The Savoy - A Fairmont Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,607 件のレビュー

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The Savoy - A Fairmont Hotel - Image 1
The Savoy - A Fairmont Hotel - Image 2
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The Savoy - A Fairmont Hotel - Image 4
Strand, WC2R 0EZ LONDON, イギリス

説明

ホテルのその他の情報

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

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ホテル所在地

The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ LONDON
イギリス

GPS:51.510401, -0.120182

電話番号
ファックス +44 20 7240 6040

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,607 件のレビュー

トリップアドバイザーの評価  4.7/5  7,855 件のレビュー

2025エクセレンス認証

Do not book

トリップアドバイザーの評価 1.0/5

Sam D Couples - トリップアドバイザー認証口コミ

Appalling service. Went went to the Savoy to celebrate our first wedding anniversary. We booked a 3 day stay. Whilst out for the 2nd day watching a show, I received a text from the Savoy saying that 250 gbp would be added to my bill for smoking in the room. Me and my wife dont even smoke. There was no discussion just a rude text. I have stayed at many hotels around the world and never encountered such rudeness and inaccuracy. I have noted that the pending balance held against my account includes the fine. I will be sharing this review on social media. DO NOT BOOK.

Wonderful

トリップアドバイザーの評価 5.0/5

Merlin's C トリップアドバイザー認証口コミ

How I loved my 4 night stay here. I was transported to another world The service was second to none. The Staff are so friendly and helpful. I would like to give the following staff a mention Cheng - this delightful gentleman's domain was in The Reading Room where he was so helpful. We chatted about the History of The Savoy and the coffee was lovely Florentina - Housekeeping. We were talking about holidays. She recommended a few places in her native Romania Leonardo - The Gallery who looked after me for Afternoon Tea Cesar - Receptionist so very polite All in all it was wonderful and Room Service was excellent

A very enjoyable stay

トリップアドバイザーの評価 5.0/5

Kevin B トリップアドバイザー認証口コミ

A pre-Christmas break in London, we always stay at the Savoy. A very warm welcome form Ayesha on reception. We had been upgraded to suite. Which was a welcome surprise. After a further chat with Ayesha she said for an additional fee we could have a further upgrade to a River View Suite. So, as it's Christmas we said yes. It was a beautiful suite with as described, a stunning view across the Thames towards the London Eye, Houses of Parliament. A very spacious suite, with every amenity. The suite has recently been upgraded, decorated in muted colours with a nice lounge, separate bedroom and large bathroom. We decided, after a walk around London to order a pot of tea in our Suite. I have to say we were rather disappointed, as that was all you got. A pot of tea, milk, sugar, some additional hot water, but not a biscuit in sight. They were extra. Really, a couple of biscuits surely would be automatic when ordering a pot of tea! We love the American Bar and are never disappointed with the service. George, wearing a Trainee badge, looked after us. Very warm, extreemly friendly, professional with a good sense of humour. Dinner that night was in 1890 by Gordon Ramsey. A small, intimate restaurant within the hotel. Nicely spaced tables, a great menu, wine list, as well as great service from Nicoletta, the restaurant manager, and the whole team. After dinner we went to get in the 'Blue lift' to go back to our room to find it not working. So we decided to walk the 6 floor to the 8th floor. When we got to our floor there, outside the lift was a sign with directions to al alternative lift. We did feel that the sign should be on the ground floor as well, so called the front desk just to point this out. Breakfast in The Gallery was a mixed affair. Service was friendly however, the food delivery was slow. We waited over 30 minutes for our breakfast! The waiter must have recognised we had been waiting some time as he came over to apologise for the delay. More drinks in the American Bar the following evening with friends, followed by dinner in The Savoy Grill. Always consistently good in both service and food. A pleasant stay. Do be warned, London hotels have started adding an additional 5% room service charge to the final bill. It is optional but on top of the service charge in bars and restaurants something to be aware of .

