ノボテルロンドンブラックフライアーズ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,327 件のレビュー

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46 Blackfriars Road, 46 Blackfriars Road, SE1 8NZ ロンドン, イギリス

説明

ホテルのその他の情報

  • Green Key Certified Hotel

  • セントポール大聖堂、テートモダン、ロンドンアイまで徒歩15分

  • 文化施設と飲食店が豊富にそろうサウスバンクの立地

  • 充実した設備のミーティングルームと無料のWi-Fi。182室のモダンな客室と10室のバリアフリー対応の客室

  • 屋内温水プール、サウナ、フィットネスセンター

当ホテルの客室

ホテル所在地

ノボテルロンドンブラックフライアーズ

46 Blackfriars Road, 46 Blackfriars Road
SE1 8NZ ロンドン
イギリス

GPS:51.505157, -0.104709

電話番号
ファックス +44 20 7633 2650

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

マム

レストラン「ジャンボリーフードフェスト」のメニューが、味覚の旅をお届けします。荒れ狂う牡牛と闘ったり、ジャークを踊ったり、モーリスメジャーに乗って羽目を外したりする気分を味わいましょう。ゆったりとした時間をお楽しみください

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,327 件のレビュー

トリップアドバイザーの評価  4.4/5  3,686 件のレビュー

2025エクセレンス認証

Lovely hotel… shame about the awful Customer Service

トリップアドバイザーの評価 1.0/5

MNegro トリップアドバイザー認証口コミ

Currently at this hotel and things have started out poorly thanks to the Front Desk manager, Athena. We arrived at 2pm, an hour before checkin. However, I had emailed several days prior and requested an early arrival and connecting rooms. The reply I got back said that they had put down my request in the notes. At no point did it say they couldn’t accommodate. When I arrived, there was no one at the checkin area. I had to wait for a few minutes for someone to show up. Once they did, they took my name, confirmed the reservation, and then said the rooms weren’t ready. I proceeded to tell them that I had emailed several days ahead of time, etc. I was told that it didn’t matter because their checkin is at 3pm. Regardless of what I said or previous communications, all I got was “checkin is at 3”. In fact, I kept asking “When COULD the rooms be ready if not right now?” And “Could ONE of the rooms be ready early” and my questions were responded with “Our checkin is at 3pm”… Yes, I know. You’ve said that now 9-10 times. But that’s not what I’m asking!! At this point, I was quite irate. Come to find out, that was the Front Desk manager who was ignoring my question and just giving the default “checkin is at 3pm”… Athena then proceeded to make comments like “I’m sorry you’re confused” and “I’m sorry you didn’t read that checkin is at 3pm”. Ah yes, condescending remarks, the foundation of excellent customer service. That’s certainly going to calm down a disappointed customer. 👍 In hind site, what I should have asked was, “hey, what time is checkin? I didn’t hear you the first 9-10 times” as that is the real question to “Our checkin is at 3pm”. Here’s what the Front Desk Manager of this hotel doesn’t understand: Service and Customer Experience is everything. Service makes up for a multitude of shortcomings. It also ruins what looks to be a really nice hotel, in a great location with tons of attractions close by. I’m expecting a note from the hotel in reply to say that their policy clearly states that their checkin is at 3pm and that it’s entirely my fault 🤣.

Excellent Option for Business Meetings

トリップアドバイザーの評価 5.0/5

hayleyjbacon トリップアドバイザー認証口コミ

VISIT DATE: TUE 09/12/2025 VISIT TIME: 14:00 - 17:00 VISIT TYPE: Business Meeting Have attended this branch of Novotel a couple of times now for meetings, so can only review the standard of the meeting room, rather than accommodation and, as I’m not responsible for bookings, unsure of costs, but as an attendee, I have been impressed with the staff and set up. On arrival, the hotel has an attractive, step -free, entrance, with reception desks to the left and a nice looking bar area to the right. Staff have always been very friendly and helpful when approached for assistance. The meeting rooms are on the first floor, which can be accessed by the stairs or lifts, making it accessible. There are a number of lifts, all good sized, so unlikely to have issues if attending in a wheelchair. On that note, the main entrance to the hotel has a revolving door… they have a regular door to the left of this, but I think staff must have to open it as I didn’t see any obvious signage, though I might have missed it. On getting to the first floor, you find yourself in a lobby with areas to sit and work / network, with the meeting rooms around. This is where the tea / coffee station is and there is also a machine for fancy coffee. All the rooms are a good size and can be configured to your requirements. Acoustics in the rooms are good and each has its own heating controls, and set up for connection of laptops. Toilets are spacious and there is an accessible toilet. The meeting management team are based in an office in the lobby so easy to get help with anything. Overall, this is a nice environment for meetings and I enjoy coming here.

