Mercure Hotel Hamburg am Volkspark

Mercure Hotel Hamburg am Volkspark 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 28 comentários

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Extras do hotel

  • A 25 minutos a pé do Volksparkstadion (HSV) e da BARCLAYS Arena

  • 1 criança menor de 16 anos pode ficar gratuitamente no quarto dos pais.

  • Estacionamento para hóspedes do hotel. Carregador público na frente do hotel.

  • Relaxe no Volkspark, nas instalações para esportes VAF ou com locação de bicicletas na cidade

  • As linhas de ônibus 2 e 3 param bem em frente ao hotel

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Alemanha

GPS:53.574836, 9.889451

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

Nossas acomodações

Para uma estadia confortável no Mercure Hotel Hamburg am Volkspark 4 estrelas, totalmente climatizado, oferecemos 128 quartos Standard, além de 12 suítes Privilege espaçosas para atender melhor às exigências de nossos clientes; recomendamos especialmente Para estadias em família: 1 criança de até 16 anos pode ficar no quarto de seus pais sem custos (incluindo café da manhã). Animais são permitidos sob solicitação, por EUR 15/noite, dependendo da disponibilidade. WIFI grátis em todos os quartos.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  28 comentários

Classificação no TripAdvisor  4.0/5  868 comentários

Not really a 4-star hotel

Classificação TripAdvisor 3.0/5

WorldExplorer_1111 Negócios - Avaliação certificada TripAdvisor

The quality of the hotel does not represent a 4-star hotel. The bathroom was kind of dirty. Same issue with curtains. The doors from the room were damaged and unrepaired. I could spot a bunch of small low-cost unprofessional "bricolage" repairs in various places of the bathroom. A side board mounted above the bathtube was leaking when using a shower. The ventilation in the bathroom did not work and it was not posible to open the window completely, which resulted in dense air both in the bathroom and in the room. But the breakfast was good and internet worked quite well.

Dear WorldDiscoverer_1111, thank you for taking the time to write to us after your stay at our hotel, and we deeply regret that the services offered did not meet your expectations. We sincerely apologize for the inconvenience caused. MERCURE brand hotels do their utmost to provide you with the best quality of service during each of your stays. Therefore, your opinion is of the utmost interest to us. Moreover, we can assure you that we will take the necessary measures to improve the quality of the above-mentioned services in a sustainable way. We are glad that you enjoyed our delicious breakfast so much and that we could give you a good start into the day. Thank you again for your comment. We hope to regain your trust at one of your next overnight stays and look forward to welcoming you back soon. With kind regards Your hostess Cornelia Spiller Hotel Director

Accor membership means nothing here

Classificação TripAdvisor 1.0/5

AtCheshire Negócios - Avaliação certificada TripAdvisor

As a Platinum member we would normally be upgraded to the best available room. On check-in we were told upgraded to a comfort room, however the comfort rooms are meant to be overlooking the inside courtyard and therefore quiet. The room we were allocated was in my opinion a standard room at the front of the hotel, all we can hear is traffic and other doors slamming. As a platinum member we are also supposed to get a welcome gift, when I queried this, the guy on reception checked his list and asked when we made the booking, which was the previous day, he said the list was printed at 08:32 today and we weren't on it. Told he would sort it, on return to the room later in the evening, still no welcome gift in the room. Also on check-in when asked about the upgrade, we were told the privilege rooms were fully booked, yet on the Accor app they were still available to book, despite this he still said we had the best room available. Sorry to say that we will not book this hotel ever again as they have no regard to regular Accor frequent travellers.

Dear AtCheshire, it is with great regret that I read your feedback about our hotel and services. I would like to formally apologize to you. I will review this incident internally in the next few days and send you further feedback and compensation. To do so, please contact us at our hotel address H1659-fo1@accor.com Until then, I remain with kind regards from Hamburg Your hostess Cornelia Spiller Hotel Director

A bit tired in places

Classificação TripAdvisor 3.0/5

Orpenitin Negócios - Avaliação certificada TripAdvisor

A nice buffet breakfast with a good selection and comfy enough beds. Overall though all feels a little bit tired and the main road next to it is very noisy all the time. Room decor is pretty dated and the towels very very thin. Staff friendly enough

Not my last stay there

Classificação TripAdvisor 4.0/5

LeTeuton Negócios - Avaliação certificada TripAdvisor

Wasn't my first either. The hotel is well placed (for me, not for Hamburg sightseeing), clean, with comfortable beds and friendly staff. Breakfast too expensive, as is often the case at Mercure. Only criticism: Doors noisy when not closed gently, and cleaning women chatting loudly in the hallway, from one end to the other, when I for once had the time to stay in bed a bit longer.... Mentioned this to the receptionist upon check out, but I don't think he would mention this to management.

unapologetically bad service

Classificação TripAdvisor 1.0/5

R7697BNannaf Negócios - Avaliação certificada TripAdvisor

4pm November 7, 2021 The front desk attendant denied us service (refused to replace a device that was not working in the room when we got there), after my suggestion how to solve our problem, she told me in a commando voice "we cannot do it because I said so and this is how it will be". Well what can I say, we all have a commando voice. I responded in kind. She starts yelling at me and then hangs up on me. The other attendant solves my problem in 5 minutes, but denies us to give the name of the first attendant saying he needs to cover up for her because she is new. No one has apologized to me. This last one is saying that he does not believe that this girl could have yelled at me. This is the worst service and rather profound level of unprofessionalism that I have ever experienced in a hotel. Plus the hotel itself is so-so, Europe usually has a much better maintained hotels than this one. Stalled smell of old or not very clean carpet, has a feeling of a cheap hotel. Plus we came here to celebrate, and now my mood is ruined because we walked into a nest of commandos but were not prepared to behave as a private.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 557 comentários 9/10 Localização
  • 812 comentários 4.9/10 Quarto
  • 635 comentários 8.3/10 Serviço
  • 19 comentários 9.1/10 Wifi
  • 502 comentários 8/10 Café da manhã
  • 433 comentários 4.6/10 Conforto
  • 306 comentários 6/10 Limpeza
  • 278 comentários 7.3/10 Custo-Benefício

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