Hotel Mercure Pau Palais des Sports 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.7/5 1.284 comentários

Extras do hotel

  • Hotel totalmente reformado desde 2019.

  • Fibra óptica

  • Piscina e terraço para relaxar.

  • Canais esportivos (Bein Sport) e canais internacionais-RMC

  • Restaurante com produtos frescos, sazonais e orgânicos

Nossas acomodações

Escolha uma das diversas categorias disponíveis: quartos Standard, quartos Superior ou Suítes com vista para a piscina e para a cordilheira dos Pirineus.

Localização do hotel

Hotel Mercure Pau Palais des Sports

106 Avenue de l Europe
64000 PAU

GPS:43.329243, -0.352751

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

La Basse Cour


Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.7/5  1.284 comentários

Classificação no TripAdvisor  4.0/5  171 comentários

Certificado de excelência 2023

Peaceful location in easy reach of Pau

Classificação TripAdvisor 4.0/5

John B Família - Avaliação certificada TripAdvisor

There is ample car parking space right in front of the hotel which is not far from the motorway. We were made welcome and the all the staff we met were accommodating and helpful. Although our room was smaller than expected it was clean and attractive and to compensate for size had a large TV screen. There was no writing table, but the bed was comfortable, and the bathroom was clean and bright. It is a peaceful location. There is an attractive swimming pool, but we did not use it. Dinner in the restaurant was extremely good, the food excellent and we enjoyed our stay. Dogs were allowed in the restaurant which might not please everyone. The hotel is well placed to visit Pau which is only ten minutes away by car.

Rooms more of an IBIS level but top-notch staff

Classificação TripAdvisor 3.0/5

Francoise L Avaliação certificada TripAdvisor

Cramped rooms, narrow and hard beddings on which it is impossible to relax, not-so-fresh pillows, super thin towels, minimalist toiletries– just a gel fixed to the wall of the shower, we had to claim hand soap – we were used to a better treatment by Mercure hotels. The rooms here are more of a basic Ibis. The parking is not closed, which is not reassuring when you have to leave luggage in the car due to lack of space. Many customers weren't wearing masks - even in elevators - and we didn't see them asked to wear ones. In addition, the sanitary pass is not required for breakfast, a rule by the Accor group according to the receptionist. However, we stayed in another Accor hotel in September and customers without a sanitary pass had to have their breakfast in their room. On the other side the hotel is quiet and well located near the highway, dinner and breakfast were more than good. The staff are very kind and responsive. These positive points made our stay a little more comfortable.

Chère cliente, Je vous remercie d'avoir pris le temps de nous écrire suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. Nous sommes désolés que le service et la prestation n'aient pas été à la hauteur de vos attentes et nous vous prions d'accepter nos plus sincères excuses. Nous faisons notre maximum pour satisfaire nos clients, et vos recommandations d'amélioration sont importantes pour nous. Les commentaires comme le vôtre nous aident à nous améliorer. Dans un premier temps, je vous remercie de souligner l'amabilité et l’accueil de notre personnel, je ne manquerai pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Ensuite, sachez que nous allons commencer dès la fin du mois des travaux pour notre parking privé afin de le fermer et le sécuriser encore davantage, bien qu'il soit entouré de caméras de surveillance. Dans l'attente de vous revoir prochainement, sans doute dans des conditions plus habituelles, et dans l'espoir de regagner votre confiance, je vous souhaite une agréable journée. Carlos Galban Directeur / General Manager


Classificação TripAdvisor 3.0/5

Kristo22 Couples - Avaliação certificada TripAdvisor

Very much an average score. On the plus side - very nice design of public spaces, nice outdoor swimming pool (didn't use it though). Level of service left us question out choice of the hotel. Be very careful when ordering taxi thought the hotel, demand info about the pricing policy, especially when travelling during weekend and not familiar with the local regulations. When ordering at the hotel bar, be aware you might not understand the invoice when checking out, no signature required when asking to add the cost to your room.

Unclean during a global pandemic, we had to leave the hotel.

Classificação TripAdvisor 1.0/5

DHManx Couples - Avaliação certificada TripAdvisor

Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms. The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth. We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased. We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables. We complained again & asked for another room. Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem. The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”. We were offered free breakfast, but declined & asked for a refund. We ended up having to leave the hotel & find new accommodation. This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked. The refund was gained ok, but overall the cleanliness & response was shambolic.

Dear guest. We would like to thank you for taking the time to leave a review. We are however surprised to hear your remarks. As at the Hotel Mercure Pau Palais Des Sports, the wellbeing and safety of our guests is our highest priority. In response to the global COVID-19 situation, we have implemented full health and safety training. So that all hygiene and safety measures are in accordance with the governmental guidelines, and we are audited by Bureau Veritas. I would like to point out something regarding your experience at the hotel: · Usually, the guest who wants to change the room do not make photos as you have done and after they take a shower and call the reception to change the room. · Concerning my housekeeping manager, I want to add that she doesn’t speak English and she has checked the rooms before and she did not found anything. · It is not usually neither, the guest threaten us to posting the photos (like you have done in TripAdvisor, , Expedia), if we not accept to offer a discounted the room. · And to end, your husband told me about the possibility to offer you the room for your next visit to the Basque Cost for the inconvenience, normally if you want to leave the hotel we do not said that to the GM. · I would like to point as well, that you have not paid the drink that you take in our lobby. I was at your entire disposal and I offered you a free upgrade, the breakfast, but as we can see that was not enough for you. Best regards

Very Friendly Hotel

Classificação TripAdvisor 4.0/5

Peter G Couples - Avaliação certificada TripAdvisor

We stayed in this Hotel last weekend and the highlight of the stay was how professional and friendly the staff were. The staff made sure that our stay was as enjoyable as possible. Everything is done with a smile on their face.

Dear Peter G., Thank you for taking the time to share your experience in our hotel with the Tripadvisor community ! We are glad that you enjoyed your stay in our establishment ! Our entire team is delighted to welcome every customer, with the same desire to please. We are looking forward to welcoming you on your next trip and we wish you a very nice day.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 169 comentários 8.9/10 Localização
  • 389 comentários 7.8/10 Quarto
  • 517 comentários 9.2/10 Serviço
  • 219 comentários 7.5/10 Conforto
  • 160 comentários 9.4/10 Café da manhã
  • 137 comentários 8.3/10 Limpeza
  • 111 comentários 9.1/10 Atmosfera
  • 89 comentários 8.3/10 Comodidades

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