ノボテルロンドンウォータールー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,006 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 187室のモダンな客室、コネクティングルームご利用可能

  • 観光名所へのアクセスが便利なロンドン中心部の立地

  • 観光で 1 日を過ごした後にリラックスできるサウナリウム

  • Clifton EnvironmentalによるALLSAFE認証取得済みホテル

  • 各国料理を提供するホテルのバー & レストラン

当ホテルの客室

ホテル所在地

ノボテルロンドンウォータールー

113 Lambeth road
SE1 7LS ロンドン
イギリス

GPS:51.494861, -0.118287

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,006 件のレビュー

トリップアドバイザーの評価  4.0/5  3,952 件のレビュー

Excellent customer service-reception and hospitality

トリップアドバイザーの評価 5.0/5

Fiona C トリップアドバイザー認証口コミ

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Appalling service from front desk! Made to feel like a criminal!

トリップアドバイザーの評価 1.0/5

QuinnsFishCafe ファミリー - トリップアドバイザー認証口コミ

Booked for my 40th birthday weekend away. Arrived early on Friday and as room wasn’t ready, we couldn’t check in. No issue, we left our bags off and headed out for a few hours. Came back around 5pm to check in. Went to pay the room with cash to be told the hotel is cashless. Informed that it states this clearly on the website (in a drop down box), no mention of this on the booking confirmation or anywhere you would expect to see it! Informed the staff at the desk that I had no card to pay as I had intended to pay cash. As it was by now after 5pm I wasn’t able to go to the bank and lodge cash. I agreed to allow the hotel to hold the 1st nights payment on my card until the next day when I could lodge cash. Next day lodged cash and went down to pay to be told that the payment on my Amex card would only be released upon checkout (not what was agreed). Asked several times to speak to the manager only to be told that the person I was speaking to was in charge of the front desk and she would deal with the issue. Paid 2 nights while they tried to sort the hold on my other card. Sunday evening we arrived back to the hotel to change to go out for my birthday dinner. Our room hadn’t be serviced. My wife rang down to see why and was told that we hadn’t paid for the 3rd night. We then were expected to sit in the room whilst the housekeeper cleaned around us. At this stage I’d had enough and booked a room for our final night in a nearby hotel! Such a shame as the room and location were great, but I wouldn’t book another stay in any Novotel hotel. There are much more professionally run hotels in the vicinity.

Chain hotel experience

トリップアドバイザーの評価 3.0/5

Weltenbummler2007 トリップアドバイザー認証口コミ

The hotel is well located close to the central Govt area, just opposite Westminster and the Houses of Parliament. However, its infrastructure needs maintenance and the service an upgrade. Key fittings appear worn-out and should be replaced. Dirt is only haphazardly removed. Overall, a so-so experience.

Great reception team

トリップアドバイザーの評価 5.0/5

Billy B トリップアドバイザー認証口コミ

We were Beautifully looked after by Radha on the front desk, she went the extra mile, gave us great tips on where to go and arranged a special treat for my husband on his birthday. My daughter thought this was the ‘fanciest’ hotel we’ve ever stayed in, Thank you

Great novotel

トリップアドバイザーの評価 5.0/5

Busker999 Couples - トリップアドバイザー認証口コミ

Excellent novotel, best we have stayed. Nice and easy bus from Waterloo or 20min walk. Easy check in. Fantastic room, very spacious with sofa bed and nicely decorated. Lots of storage space. Didn't have breakfast. Good craft beers too. Gktva good rate too for London

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,260 件のレビュー 9.2/10 ロケーション
  • 1,464 件のレビュー 6.7/10 客室
  • 1,384 件のレビュー 8/10 サービス
  • 19 件のレビュー 8.1/10 インターネット
  • 832 件のレビュー 6.8/10 朝食
  • 717 件のレビュー 5.6/10 清潔さ
  • 421 件のレビュー 4.9/10 料理
  • 292 件のレビュー 3.9/10 設備

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