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We had the most perfect weekend - absolutely all of the staff were so professional and friendly. The standard of cleanliness and comfort in the hotel was exceptional and our room had everything that we needed with no noise or disturbance - we will be back.

Room air conditioning was not functioning and reception did nothing to help. Horrible service, reception was rude with her comment on the complain. Requested for a fan which was not delivered, dont even think the reception did her job of passing the message. Disappointed Novotel, this is not the expectation of a 4 star hotel

I don't know why, but I seem to veer toward Southwark when it comes to finding hotel accommodations in London. The last hotel we stayed at was the stylish CitizenM nearby. The general area doesn't feel as congested as anything north of the Thames, the hub tube stations like Southwark and Waterloo are conveniently close, and there are a lot of cool sights a stroll away like Borough Market and the Tate Modern. Novotel has a dozen hotels around town, but the one on Blackfriars Road seemed like the best location. For the three days Jamie W. and I were staying in London, that was indeed the case because walking distances to our various destinations were manageable even in the blistering heat. We reserved a Superior Queen room for $275. Accommodations were quite comfortable and service was quite attentive throughout, including scheduling a cab to Heathrow at an ungodly hour for us. The rate didn't include the breakfast buffet since I knew we didn't want to graze and knew we could find something at Borough Market. This one certainly belongs on our short list.

Overall the stay was ok. The facility’s were good room was good. The staff however we’re rude and made us feel uncomfortable. Whenever we asked for something it seemed to inconvenience them. Asked for some fresh towels and they were rude about that. Also ordered a wine to the room which took 45 mins and the staff were awkward about bringing it up and were so rude to us. One of my friends was almost refused entering the hotel after simply leaving to go for a meal and was asked for id upon return even though they had seen us leave and return and knew we were guests. She almost had to Kip on the streets ! Also jacuzzi was ever so cold could of done with being a few degrees warmer my friend came out shivering she had to sit in the sauna for a good half hour to get back to normal temperature! Was very worrying as her hands were purple! The lockers in the changing rooms DO NOT WORK. I was worried constantly about my belongings and could not enjoy my swim. Stains on bed - see photo attached. Not happy with the treatment of me and my loyal pals x

Our stay at Novotel London Blackfriars was perfect. Everything was good. We got upgraded to the Executive level. We love the room, the mattress was very comfortable, the air conditioning was perfect for the hot weather in London in August. All the staff are friendly and reacted quickly for any requests. Thank you very much for the outstanding service. Hope to see you next time.