Novotel Perth Murray Street 4,5 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 2.793 comentários

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Novotel Perth Murray Street - Image 1
Novotel Perth Murray Street - Image 2
Novotel Perth Murray Street - Image 3
Novotel Perth Murray Street - Image 4
388 Murray Street, Street, 6000 PERTH, Austrália

Descrição

Extras do hotel

  • Mantenha-se ligado com Wi-Fi de alta velocidade grátis.

  • Alojamento e pequeno-almoço gratuitos para as crianças.

  • Passeie pela RAC Arena, Elizabeth Quay e centro de negócios de Perth.

  • Piscina exterior e ginásio.

  • O galardoado Keishi Day Spa

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Localização do hotel

Novotel Perth Murray Street

388 Murray Street, Street
6000 PERTH
Austrália

GPS:-31.95098, 115.85477

Telefone
Fax +61 8 6317 9358

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  2.793 comentários

Classificação do TripAdvisor  3.6/5  138 comentários

Novotel Murray Street

Nota Tripadvisor 5.0/5

marinay833 Família - Avaliação com certificação TripAdvisor

I was a little hesitant about staying at the Novotel Murray Street Perth, given some of the mixed reviews, however, our staycation experience was thoroughly positive. From start to finish, the staff were professional and helpful. We were very happy that our request for two interconnecting deluxe rooms was met. We stayed on level 21, with a west-facing view, and the views were beautiful. A lovely touch was the delivery of a beautiful cake to the room for a birthday celebration. We had a wonderful dinner at the hotel's restaurant, Miss Mi. Despite the restaurant being at full capacity, both the food and service were excellent. Breakfast was also good. The level 12 swimming pool area is also a highlight. The heated pool provided a very relaxing space to unwind. Our request for a late check-out at 1 pm was granted without any issues (Accor platinum member). Overall, I would definitely recommend the Novotel Murray Street Perth as a good option for a hotel in Perth's CBD.

A truly disappointing stay. Don't stay here.

Nota Tripadvisor 1.0/5

VickyH2400 Avaliação com certificação TripAdvisor

A very disappointing stay. Arrived at hotel very late after a long day of travelling. You have to pay $100 deposit per night. I have never paid this for a hotel. It should state this on their booking page. Our so called family room was tiny. The double beds were not full double bed size. The beds were set up to be two twin beds as there was only pillows for one person. The pillows were horrendous. Large square cushion pillows stuffed into small rectangular pillow cases. They were so hard it wasn't possible to put your head on. The beds were on wheels and wouldn't stay still. We contacted housekeeping and got slightly better pillows but wheels on bed could not be locked. There were stains on the carpet and a previous guest's smelly socks in the wardrobe. This is supposed to be a 4* hotel and costs $300+ a night!!! I called reception and was told they would notify a manager and get back to me- no-one did only housekeeping. On a plus side the black out blinds were good and we didn't hear outside noise during the night. Breakfast was truly awful. I don't want to be mean but it was just awful. Pancakes, scrambled eggs etc actually tasted awful. Food for was running out at 9.15am. We were told they were not replacing sausages because it was too late- despite 45 minutes to go. I ordered an omelette. It was quite possibly the worst omelette I have ever tried. I couldn't actually eat it. Had poached eggs and they were acceptable. But everything else was so poor. We ate almost nothing and went to a cafe for breakfast. I think their breakfast chef actually needs some training on cooking. We had not been able to use the pool because we arrived later than planned- I asked when we checked in if we could use it for an hour after breakfast and was told no because we would have officially checked out. One of the key reasons we chose this hotel was because of the pool. I also wasn't welcomed as a member or given the welcome drink. We had stayed in another Accor hotel the 5 nights prior to this stay. I think Accor need to do some serious training for staff in this hotel. I wish we had just stayed somewhere cheap. As we couldn't use the pool, the room and beds were tiny and the breakfast was inedible we might as well have stayed somewhere cheap. This is not a 4* standard hotel.

Dear VickyH2400, Thank you for taking the time to share your detailed feedback following your recent stay with us. I truly empathise with your experience and am genuinely sorry to hear that it fell short of your expectations, especially after what must have been a long journey. Please accept my heartfelt apologies for the discomfort you experienced regarding the room and bedding, as well as the oversights in housekeeping and the disappointing breakfast service. This is not the standard we strive to uphold, and I’ve personally shared your feedback with our leadership team for immediate attention and improvement. I can understand how disappointing it must have been not to enjoy pool access or to receive the recognition you deserved as an Accor member, both of which should have been seamless parts of your stay. We are also reviewing our communication regarding incidental deposits and amenities to ensure everything is clear and transparent moving forward. Your feedback is incredibly valuable to us and will directly inform the retraining and improvements we are already working on. If your travels bring you back to Perth, we would be delighted to have the opportunity to restore your faith in us and provide you with the exceptional experience you deserve. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Worst customer service

