维也纳市诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,033 评论

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Aspernbrueckengasse 1, 1020 维也纳, 奥地利

描述

酒店其他优惠

  • 从维也纳诺富特酒店步行即可到达市中心

  • 行政房，带阳台，可欣赏环城路景色

  • 16 岁以下儿童可免费与父母同住一间客房

  • 沿多瑙河运河延伸的跑道就在酒店前面

  • 餐厅供应经过有机认证的当地菜肴

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酒店位置

维也纳市诺富特酒店

Aspernbrueckengasse 1
1020 维也纳
奥地利

GPS:48.213099, 16.382962

电话
传真 +43 1 90303555

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

五感

这家现代化的餐厅供应当地和国际精选特色菜，采用新鲜、一流的时令素材制作。 所有菜式均可订购三种尺寸：作为试吃、头盘或是主菜

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,033 评论

TripAdvisor 评级  4.0/5  1,980 评论

“Good Location, Average Service”

Tripadvisor 评级 4.0/5

759negarh 经 TripAdvisor 认证的评论

I stayed at this hotel for three nights in September 2025. The location is excellent — very convenient for the metro and easy access to the city center. Breakfast was average for a 4-star hotel. My room was on the first floor facing the street. Although I placed the “Please clean my room” sign, housekeeping didn’t come until I asked. The cleaning was quite superficial, and tea and coffee were not refilled. The next day, housekeeping came around 6 p.m., which was rather late, and only refilled the tea. I was surprised to see that the glasses were washed in the bathroom sink without detergent — not very hygienic in my opinion. I requested new glasses the following day, and they replaced them. A jug was provided for filling water from the bathroom tap, which I didn’t find hygienic either. Overall, the location was great, but housekeeping quality and hygiene standards should be improved.

Dear Guest, Thank you for taking the time to share this review of your stay with us. We appreciate your positive overall rating and are glad you recognized our team's efforts. However, we sincerely regret that certain service aspects during your stay fell short of expectations. Our housekeeping team is available daily until 6:00 PM and would have been happy to address any immediate needs upon request. Cleanliness standards are paramount, and we've reinforced proper glass-cleaning protocols with our staff. Nonetheless, we're delighted our central location served you well for exploring Vienna. The Nestroyplatz metro station's proximity makes city access particularly convenient for guests. We do hope that we will have the chance to see you again in the future. Best wishes, Markus Koller, General Manager

AVOID, AVOID!! If I wanted cold showers I would go camping!!

Tripadvisor 评级 1.0/5

Vacation08814344560 商务住宿 - 经 TripAdvisor 认证的评论

Yet again this morning no hot water, despite taking it at 5am. This goes beyond an inconvenience, this is not acceptable, simple basics for a hotel to offer paying guest. A refund for my stay I think should be offered!! I was not told this shortage of hot water during my booking, if I had I would not have booked it. Trying to Glam it up, calling it a ‘DIVA Alert’, no it’s basic hygiene!! I will not stay here again. AVOID, AVOID!!

Dear Guest, Thank you for sharing a review. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the difficulties you experienced with the hot water supply. This issue arose due to a scheduled maintenance intervention, which was communicated within the hotel, as well as an unexpected technical pump failure that occurred during your visit. Our team worked promptly to restore the full service, and we can confirm that hot water was reinstated in the guestrooms by the late morning hours of September 11th. We fully understand how essential this amenity is during a stay and sincerely apologize for the inconvenience experienced. We value feedback from our guests and would welcome the opportunity to discuss this matter further with you directly. We hope you will reconsider and give us another opportunity to provide the experience you expected. Best regards, Markus Koller, Cluster General Manager

