诺富特珀斯莫里街酒店 4.5 星

客户意见评级 (ALL 评级) 4.2/5 2,777 评论

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诺富特珀斯莫里街酒店 - Image 1
诺富特珀斯莫里街酒店 - Image 2
诺富特珀斯莫里街酒店 - Image 3
诺富特珀斯莫里街酒店 - Image 4
388 Murray Street, Street, 6000 珀斯, 澳大利亚

描述

酒店其他优惠

  • 可使用免费高速无线网络，时刻与外界保持联系。

  • 儿童可享受免费住宿和早餐。

  • 步行可到达 RAC 竞技场、伊丽莎白码头和珀斯中央商务区。

  • 室外游泳池和健身房。

  • 屡获殊荣的 Keishi Day Spa

我们的客房

预订此酒店

酒店位置

诺富特珀斯莫里街酒店

388 Murray Street, Street
6000 珀斯
澳大利亚

GPS:-31.95098, 115.85477

电话
传真 +61 8 6317 9358

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,777 评论

TripAdvisor 评级  3.6/5  138 评论

Novotel Murray Street

Tripadvisor 评级 5.0/5

marinay833 家庭住宿 - 经 TripAdvisor 认证的评论

位置不错，不过房间打扫不理想

客户意见评级 2.5/5

Andrew 家庭住宿 - 所有已确认评论

尊敬的Andrew， 感谢您分享您的入住体验。 我们很遗憾得知您对客房清洁的标准感到不满意。对于房间中残留垃圾、毛发以及毛巾未及时更换的问题，我们深表歉意。这并不符合我们对清洁和服务的要求，我们已经将您的反馈转达给我们的客房部管理层，并会加强员工培训与检查流程，确保类似情况不再发生。 希望您能再给我们一次机会，如果您将来再次入住，请提前告知，我们一定会为您提供更细致、贴心的服务。 祝好， Novotel Perth Murray Street

A truly disappointing stay. Don't stay here.

Tripadvisor 评级 1.0/5

VickyH2400 经 TripAdvisor 认证的评论

Dear VickyH2400, Thank you for taking the time to share your detailed feedback following your recent stay with us. I truly empathise with your experience and am genuinely sorry to hear that it fell short of your expectations, especially after what must have been a long journey. Please accept my heartfelt apologies for the discomfort you experienced regarding the room and bedding, as well as the oversights in housekeeping and the disappointing breakfast service. This is not the standard we strive to uphold, and I’ve personally shared your feedback with our leadership team for immediate attention and improvement. I can understand how disappointing it must have been not to enjoy pool access or to receive the recognition you deserved as an Accor member, both of which should have been seamless parts of your stay. We are also reviewing our communication regarding incidental deposits and amenities to ensure everything is clear and transparent moving forward. Your feedback is incredibly valuable to us and will directly inform the retraining and improvements we are already working on. If your travels bring you back to Perth, we would be delighted to have the opportunity to restore your faith in us and provide you with the exceptional experience you deserve. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Worst customer service

Tripadvisor 评级 1.0/5

Devy K 经 TripAdvisor 认证的评论

Dear 842devyk, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about your experience and completely understand the frustration you felt regarding the service you received. Your satisfaction is very important to us, and I appreciate you bringing this to my attention. It is disheartening to learn about the lack of acknowledgment during your check-in and the difficulties you encountered with your booking. This level of service does not align with the warm hospitality we strive to provide. While we have systems and policies in place to guide our operations, I firmly believe they should never overshadow essential qualities such as kindness, understanding, and effective problem-solving, especially when genuine mistakes occur. I want to inform you that I have already discussed this matter with our Rooms Division Manager, and he has addressed it directly with the team members involved. Your feedback is invaluable, and we will incorporate it into our ongoing customer service training to prevent similar experiences for future guests. I can only imagine your frustration, especially as someone who works in the service industry and understands what great hospitality should feel like. It genuinely concerns me that we left you with such a poor impression. While I completely respect your decision not to return, I would truly appreciate the opportunity to speak with you personally should you wish to discuss this further. Please be assured that your feedback has been heard and is being taken seriously. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

位置好

客户意见评级 3.5/5

匿名 家庭住宿 - 所有已确认评论

Dear Shi， 感谢您对我们酒店的反馈。我们很高兴您对服务人员的态度和早餐的品质表示满意。然而，我们对您提到的噪音和空调问题深感抱歉。我们对于客房清洁服务不一致表示诚挚的歉意，特别是在洗漱用品补充和日常清洁标准方面。我们当然非常重视这一点，我们正在努力确保这些标准统一，并满足您的期望。 Kind Regards， Novotel Perth Murray Street

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其他网络用户评价我们的酒店

  • 1,715 评论 9.3/10 位置
  • 2,178 评论 7/10 房间
  • 1,883 评论 7.3/10 服务
  • 22 评论 7.2/10 上网
  • 929 评论 6/10 清洁度
  • 733 评论 6.5/10 早餐
  • 632 评论 7.8/10 设施
  • 472 评论 6.6/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。