ノボテルロンドンブラックフライアーズ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,318 件のレビュー

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46 Blackfriars Road, 46 Blackfriars Road, SE1 8NZ ロンドン, イギリス

説明

ホテルのその他の情報

  • Green Key Certified Hotel

  • セントポール大聖堂、テートモダン、ロンドンアイまで徒歩15分

  • 文化施設と飲食店が豊富にそろうサウスバンクの立地

  • 充実した設備のミーティングルームと無料のWi-Fi。182室のモダンな客室と10室のバリアフリー対応の客室

  • 屋内温水プール、サウナ、フィットネスセンター

当ホテルの客室

ホテル所在地

ノボテルロンドンブラックフライアーズ

46 Blackfriars Road, 46 Blackfriars Road
SE1 8NZ ロンドン
イギリス

GPS:51.505157, -0.104709

電話番号
ファックス +44 20 7633 2650

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

JAMBOREE FOODFEST & BAR

レストラン「ジャンボリーフードフェスト」のメニューが、味覚の旅をお届けします。荒れ狂う牡牛と闘ったり、ジャークを踊ったり、モーリスメジャーに乗って羽目を外したりする気分を味わいましょう。ゆったりとした時間をお楽しみください

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,318 件のレビュー

トリップアドバイザーの評価  4.4/5  3,679 件のレビュー

2025エクセレンス認証

Wonderful staff

トリップアドバイザーの評価 5.0/5

AZMG トリップアドバイザー認証口コミ

This is my second review of Novotel London Blackfriars. I felt it was needed to commend and applaud the wonderful people working here who we feel went above and beyond to reassure us when we experienced issues with our cards. The front desk staff working during our stay (Rami, Peter, Panos) were all so acommodating and helpful in suggestions on how to manage the problem. We had some nice chats while waiting, and even though it took several days to resolve, there was never any time we felt they weren't doing what they could to help and assured us that things would work out just fine. So a BIG thank you goes out to them and we will of course return in the future.

Thank you for your wonderful feedback and for recognising Rami and Panos for their efforts. We’re delighted to know our team provided such great support and reassurance during your stay. Your loyalty means a lot to us, and we look forward to welcoming you back to Novotel London Blackfriars in the near future. Katie Walsh Guest Service Manager

Great staff

トリップアドバイザーの評価 4.0/5

Ida C トリップアドバイザー認証口コミ

We ate dinner at the hotel and the staff was very nice. Sanja, who served us, was exceptionally nice and helpful. It was a great experience.

Thank you for dining with us and for your wonderful comments! We’re so happy to hear that Sanja and the team made your visit such a great experience. I’ll be sure to pass along your praise — it will mean a lot to them. We look forward to seeing you again soon! Katie Walsh Guest Service Manager

Lovely stay

トリップアドバイザーの評価 4.0/5

Bal1612 トリップアドバイザー認証口コミ

We have just returned from a lovely stay at this hotel. It is ideally placed with easy access to tube station and walking distance to main attractions. Room was spotlessly clean. Beds were the most comfortable I’ve slept in at a hotel. Staff were friendly and helpful. Only reason for 4 stars is that we had a few issues with the restaurant where we heard kitchen staff moaning about us as we had a few questions about the menu. Highlighted to the waiting staff and escalated to manager which was dealt with efficiently. I would absolutely stay here again but would choose to eat elsewhere next time.

Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed your stay, appreciated our convenient location, spotless rooms, and found the beds so comfortable. I’m very sorry to learn of your experience in the restaurant and appreciate you bringing it to our attention. I’m glad to hear the matter was handled promptly by the team, and please rest assured your comments will be shared with our restaurant management for further review. We truly appreciate your kind words about the hotel and staff, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Katie Walsh Guest Service Manager

Inflexible and disappointing service

トリップアドバイザーの評価 2.0/5

KatyIkeda トリップアドバイザー認証口コミ

I booked a day use room for my 7th wedding anniversary, as we couldn't commit to overnight accommodation due to childcare, with the central reservations team over the phone, and requested the possibility of a room with a balcony, as it was supposed to be a surprise for my husband. The lovely gentleman said that it shouldn't be a problem and would put the request on my booking and then signed me up for the Accor rewards scheme. Unfortunately, I didn't receive my reservation confirmation, so I contacted the front desk and was told by the receptionist that they never sell the balcony rooms for day use, which doesn't make much sense - working in hotels myself for over 20 years, and having dealt with day use rooms, all rooms are available for an additional charge as long as there is availability at the time. I was then informed by the Duty Manager, Katie, that this is something they never do, and she was happy to cancel the reservation, despite the discussion I'd had with central reservations. Not the response I was expecting, and extremely inflexible. It's one thing if the room actually wasn't available, but to be told that, regardless of availability and willingness to pay extra, they wouldn't offer it for day use is frankly disappointing.

Dear Katy, Thank you for sharing your feedback. I am truly sorry that your experience did not meet your expectations, especially on such a special occasion. Unfortunately, incorrect information was given to you by the central reservations team regarding the availability of our balcony rooms for day use. To clarify, the room type you requested is not available to book for day use — this applies across all booking channels, including directly with the hotel, on our website, and through central reservations. Please be advised that the room types available for day use are fixed and do not change based on additional payments or upgrades. Regardless of any willingness to pay extra, only the designated room categories are offered for day use, without exception. I understand you may have had a different experience at another hotel, but this is our policy here. I understand how disappointing this must have been, and I encourage you to contact the Accor central reservations team directly to share your concerns about the information you received. I will also be following up with them to ensure such misunderstandings are avoided in the future. As I mentioned during our conversation yesterday, I apologize that we were unable to accommodate your request, as it is not possible under our current policy; therefore, a cancellation was offered as an alternative. Thank you again for your understanding, and please feel free to reach out if you require anything further. Kind Regards, Katie Walsh Guest Service Manager

Excellent stay

トリップアドバイザーの評価 5.0/5

philkay2017 トリップアドバイザー認証口コミ

Went for Rememberance Sunday as hubby was marching in the parade. Excellent hotel. Clean, friendly had everything and more! The shower with the frosting glass was awesome!

Dear Philkay Thank you for sharing your experience with us. It’s wonderful to hear that you chose to stay with us for Remembrance Sunday and that your husband’s participation in the parade made it a special occasion. I’m glad you found the hotel clean, friendly, and well-equipped, and it’s great to know you enjoyed the shower with the frosted glass it’s a favorite feature of many of our guests! We hope to welcome you and your family back to Novotel London Blackfriars again soon. Warm regards, Rami El Kalaani Front Office

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,542 件のレビュー 9.7/10 ロケーション
  • 1,754 件のレビュー 7.7/10 客室
  • 1,781 件のレビュー 8.9/10 サービス
  • 27 件のレビュー 7/10 インターネット
  • 962 件のレビュー 8.3/10 朝食
  • 838 件のレビュー 7.4/10 快適さ
  • 776 件のレビュー 7.3/10 清潔さ
  • 504 件のレビュー 7/10 プール

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周辺の他の施設

ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。