Mercure Perth

Checked into premium queen room and window wouldn't seal, howling wind coming though and it was bloody freezing, headed out to dinner allowing maintenance guy to come and sort window. Came back an hour and a half later and they had decided to move me to another room. fair call, however they couldn't be bothered to move my bags for me though. They did however remove the bag trolley that was outside my room.. WTF??? Anyway ... moved into new room, no kettle or glasses etc, when questioned I got a zero care factor answer... this hotel doesn't provide water facilities etc. Dont get me wrong, I stay in developing country's am often in very remote locations out bush so completely understand the different levels of expectations, however this place claims and charges as 4star however it is no better than a motel out bush.. in fact I have often had better rooms out bush. Simply put, its Sheite... Take your money to a newer company that will appreciate your dollar and give you some service. The staff are clearly stretched and the rooms are kitted out like suburban motels.

CAN not believe they would still charge $240 for a standard room with broken doors just horrible. Room service is an option but they dont leave you a menu in the room so you know what to order and when you do order they have bad attention to details for example; we only received 1 x knife and fork when i ordered 2 x meals and asked for extra salt and peppe and only received 1 x salt sachet. The bar was never open while there. I wont leave much else but too expensive for what you receive

The hotel is very tired and not up to the standard of an Accor hotel, I sent and email to the regional manager and it was answered by the Mercure manager to say thanks for the feedback. They had construction going on in the next room for hours, totally unacceptable

As a positive, bed was comfy. Main issue is resource. Not enough staff, and as much as they try to assist their guests - they can’t. Don’t get room service (again resource driven) you may wait a very very long time - uber eats. Good luck checking in after 21.30, but again back to my first point. Franchise owner of this Accor branded establishment, looks like some work to be done for me to come back. Compliments to the staff I dealt with.

Would not recommend the Mercure on Irwin Street Perth. We were booked there for 9 days. The first room we were in, the TV was faulty. The sound would turn off after about two or three minutes. The shower was very dirty & mouldy. Several complaints didn’t resolve both of these problems. However a very nice receptionist by the name of Jade managed to move us to better room. However the new room also had issues in that the room safe wouldn’t lock and the bathroom basin tap handle would fall off. The overall impression was that the hotel is well worse and maintenance is non-existent.