Sofitel London St James 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 3,180 件のレビュー

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6 Waterloo Place, SW1Y 4AN ロンドン, イギリス

説明

ホテルのその他の情報

  • ロンドンの観光名所まで徒歩圏内、最高のロケーションにあるホテルです

  • シェフのアンソニー・デメトルが率いる、ミシュランのスターを獲得した料理など、象徴的な食の体験をお楽しみください

  • 心と体をリフレッシュできる専用スパ

  • フランス風のひねりを加えた伝統的なイングリッシュアフタヌーンティー

  • 第二級指定建築物に独自のアレンジを加えています

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ホテル所在地

Sofitel London St James

6 Waterloo Place
SW1Y 4AN ロンドン
イギリス

GPS:51.50732, -0.132397

電話番号
ファックス +44 20 7747 2210

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  3,180 件のレビュー

トリップアドバイザーの評価  4.8/5  655 件のレビュー

2025エクセレンス認証

The Staff, the Hotel, the Restaurants - All Superb!

トリップアドバイザーの評価 5.0/5

Kristen J トリップアドバイザー認証口コミ

From the moment we arrived, we were treated with grace, kindness and warmth. The staff made us feel like we were "at home." The concierge was excellent and provided wonderful recommendations. The genuine warmth we felt from the entire staff was just fantastic. Our room was comfortable and quiet. Any need we had - extra towels, etc was attended to immediately. Loved the mulled wine in the lobby! This was our first trip to London, and the location of the Sofitel St. James made it easy to walk almost anywhere. We were spoiled by the hotel and the staff, and we definitely will be back!

Bonjour, Thank you for sharing your experience with us. We are thrilled to hear your time at Sofitel London St James left such a delightful impression. It is truly heart warming to know our warm welcome made you feel at ease from the moment you arrived. Our dedicated team takes great pride in offering attentive care and thoughtful touches. Your kind words about our concierge’s recommendations and the comfort of your room designed by Pierre Yves Rochon mean the world to us. We’re equally pleased that our prime location allowed you to explore Londons iconic landmarks with ease. We look forward to welcoming you back for many more memorable stays. Merci, Marie-Paule Nowlis, General Manager

Until next time!

トリップアドバイザーの評価 5.0/5

Canucklehead トリップアドバイザー認証口コミ

Had the pleasure to stay at the Sofitel St. James on two separate occasions within the span of about a week, and was looking forward to my stay after a stellar experience last November. I was not disappointed! I won't get into the weeds on this one in terms of detail, only take this review to acknowledge the fantastic staff at the St. James. A warm welcome, a surprise upgrade (thank you!), and cordial and professional interactions with all of the staff. I say it many times, a property can have its shortcomings, but excellent staff and customer service will overshadow these things every time and make me want to return. And I can't wait to return to the Sofitel St. James!

Bonjour, It is an absolute pleasure to receive such a positive review. We are thrilled to hear your time at Sofitel London St James met your expectations once again. It brings us joy to know our dedicated team made your stays memorable with their warm hospitality and thoughtful gestures. Your kind words about the seamless service and comfortable rooms designed by Pierre Yves Rochon truly motivate us to continue delivering exceptional experiences. We look forward to seeing you again on many more occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

From check in to check out I had the most amazing experience.

トリップアドバイザーの評価 5.0/5

Penny C トリップアドバイザー認証口コミ

From the moment I walked in to Sofitel I had the best experience, wonderful greeting, amazing room, fantastic cocktails and delicious food. Complimentary glass of fizz as I was celebrating my birthday!

Bonjour, Thank you for sharing this lovely review. We're delighted you enjoyed a memorable stay at Sofitel London St James. It's wonderful to hear our team made such a positive first impression and that you appreciated the thoughtful touches throughout your visit. We take pride in crafting special moments for celebrations like birthdays and are thrilled our variety of dining offerings and chic rooms designed by Pierre Yves Rochon added to your enjoyment. Thank you for choosing us and we look forward to welcoming you back again in the future. Merci, Marie-Paule Nowlis, General Manager

Amazing afternoon tea, excellent allergy options.

トリップアドバイザーの評価 5.0/5

Vicky K トリップアドバイザー認証口コミ

I wanted to share that we had the most amazing afternoon tea in The Rose Lounge this weekend to celebrate my mums 70th Birthday. The whole team were so attentive and could not have been more welcoming. We had a mix of dietary needs within the group and nothing was too much trouble. The chef was incredible at making sure allergies were catered for, but without losing the magic of the theme. Beautifully decorated hotel for the festive season. Cherished memories. Thank you all.

Bonjour, We appreciate that you have shared your opinion of your visit to our charming Rose Lounge We are thrilled you chose Sofitel London St James to celebrate such a special occasion. Our team takes great pride in creating memorable moments through attentive service and thoughtful touches. We're particularly pleased that our pastry chef, Lerrick, and his team could craft allergy-friendly options that maintained the magic of our Phantom of The Opera afternoon tea. The festive decorations add to our historic charm, and we're delighted they contributed to your cherished memories of this milestone celebration. We look forward to welcoming you back again in the future Merci, Marie-Paule Nowlis, General Manager

Unwelcoming Arrogant reception team

トリップアドバイザーの評価 1.0/5

Coastal28005348006 トリップアドバイザー認証口コミ

The hotel might be great but the team at the entrance was pretty rude. I was waiting to meet with my business partner and the reception team was very annoyingly asking me to move away and giving me the odd arrogant looks as if I was doing something wrong. In the end I felt Un welcomed and had to leave as could not stay at the lobby area. It really ruined it for me, don’t think would go back or recommend this venue. The bar service team was very nice instead.

Thank you for sharing your feedback. We are truly concerned to hear about your experience as we are normally known for providing a warm welcome, and this falls far below the standard of service we aim to offer. We appreciate you highlighting the St James Bar team’s hospitality and will be sure to share your kind words with them. To help us address this properly with our team, we would be grateful if you could contact us directly to provide any additional details. Your feedback is extremely valuable in helping us improve. Sincere apologies Marie-Paule Nowlis, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 954 件のレビュー 9.8/10 ロケーション
  • 998 件のレビュー 8.5/10 客室
  • 1,678 件のレビュー 9.6/10 サービス
  • 9 件のレビュー 7.1/10 インターネット
  • 367 件のレビュー 9.5/10 雰囲気
  • 363 件のレビュー 8.3/10 快適さ
  • 338 件のレビュー 9.3/10 朝食
  • 285 件のレビュー 8.2/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。