珀斯美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 2,309 评论

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珀斯美居酒店 - Image 1
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10 Irwin Street, 6000 珀斯, 澳大利亚

描述

酒店其他优惠

珀斯美居酒店致力于为您提供最大的便利和温馨友好的服务，酒店设有旅游问讯处和租车服务台，提供全天候接待服务和客房服务。此外还提供无线网络和干洗服务等配套服务。

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酒店位置

珀斯美居酒店

10 Irwin Street
6000 珀斯
澳大利亚

GPS:-31.95676, 115.863106

电话
传真 +61 8 9221 3344

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.8/5  2,309 评论

TripAdvisor 评级  3.8/5  2,355 评论

“Very low standard for a 4-Star Hotel”

Tripadvisor 评级 2.0/5

Elijah W 经 TripAdvisor 认证的评论

The location and room size were the only satisfactory aspects of my stay. Beyond that, the overall service delivery fell significantly short of expectations. There were no basic amenities provided — no bottled water, toiletries, or even bathroom slippers. What was more disappointing was that our used towels from the previous night were simply refolded and placed back in the bathroom instead of being replaced. There was also no on-site parking, which meant incurring additional costs at Wilson Parking over a two-night stay. While this was my first time staying in a hotel in Perth, the experience was far below what I’d consider acceptable, and I would not recommend this property based on my stay.

Dear Elijah, Thank you for taking the time to share your feedback following your recent stay. I’m very sorry to read that your experience did not meet expectations, and I appreciate you bringing these concerns to our attention. While I’m pleased that our location and room size were positives, I regret that other aspects of your stay fell short — particularly around room servicing and the amenities provided. This is not the experience we aim to deliver, and your comments have been shared with the relevant department leaders for review and follow-up. With regard to parking, we acknowledge the inconvenience this can cause and continue to look at ways to better communicate nearby parking options for our guests. I would welcome the opportunity to discuss your stay personally and better understand the details of your experience. Please feel free to contact me directly on 0433 280 888 or via email at H1754-GM@accor.com . Thank you again for your feedback, and I regret that we did not leave you with a more positive impression of Perth hospitality. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Excellent location,great value, definitely stay agin

Tripadvisor 评级 5.0/5

marieanddon 经 TripAdvisor 认证的评论

Stayed 1 night. Reception staff very friendly. Ideal central location for attractions in town. Spacious very clean room. Bedroom has 2 very comfortable clean king bed. Room has 1 chair, kettle, AC, TV. and fridge. Bathroom is ensuite shower and toilet and clean with toiletries. Free very good WiFi. Electric  sockets near bed. Small Pool area with towels. Buffet breakfast good selection, bacon. Sausage, eggs, veg, pastries, toast, croissants jams, yogart juice, water, coffee, 5 cereal choices, cold meats and cheese, and fresh fruit. Really nice hotel. I Would recommend. As Good value, great location.

Dear Marie and Don, Thank you very much for taking the time to share such a detailed and positive review of your stay with us. I’m delighted to hear that you enjoyed our central location, found the hotel to be great value, and that your room was spacious, clean, and comfortable. It’s especially pleasing to read your kind comments about our reception team, the in-room amenities, Wi-Fi, pool area, and the variety offered at our buffet breakfast. Your recommendation means a great deal to us, and I will be sure to share your feedback with the team, who take great pride in delivering a welcoming and comfortable experience for our guests. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back to Mercure Perth again in the future. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Good

Tripadvisor 评级 4.0/5

P2HAM 经 TripAdvisor 认证的评论

Reasonable price and good location. Bit dated in decor and rooms need modernisation but staff helpful and a nice pool area

Dear P2HAM, Thank you for taking the time to share your review and for rating your stay with us 8/10. I’m pleased to hear that you found our pricing reasonable, enjoyed our location, and appreciated the helpfulness of our team, as well as the pool area. I also acknowledge your comments regarding the dated décor and the need for room modernisation. These are areas we are aware of, and your feedback reinforces the importance of our ongoing improvement plans. Thank you again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back to Mercure Perth in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

客户意见评级 0.5/5

Houpeng Z. 商务住宿 - 所有已确认评论

服务不好

Dear Houpeng, Thank you for taking the time to share your feedback. I am very sorry to hear that your experience at Mercure Perth was so disappointing, particularly in regard to cleanliness, service, and your overall comfort. This is far below the standard we aim to provide for any guest, and I sincerely apologise. Your comments are extremely important, and I have already shared them with our Housekeeping and Front Office leaders for immediate investigation and corrective action. Cleanliness and service quality are fundamental expectations, and I regret that we did not meet them during your stay. I would appreciate the opportunity to understand more about your experience so that we can ensure improvements are made and prevent similar issues for future guests. Please feel free to contact me directly at 04… or by email at H1… Thank you again for bringing this to my attention. I hope we may have the opportunity to restore your confidence in Mercure Perth. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

客户意见评级 4.5/5

Lin L. 情侣住宿 - 所有已确认评论

位置非常好，居住非常满意，床品也非常好，服务人员也态度非常友善，如果有机会，有时间，可以多住几天在贵酒店。唯一不足就是酒店比较旧可能电梯的维护加强些

Dear Lin L., Thank you very much for sharing your feedback following your recent stay with us at Mercure Perth. I am delighted to hear that you were very satisfied with your stay, and that our location, comfortable bedding, and the friendliness of our team contributed to a pleasant experience. It is wonderful to know that you would consider staying longer with us if time allowed — this is truly appreciated. I also appreciate your comments regarding the age of the hotel and the lift maintenance. Your feedback is valuable, and we continue to work on improvements to enhance comfort and reliability for our guests. I also note your personal preference regarding carpet in the rooms, and I’m pleased to hear that despite this, you still found the overall stay enjoyable. Thank you as well for your positive feedback on our sustainability initiatives and concierge service. These are important focus areas for us, and your recognition means a great deal to the team. We hope to have the pleasure of welcoming you back to Mercure Perth on your next visit. Warm regards, Tony Pallotta Relief General Manager Mercure Perth Hotel

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其他网络用户评价我们的酒店

  • 1,242 评论 8.9/10 位置
  • 2,101 评论 5/10 房间
  • 1,458 评论 7.6/10 服务
  • 64 评论 5.6/10 上网
  • 920 评论 5.6/10 舒适度
  • 802 评论 4.5/10 清洁度
  • 639 评论 2.8/10 设施
  • 545 评论 2.7/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。