Novotel London Waterloo

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 860

Gwarancja
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113 Lambeth road, SE1 7LS LONDYN, Wielka Brytania

Opis

O hotelu

  • 187 nowoczesne pokoje, w tym także pokoje łączone

  • Hotel w centralnej części Londynu, z łatwym dojazdem do licznych atrakcji turystycznych

  • Saunarium na relaks po dniu zwiedzania.

  • Zapraszamy do baru i restauracji na specjały kuchni międzynarodowej

Nasze pokoje

Lokalizacja hotelu

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDYN
Wielka Brytania

Pozycja GPS:51.494861, -0.118287

Telefon
Faks +44 20 7793 0202

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 860

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 986

No sooner arrived no sooner wanted to leave!!! Unfriendly for family except if you want your family Holiday turn crisis

Ocena na stronie TripAdvisor 1.0/5

Amély T Opinia zatwierdzona w TripAdvisor

No sooner arrived no sooner wanted to leave!!! If you are a family of 5 do not book this hotel which is not kids friendly at all!!! And proposed separated 2 bedrooms, with Little 3 children who can not sleep alone when the 2 rooms are not twins but separated by others clients’ bedrooms!!! I never see that!!! We used to travel with our 3 kids and we never, never knew this situation !!! Even the e-mail i sent to the hotel before our Check in! Even when you arrives very early in the morning and Asked especially for communicated rooms ( before the Check out of rooms … so easy for the staff to organise the availability …) and asked again and again all day!!!! The perfect 10 years birthday of my first kid we hope, is turning to a nightmare with family crisis!!! My husband is sleeping alone and me I sleep in the middle of my three kids with no place at all, no confort!!! « It is like this! »That’s the answer!! And no availabily all around hotels!!! In adition, rooms are not so clean, no attention at all !!!

Lovely hotel, friendly staff, great room... Appalling breakfast

Ocena na stronie TripAdvisor 3.0/5

Jason L Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel was great, but the breakfast was horrendous. I arrived before 7am, so less than 30 mins before breakfast started. I decided to treat myself to a non-health breakfast, but the bacon, sausages and beans were all stone cold. They were under heat lamps, but didn't make a difference. Also they had the cheapest, reconstituted orange juice.. Not at all the breakfast to start you day with

Dear Jason, Thank you for your feedback. We are delighted to hear that you found our hotel, staff, and room to your liking. We sincerely apologize for the disappointment you experienced with the breakfast service. Your comments are valuable to us, and we will address this matter with our team to ensure a better experience for our guests in the future. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved stay. Warm regards, Novotel London Waterloo

Great location

Ocena na stronie TripAdvisor 4.0/5

LeandroKoiti Rodziny - Opinia zatwierdzona w TripAdvisor

The location is perfect, close to bus stops and to the most famous spots in the city, I didn't give a 5 for two reasons: (1) They didn't change the bed sheets in any of my 14 days stay, the room was always tidied up, bathroom towels replaced but the bed sheets were always the same (2) The breakfast was exactly the same on these 14 days, it was a good breakfast but I was surprised to see the exact same things every day besides that, the staff was very friendly and there was always seats available during breakfast, the hotel is very clean, I'd recommend this place for its location

Dear LeandroKoiti, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our great location and the friendliness of our staff. We sincerely apologize for the inconvenience regarding the bed sheets - our cleaners always change the sheets every 3 days however the bed needs to be clear of any belongings. We would like to also apologise for the lack of variety in the breakfast. Please be assured that we take your comments seriously and will address these issues with our housekeeping and kitchen teams. We are glad to know that you found our hotel clean and would recommend it based on the location. We hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Novotel London Waterloo

Dobrze zlokalizowany

Ocena klientów 4.0/5

Michał Rodziny - Opinie potwierdzone ALL

Hotel w porządku choć jak popsuła się winda w piątek to do naszego wyjazdu nie została naprawiona - stałe kolejki do windy :( Jak na tą klasę hotelu śniadania były bardzo monotonne i z małym wyborem.

Dear Michał, Thank you for your feedback. We apologize for the inconvenience caused by the lift issue and that resulted in queues. Rest assured, we will address this internally. We appreciate your comments on breakfast variety and will work to enhance the options offered. We hope to welcome you back for a better experience. Warm regards, Novotel London Waterloo

Horrendous check in. No welcome

Ocena na stronie TripAdvisor 2.0/5

Ruth W Opinia zatwierdzona w TripAdvisor

The previous time I stayed at this hotel I was extremely impressed so decided to return. This was a real mistake. The check-in was horrendous and as soon as I gave my name she asked for ID. We are British citizens and not used to being asked this, never mind the minute we walked through the door. I am an Accor silver member this is not the 'welcome ' I expect and certainly not usual. I showed her my Accor app on my phone with all my details but seemingly this didn't confirm who I am. She repeatedly barked that she needed ID. Why would I have all my details on my phone if I was not me? She did eventually accep my payment card as ID without thinking it could have been stolen with my phone!!! Illogical in the extreme! My husband asked if she was saying that we couldn't stay and she then accepted the payment card as ID What a distressing palaver which I didn't need as I was going to the hospital the next day for a new cancer therapy. I had wanted a relaxing evening but ended up truly distressed by the behaviour of this receptionist This was truly disappointing since our last visit was perfect The next night we stayed at another Accor hotel where the whol experience was special from the welcome onwards How can there be such a difference??

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 253 Liczba opinii 9.3/10 Lokalizacja
  • 1 352 Liczba opinii 7/10 Pokój
  • 1 327 Liczba opinii 8.2/10 Obsługa
  • 17 Liczba opinii 5.2/10 Internet
  • 803 Liczba opinii 7.2/10 Śniadanie
  • 625 Liczba opinii 6.8/10 Czystość
  • 410 Liczba opinii 5.3/10 Jedzenie
  • 253 Liczba opinii 4.9/10 Dobra oferta cenowa

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Inne nasze placówki w pobliżu

Londyn - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.