Dear Ms K., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. We are delighted to see your excellent overall rating and to know that your experience met your expectations. We are particularly pleased that you felt well supported by the team and that their attentiveness made a positive difference during your stay. Your kind recognition of Angie has been shared with her and the wider team, and it will certainly be a source of pride. Thank you once again for your generous review and recommendation. We truly hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Kind regards, Javier Ansotegui Esparza Assistant Front Office Manager

Dear Hitomi Y., Thank you for your kind words regarding your recent stay, we are very delighted to hear that you appreciated our location and the attentive service provided by our staff. Your feedback is much appreciated and we look forward to welcoming you back in the future. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Takako H., Thank you for your kind words regarding your stay at our hotel during your special anniversary celebration. We are delighted that you found our property valuable and fitting for such a momentous occasion. We look forward to welcoming you back for future anniversaries. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Yuki H., Thank you for your positive feedback regarding our prime location. We are delighted to hear that you enjoyed your stay with us and appreciated the convenience of our surroundings. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Mr. O., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, J.Martin.D.Soiza Assistant Front Office Manager

Dear Mr. Y., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. I am delighted to hear that you have enjoyed your stay with us and that Ellie at the reception was very helpful during your check in and overall stay. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service, we will certainly talk to our IT team to have allow that the brightness be adjusted. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, J.Martin.D.Soiza Assistant Front Office Manager

Dear Y K., Thank you very much for informing us about your wonderful stay at our hotel. We are truly delighted to hear that you enjoyed the historic building and our heartfelt service. We sincerely look forward to welcoming you again. Florian Mendes Assistant Front Office Manager Raffles London at The OWO

Dear Ms W., Warm greetings from Raffles London at The OWO, I hope you had a smooth journey after your stay. Thank you for your positive feedback it is invaluable in helping us enhance our service. We look forward to welcoming you back, and please feel free to contact me directly for any future assistance. Warm regards from all of us at Raffles London. Florian Mendes Assistant Front Office Manager

Dear Mr. A., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. Thank you for taking the time to write to us following your stay at Raffles London. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Matas, have resulted in such a positive and memorable experience for you. I would also like to extend our gratitude in the constructive feedback you have provided regarding the presence of the team at the Whitehall Entrance. Your insight is of great value to us and taken very seriously to continually improve our service. I understand the iPad is very helpful to have in the room, however, we can as well place a remote for the TV in the room upon request. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. I would encourage you to reach out to myself directly for any assistance you may require. Kind regards, Ali Elbaroudy Assistant Front Office Manager