ノボテルロンドンウォータールー 4 つ星

Loads of positives about this place and a few gripes. Location is easy to find on foot. Just cross Lambeth Bridge and you're in Westminster so super good as tourist base too. Reception staff were brilliant on arrival, helpful and kind. First impression of the room was good. Enjoyed the nespresso machine and the waterfall shower. The big downer for me was the toilet being separate from the bathroom, I literally thought the door was for a cupboard when I entered the room. I really hated it, especially sharing the room! I don't if this is all the rooms or just some, so I'd stay again if I could get a 'normal' bathroom. Got breakfast to the room, it turned up on time but literally everything was covered in climg film and the coffee was awful and cold , and I needed a good coffee. Luckily there are loads of great independent coffee shops nearby.

This hotel should really be called the Novotel Lambeth. It is a great location for Westminster but it is a good 18 mins walk from Waterloo and I wouldn't fancy it if I had much luggage, For the price, you are better staying off at the Premier Inn if you need to be close to the station.

Stayed at the Novotel, London Waterloo, Saturday 14th January. No complaints about the hotel. Great location. Reception staff very helpful and accommodating. My son left his Abercrombie jacket in the wardrobe of our room. Called the hotel to ask if the cleaners had handed it in to lost property, but still waiting to hear back.

Sadly the overall experience of this hotel was poor. Check in was pleasant and staff were overall friendly, but the room, for what seemed to be a recent renovation, was very tired. The cupboard doors had broken hinges, the shower drain was clogged and loose and there were marks on the curtains and walls. Housekeeping was also well off - sheets and towels were not changed and the bed was not so much made as duvet thrown vaguely back into place. A really weird thing was the atmosphere in the lobby/restaurant. Although the staff were pleasant and helpful, they were not particularly professional to each other and had some fairly personal conversations in public places. Also, the music choice playing in the public area was massively inappropriate. I’m not a prude - far from it - but when you have repeated songs with swear words and racial/sexual slurs being played in an area where children were sitting/playing is really odd. Overall, I wouldn’t be returning. Some much better options for a similar price (Park Plaza/H10/Staybridge)

On initial appearances the first room I was given was spacious and well appointed for a budget hotel. On further inspection, the bed sheets were torn and wrinkled (presumably unchanged from the previous occupant) the room was covered in a white powder (probably talcum rather than anything more interesting) and the bathroom was dirty, the fixtures were tired and the carpet dirty. I requested a change of room which was approved when I showed them photos of the original room. The new room was in a better condition but still needing a good dusting and the carpet and walls were in need of renovation. I had stayed at three hotels in Germany the week before for half the price of this hotel, they were all immaculately clean and looked after, why do British hotels repeatedly present so poorly? Breakfast was ok, but had been on the hotplate for some time.