Night Club across the street

Tripadvisor 评级 2.0/5

aroundtheworld57 商务住宿 - 经 TripAdvisor 认证的评论

I booked the Novotel based on the reviews here and the fact it’s a chain where you know what you’re getting. Standard rooms, standard service, convenient location - what can go wrong for a four days business trip to Vienna? While the hotel provides soundproof windows, they can’t cancel out the remarkable sound system from the nightclub across the street. I asked for a quiet room at check-in and they handed me a key for room 306. the room - as most rooms in this hotel - are facing the nightclub Praterstrasse. First night and I hardly slept due to the noise from the club and the party crowd outside on the street. I raised this with reception, they were very understanding and I was told that I’m not the only one who complained about the noise that night. The next day I was promised a quieter room and was moved to room 411. different floor - same problem. When I called the reception I was assured there’s nothing that can be done as the club has a concession until 6am. There are no other rooms available. Two nights in a row with hardly any sleep is annoying to say the least. While the staff can’t help the situation I am really surprised that this is not mentioned here more often. The staff knows about this problem and guests frequently complain. While there might be nothing that can be done about the night club and its party guests outside, I would have appreciated if it was mention here in the reviews. I would have booked an alternative.

Dear Guest, Thank you for taking the time to provide this feedback. We appreciate your confidence in choosing our hotel based on positive reviews and brand reputation. Our team always strives to maintain consistent standards across our locations. However, we sincerely apologize that your experience fell short in some areas. While our soundproof windows and upper-floor rooms typically help manage urban noise, we understand these measures proved insufficient during your visit. Our front desk team remains available around the clock to assist guests with any concerns. We're particularly grateful you acknowledged our staff's efforts to address the situation. Our location near Vienna's vibrant districts remains popular with guests seeking convenient access to the city center, accessible via our nearby public transport links. We hope you will return for an improved experience in the future. Kind regards, Markus Koller, Cluster General Manager

Below Par

Tripadvisor 评级 1.0/5

Sara M 经 TripAdvisor 认证的评论

Review for Novotel Wien City This was my second (and definitely last) stay at this hotel. The first time was already a disaster, but I thought I’d give it another chance since it’s close to my office. Big mistake. First of all, don’t be fooled by the glossy photos online – the rooms are tiny. Housekeeping is a joke: for 4 days straight they didn’t bother removing used coffee cups or water glasses, and there were zero toiletries provided. One year later, the bathroom sink drain in the exact same room number is still clogged. Clearly maintenance is non-existent. The staff? Unfriendly, unaccommodating, and absolutely indifferent. This was consistent across both visits. One evening the hallway had no lights – I reported it, and nothing was done even after 5 hours. But here’s the absolute dealbreaker: housekeeping left my room door completely open from 9 AM until 6 PM. Yes, you read that right – my room was unlocked and exposed for nine hours. Anyone could have just walked in. When I told the manager, he showed care initially but totally ignored me afterwards and nothing has been done. That level of negligence is beyond unacceptable. This hotel is unsafe, poorly run, and shows zero respect for guests. I would never recommend it to anyone. There are plenty of other options in the area – even another Accor hotel just a 2-minute walk away that offers the same price with infinitely better service. Avoid Novotel Wien City at all costs.

Dear Guest, Thank you for this review about your recent stay. We sincerely apologize that your experience fell short of our standards in multiple aspects. While we always aim to provide seamless stays, we recognize we missed opportunities to address your concerns during your visit. Our 24-hour reception team is trained to promptly resolve maintenance issues and security matters, and we regret this wasn't your experience. We've reinforced our room inspection protocols to prevent oversights in future preparations. Your feedback about service interactions has been shared with our leadership team for coaching purposes. We take security seriously and have reviewed door closure verification procedures with housekeeping. We hope we can welcome you back in the future. Kind regards, Markus Koller, Cluster General Manager

Alina

Tripadvisor 评级 5.0/5

alina a 经 TripAdvisor 认证的评论

Very cosy atmosphere all around and waiter Vlad was really nice! Definitely recommend visiting this place❤️❤️❤️❤️❤️

Dear Alina, Many thanks for sharing your review. It’s wonderful to hear about your positive experience at Novotel Wien City. We’re delighted you appreciated our inviting ambiance and the attentive service from our team members. Your kind recommendation motivates us to maintain our high standards every day. We all look forward to welcoming you back in the future. Kind regards, Markus Koller, Cluster General Manager

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其他网络用户评价我们的酒店

  • 1,181 评论 9.1/10 位置
  • 1,131 评论 6.7/10 房间
  • 972 评论 7.7/10 服务
  • 15 评论 8.1/10 上网
  • 626 评论 6.9/10 早餐
  • 530 评论 7.3/10 清洁度
  • 223 评论 4.5/10 性价比

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