Nota Tripadvisor 1.0/5

Devy K Avaliação com certificação TripAdvisor

As someone who frequently stays at 5-star hotels, I can confidently say that the reception service at Novotel Perth Murray Street is at most 1-star quality. Upon arrival, we greeted the receptionist with a warm hello, yet she couldn’t even respond. Instead, she continued staring at her computer screen, completely ignoring us. There was no other guest being served before we came—her desk was free—yet she didn’t acknowledge us at all. When she finally spoke to us, she barely made eye contact, kept looking at her screen, and did not smile even once. Maybe she was having a bad day, but at a 4-star hotel, that is simply unacceptable. Unfortunately, We had mistakenly booked for the 15th of March instead of the 16th (a late-night booking at 11:37 PM, clearly an honest mistake). Since we obviously didn’t check in on the 15th, the room remained unused. Instead of listening and trying to assist us, the receptionist kept repeating the mistake like we were being scolded. We weren’t asking for special treatment—just a bit of understanding and basic hospitality. When we asked if anything could be done, she just kept arguing rather than offering a solution. The attitude was almost like: “It’s your mistake, not our problem—deal with it.” We requested to speak to a manager, who was at least more polite and professional, but still ultimately unhelpful. He admitted that the hotel was not fully booked at the time, yet still refused to accommodate us for the night. Instead, he offered a discounted rate for another booking. His excuse? “The system won’t allow it.” Let’s be honest—that’s complete nonsense. But fine, we also accept our mistake for booking for the wrong day. The result is We were left with no room for the night. The lack of flexibility, empathy, and professionalism made this the worst hotel experience I’ve ever had. As someone who works in the service industry, I know that customer service is about solving problems, not creating more. Novotel Perth Murray Street failed at that completely. I will never stay at a Novotel again and would strongly advise others to avoid this location if you expect even basic hospitality. A Message to Senior Management: If a senior hotel manager is reading this, please humbly accept our feedback: the receptionist who sits second from the right corner on 16th March at 6pm, either should not be working in this industry, or she urgently needs further training. A smile, a simple “hello,” and basic eye contact are the easiest things she could do to make guests feel welcome. I’m sure they teach this on the very first day in hotel school. I strongly encourage you to review your CCTV footage for further investigation. Her lack of professionalism and hospitality is not just a bad experience for us—it reflects poorly on Novotel’s standards as a whole.

Dear 842devyk, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about your experience and completely understand the frustration you felt regarding the service you received. Your satisfaction is very important to us, and I appreciate you bringing this to my attention. It is disheartening to learn about the lack of acknowledgment during your check-in and the difficulties you encountered with your booking. This level of service does not align with the warm hospitality we strive to provide. While we have systems and policies in place to guide our operations, I firmly believe they should never overshadow essential qualities such as kindness, understanding, and effective problem-solving, especially when genuine mistakes occur. I want to inform you that I have already discussed this matter with our Rooms Division Manager, and he has addressed it directly with the team members involved. Your feedback is invaluable, and we will incorporate it into our ongoing customer service training to prevent similar experiences for future guests. I can only imagine your frustration, especially as someone who works in the service industry and understands what great hospitality should feel like. It genuinely concerns me that we left you with such a poor impression. While I completely respect your decision not to return, I would truly appreciate the opportunity to speak with you personally should you wish to discuss this further. Please be assured that your feedback has been heard and is being taken seriously. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Excelente localizacao !

Nota clientes Avis 5.0/5

Drausio V. L. D. Famílias - Comentários confirmados de ALL

Excelente localizacao, facil acesso a restaurantes e pontos turisticos.

パース滞在は、最高のベッド　最高のアイリッシュパブ　ショッピングなら　このホテル

Nota Tripadvisor 5.0/5

yukakof485 Romântica - Avaliação com certificação TripAdvisor

マネージャーの mr Rishi Bhardwaj ありがとうございます。 滞在中　手違いを早急に　対処して頂きました。　兎に角　私の行きたい所の地下のホテルです。　アイリッシュパブは、抜群 このホテルのキングサイズのベッドの　寝心地最高位でした。延長滞在　即座に　したくらい　超便利な　ホテルです。accor メンバーに　なると　世界中の旅　最上級に　お得です。 お勧め　パース滞在は　ココ

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.741 comentários 9.3/10 Localização
  • 2.220 comentários 7/10 Quarto
  • 1.925 comentários 7.4/10 Serviço
  • 21 comentários 7/10 Internet
  • 938 comentários 6.1/10 Limpeza
  • 753 comentários 6.5/10 Pequeno-almoço
  • 643 comentários 7.8/10 Comodidades
  • 485 comentários 6.5/10 Piscina

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.