ibis Pau Lescar 3 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 496 comentários

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Descrição

Extras do hotel

  • Recepção acolhedora 24 horas, respeitando as medidas sanitárias

  • Ambiente descontraído e contemporâneo em um hotel com ar condicionado

  • Um serviço de lanches 24 horas

  • .

  • Estacionamento privado, grátis, externo e seguro

Nossas acomodações

Localização do hotel

ibis Pau Lescar

rond-point route de Bayonne
64230 LESCAR
França

GPS:43.31857, -0.42409

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Serviço de quartos

Café da manhã

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  496 comentários

Classificação no TripAdvisor  4.0/5  292 comentários

Zero Customer Service

Classificação TripAdvisor 1.0/5

Neil_Burgin_Two Família - Avaliação certificada TripAdvisor

Was originally booked at the sister hotel, the Novotel. They contacted me on the day of arrival to say their aircon was broken and they had no fans. These things happen. We understand that. They out booked us to the ibis. There was no gesture of goodwill, not even the offer of complimentary breakfast. An ibis next to a car dealership is not the same as a Novotel with a swimming pool and views of the park. We gave them 3 opportunities to make a gesture of goodwill but they refused saying they had internal politics. Not impressed at all. We asked for the Accor customer service email address but they just ignored us / pretended not to understand.

Excellent hôtel, équipe accueillante et professionnelle

Classificação TripAdvisor 5.0/5

115fran_oisv Avaliação certificada TripAdvisor

Excellent séjour dans cet hôtel très bien agencé, avec une jolie terrasse et des espaces communs bien conçus. Les chambres sont bien isolées des bruits extérieurs. Par coïncidence, j'ai eu le privilège de séjourner à l'hôtel en même temps que 2 équipes du Tour de France qui faisait étape à Pau; l'équipe de l'hôtel était donc fortement mobilisée par cet événement annuel exceptionnel, malgré cela, le modeste client que j'étais a également été très bien accueilli...

Management refused to honor a confirmed booking.

Classificação TripAdvisor 1.0/5

73P-Alex Avaliação certificada TripAdvisor

I made a confirmed booking for this Ibis back in December 2023. I middle of March, they wrote to me that they were full and would not honor my booking, even being for the moment Accor All Gold. They only proposed to downgrade me to an Ibis Budget with zero compensation. Part of the room was already paid using points. I raise the issue that they should find me an alternative in a equivalent or better hotel. They offered me another Ibis, but how ridiculous is this, they wanted me to pay the difference! Tons of email exchange. Management is clearly dishonest and of bad faith! They tried to claim a Black out date! But I had a confirmed booking...and they took over two month and half to reach to me. Avoid this place if you can! Accor should not allow this kind of one sided dishonest behavior from a property.

Dear Customer, The dates on which your reservation was made are considered BOD (black out dates) because they are blocked for a special event planned from year to year. Customers with their ACCOR card unfortunately have the option of booking by forcing their reservation. The latter is forced on the reservation system, and when we manually check the reservations date by date, we notice this overreservation. This is why we have warned you as soon as possible. We are not responsible for the ACCOR system, we suffer technical problems, just like you. Sincerely, Florence | Sales & Reception Referent

Air conditioning defective, no reduction in price or notice at check-in.

Classificação TripAdvisor 1.0/5

Radondirk Romântica - Avaliação certificada TripAdvisor

When we checked in, we were not informed that the air conditioning was broken. This condition is not acceptable for the price of this hotel. Directly under the roof it was impossible to sleep at 33 degrees celsius. Opening the window was not an option because of the noisy traffic. Neither we nor the other guests, who also complained right after check-in, were offered goodwill. The condition of the rooms is very basic and not up to IBIS standards. Only the breakfast and the friendliness of the staff were good.

Monsieur RADONDIRK, Nous vous remercions de nous avoir écrit suite à votre séjour à ibis Pau Lescar. Nous sommes sincèrement désolé que les prestations hébergement n'aient pas été à la hauteur lors de votre venue et nous excusons à nouveau pour la gêne occasionnée concernant la climatisation. Nous espérons tout de même vous revoir lors d'un prochain séjour, la climatisation étant opérationnelle à ce jour. nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Florence | Chargée Commerciale

Viagem de negócios

Classificação TripAdvisor 3.0/5

djfarze Negócios - Avaliação certificada TripAdvisor

Após muitos quilómetros percorridos desde o Porto sem parar, chegamos a este simpático hotel, o funcionário de serviço recebeu-nos bem. O problema é que, dado o adiantado da hora, tudo à volta estava fechado, restou-nos comer no hotel e somente havia lasanha, que remédio, teve de ser, o preço, €21,10 é que é muito exagerado. O quarto estava aceitável, a cadeia Ibis anda é a poupar nos produtos de higiene nas casas de banho. Tinha parque de estacionamento gratuito e WiFi gratuita. A localização é boa, quer nos acessos quer na proximidade com o aeroporto.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 50 comentários 8.5/10 Localização
  • 157 comentários 5.1/10 Quarto
  • 210 comentários 9/10 Serviço
  • 85 comentários 8.8/10 Café da manhã
  • 84 comentários 4.4/10 Conforto
  • 49 comentários 5.9/10 Limpeza
  • 39 comentários 4.8/10 Comida
  • 32 comentários 4.3/10 Comodidades

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