维也纳城市诺富特酒店 4 星

We arrived at the Novotel Wien hotel on the 15 of December with -2c degrees and the weather forecast fo the next days was -6 and snowfall. Although the room was really nice the heating was not working !! The first option they offered us was to give us more blankets! Keep on mind that we are taking about a 4star Hotel !!! We finally moved to a new room at 11;00 pm ! We were awake from 5:00 am that day . The new room that offered us had 2 single beds since they could not offered a bedroom with a double bed ! It was hard to believe that there was not available a bedroom with a double bed. Anyway we moved to the new bedroom with 2 matress but unfortunately the one was totally destroyed ! I had a terrible sleep and I woke up with a pain in my back. I called them 8 o'clock in the morning to inform them that they have to find a solution ! Both the lady that was in the front desk and the "manager" were so rude and without any concern about my problem they just informed me that the housekeeper will come up and check it ! After one hour of the phone call I had no news .I had to go to the reception by myself just to inform me that the housekeeper had not informed them yet about the mattress!! It was insulting not only the fact that they didn't believe me but also that they acting like the didn't care of what I was telling them . It seems that they just ignorned me with an irrogant style. I was very disappointed so I asked the manager to come up with me and check the mattress. THEY NEVER ADMITT THAT THE MATRESS WAS SUCH IN BAD CONDITION! THEY TREATED ME IN SUCH A BAD MANNER THAT I COULD NEVER IMAGINE ! Of course I asked for their business cards but only the manager offered me one . The other lady said she does not have one ! All these in Novotel Wien 4star hotel !! I have already informed my travel agent and they wil also handle the situation from their side.

When I booked hotel ,I asked for directions from airport to Hotel ,we where sent to wrong Hotel !! So they paid for taxi to correct Hotel ,stay was pleasant ,clean etc,had Breakfast on our last day ,it cost €46 for 2 people ,it was a very unappetising breakfast for that amount of money,at Airport a Breakfast is €7.90 a very big difference,so disappointed at being ripped of like this ,never again

Family stay for a 5 day Vienna vacation trip. Breakfast is outstanding (specially for European standards); staff is very friendly, and most speak English. Location is near lots of shops and restaurants within walking distance; Access to train is literally within a few steps from lobby, and main tourist area with nightlife & dining within few blocks away. Rooms are nice and clean 👍. Whenever we return to Vienna, will definitely stay here again.

We were looking for a restaurant to eat and many were booked or accepted only cash, we only had a credit card. We came across this place and Markus happily gave us a table and explained where to find the food in the buffet they had at the time. He was very well mannered and welcoming. Markus saved us from starving that morning. Thank you!

The room was very comfortable and the double glazed windows with additional external glass window made the room very quite, the restaurant and bar area was also very good The Metro station is less than 5 minutes away and trams less than 10 minutes away so made getting to and from any location in the city very easy