维也纳城市美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 877 评论

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  • 适合家庭入住!我们的高级型客房空间宽敞,最多可容纳三人。

  • 每周六提供免费导游带领的城市游(参与人数有限)

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酒店位置

维也纳城市美居酒店

Hollandstrasse 3
1020 维也纳
奥地利

GPS:48.215123, 16.376181

抵达和交通

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  • 停车
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  • 空调
  • 无限网络
  • 早餐
  • 酒吧

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适合各种口味。您可选择入住舒适的标准客房、现代风格的高级房或装饰豪华的尊享房。

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我们的客人评论

我们的客人评论

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ALL 评级  4.4/5  877 评论

TripAdvisor 评级  4.0/5  1,396 评论

Hotel exactly as hoped for and in a great location

Tripadvisor 评级 4.0/5

ElsMc Couples - 经 TripAdvisor 认证的评论

The hotel is in a great location, just a 10-15 minute walk across the canal to the main area of Vienna. Check-in was straightforward and the staff were helpful with any questions we had, I had contacted the hotel in advance and they arranged a taxi to collect us from the airport and again for the return journey (about €40 each way). Our room was facing the back/courtyard so although no views from the hotels location it was very quiet and peaceful at night with no disturbance from outside noise or other guests. The rooms decor was smart but trendy and it was cleaned every day whilst we were out. Some of the furnishings were quite quirky, there was complimentary water, kettle and hot drinks and also a handy fridge. Hairdryer and towels were in the bathroom and shampoo/shower gel was provided. The room was a good size and the bathroom space was adequate. Unusual that the bed wasn't "made" but the duvets were folded on top each day?! Good wardrobe and shelf space and we occasionally used the aircon unit although the room temperature was generally fine, lighting could of done with being a bit brighter near the mirror. There was sometimes a bit of a queue at the lifts at peak times but not too bad. Also the breakfast area was very busy on one day so there is extra seating in the hallway. Seats and information leaflets are in the lobby area and there's a small bar area which we didn't use. The breakfast room was well run, staff kept it clean, getting tables ready and were on top of keeping the food and drinks stocked up, they were friendly and helpful when needed. Food options were decent and as expected from a city centre hotel and it got us ready for the day out ahead of us. I would definately recommend this hotel for many reasons eg.location, cleanliness, friendly&helpful staff and nice rooms and I would stay here if visiting Vienna again!

Dear ElsMc, Thank you for choosing the Mercure Wien City for your travel in Vienna and taking time to make us detail review of your experience. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Decent hotel, good location, But ...

Tripadvisor 评级 4.0/5

chrisnyt Couples - 经 TripAdvisor 认证的评论

OCT '22 There are very noisy roadworks going on outside the front hotel and the aircon is switched off because it's below 22C outside which means that room is too hot unless you open a window If you want a decent night's sleep, make sure that you don't have a room facing the road or perhaps a higher floor. Apart from the noise, the hotel is fine. A little shabby and longish waits for the lift. Breakfast is good.

Dear Chrisnyt, Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. Unfortunately, there is some construction in the making next to the hotel. I am very sorry for the inconvenience and I do apologize and regret that this impacted your experience at our hotel. I will share your comments with the services mentioned to improve our quality of services. Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager

Perfect for a city break

Tripadvisor 评级 5.0/5

Rhiannon B 家庭住宿 - 经 TripAdvisor 认证的评论

Excellent connections to the city, and local restaurants and beer houses only a walk away. Exceptionally clean and they had all the amenities that you would need. Breakfast was fantastic with a lot of choice and all the staff were very helpful and attentive.

Dear Rhiannon , thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Excellent hotel for a short city break

Tripadvisor 评级 5.0/5

deccrv Couples - 经 TripAdvisor 认证的评论

Stayed here for three nights and the hotel worked brilliantly for us on every level. Yes the rooms are a little small and the decoration a little tired but that's really inconsequential for a short break given the hotel has so many positives. Location is fine for central Vienna and a short 5 minute walk will easily take you into the centre and metro. The rooms are clean and well laid out and breakfast is generous with plenty of choice. All the staff we met were friendly, knowledgeable and accommodating. Reception were very helpful with a couple of minor requests and the restaurant staff were always polite and helpful. If your main goal is just having somewhere to stay while you see the sights then this hotel works perfectly and is good value for money. I would definitely stay here again if I return to Vienna

Dear Deccrv, It is so wonderful to hear that you had such a good time in our hotel and I would like to thank you again in the name of the entire team for this outstanding feedback. Thank you for appreciating our passion and also for sharing your experiences with us. We are very happy to hear that we could exceed your expectations and that you enjoyed your time in our beautiful city. We are looking forward to welcoming you hopefully soon again! Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

A little shabby around the edges, but nice stay

Tripadvisor 评级 4.0/5

MAP12 Friends getaway - 经 TripAdvisor 认证的评论

Hotel location a bit out of the way, but within easy walking distance to many sights. Hotel clean and comfortable - but a little worn. Staff was very helpful. I would recommend and return to this hotel.

Dear Guest, thank you for choosing the Mercure Wien City and the time to make a review! Great to read that you enjoyed your stay with us and thank you for your fantastic feedback on our service. I will be sure to share your kind words with the entire team. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

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其他网络用户评价我们的酒店

  • 779 评论 9.3/10 位置
  • 774 评论 6.2/10 房间
  • 762 评论 9.3/10 服务
  • 10 评论 8/10 上网
  • 496 评论 8.1/10 早餐
  • 415 评论 5.4/10 舒适度
  • 315 评论 6.7/10 清洁度
  • 91 评论 2.3/10 设施

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