黑伊街曼特拉酒店 - 珀斯 4 星

客户意见评级 (ALL 评级) 3.8/5 1,080 评论

黑伊街曼特拉酒店 - 珀斯 - Image 1
黑伊街曼特拉酒店 - 珀斯 - Image 2
黑伊街曼特拉酒店 - 珀斯 - Image 3
黑伊街曼特拉酒店 - 珀斯 - Image 4
201 Hay Street, 6004 珀斯, 澳大利亚

描述

酒店其他优惠

  • Perfect for long and short stay guests

  • 室内温水游泳池和健身房

  • 靠近免费公共交通站点

  • 酒店停车场

我们的客房

客房

酒店客房

  • 2 个人最多
  • 23 m² / 247 sq ft
  • 床上用品 1 x 特大床

酒店位置

黑伊街曼特拉酒店 - 珀斯

201 Hay Street
6004 珀斯
澳大利亚

GPS:-31.958718, 115.872236

电话
传真 +61 8 9267 4838

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店

会议和活动

会议室数量
1
最大房间的表面
90 m²  /  967 sq ft
最大座位容量
90
宴会的最大容量
64
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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  1,080 评论

TripAdvisor 评级  3.8/5  2,048 评论

Do not stay at Mantra on Hay!!

Tripadvisor 评级 1.0/5

Lee C 经 TripAdvisor 认证的评论

From the moment I entered the room, the smell of damp and mold was overwhelming. It was so strong that it made the room uncomfortable to sleep in, and it left me genuinely concerned about whether it was safe to breathe in for an extended stay. Whatever is causing the odor seems to indicate a significant moisture problem that really needs attention. The room itself was very average. The furniture was chipped, worn, and noticeably damaged. The pillows were flat, flimsy, and felt like something that had been sitting in an old linen cupboard for years. For the price I paid, I expected basic comfort at the very least. I also wasn’t allowed to reserve parking, which was inconvenient, and surprisingly, the air conditioning remote was shared between rooms, something I’ve never encountered in a hotel before. Overall, this was a really unpleasant stay, and I left feeling frustrated and disappointed. I don’t normally complain, but the standard here fell well below what I paid for, and I hope management takes these issues seriously. NOT RECOMMENDED.

Dear Guest, Thank you for taking the time to share your experiences with us. We are very sorry to hear that the condition of the room we gave you - especially the dampness and furnishings - caused stress and discomfort. This is certainly not the experience we are aiming to provide, and we understand your disappointment as we did not meet your expectations. We appreciate the feedback and we have already shared your comments with our management team. Thank you again for choosing to stay with us, and we hope to have the chance to make it up to you again in the future. Team Mantra

客户意见评级 4.5/5

Zhang J. 家庭住宿 - 所有已确认评论

干净，安静，宽敞，设施齐全

亲爱的张建伟， 感谢您对我们酒店的好评！我们很高兴您享受了干净和舒适的环境，希望下次再见到您！ 团队曼特拉

Hotel cancelled on us last minute

Tripadvisor 评级 1.0/5

colinr472 经 TripAdvisor 认证的评论

Disgraceful hotel. We were due to stay there for 3 days at the end of our WA holiday before flying back home. The hotel cancelled on us less than 24 hours before we were due to stay. There are no other hotels at all available in the area as the Ashes are on this weekend (funny that, Mantra is almost next to the cricket ground, hmm wonder if they've taken a preferential booking over ours?) We now face the prospect of 3 nights sleeping in the hire car, no showers, no aircon and no cooking facilities. My wife is ill through stress now. Mantra's only comment when I called them...... oh don't worry, we won't charge you a cancellation fee. Disgraceful, disgusting

Great Perth location

Tripadvisor 评级 4.0/5

bluestarsreiki 经 TripAdvisor 认证的评论

We recently stayed in a studio apartment, which had a kitchenette and a large king size bed, which was very comfy. There was plenty of room to sprawl out. The bathroom was very small but was fitted great smelling products in the shower and basin. When we first arrived we could smell stale cigarettes after leaving the lift. You could sometimes smell it in our room too, although the hotel is a No Smoking hotel. Our room looked tired and dated, despite being clean and neat in appearance. There is a great Chinese restaurant downstairs called “china Panda”, which was very yummy and a definite value add to staying at this hotel. Plenty of cafes right nearby to find and enjoy. Friday and Saturday nights you get ‘duff duff’ music playing late at night which was annoying when trying to sleep. Our room was on the Northside of the complex.

Dear Guest, Thank you very much for taking the time to detail your stay with us. We're pleased to hear that you enjoyed your time at Mantra and our surroundings. We will ensure to pass your comments along to our team for further review. Thank you again for choosing to stay with us, and we hope to have the chance to welcome you back again on your next visit. Team Mantra

Disappointing Experience Despite Great Location and Spacious Room

Tripadvisor 评级 2.0/5

Bingbongo 经 TripAdvisor 认证的评论

We are currently staying in Room 521. We booked this hotel because we trusted the Accor brand, but looking back, we should have trusted the other TripAdvisor reviewers instead. To be fair, the room is spacious, and the location is very convenient, with easy access to shops, restaurants, and transportation. There are also some staff who genuinely try to help, especially the lady during the afternoon shift, and I truly appreciate her kindness and effort. However, despite these positives, our overall experience has been a serious disappointment. Before our arrival, we raised concerns via email about cleanliness and hygiene standards, as we had read mixed reviews online. A staff member named Dani personally responded and promised that everything would be up to Accor standards. Unfortunately, that has not been the case. Cleanliness: It’s clear that the housekeeping team tried to clean, but the utensils provided in the room were not properly washed and had to be recleaned by ourselves before use. Toilets: The toilet leaks occasionally, and we have video evidence available upon request. This is simply unacceptable for a property under the Accor Group. Hot Water: The hot water in the bathroom is unstable, switching on and off unpredictably. When reported, a staff member named Ben told us that we were just “unlucky.” Hot water should never depend on luck — even homeless shelters in Australia provide consistent access to hot baths. It’s absurd that paying guests must “try their luck” for a shower. Service: Ben’s attitude was dismissive and unaccommodating. When I attempted to raise these issues politely, he replied that if I wished to report him to management, I could go ahead. That kind of response is unprofessional and disappointing. Housekeeping: We requested new towels as the old ones never dried properly (possibly due to poor ventilation). The first time, the old towels weren’t taken away; the second time, we received dirty replacements. When we asked about trash disposal, we were told to inform reception. We did — repeatedly — but nothing happened. Eventually, we had to empty the trash ourselves and request new liners. For a property under the Accor brand, these issues, from cleanliness and maintenance to service quality and attitude - FALL far BELOW expectations. This hotel has great potential thanks to its space and location, but until management takes immediate action to restore proper Accor standards, I cannot recommend staying here.

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其他网络用户评价我们的酒店

  • 742 评论 8.1/10 位置
  • 1,300 评论 5.7/10 房间
  • 906 评论 7.9/10 服务
  • 58 评论 2/10 上网
  • 572 评论 3.5/10 清洁度
  • 317 评论 3.7/10 设施
  • 216 评论 3.8/10 氛围
  • 46 评论 3.4/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。