维也纳斯蒂芬大教堂索菲特酒店

客户意见评级 (ALL 评级) 4.6/5 3,185 评论

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Praterstrasse 1, 1020 维也纳, 奥地利

描述

酒店其他优惠

  • 所有酒店客房和套房都可以欣赏到整个维也纳的屋顶风景。

  • 位于市中心，地理位置优越

  • 豪華水療中心設有桑拿浴室、蒸氣浴室、漩渦浴缸、休閒區和健身室

  • Loft 餐厅、酒吧和休闲区，360 度欣赏城市风景

  • 八间自然采光充足的会议室，可举办各种活动会议

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酒店位置

维也纳斯蒂芬大教堂索菲特酒店

Praterstrasse 1
1020 维也纳
奥地利

GPS:48.212654, 16.379287

电话
传真 +43 1 906162000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

DAS LOFT

在可俯瞰城市屋顶的顶级维也纳餐厅尝遍珍馐百味：采用当地最好的食材烹制而成的别出心裁的菜肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  3,185 评论

TripAdvisor 评级  4.5/5  2,892 评论

卓越奖 2024

SO Good!

Tripadvisor 评级 4.0/5

RonaldoDaSilva Friends getaway - 经 TripAdvisor 认证的评论

Amazing stay at this property. Well located, walking distance to everywhere. Incredible views of Vienna… for breakfast. Great spa! Staff was friendly and super helpful. But, the rooms really impressed me, borderline spectacular - large, plenty of closets, spacious beds, incredible bathrooms, coffee machine in the room - just a really perfect layout and use of space. I recommend it and would definitely stay there again!

Dear RonaldoDaSilva, Thank you for your amazing review and for sharing your fantastic experience at SO/ Vienna! We’re thrilled to hear that you enjoyed every aspect of your stay – from our prime location and breathtaking views to our relaxing spa and helpful team. We’re especially delighted to know that our rooms made such a positive impression on you. It’s wonderful that you appreciated the thoughtful layout, spacious design, and the little details like the coffee machine. Your recommendation means the world to us, and we can’t wait to welcome you back for another spectacular stay! Best regards, Christian E. Klaus, General Manager

So Vienna So Disappointing

Tripadvisor 评级 1.0/5

Curiosity425271 商务住宿 - 经 TripAdvisor 认证的评论

We booked this hotel thinking it would deliver the same quality and service as So Paris, unfortunately this was not the case. The room had several broken fittings and damaged furniture. The breakfast area was grubby, the service half hearted ( on our first morning we waited for 30 minutes to be served coffee) The ‘buffet’ areas were messy and the floor dirty and sticky in some parts. On our last day the room was not serviced when we returned mid afternoon, the surly girl on reception seemed to think this was in some way of our making The only redeeming experience came from the maintenance man who with impeccable manners reset the safe in our room. We would never book this hotel again.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the shortcomings you encountered. The condition of your room and the issues with cleanliness in the breakfast area are unacceptable and fall far below the standards we strive to uphold. Your comments have been shared with our housekeeping and food & beverage teams to ensure these matters are addressed and rectified promptly. Waiting 30 minutes for coffee and returning to an unserviced room are experiences that no guest should have to face. Additionally, we regret that the interaction with our reception team left a negative impression. Please know that we will be reinforcing training with our staff to improve service efficiency and professionalism. It’s encouraging to hear that our maintenance team was able to assist you effectively. We will pass along your kind words to the individual who reset your safe. Your experience is not reflective of the guest experience we aim to provide, and we deeply regret that we were unable to deliver the level of quality you expected. We appreciate your feedback, as it highlights areas where we must improve, and we hope you might reconsider and give us an opportunity to restore your confidence in the future. Kind regards, Christian E. Klaus, General Manager

Book elsewhere or be disappointed

Tripadvisor 评级 1.0/5

divatravels1 家庭住宿 - 经 TripAdvisor 认证的评论

Hotel under-delivers at every point. Concierge and receptionist ignored us upon arrival - we had to ask for assistance as they were busy chatting to each other. Rooms are like hospital rooms - no warmth, no style, no character. Bed is horrendous. Feels like it’s 20 years old and moves around the room with the slightest touch. Never heard a bed so noisy with not much movement! Lobby Lounge closes at 5.30 - unbelievable for a supposed 5 star hotel They tell you to go to the rooftop bar - where it is booked out - so impossible to get a drink in this hotel! Overall very disappointing - and I have 2 days left here!!

