维也纳中心阿德吉奥酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 878 评论

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Uraniastrasse 2, 1010 维也纳, 奥地利

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酒店位置

维也纳中心阿德吉奥酒店

Uraniastrasse 2
1010 维也纳
奥地利

GPS:48.211084, 16.38384

电话
传真 +43 1 908303910

抵达和交通

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从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

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我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  878 评论

TripAdvisor 评级  4.0/5  1,199 评论

卓越奖 2023

Appalling customer service and bad location

Tripadvisor 评级 1.0/5

jessicasW3663EN 家庭住宿 - 经 TripAdvisor 认证的评论

Appalling customer service and front of house. Went to check in with my elderly mother to discover, we had mistakenly booked for the night before. The receptionist was rude, absolutely unsympathetic, and offered a new room for more than the price I’d paid. No drinks were offered to guests and it was a horrible stuffy atmosphere in a really bad location. We had to make a very fast rebooking elsewhere and took the cheap and cheerful Babula Hotel which actually was fine. Really disgusted with the customer service here typical chain hotel with no empathy for the guest at all. As I was with my 78 year old mother some kindness would have been appreciated.

Friendly service!

Tripadvisor 评级 4.0/5

Adventure14976992102 商务住宿 - 经 TripAdvisor 认证的评论

I spent a week here for business. Friendly service! Reception personnel helped with my questions and offered to give access to meeting areas to work for a while in quiet after I had checked out. Breakfast was tasty and personnel helpful. The room was big, but just slightly outdated, and importantly bed was good to sleep in!

Good hotel with helpful staff

Tripadvisor 评级 5.0/5

Simon D 经 TripAdvisor 认证的评论

We planned to stay one night (Saturday 15th September), but timed our arrival to land during the worst storm in 30 years. Our plan was to head to Hallstatt on the 16th, and on to Salzburg on the 17th, but none of this happened as the railway running west fron Vienna was closed throughout this period due to flooding. We stayed in a standard room overlooking the inner courtyard, so no view except for a blank wall on the otherside of the court yard. The room was very comfortable. The kitchen area had some very basic cooking equipment which we didn't use as we went out for dinner. There is a small supermarket (Billa) a couple of minutes walk from the hotel. There is a larger InterSpar (or something like that) at Vienna Mitte station (where the City Airport Train goes to), which is about a 10 minute walk from the hotel. Transport is good - there is a stop for route 1 just outside the hotel to the right (it will take you anti-clockwise around the north and west edge of the central zone). There is also a stop for route 2 outside the front door to the left, which will take you clockwise around the east and south side of the central area. You can also change from route 1 to route 2 (and vice versa) at the Parliament stop in the south-west corner of the central area to give you a ride around the edge of the city and back to the hotel. Google 'Bigboy travel Vienna tram tour' and you'll find a map which tells you what you can see. The Underground has stops at Schwedenplatz and Stubentor (lines U1 and U3 respectively), each about 5 minutes walk from the hotel. As our travel plans were disrupted, we ended up staying Sunday night as well, this time in a room with a city view - thanks to the very helpful member of staff on reception on Sunday afternoon. We did enquire about staying Monday night as well, but the price went up considerably and we found a cheaper apartment across the city which was also very good. We made good use of the luggage store room before and after each stay - saves lugging bags around the city. We would definitely stay here again, provided the price is right!

Poor service, lack of accountability, and safety concerns during stay.

Tripadvisor 评级 1.0/5

Ratanapitakkul P 商务住宿 - 经 TripAdvisor 认证的评论

This was the worst experience I've ever had at a hotel. I paid an additional 60 Euros for a late check-out until 4 PM, which had been confirmed and paid for in advance. However, on the day of check-out, while I was taking a shower around noon, I heard someone open the door and enter the room. I was shocked and felt extremely unsafe. I immediately called the reception, and they informed me that it was likely the housekeeping staff, who were unaware of the late check-out. Yet, there was no accountability or apology given for this incident. It’s unacceptable that a hotel of this standard cannot ensure the safety and privacy of its guests. After this, I packed my things and went down to check out at 2 PM. I asked for an explanation regarding the incident, but the same guest service staff, who clearly had no sense of customer service, said that the system showed the late check-out but didn’t know how this happened. He blamed the housekeeping team, saying that he didn’t know or do anything wrong, and still, no one took responsibility. Neither the staff nor the hotel investigated the situation seriously. There was poor communication between departments, no formal apology, or a clear explanation. This made me feel completely undervalued as a guest, and I did not receive the level of service expected from an Accor hotel, which emphasizes high standards of service, safety, and privacy. Moreover, the attitude of the staff was unfriendly and indifferent. Even the receipt, which had an incorrect address, was not rectified as promised. I was told to wait for the manager to fix it, and to this day, I still haven't received the corrected receipt via email. This was a very disappointing experience with the Accor group, and I wouldn’t recommend this hotel to anyone. I hope the hotel improves its service by prioritizing better service standards, safety, and customer care.

Clean, cosy, comfortable stay for a family

Tripadvisor 评级 5.0/5

ΝΙΚΟΛΕΤΑ Π 家庭住宿 - 经 TripAdvisor 认证的评论

Our room was big, very clean and comfortable, with many amenities such as kitchen, microwave, fridge, freezer, coffee maker, ironing board, etc. We used the gym, the children played at the game area that was near the reception. The hotel is at a very convenient location, ten minutes walk from the center, there is the tram/bus station outside the hotel and the metro station 5 minutes from the hotel. The staff was very polite and helpful. I didn't mind that they don't clean the hotel every day because we could take our garbage in the special room in our floor, separate the plastic, the paper etc, and we could get clean towels whenever we needed. I would choose Aparthotel Adagio again!

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其他网络用户评价我们的酒店

  • 1,547 评论 9.6/10 位置
  • 1,644 评论 6.8/10 房间
  • 1,074 评论 7.9/10 服务
  • 30 评论 7/10 上网
  • 555 评论 6.8/10 清洁度
  • 425 评论 7.2/10 早餐
  • 260 评论 5.1/10 性价比
  • 193 评论 6.2/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。