珀斯兰利诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 2,987 评论

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珀斯兰利诺富特酒店 - Image 1
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221 Adelaide Terrace, 6000 珀斯, 澳大利亚

描述

酒店其他优惠

  • 无线网络、办公区、iPod® 扩展坞座、有线电视

  • Panoramic city or Swan River views

  • 现代澳大利亚美食、当地特色美食

  • Fenians 爱尔兰酒馆提供现场音乐

  • 出门即可乘坐免费城市巴士

我们的客房

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酒店位置

珀斯兰利诺富特酒店

221 Adelaide Terrace
6000 珀斯
澳大利亚

GPS:-31.958731, 115.867767

电话
传真 +61 8 9221 1669

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  2,987 评论

TripAdvisor 评级  4.0/5  3,011 评论

位置很好，出行便利，距钟塔和伊丽莎白码头很近，

客户意见评级 4.0/5

Alice 情侣住宿 - 所有已确认评论

客房服务不到位，漏拖洗手间地板，漏放毛巾，咖啡茶包时多时少。没有提供牙膏牙刷梳子拖鞋。前台没有华人礼遇。

尊敬的 Qilian Z.： 感谢惠赐有关下榻 Novotel Perth Langley 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

A pleasant stay

Tripadvisor 评级 5.0/5

ReemaS57 Couples - 经 TripAdvisor 认证的评论

I have had several short stays at this hotel. The staff have always been very friendly. The hotel is in a good, quiet, city location & close to bus transport. There is only a short walk to the Swan River & Elizabeth Quay. Clean, modern rooms. Feniens Irish Pub is great for a few drinks and the pub food is good. Limited car parking onsite is available but not guaranteed.

Totally unprofessional and run down place- best avoided

Tripadvisor 评级 1.0/5

Ganesh R 经 TripAdvisor 认证的评论

I booked for 5 nights as a single occupant with breakfast included. My son joined me on my trip and the Front desk said that breakfast for two was included when I checked in. My son and I had breakfast on 4 mornings, nothing was said or nothing was signed by me for breakfast. I go on the eve of checkout and ask if I could check out the following morning, I was told that they charged me for 2 days' breakfast. I could not fathom why they would charge for 2 days instead of 4 without telling me or getting anything signed. Then the Front desk made it appear as if they were doing me a favour by waiving the charge and I could have only one breakfast on Day 5. In addition to that, a) the Reception or Housekeeping never answered calls which means you have to go down to the Reception and request anything you want b) the Hotel does not provide water bottles in the room. One has go down to the Ground floor and fill up your water bottle. They had this 'out of order' sign for 4 days out of the 5 we spent there (photo attached). c) No dental kit was provided in the room and I had to go down to Reception to request one. Overall a very forgettable experience. I would have awarded zero stars if there was an option...STAY AWAY.

Dear Ganesh Radhakrishnan, Thank you for taking the time to write a TripAdvisor review outlining your recent stay in our hotel. We are very disappointed to read and hear that your stay did not live up to your expectations and that there were various challenges you have encountered during your stay. We use this platform to sincerely apologize for the failures in our service delivery and for not being able to meet up your expectations at the Novotel Perth Langley. We appreciate all the detailed information provided and please rest assured that each and every issue mentioned in your review has been discussed with the relevant departments in order to analyse what happened and wherever possible they must be immediately rectified in order to improve our general guest experience in the future. Once again please accept my most sincere apologies, we hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged and which is our strength. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

不干净

客户意见评级 1.5/5

匿名 朋友住宿 - 所有已确认评论

四个人睡完，三个人过敏了。身上，眼皮处出现好几处红疹，不知道是不是酒店的卫生没有打扫干净

尊敬的 Shu N.： 十分感谢您花时间告诉我们有关您在 Novotel Perth Langley 的体验。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心，我们正采取适当的措施来解决所存在的问题。我们将全力以赴，预防将来再次发生。 在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 Novotel 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启 Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

Not recommended

Tripadvisor 评级 2.0/5

PJH_Nbg 商务住宿 - 经 TripAdvisor 认证的评论

Unfortunately, a run-down place that is the worst Novotel that I have experienced in my 30+ years of travel and 25 years of being an Accor member. The hotel urgently needs refurbishment and upgrade. In its current state it does not deserve the name Novotel and should be called Ibis at max.

Dear Guest, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

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其他网络用户评价我们的酒店

  • 1,021 评论 8.3/10 位置
  • 1,906 评论 5.5/10 房间
  • 1,610 评论 7.8/10 服务
  • 46 评论 5.8/10 上网
  • 709 评论 5.1/10 舒适度
  • 624 评论 6.5/10 清洁度
  • 527 评论 6.9/10 早餐
  • 472 评论 5.8/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。