Dear Divatravels1, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience has been disappointing and not reflective of the high standards we aim to provide. Your comments about the lack of attention from our staff upon arrival are concerning, and I apologize for this lapse in service. First impressions are vital, and we regret that we fell short in making you feel welcomed and valued. We are also sorry to hear that the design and comfort of the room did not meet your expectations. We understand how important a good night’s sleep is, and we will have our team inspect the bed in your room to address the noise and stability issues. If you want to further clarify, the problems you had during your stay you can contact Ms Christina Hager, christina.hager@so-hotels.com anytime. It is our aim to offer you a personalized and helpful service. Nevertheless, we hope to be able to welcome you again soon so that we can convince you of our house and service. All the best Christian E. Klaus, General Manager

Das loft lets this hotel down

Tripadvisor 评级 3.0/5

Kat B 经 TripAdvisor 认证的评论

Review Our stay had its positive aspects: the housekeeping service was excellent, the beds were comfortable, and the check-in process was smooth and efficient. However, our experience at Das Loft was deeply disappointing. We chose this hotel specifically to enjoy the rooftop bar, but were turned away in the evening despite being invited earlier that morning to return. We came back early to make the most of our final evening, only to be denied entry without any prior notice about another event taking priority. Adding to the frustration, we weren’t even allowed to take photos. This lack of communication and prioritization of paying guests left a sour impression. Although we were invited to return for breakfast, the food that morning was uninviting, and the staff were equally unwelcoming. My advice to management: ensure hotel guests feel valued, especially when they come to experience key features like the rooftop. Better communication and improved hospitality would go a long way in avoiding similar disappointments for future guests.

Dear Katherine, Thank you for sharing your feedback about your recent stay with us. While we’re pleased to hear you appreciated the housekeeping, comfortable beds, and efficient check-in, we deeply regret that your experience at Das Loft did not meet your expectations. We understand how important it was for you to enjoy the rooftop bar during your stay, and we sincerely apologize for the miscommunication that led to your disappointment. Guest satisfaction is our top priority, and it’s clear that we fell short in ensuring that you felt valued and informed about changes to availability. We will address this internally to improve communication with our guests regarding event schedules and access to key areas of the hotel. It is also disappointing to hear that your breakfast experience did not meet the standard we strive for. Rest assured, your comments about the food and service have been shared with the relevant teams for immediate review. We truly value your feedback and will use it to enhance the experience for future guests. We hope you’ll give us another opportunity to provide you with the exceptional hospitality we’re known for. Kind regards, Christian E. Klaus, General Manager

Great Location - Not Great Hotel

Tripadvisor 评级 3.0/5

PhilDoh 经 TripAdvisor 认证的评论

Good location - our room was massive! if a little grey. Standard big chain trying to be trendy type hotel. Cathedral view room on 13th floor was very spacious and comfortable with built in furniture and fairly well appointed - if you are staying more than a few days you may struggle with storage space. The 'bathroom' has a folding divider from the the bedroom - in our room it didn't work very well and complaints to the front desk didn't get it resolved. TV and sound system were infuriating to try to use and we could not get the hotel menus from the TV to order room service as the signal kept cutting out. We did call room service and the did deliver a great bottle of wine (although it was a tad expensive) I liked the space of the room, but the technology in the room was a let down (we were woken up by the lights flashing in the middle of the night - complaint was not actioned on) Coffee bar in the lobby had inconsistent service - the male server made the coffee better than the female - the guy did art on the top and provided a chocolate, she just pushed a button on the machine and didn't give any treats. Roof top restaurant - terrible service. You felt really unwelcome as staff would walk past you and around you, and ignore you when you arrive and it takes a while to get service. We went for a drink one night but the music was so loud it was impossible to sit and enjoy the night time view of Vienna - Lost in Translation it was not. Great for a business hotel but no real soul.

Dear PhilDoh, Thank you for taking the time to share your detailed feedback about your recent stay at SO/ Vienna. We appreciate your comments regarding our great location and the spaciousness of your Cathedral view room. We’re glad to hear that you found the room comfortable, but we sincerely apologize for the issues you experienced with the bathroom divider and the technology in your room. It’s disappointing to hear that your complaints were not resolved, and we will address this with our team to ensure we provide better support in the future. Your feedback about the coffee bar and rooftop restaurant is also valuable to us. We strive for consistency in service, and we’re sorry to hear that your experience did not meet our usual standards. The ambiance and experience of Das LOFT should enhance your time with us, and we will review the concerns you raised regarding the staff interactions and noise levels. We appreciate your insights, as they help us identify areas for improvement. Thank you for sharing your thoughts, and we hope you might consider staying with us again to experience the enhancements we aim to make. Warm regards, Christian E. Klaus, General Manager

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其他网络用户评价我们的酒店

  • 1,367 评论 9.7/10 位置
  • 2,290 评论 8.4/10 房间
  • 1,912 评论 8.3/10 服务
  • 14 评论 7.3/10 上网
  • 888 评论 8.1/10 早餐
  • 802 评论 7.8/10 舒适度
  • 750 评论 8.9/10 氛围
  • 553 评论 8/10 设施

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