the day.

Woderful hotel, wonderful stuff and above all- Diana at the breakfast room who gave me a special service to my request every morning always with a big smile. The excutive room which we took for 3 adults was specious , clean and modern. The only difficulty was that the nearest tube station-lambeth north, is far from the hotel but there are several buses nesr by. Overall- a very good experience.

Nice hotel with service minded staff . Breakfast buffet was well assorted but the scrambled eggs were not at 4 stars level:-) In the lobby there was used some kind of perfume, which was a little too much. Location was good, even though it was near everything in London, it was a very calm area in the evening. All in all it was a short 2 nights stay but it was a very good experience.

I recently stayed at the Novotel Waterloo for 1 night with my wife and daughter to meet up with family that had travelled from overseas. This hotel is in a fantastic location very close to the River Thames and Houses of Parliament making it very easy to simply walk from there to the major London attractions. The decor is fresh and modern but still giving the hotel a very welcoming feel. Now to the not so good bit...the room we stayed in on the first floor was of an open bathroom design, meaning that the sink and mirrors were in the actual bedroom with no dividing walls. The shower and toilet had their own glass doors but again these just led straight into the bedroom space. I can see how this would work for a single traveller, but to put a family of 3 in there is not good. I did voice my concerns when we checked out and was told that many had same the same thing and these rooms are only on the first floor. Overall, I would recommend this hotel but only the rooms on the second floor and up. If there is more than 1 person travelling I would definitely recommend requesting a room on a higher floor unless you want the rest of your party watching you brush your teeth.

Very warm welcome on our arrival at this hotel. Then it all went wrong, due to late arrival we went straight to dinner but had a 50 minute wait for our food which was not very good. Was given the chance to upgrade tour room with I declined - second big mistake. too many issues to list but I did provide these to reception, who responded by giving me bonus points for my loyalty card. Sorry but cannot recommend this hotel to anyone.

The staff were very friendly and helpful. Very happy with the cleanliness of the room and hotel in general. The buffet breakfast was excellent. The team working at breakfast were very polite and ran a smooth service. We would go back to this hotel.

Excellent location. Staff had clearly heard and seen argument regarding who should deliver food to tables adjacent to the bar. The room was not made up correctly on any of the 3 days. Used cups were left in the room, teabags & milk were not replenished. The shower had mold in a corner, the showerhead was dusty and the toilet roll holder was loose from the wall - this was pointed out but nothing was done. Reception and breakfast staff were good.