Mercure Perth 4 estrelas
Nota clientes Avis (Classificação ALL) 3.7/5 313 comentários
10 Irwin Street
Check-in desde as - Check-out até às
Com um cenário íntimo e bem iluminado, o restaurante Beccaria é o local perfeito para tomar um copo de vinho com alguém especial ou marcar um encontro animado de convívio com a família e os amigos. Inclui ainda um pequeno-almoço de bufete variado.
O Cucina on Hay serve experiências partilhadas italianas autênticas na parte leste de Perth. Encontre amigos e família, e saboreie o campo de Itália com fantásticos produtos do oeste da Austrália.
Com uma decoração acolhedora e sofisticação contemporânea, é um prazer descansar nos quartos do Mercure Perth no final de um longo dia. Os hóspedes à procura de hotéis em Perth podem encontrar uma vasta variedade de configurações, com opções de alojamento Privilege e Superior. Todos os quartos possuem uma variedade de comodidades convenientes, que incluem uma secretária, TV com canais por cabo, WIFI e Internet por cabo, ar condicionado, janelas que podem ser abertas, minibar e utensílios para chá/café.
Avaliações dos nossos clientes
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
4 Star bollocks
Nota Tripadvisor 2.0/5
P588CAcraigc Negócios - Avaliação com certificação TripAdvisor
Checked into premium queen room and window wouldn't seal, howling wind coming though and it was bloody freezing, headed out to dinner allowing maintenance guy to come and sort window. Came back an hour and a half later and they had decided to move me to another room. fair call, however they couldn't be bothered to move my bags for me though. They did however remove the bag trolley that was outside my room.. WTF??? Anyway ... moved into new room, no kettle or glasses etc, when questioned I got a zero care factor answer... this hotel doesn't provide water facilities etc. Dont get me wrong, I stay in developing country's am often in very remote locations out bush so completely understand the different levels of expectations, however this place claims and charges as 4star however it is no better than a motel out bush.. in fact I have often had better rooms out bush. Simply put, its Sheite... Take your money to a newer company that will appreciate your dollar and give you some service. The staff are clearly stretched and the rooms are kitted out like suburban motels.
NOT UP TO STANDARD
Nota Tripadvisor 1.0/5
Shari D Couples - Avaliação com certificação TripAdvisor
CAN not believe they would still charge $240 for a standard room with broken doors just horrible. Room service is an option but they dont leave you a menu in the room so you know what to order and when you do order they have bad attention to details for example; we only received 1 x knife and fork when i ordered 2 x meals and asked for extra salt and peppe and only received 1 x salt sachet. The bar was never open while there. I wont leave much else but too expensive for what you receive
Very tired hotel
Nota Tripadvisor 1.0/5
darrenpevans Famílias - Avaliação com certificação TripAdvisor
The hotel is very tired and not up to the standard of an Accor hotel, I sent and email to the regional manager and it was answered by the Mercure manager to say thanks for the feedback. They had construction going on in the next room for hours, totally unacceptable
Yeah / Nah
Nota Tripadvisor 3.0/5
Chris P Negócios - Avaliação com certificação TripAdvisor
As a positive, bed was comfy. Main issue is resource. Not enough staff, and as much as they try to assist their guests - they can’t. Don’t get room service (again resource driven) you may wait a very very long time - uber eats. Good luck checking in after 21.30, but again back to my first point. Franchise owner of this Accor branded establishment, looks like some work to be done for me to come back. Compliments to the staff I dealt with.
Dear Chris Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Nota Tripadvisor 1.0/5
N2082QPpeterh Couples - Avaliação com certificação TripAdvisor
Would not recommend the Mercure on Irwin Street Perth. We were booked there for 9 days. The first room we were in, the TV was faulty. The sound would turn off after about two or three minutes. The shower was very dirty & mouldy. Several complaints didn’t resolve both of these problems. However a very nice receptionist by the name of Jade managed to move us to better room. However the new room also had issues in that the room safe wouldn’t lock and the bathroom basin tap handle would fall off. The overall impression was that the hotel is well worse and maintenance is non-existent.
Dear Peter Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Em parceria com TripAdvisor