Dear Kevin B, We were thrilled to welcome you both back to The Savoy! Thank you for your five star review and detailed feedback. We are delighted to hear you enjoyed your stay overall, and your room allocation in one of our fabulous suites! I wish to thank you in particular for your kind recognition of several team members who looked after you so exceptionally - I will be sure to pass on your recognition to them. I did note your additional comments and I will ensure these are shared with my management team for their review. I always appreciate guests taking the time to provide suggestions and feedback, as it is the only way we can ensure we are meeting the exacting needs of our valued guests - we are most grateful to you for raising these concerns, and for your patience and understanding at the time. The discretionary service charge should have been explained on your reservation and on your arrival, so my apologies if this came as a surprise to you. It is important to be transparent and we will look at the how we can improve this information for guests in the future. Thank you again for your review and we hope to have the pleasure of warmly welcoming you again to The Savoy in the near future. With best wishes for the festive season, Franck Arnold, Managing Director

Exception

トリップアドバイザーの評価 5.0/5

ToonTraveling トリップアドバイザー認証口コミ

The staff were exceptional-attentive without being intrusive. Every request was handled with efficiency and genuine charm. Concierge recommendations were spot-on, and housekeeping maintained the room to perfection.

Dear Toon Travels, Thank you for taking the time to write such a fantastic review following your recent stay with us, here at The Savoy. It was a pleasure to read, and your comments about the level of service you consistently received are just wonderful; I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon, and please do let us know if there is anything we can help you with in the mean time. With warm regards, Franck X Arnold, Managing Director

Spectacular - highly recommend!

トリップアドバイザーの評価 5.0/5

cblonde トリップアドバイザー認証口コミ

Everything about the Savoy was amazing! From the gracious welcome at the entrance, to the reception desk, and every staff member we encountered during our stay, the Savoy truly feels like a home away from home. My husband arrived for business a few days earlier than I did and he was raving about everything from day one! The lobby is absolutely beautiful, the room was clean and organized well. Housekeeping does an outstanding job and every single person we encountered in the corridors would greet us, some even knew our name... Turndown service is a wonderful touch which we find has gone missing in many hotels. Personal notes from the staff, fresh water and treats all added to the 5 star experience. Room service was quick and delicious. Amna was super accommodating, even going so far as to write out the breakfast items that I could have with my allergy and send it with my dinner order. Above and beyond! Thank you! We had cocktails at the American Bar and at Restaurant 1890 which were wonderful and service was impeccable. We had dinner at The Savoy Grill - everything was delicious from first course to last. My husband says make sure you get the Beef Wellington...and the sticky toffee pudding! Service was excellent! The staff was knowledgable and accommodating with my allergy. Much appreciated! I have to thank Rahim, Head Concierge who made my husband feel very welcomed his first few days in London as well as during our stay together. Rahim went out of his way to help me send a package to a family member and gave us great recommendations throughout our stay. He was eager to assist no matter what we asked. I also don't want to forget Konrad who had lots of patience with me my first day while my husband was at work. He helped me find my way a few times, and always with a smile. Both gentlemen were eager to assist with a smile and genuine care throughout our time at the Savoy. These connections made our stay even better than we could have imagined. I wish I could remember every name of the outstanding team members we encountered so I could point them out individually... but please know we noticed the details and please keep up the good work...it is evident that the people who work there care about the guests and do their job with pride. I believe the team is what makes the Savoy so spectacular. The pleasure part of the trip was only 2 nights so we couldn't possibly experience everything the Savoy has to offer. We cannot wait to return. Thank you Savoy, until next time.

Dear cblonde, We have really enjoyed reading your detailed review! Your wonderful compliments are praise indeed and mean a lot to us, and I know future guests will find the information you have provided most useful. We are so pleased you were able to join us in The Savoy Grill, American Bar and 1890. Colleagues across the hotel strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. I will ensure your feedback and kind words are shared with them all, and thank you for taking the time to mention Rahim and Konrad individually - I know they will both be thrilled with the recognition. Thank you again for sharing your experience. We very much look forward to warmly welcoming you back again in the near future, and if there is anything we can do to assist you please do not hesitate to reach out to the team. With best regards, Franck X Arnold, Managing Director

との提携 TripAdvisor

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