ノボテルロンドンウォータールー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,860 件のレビュー

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113 Lambeth road, SE1 7LS ロンドン, イギリス

説明

ホテルのその他の情報

  • 187室のモダンな客室、コネクティングルームご利用可能

  • 観光名所へのアクセスが便利なロンドン中心部の立地

  • 観光で 1 日を過ごした後にリラックスできるサウナリウム

  • 各国料理を提供するホテルのバー & レストラン

当ホテルの客室

ホテル所在地

ノボテルロンドンウォータールー

113 Lambeth road
SE1 7LS ロンドン
イギリス

GPS:51.494861, -0.118287

電話番号
ファックス +44 20 7793 0202

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

GOURMET BAR

ノボテルでは、味覚も楽しんでいただけます。カジュアルな雰囲気の中で、シンプルながら本格的なさまざまな郷土料理や多国籍料理をお楽しみください。何か召し上がりたい、または飲み物だけお望みの場合でも、当ホテルのレストランでは、ノボテルにしかない何かを見つけていただけることでしょう。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,860 件のレビュー

トリップアドバイザーの評価  4.0/5  3,986 件のレビュー

No sooner arrived no sooner wanted to leave!!! Unfriendly for family except if you want your family Holiday turn crisis

トリップアドバイザーの評価 1.0/5

Amély T トリップアドバイザー認証口コミ

No sooner arrived no sooner wanted to leave!!! If you are a family of 5 do not book this hotel which is not kids friendly at all!!! And proposed separated 2 bedrooms, with Little 3 children who can not sleep alone when the 2 rooms are not twins but separated by others clients’ bedrooms!!! I never see that!!! We used to travel with our 3 kids and we never, never knew this situation !!! Even the e-mail i sent to the hotel before our Check in! Even when you arrives very early in the morning and Asked especially for communicated rooms ( before the Check out of rooms … so easy for the staff to organise the availability …) and asked again and again all day!!!! The perfect 10 years birthday of my first kid we hope, is turning to a nightmare with family crisis!!! My husband is sleeping alone and me I sleep in the middle of my three kids with no place at all, no confort!!! « It is like this! »That’s the answer!! And no availabily all around hotels!!! In adition, rooms are not so clean, no attention at all !!!

Lovely hotel, friendly staff, great room... Appalling breakfast

トリップアドバイザーの評価 3.0/5

Jason L ビジネス - トリップアドバイザー認証口コミ

The hotel was great, but the breakfast was horrendous. I arrived before 7am, so less than 30 mins before breakfast started. I decided to treat myself to a non-health breakfast, but the bacon, sausages and beans were all stone cold. They were under heat lamps, but didn't make a difference. Also they had the cheapest, reconstituted orange juice.. Not at all the breakfast to start you day with

Dear Jason, Thank you for your feedback. We are delighted to hear that you found our hotel, staff, and room to your liking. We sincerely apologize for the disappointment you experienced with the breakfast service. Your comments are valuable to us, and we will address this matter with our team to ensure a better experience for our guests in the future. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved stay. Warm regards, Novotel London Waterloo

Great location

トリップアドバイザーの評価 4.0/5

LeandroKoiti ファミリー - トリップアドバイザー認証口コミ

The location is perfect, close to bus stops and to the most famous spots in the city, I didn't give a 5 for two reasons: (1) They didn't change the bed sheets in any of my 14 days stay, the room was always tidied up, bathroom towels replaced but the bed sheets were always the same (2) The breakfast was exactly the same on these 14 days, it was a good breakfast but I was surprised to see the exact same things every day besides that, the staff was very friendly and there was always seats available during breakfast, the hotel is very clean, I'd recommend this place for its location

Dear LeandroKoiti, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our great location and the friendliness of our staff. We sincerely apologize for the inconvenience regarding the bed sheets - our cleaners always change the sheets every 3 days however the bed needs to be clear of any belongings. We would like to also apologise for the lack of variety in the breakfast. Please be assured that we take your comments seriously and will address these issues with our housekeeping and kitchen teams. We are glad to know that you found our hotel clean and would recommend it based on the location. We hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Novotel London Waterloo

Horrendous check in. No welcome

トリップアドバイザーの評価 2.0/5

Ruth W トリップアドバイザー認証口コミ

The previous time I stayed at this hotel I was extremely impressed so decided to return. This was a real mistake. The check-in was horrendous and as soon as I gave my name she asked for ID. We are British citizens and not used to being asked this, never mind the minute we walked through the door. I am an Accor silver member this is not the 'welcome ' I expect and certainly not usual. I showed her my Accor app on my phone with all my details but seemingly this didn't confirm who I am. She repeatedly barked that she needed ID. Why would I have all my details on my phone if I was not me? She did eventually accep my payment card as ID without thinking it could have been stolen with my phone!!! Illogical in the extreme! My husband asked if she was saying that we couldn't stay and she then accepted the payment card as ID What a distressing palaver which I didn't need as I was going to the hospital the next day for a new cancer therapy. I had wanted a relaxing evening but ended up truly distressed by the behaviour of this receptionist This was truly disappointing since our last visit was perfect The next night we stayed at another Accor hotel where the whol experience was special from the welcome onwards How can there be such a difference??

Very good hotel worth the stay

トリップアドバイザーの評価 4.0/5

Matteo P ファミリー - トリップアドバイザー認証口コミ

very nice hotel, rooms were nice, service was good, friendly helpful, the food in the hotel was a bit high with the price but the food was good so i’m not complaining. We found this amazing place to eat nearby too. The lambeth pier, very good. The bathrooms in the hotel were clean and the bed was pretty comfortable

Dear Matteo, Thank you for sharing your experience with us. Best Regards, Novotel London Waterloo Team

との提携 TripAdvisor

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  • 803 件のレビュー 7.2/10 朝食
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  • 253 件のレビュー 4.9/10 お値打ち度

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周辺の他の施設

ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。