维也纳城市诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 26 评论

酒店其他优惠

  • 步行 10 分钟可达市中心

  • 行政房,位于 8 楼,带阳台,可欣赏维也纳环城大道

  • 2 名 16 岁以下的儿童可免费入住

  • 多瑙河运河沿岸的慢跑路线就在酒店的正前方

  • "Family and Friends" 餐厅供应由当地特产和有机食材烹制的菜肴

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

安心悦界(ALLSAFE)认可酒店

酒店位置

维也纳城市诺富特酒店

Aspernbrueckengasse 1, 奥地利
1020 维也纳
奥地利

GPS:48.213099, 16.382962

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
酒店附近
  • 停车

五感

这家现代化的餐厅供应当地和国际精选特色菜,采用新鲜、一流的时令素材制作。 所有菜式均可订购三种尺寸:作为试吃、头盘或是主菜

我们的客房

空间宽敞,设计现代,功能多样,诺富特客房可以完美地满足您的所有需要,是优雅生活的上佳之选。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  26 评论

TripAdvisor 评级  4.0/5  1,869 评论

Find another place to stay in Wien

Tripadvisor 评级 1.0/5

Eleni A 经 TripAdvisor 认证的评论

We arrived at the Novotel Wien hotel on the 15 of December with -2c degrees and the weather forecast fo the next days was -6 and snowfall. Although the room was really nice the heating was not working !! The first option they offered us was to give us more blankets! Keep on mind that we are taking about a 4star Hotel !!! We finally moved to a new room at 11;00 pm ! We were awake from 5:00 am that day . The new room that offered us had 2 single beds since they could not offered a bedroom with a double bed ! It was hard to believe that there was not available a bedroom with a double bed. Anyway we moved to the new bedroom with 2 matress but unfortunately the one was totally destroyed ! I had a terrible sleep and I woke up with a pain in my back. I called them 8 o'clock in the morning to inform them that they have to find a solution ! Both the lady that was in the front desk and the "manager" were so rude and without any concern about my problem they just informed me that the housekeeper will come up and check it ! After one hour of the phone call I had no news .I had to go to the reception by myself just to inform me that the housekeeper had not informed them yet about the mattress!! It was insulting not only the fact that they didn't believe me but also that they acting like the didn't care of what I was telling them . It seems that they just ignorned me with an irrogant style. I was very disappointed so I asked the manager to come up with me and check the mattress. THEY NEVER ADMITT THAT THE MATRESS WAS SUCH IN BAD CONDITION! THEY TREATED ME IN SUCH A BAD MANNER THAT I COULD NEVER IMAGINE ! Of course I asked for their business cards but only the manager offered me one . The other lady said she does not have one ! All these in Novotel Wien 4star hotel !! I have already informed my travel agent and they wil also handle the situation from their side.

Dear Elenia, Thank you for your feedback, We are sorry that you felt the level of service delivered was not that expected and rest assured that this feedback will be addressed with our team. We regret to hear that the heating in your original room was not functioning and we could not solve the issue on the spot. However, we are glad we were able to find you another room, unfortunately, we only had rooms with 2 single beds available. Furthermore, we are sorry that you were not entirely happy with one of the beds. We would like to believe we provide good quality mattresses for our guests’ comfort, however, we do understand that due to personal preferences this is not always the case. Please accept our sincere apologies. We hope we can provide you with an improved stay in the future. Kind regards, Markus Koller, Cluster General Manager

Rip off Breakfast at Novotel Wien city

Tripadvisor 评级 3.0/5

colettei578 Couples - 经 TripAdvisor 认证的评论

When I booked hotel ,I asked for directions from airport to Hotel ,we where sent to wrong Hotel !! So they paid for taxi to correct Hotel ,stay was pleasant ,clean etc,had Breakfast on our last day ,it cost €46 for 2 people ,it was a very unappetising breakfast for that amount of money,at Airport a Breakfast is €7.90 a very big difference,so disappointed at being ripped of like this ,never again

Dear Colette, Thank you for your review of your recent stay. While we are pleased that you appreciated our high standards, we apologise for any misunderstanding and assure you that we have addressed your comments with our team. We regret that you were not entirely satisfied with our breakfast offer. We would like to believe that this reflects the great variety of healthy, fresh products as well as the quality of these items. Nevertheless, we have taken your concerns into consideration. We hope to welcome you back for an improved experience next time. Kind regards, Mesut Kesici, Cluster General Manager

Great Hotel for a Family Vienna trip

Tripadvisor 评级 4.0/5

rogeriol216 家庭住宿 - 经 TripAdvisor 认证的评论

Family stay for a 5 day Vienna vacation trip. Breakfast is outstanding (specially for European standards); staff is very friendly, and most speak English. Location is near lots of shops and restaurants within walking distance; Access to train is literally within a few steps from lobby, and main tourist area with nightlife & dining within few blocks away. Rooms are nice and clean 👍. Whenever we return to Vienna, will definitely stay here again.

Dear Roger, Thank you so much for this glowing review. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. The entire team look forward to seeing you on a future occasion. Kind regards, Mesut Kesici, Cluster General Manager

Hungry for the day

Tripadvisor 评级 5.0/5

GeneralMustang Couples - 经 TripAdvisor 认证的评论

We were looking for a restaurant to eat and many were booked or accepted only cash, we only had a credit card. We came across this place and Markus happily gave us a table and explained where to find the food in the buffet they had at the time. He was very well mannered and welcoming. Markus saved us from starving that morning. Thank you!

Dear Guest, Thank you for taking the time to let us know your opinion of your recent stay. We appreciate that you chose to stay with us and would like to thank you for sharing your feedback with us. It is rewarding to know that you received such great service; we always aim to meet and where possible exceed our guests' expectations and it's wonderful for the team to know of the impact they had on your experience. Moreover, we appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays. We look forward to welcoming you back. Best wishes, Mesut Kesici, Cluster General Manager

Excellent hotel room in easy walking distance to city centrr

Tripadvisor 评级 5.0/5

glyndawkins1948 Couples - 经 TripAdvisor 认证的评论

The room was very comfortable and the double glazed windows with additional external glass window made the room very quite, the restaurant and bar area was also very good The Metro station is less than 5 minutes away and trams less than 10 minutes away so made getting to and from any location in the city very easy

Dear Guest, Thank you for sharing this positive feedback of your stay. We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements. We look forward to seeing you again in the future. Best wishes, Mesut Kesici, Cluster General Manager

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其他网络用户评价我们的酒店

  • 629 评论 8.8/10 位置
  • 572 评论 7/10 房间
  • 492 评论 7.9/10 服务
  • 17 评论 6.8/10 上网
  • 362 评论 6.9/10 早餐
  • 248 评论 7.2/10 清洁度
  • 126 评论 4.8/10 食物
  • 101 评论 4.6/10 性价比

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