Dear Hayley, Thank you very much for taking the time to share such a detailed and thoughtful review of your meeting experience with us. We are delighted to hear that you have consistently been impressed with the meeting facilities, accessibility, and the support provided by our team. It is great to know that you found the meeting rooms well equipped, comfortable, and flexible, and that the lobby areas and refreshment facilities added to a positive networking environment. We especially appreciate your comments regarding accessibility and staff helpfulness, as these are very important to us. Thank you once again for your kind feedback. We look forward to welcoming you back for future meetings at the hotel. Kind regards, Katie Walsh Guest Services Manager

Amazing

トリップアドバイザーの評価 5.0/5

supriobanerjee トリップアドバイザー認証口コミ

Amazing experience and consistently great courtesy people like Hansel, the front office supervisor, who makes the check in process a breeze. Feels like coming back home. Thanks and keep it up

Dear Guest, Thank you for your amazing feedback. We are delighted to hear that you had such a positive experience and that Hansel made your check-in smooth and welcoming. We will be sure to share your kind words with him and the team. We truly appreciate your loyalty and look forward to welcoming you back again very soon. Kind regards, Katie Walsh Guest Services Manager

Not as good as usual standards

トリップアドバイザーの評価 2.0/5

138andrewn トリップアドバイザー認証口コミ

Have stayed here about 5 times now and all other times have been 5/5, this time though I am leaving disappointed, The temperature of the rooms is low at 21 with signs around hotel telling you why this is great... if it was great you wouldnt need the signs, the air con in room does work though however you need to set it to 30 for heat to come out and warm up the room, the biggest issue has been that for 3 days I have had to run the cold tap so that the shower gets hot, they did try to fix the problem but couldn't and no offer of another room just thats the best they can do..... When its cold an wet outside you want a nice room to come back too an for the cost you would expect more hence the 2 star review The staff are great, location is great , very clean and friendly, i still like sgaying here. The family room main bed is really good the child's bed is basically a hospital trolley its ok I suppose They advertised brand new tvs and media hub, which my daugheter wanted for Netflix and me for the football on Now tv, Yet the tv has no smart features when we asked why they said its controlled by a centre in Solihull and have no idea, having freeview tv does not count as a media hub!!!

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty to the hotel. We are genuinely sorry to hear that this stay did not meet the high standards you have experienced with us previously. We apologise for the discomfort caused by the room temperature, heating controls, and the ongoing hot water issue in the shower. We understand how frustrating this must have been, especially during colder weather, and we regret that we were unable to fully resolve the matter or offer a room move at the time. Your comments regarding the family room bed configuration and the media hub functionality have also been noted, and we appreciate you highlighting the disappointment caused by the TV features not meeting expectations. That said, we are pleased to hear your kind words about our staff, cleanliness, and location, and we truly value your honest and balanced feedback. Please be assured that your comments have been shared with our management and maintenance teams for review, as this is not the level of experience we aim to provide. We do hope to have the opportunity to welcome you back and restore your confidence in us during a future stay. Kind regards, Katie Walsh Guest Services Manager

There is a need for improvement

トリップアドバイザーの評価 4.0/5

Jannaly トリップアドバイザー認証口コミ

I stayed two nights at the hotel. The location is good, close to few tube stations, the staff was very friendly, the room spacious, the swimming pool and gym really good. Free water, tee, coffee and cookies in the room. The bar staff were also great. In overall, it was a nice, welcoming atmosphere in the lobby. But, there is a need for improvement: first, the room carpet had lots of stains that can be removed easily, similar in the bathroom, limescale everywhere, the shower was weak and difficult to adjust, either is too hot or too cold. The queen double bed had two mattresses, never seen that before and even mattress was comfortable you could feel the gap between. Those little things can be and should be fixed in a four star hotel. Therefore one star less. I would come again but not for the price I paid this time, almost 300£ per night.

Dear Jannaly, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our location, friendly staff, spacious room, and facilities, as well as the welcoming atmosphere throughout the hotel. We are sorry to learn that aspects of the room condition and shower did not meet expectations, and we appreciate you bringing this to our attention. Your comments have been shared with the relevant teams, as these details are important to us and should reflect our four-star standards. Thank you again for your honest review. We hope to welcome you back and provide a better experience in the future. Kind regards, Katie Walsh Guest Services Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,761 件のレビュー 7.6/10 客室
  • 1,797 件のレビュー 8.9/10 サービス
  • 27 件のレビュー 7/10 インターネット
  • 968 件のレビュー 7.9/10 朝食
  • 839 件のレビュー 7.4/10 快適さ
  • 786 件のレビュー 7.1/10 清潔さ
  • 505 件のレビュー 6.9/10 プール

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