Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not fully meet your expectations. Regarding the elevator, we understand the inconvenience caused by the renovation works. To allow our guests to plan accordingly, this information was communicated by email prior to arrival and is also clearly indicated on our website. We also offered alternative accommodation should these works have been incompatible with your stay. We are pleased that our team was able to offer you another room promptly after you reported the unpleasant smell in your initial room. We also regret the inconvenience caused by the air conditioning. Following your report, our maintenance technician did intervene; however, the issue required work on equipment located outside the room and could not be resolved immediately. Finally, we are sorry that your overall experience did not reflect the level of service you expected as an ALL Gold member. Your comments have been noted and shared with the relevant teams as part of our continuous improvement process. We thank you again for your feedback and wish you all the best in your future travels. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your excellent rating and for sharing your feedback. We are delighted to read that you enjoyed our central location, the cleanliness of your room, our breakfast, and the many restaurants and cafés nearby. It is wonderful to know that you had everything you needed for a perfect weekend in Paris. We are, however, sorry that your stay was disturbed by noise caused by other guests during the night. Please accept our apologies for this inconvenience. We hope to have the pleasure of welcoming you back very soon. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your excellent rating and for sharing your feedback. We are delighted to read that you appreciated our location in the heart of Paris as well as our parking facilities. We also take note of your comment regarding reception staffing at certain moments and thank you for bringing this to our attention. Your feedback helps us continue improving the guest experience. We hope to have the pleasure of welcoming you again very soon. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your wonderful review and your excellent rating. We are delighted to read that you enjoyed your stay so much and that we were able to fulfill your request for an Eiffel Tower view. It is also a pleasure to know that the birthday surprise helped make your stay even more special. We hope to have the pleasure of welcoming you again very soon for another memorable stay in Paris. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your excellent rating and for your kind feedback. We are delighted to read that you had a great stay and that you were very satisfied with your experience, especially our location. We hope to have the pleasure of welcoming you again very soon. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your excellent rating and for your loyalty as an ALL – Accor Live Limitless Silver member. We are delighted to read that you appreciated our location, the surrounding neighborhood, and the friendliness of our team. Your kind words will be gladly shared with our reception staff. We hope to have the pleasure of welcoming you again very soon. Kind regards, Magda P. General Manager

Dear Thomas, Thank you for your kind words regarding your recent stay. We are pleased to hear that you appreciated our friendly service and the personal atmosphere of our hotel. It is wonderful that you found our location convenient for exploring the local area and accessing public transport. We hope to have the pleasure of welcoming you again very soon. Cordialement, Amandine Chef de réception

Dear Faruk B., Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back again very soon! Warm regards, Manon Cheffe de brigade

Dear Martin W., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and appreciated the comfort and peaceful atmosphere of the hotel. We are aware that the elevator can sometimes be a challenge and its replacement is planned in the near future to further enhance our guests’ experience. We would be delighted to welcome you again on a future visit. Warm regards, Manon Cheffe de brigade

Dear Yvonne H., Thank you for sharing your experience with us. We are glad to know that you enjoyed our hotel’s location and found our front desk team welcoming. We regret that certain aspects of your stay, particularly regarding the room condition and housekeeping service, did not meet your expectations. Please accept our apologies, as this does not reflect the level of comfort and service we aim to provide. Your feedback has been passed on to our teams for review and improvement. We truly value guest feedback and hope to have the opportunity to welcome you again for a more pleasant stay. Warm regards, Manon Cheffe de brigade

Dear Timo R., Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed our hotel, the location and that our staff made a positive impression. We appreciate your positive feedback, we hope to welcome you again soon ! Warm regards, Manon Cheffe de brigade

Dear Phil R., Thank you for your kind review ! We're delighted to know you had a great stay and enjoyed the hotel and our location. We hope to have the pleasure of welcoming you again in the future. Warm regards, Manon Cheffe de brigade

Dear Herbert O., Thank you for taking the time to review your stay. We’re pleased to know that our team’s service and our location contributed positively to your experience. We also appreciate your comment about the hotel’s condition, your input helps us continue improving our facilities. We look forward to welcoming you back for an even better experience. Warm regards, Manon Cheffe de brigade

Dear Elmonda B., Thank you for your kind feedback! We're happy to hear that you enjoyed our location, and that our staff made a positive impression. We hope to welcome you again soon ! Warm regards, Manon Cheffe de brigade

Dear Corinna M., Thank you very much for your kind and thoughtful review. We're truly pleased to know that you had a pleasant stay and that our team made you feel welcome and well cared for. It's also great to hear that you enjoyed our location and the variety offered at breakfast. We acknowledge your feedback regarding the room's condition and want to assure you that updates are underway to improve certain elements and ensure even more comfort in the future. We're grateful for your continued trust in Mercure hotels over the years and we hope to have the pleasure of welcoming you again soon on your next visit to Paris. Warm regards, Manon Cheffe de brigade

Dear Michael K., Thank you for taking the time to share your experience at Hôtel Mercure Paris Tour Eiffel Grenelle. We are delighted to hear that you enjoyed our prime location, which indeed offers easy access to the Eiffel Tower and local attractions. We appreciate your feedback regarding the comfort of your Privilege room and are pleased that the amenities met your needs. It is wonderful to know that our breakfast selection was satisfactory, and we are glad you found the nearby restaurants to your liking, especially the Thai restaurant Chantaboury. Our team takes great pride in providing excellent service, and your kind words will certainly be shared with them. We look forward to welcoming you back on your next visit to Paris. Cordialement, Amandine Chef de réception