珀斯黑伊街美居酒店 4 星

客户意见评级 (ALL 评级) 3.6/5 1,444 评论

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417 Hay Street, 6000 PERTH, 澳大利亚

描述

酒店其他优惠

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

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酒店位置

珀斯黑伊街美居酒店

417 Hay Street
6000 PERTH
澳大利亚

GPS:-31.955858, 115.865691

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.6/5  1,444 评论

TripAdvisor 评级  2.5/5  42 评论

Not the best accommodation

Tripadvisor 评级 3.0/5

Tevita N 经 TripAdvisor 认证的评论

Hi there, I’d like to provide some feedback regarding my recent stay at Mercure perth on Hay The hotel felt outdated and was located off the main area, with rooms below standard. After a full day at a conference, facilities like a gym or pool would have been appreciated. Additionally, the customer service across housekeeping, front desk, and dining was unsatisfactory, with staff unable to assist with basic requests. Very poor ***

Great location that sadly the hotel didn’t match up to.

Tripadvisor 评级 2.0/5

TheRedun 经 TripAdvisor 认证的评论

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

We loved it here at Mecure on Hay.

Tripadvisor 评级 5.0/5

roberte854 经 TripAdvisor 认证的评论

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

Not remotely a 'Mercure' hotel

Tripadvisor 评级 2.0/5

Ian_Pratt 经 TripAdvisor 认证的评论

I stayed at the Mercure on Hay for 4 nights as part of a business trip to Perth. I booked this as a Mercure hotel without giving it much thought. I stay in the Mercure brand fairly regularly as a generally affordable option which offers consistent quality. This is not the case at the Mercure on Hay. Front desk was unmanned, which means using (trying to use) a barely functioning self check in. Rooms are dated but OK, while bathrooms look like a visit to grandma's house before you talked her into finally getting that renovation done. Frankly, the bathroom was gross. Noise levels are fairly high, with each banging door and corridor conversation echoing through the place. The helicopter arriving to the hospital across the road sounded like it was in the room with you. It tended to arrive at about 3am. Barista at the coffee shop downstairs randomly overcharged me for my coffees. No idea why that irritated me so much. Honestly, this isn't what you're looking for. There are another 10 or so hotels within a few minute's walk - choose one of those.

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. I’m truly sorry to hear that your experience didn’t meet the standards you’ve come to expect from the Mercure brand, and I appreciate your honest comments. Our Express Check-in Kiosk is designed to provide a quicker, more efficient arrival process for our guests, allowing you to get settled into your room without delay. We understand it may feel different compared to traditional check-ins, but rest assured, we’re always here to assist whenever needed. Regarding the condition of the bathrooms and the overall noise levels, I appreciate you bringing these issues to my attention. We are actively reviewing our facilities, including plans for future renovations, to ensure a more comfortable and modern experience for our guests. I was also disappointed to hear about your experience at Hop & Huddle restaurant, especially the overcharge. Please know that this will be addressed with the team to prevent it from happening again. Your feedback is invaluable in helping us make improvements, and while I regret that we didn’t meet your expectations on this occasion, I hope you might reconsider us in the future. We would love the chance to provide you with a much-improved experience. Kind Regards, Stephanie Netto General Manager

Only good thing was proximity to RPH

Tripadvisor 评级 1.0/5

shannonb684 Couples - 经 TripAdvisor 认证的评论

Well where to begin. Was second in line waiting and over heard the people in front of me asking when the air con would be fixed, um what, no air con. Rightio, they asked for a room discount and got told we can cancel your booking if you don’t want to stay here. But here have a couple of drink vouchers(that can only be used on very limited cheap drinks)The young Asian lady was so rude to the people in front and very curt with me. She was hard to understand. The hotel doesn’t check you in, you are now required to use a touch screen to do it yourself and then go back to the reception desk! My turn, I ask about the lack of air con and could I upgrade to a balcony room. Nope fully booked out, fair enough. Pay $35 a day for secure parking, happy about that until we get there, let’s be thankful we brought the smaller of our 2 cars. Bays are tiny and very limited. Elevators are dirty and very small Get to room and it’s freezing. Was clean enough, until you walk into the bathroom. House cleaning can only do so much with such a dated and un maintained bathroom. Taps in shower dripping and bath enamel peeling and stained. Call to reception to ask about more blankets, promptly sent another one. Go to the eatery and order chicken wings, loaded fries and onion rings. Wings come out cold, onions rings were so oily they saturated the napkin. Fries were really good and a huge serving. Man behind the bar was quite useless Thankfully reading these reviews I saw someone previously had gotten a small blower heater. Go and ask receptionist if I could please have one. Little Indian lady was so nice and come to our room and said while the air con was working the heating should be. She turns it up to the highest setting and tells me to let her know if it doesn’t warm up and she will find me a heater. She was really helpful. Finish our drinks and dinner and go back to room and it hasn’t changed temperature. Go back to reception and the same lady gets me a heater. I over hear the asan lady being rude to another check in lady who walks off with a scowl, which is understandable. Sleep was really good, pillows were nice and soft and mattress comfortable even though you could tell it was really old, room was a nice temperature after using the blow heater Continental breakfast was cold and dry, we got there just after 6.30, so weren’t late getting to it Best thing about this hotel is the proximity to RPH which is why we booked this one. I think next time we will book elsewhere and get a taxi

Dear Shannon, Thank you for sharing your detailed feedback about your recent stay. I’m sorry to hear that your experience did not meet expectations, and I truly regret the discomfort and inconvenience you encountered. Regarding the air conditioning issue, I sincerely apologise for the disruption it caused during your stay. We understand how important a comfortable room temperature is, and we did our best to address the situation. I’m glad to hear that the team member who assisted you was helpful and prompt in trying to resolve the issue. I appreciate your honest feedback about the food quality. Please know that we are actively working to enhance our menu and food items to improve the guest dining experience. Your comments about the wings and onion rings will be reviewed by our Food & Beverage team to ensure better quality and consistency moving forward. Thank you as well for noting the cleanliness of the room and the comfort of the bed, but I do acknowledge your concerns about the dated bathroom. We are continuously assessing areas for improvement to provide a more modern and pleasant environment for our guests. It’s disappointing to hear that you’re considering staying elsewhere for future visits, but I do appreciate your honest review. Should you decide to give us another chance, please contact me directly as we will be more than happy to provide a much-improved experience. Kind Regards, Stephanie Netto General Manager

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其他网络用户评价我们的酒店

  • 770 评论 8.3/10 位置
  • 1,385 评论 4.7/10 房间
  • 1,058 评论 7/10 服务
  • 14 评论 7.9/10 上网
  • 673 评论 3.4/10 清洁度
  • 630 评论 5/10 舒适度
  • 302 评论 2.7/10 氛围
  • 294 评论 6.1/10 早餐

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