ノボテルロンドンウォータールー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,832 件のレビュー

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説明

ホテルのその他の情報

  • 187室のモダンな客室、コネクティングルームご利用可能

  • 観光名所へのアクセスが便利なロンドン中心部の立地

  • 観光で 1 日を過ごした後にリラックスできるサウナリウム

  • 各国料理を提供するホテルのバー & レストラン

当ホテルの客室

ホテル所在地

ノボテルロンドンウォータールー

113 Lambeth road
SE1 7LS ロンドン
イギリス

GPS:51.494861, -0.118287

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

ノボテルでは、味覚も楽しんでいただけます。カジュアルな雰囲気の中で、シンプルながら本格的なさまざまな郷土料理や多国籍料理をお楽しみください。何か召し上がりたい、または飲み物だけお望みの場合でも、当ホテルのレストランでは、ノボテルにしかない何かを見つけていただけることでしょう。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,832 件のレビュー

トリップアドバイザーの評価  4.0/5  4,000 件のレビュー

Good but breakfast less so

トリップアドバイザーの評価 4.0/5

PD_469 ファミリー - トリップアドバイザー認証口コミ

On the south side of Lambeth Bridge, the hotel is in a decent location close to the Queens walk footpath and a 10 minutes walk across the bridge to the Houses of Parliament. The hotel is clean and has a good sense of calm. We had a suite on the 5th floor and the set up is great for adults with children. The only disappointment is the quality of the breakfast - felt cheap and the fried eggs in particular were like hockey pucks - solid and dry. Had only coffee and juice on the second morning and walked into the centre for breakfast where we were able to eat much better. So maybe bear all of this mind if choosing an inclusive rate. Overall though we had a good and relaxing stay.

Poor service

トリップアドバイザーの評価 2.0/5

emma s トリップアドバイザー認証口コミ

No room service available at 12.30am. No bar or food service when requested at this time. No reception for calls at this time. Called several times and went to reception desk. Person did not want to communicate, selectively ignoredby Lewis.

Always a good stay

トリップアドバイザーの評価 4.0/5

Ross R Couples - トリップアドバイザー認証口コミ

We have stayed here many times and it maintains a good standard which is nice to be able to rely on. Staff are always nice, friendly and polite and the bar area is really good. The rooms we have had have always been good so no complaints. We did not have breakfast this time but they are usually plentiful and a good variety. Occasionally they run out of silly things like glasses or cups for tea or coffee but it's never a great deal. We would recommend and use again as it is in a great location for exploring London.

Dear Ross, Thank you for your continued loyalty and for taking the time to share your feedback. We’re so pleased to hear that you always have a good stay with us and that you find our staff friendly and our bar area enjoyable. It's wonderful that you've been able to rely on us for a consistent experience. We also appreciate your comments on the breakfast and will certainly keep an eye on the availability of items like glasses and cups to ensure we don’t fall short in the future. We look forward to welcoming you back again soon and are happy that our location continues to be perfect for exploring London! Best regards, Novotel London Waterloo

Nice Novotel in good location

トリップアドバイザーの評価 5.0/5

MichelleN0023 Couples - トリップアドバイザー認証口コミ

Second time to London and first time to this Novotel. We arrived late on New Year’s Day and were pleasantly surprised to be upgraded to an Executive room because of my gold Accor loyalty status. We had a couple of drinks in the hotel bar which was a nice area. The room was pretty standard for a Novotel but perfectly functional. Bed wasn’t the most comfortable but pillows were okay. I can appreciate an open concept bathroom, but I do like a separate toilet closet from the shower area. I really do like the Karma bath amenities and since we were in an executive room, we had conditioner and lotion. Note: standard rooms do not have either as I inquired prior to our arrival. The workout room is small but also functional and more importantly- cool since it’s in the basement by the car park! Though someone turned the heat on before our last workout on departure but luckily I was able to adjust the thermostat. Speaking of thermostat adjustment, you have absolute control in your room and the windows open which for me is a major plus as I’m always warm even in the winter. The location is suitable for walking to most public transportation and nearby sites. The hotel itself is clean and staff is efficient. We did have to request cleaning on our first day but I think that is because the hotel was full for New Years. We didn’t have breakfast but it was quite busy every day. Another great feature is the reusable water bottle and water fountains on every floor. Wish every Novotel (or every hotel for that matter) offered this. I would recommend this hotel and wouldn’t hesitate to book again upon my return to London.

Dear MichelleN0023, Thank you so much for taking the time to share such a detailed and thoughtful review of your recent stay with us at Novotel London Waterloo. We are delighted that you chose our hotel for your second visit to London and are pleased to hear that you enjoyed your stay. It’s great to know that you appreciated the upgrade to an Executive room, and we’re glad the space and amenities met your expectations. We truly value your loyalty as a Gold member, and we always strive to ensure our guests have a comfortable and memorable experience. Thank you for your feedback regarding the bed, pillows, and bathroom layout. We understand the importance of comfort and privacy, and your suggestions are appreciated. We’ll certainly take these into consideration to further enhance the guest experience. We’re also happy to hear that you enjoyed the hotel bar and the fitness room, despite its compact size. We’re constantly working to ensure all our amenities are as functional and comfortable as possible for our guests. Your positive comments about our location, cleanliness, and the water refill stations are truly appreciated. We’re glad these elements contributed to making your stay more enjoyable. We hope to continue providing you with sustainable solutions like our reusable water bottles on every floor. It would be a pleasure to welcome you back to Novotel London Waterloo in the future. Thank you once again for choosing to stay with us, and we look forward to hosting you again soon! Best regards, Novotel London Waterloo

Very good hotel - but poor breakfast

トリップアドバイザーの評価 4.0/5

JamesCAPalmer ビジネス - トリップアドバイザー認証口コミ

Stayed for 3 nights with work. Quick and easy check in and appreciated the upgrade with my Accor ALL gold status. Nice comfortable room with everything I could need. Housekeeping was generally excellent - except they sometimes forgot to put caffeinated nespresso capsules in the room (but readily fixed!). The gym was also a useful feature. The only let down was breakfast. You could tell that corners had been cut... The juice is awful - it’s one of machines that tries to dilute juice concentrate on the spot (and fails miserably). Coffee was unpleasant tasting (despite being bean-to-cup). And the continental selection, was low quality - cheap cheese and soggy mini croissants. Despite being a cheaper hotel with a more limited breakfast selection, the ibis Waterloo down the road does a much better job. Nonetheless, I would happily recommend and come back to the Novotel Waterloo :)

Dear James, Thank you so much for taking the time to share your feedback. We're delighted to hear that you had a comfortable stay and appreciated the quick check-in, your room upgrade with your Accor ALL Gold status, and the excellent housekeeping. It’s also great to know that you made good use of our gym facilities. We truly value your comments about breakfast, and we apologize for the issues you experienced with the juice, coffee, and the quality of the continental selection. We take your feedback seriously and will certainly work with our team to improve the breakfast offering to ensure a better experience for our guests in the future. Thank you once again for choosing Novotel London Waterloo, and we’re so happy to hear that you would still recommend us. We look forward to welcoming you back soon! Best regards, Novotel London Waterloo

との提携 TripAdvisor

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