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My partner and I have recently spent two weeks at the Novotel Waterloo. The room was clean and comfortable, we were in a fantastic location and able to access all transport very easily. It was a fabulous way to see London and very easy to get back to, in the evening when we were exhausted. The breakfast was good quality and substantial. The staff were always very helpful, friendly and happy to share useful information about London. Our plane was delayed and the staff happily arranged a late check out for us as the room was not booked back to back. This made the end of our trip very comfortable, we did not check out until 1700hrs.

I would give the hotel 5 stars but the restaurant staff in the evening are abysmal. No regard for customer service. The food is excellent when you get it. They have no excuse not busy -Breakfast & staff great in morning. Asked several times for tea & milk in room to be replenished even left note- ignored 🤔. After a ‘not good enough’ they were slightly better in restaurant. Shame like staying here

The hotel was lovely and clean. We stayed in a junior suite which was a great size- the bathroom was huge! It was spotless and the Nespresso machine/robes and slippers were a nice touch! We had a great night sleep and couldn’t hear any noise at all. The hotel is in a great location with Southbank only a short walk away. Overall we had a fantastic stay and I would definitely recommend this hotel!

The family at AtlasAdventured highly recommends staying here! Awesome hotel. It is in a great location within walking distance to Buckingham Palace, the Thames, Big Ben, and just a few minutes drive to Waterloo Station. The lobby of the hotel is very clean and modern, and the staff were all very friendly and helpful. The rooms are great. Spacious, clean, comfortable beds, and good sized bathrooms. A kettle with tea and coffee is provided. The hotel is very kid friendly. Upon arrival, our toddler was given a little Novotel stuffed animal, and inside the lobby there is a little kids' corner filled with toys! Our daughter thought this was the best thing she’s ever seen. The hotel has everything you need with parking on site, a restaurant that serves breakfast, and a gym. Next time we are in the area, we will definitely be staying here!

I am currently staying at this hotel. Upon initial arrival the lady on reception was unable to check me in but she was lovely and stored my luggage for me. I then had a meeting until 7.30 pm so arrived back for check in, totally different experience, the make checking me in wasn’t really friendly at all. Having worked 14 hours I decided to ring for room service to eat and rest. After speaking to three different members of staff and waiting an hour for a promised call back from the restaurant it was clear I wasn’t getting any food. I accept at times it can be busy so I thought I would go down and try to order. Waited five minutes to be even seated and when I did sat there for twenty minutes and wasn’t even served or spoken too. The poorest hotel service I have ever experienced. I’m currently awaiting a just eat take away, my room is fantastic but if you want to eat here make alternative plans!!!!