Novotel Sunshine Coast Resort 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 3.9/5 รีวิว 4,117 รายการ

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, ออสเตรเลีย

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ความพิเศษของโรงแรม

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

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Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
ออสเตรเลีย

พิกัด:-26.631233, 153.097443

โทรศัพท์
แฟกซ์ +61 7 5448 8001

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  3.9/5  รีวิว 4,117 รายการ

เรทติ้งบน TripAdvisor  3.2/5  รีวิว 422 รายการ

What a shambles

คะแนนจาก Tripadvisor 1.0/5

Daniel_M_Bird รีวิวที่ได้รับการรับรองจาก TripAdvisor

This was a work event so I wasn’t expecting to be on holidays although the location did look idyllic on some social media platforms I had looked at prior to my arrival. Straight off the bat, the place had a strange vibe, odd odour and looked run down. Little did I know the longer I stayed the worse it got, see images for reference. The site is a proper shambles, gutters full of growth, leaking gutters, leaking roofs, water damaged ceilings and the outdoor areas are borderline unsafe. Slippery stairs, poor lighting…. I could go on. My room had a horrible odour, aircon ran warm, fridge was noisy, no bottled water and overall fairly miserable. It’s an embarrassment to the All / Accor group.

Awful hotel experience

คะแนนจาก Tripadvisor 1.0/5

B M รีวิวที่ได้รับการรับรองจาก TripAdvisor

An absolute shambles of a hotel, don’t waste your time or money staying here. Checked in to room 189 and tv and lights didn’t worked. Moved rooms at 930pm and the bathroom tap wouldn’t turn off. Called reception for 15 mins and no one answered. Walk into reception to find four hotel staff talking with each other. They suggest calling maintenance at 10pm to sort plumbing and I wasn’t entertaining it. 3rd room I’m moved to and the bathroom tap was faulty and ran all night, wasting so much precious tap water. Night manager casually tells me that the week prior plumbing had problems with the whole side of the building that they placed me in. Hotel is the worst run Accor property I have ever stayed in. Save your money and time and stay elsewhere

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

คะแนนจาก Tripadvisor 1.0/5

KevinJZJ รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Dear Jiazhouj, Your overall guest experience has been taken very seriously and as we have discussed previously the Front Office team are improving and training in regards to member recognition and the status benefits. The operational laundry is on the other side of the resort and currently investigating the source of the noise you have experienced. Thank you for your positive review on the resort facilities, activities and restaurant staff. We would like the opportunity to welcome you back and provide you with a much improved stay and as discussed please reach out and will ensure an upgraded offer. Thank you! Kindest, Falynne Hills Front Office Manager

Not Accor loyalty friendly anymore

คะแนนจาก Tripadvisor 1.0/5

StacyC1503 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Unfortunately I need to avoid this Accor property. As an Accor Plus Explorer Diamond member, this stay was disappointing, with no apparent loyalty recognition due to the busy season. The resort feels tired, with dated rooms, worn fixtures, and a standard that does not reflect the price. Water leaks during rain have led to foyer closures, damaged paintwork, and visible mould. Food and drinks are expensive, café hours are limited after breakfast, and laundry facilities are inadequate. Room cleanliness and food quality were below expectations. Not recommended, particularly for loyal Accor members.

Dear Stacy, Thank you for taking the time to share your feedback following your recent stay, and for your continued loyalty as an Accor Plus Explorer Diamond member. We’re genuinely sorry to hear that your experience did not meet expectations. We regret that you felt your loyalty was not appropriately recognised during a busy period. While high occupancy can be challenging, it should never diminish the level of appreciation and service we aim to provide our valued members, and we apologise that this was not reflected in your stay. Your comments regarding the condition of the rooms, maintenance concerns during wet weather, cleanliness, dining value, café operating hours, and laundry facilities have been carefully noted. These matters have been shared with our leadership and relevant teams, as feedback such as yours is essential in guiding improvements and prioritising investment across the resort. We understand your disappointment, particularly given the expectations associated with both our pricing and Accor loyalty standards, and we’re sorry that we fell short on this occasion. Thank you again for your honest feedback. While we regret that your experience led to this recommendation, we do appreciate you bringing these concerns to our attention. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Not really a fancy 5-star, more of a good family resort.

คะแนนจาก Tripadvisor 2.0/5

Russell T รีวิวที่ได้รับการรับรองจาก TripAdvisor

I agree with most other comments in this section - dated rooms, general minimal maintenance and a bit over priced. Some suggestions for management if they read this..... 1. Hire a roof plumber to fix the water leaks. Large sections of the foyer closed off when it rains, bubbling of paint in the rooms, some signs of mold and external fittings perishing. Its tropical QLD so the rain shouldn't be a surprise!! 2. Enforce the pool rules. So many people ignoring the posted rules, letting kids jump off decking, glassware everywhere. 3. Open the on-site Cafe longer. Maybe delay the opening until after breakfast service and stay open all afternoon. Some people need supplies and caffeine hits in the afternoon. 4. Buy a couple of modern and functioning washing machines. 1 machine ($10) and 2 $6 dryers that couldn't dry half a load. Ironic that a proudly cashless hotel needs 8 x $2 coins to use the laundry. 5. A bit of work poolside - a couple of extra umbrellas for shade, and maybe a bit of music would be good too. I reckon open up the room opposite the restaurant a bit more. 6. Attention to detail - cobwebs in hard to reach areas, bins in the room had used tissues and ear buds under the rubbish bag, premade desserts in the casual dining area were soggy and a bit tasteless. In positive news, breakfast and brekky staff were great, the foyer is a feature and the vibe on the deck on a Saturday night was pretty good too! Nice to see the kangaroos roaming and grounds are well kept. I think it's a good hotel for families and family groups. There are enough activities that fhe kids can keep themselves amused for eternity. It just wasn't the right vibe for a middle aged couple getaway. A bit isolated so we found a good local car hire to get us around, which was awesome. Overall, the resort should be accurately marketed as a family resort rather than say it's a 5 star facility.

Dear Russell, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We appreciate your balanced feedback and the practical suggestions you’ve outlined. Your comments regarding room condition, maintenance, pool safety, laundry facilities, café hours, and attention to detail have been noted and shared with our management and operational teams. Feedback like yours is invaluable in helping us identify areas that require focus and improvement, particularly in a tropical environment such as ours. We’re pleased to hear you enjoyed our breakfast offering, the service provided by our team, the atmosphere on the deck, and the natural surroundings of the resort. It’s also great to know the family-friendly facilities and activities were a positive highlight. We understand that our resort experience may not suit every type of getaway, and we appreciate your perspective regarding expectations and positioning. Your comments will certainly contribute to our ongoing review of how we present the resort to future guests. Thank you again for your constructive feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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