Ibis Brussels City Centre 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 2.011 görüş

En iyi fiyat
garantisi
Ibis Brussels City Centre - Image 1
Ibis Brussels City Centre - Image 2
Ibis Brussels City Centre - Image 3
Ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRÜKSEL, Belçika

Açıklama

Otel ekstraları

  • Brüksel'in merkezinde, Grand-Place'a yürüyerek 7 dakika mesafede

  • 'Green Key' sertifikalı

  • Otel genelinde ücretsiz WiFi

  • Otelin yakınında genel otopark bulunur

  • Resepsiyon 24 saat hizmet verir

Konaklama olanaklarımız

Take advantage of our Flight + Hotel offers

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Otelin konumu

Ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRÜKSEL
Belçika

GPS:50.850204, 4.349662

Telefon
Faks +32 2 514 22 14

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvan kabul ediliyor
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

BAR

Bar: günün dilediğiniz saatinde buluşmalarınız için sıcak bir ortam.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  2.011 görüş

TripAdvisor Derecesi  3.5/5  3.582 görüş

Güzel hizmet kötü bina

Avis müşterileri puanı 3.0/5

Mehmet B. Aileler - ALL için doğrulanmış yorumlar

Konaklamamızda ulaşım imkanlarına yakın olmamız, odamızın düzenli temizlenmesi ve resepsiyon hizmeti çok güzeldi. Eksik yada düzeltilmesi gerektiğini düşündüğüm şeyler ise; 1. Bina içi çok yıpranmış çoğu yerden su almış ve yerdeki halılarda izler bırakmış aynı zamanda rütubet kokusuna yol açmış. 2. Oda içerisinde adım atacak yer yok neredeyse. 3. Otele geldiğimizde saat 11.00’di bize odamızın hazır olmadığı söylendi ve valizi bırakabileceğimiz iletildi. Buna hiçbir sözüm yok doğru bir uygulama fakat sonrasında resepsiyonist arkadaş 13 euro verirsek odamıza hemen geçebileceğimizi iletti. Maalesef çok kötü bir müşteri deneyimi madem hazır oda var bunu ticarete çevirmek bence kötü bir işletme politikası.

Sevgili Mehmet Bey, otelimiz adına yaptığınız değerlendirmeler için teşekkür ederiz. Personelimizle iletişiminizin ve özenerek hazırladığımız kahvaltı servisimizin konaklamanızın memnuniyetine olumlu katkı sağlamış olmasından memunuz. Ancak odanızdaki yatakta çöküntü olması elbette kabul edilemez. Bu konuda bizi bilgilendirdiğiniz için teşekkür ederiz; iletinizi referans alıp ilgili ekibi yönlendirdik. Sizleri ağırlamaktan onur duyduk ve bir sonraki ziyaretinizde yine bizi seçmenizi dileriz. Teşekkürler. Marc UYTTERHOEVEN, General Manager

Not recommended

Tripadvisor puanı 2.0/5

D-J14WO Couples - TripAdvisor onaylı yorum

Small, basic, tired looking room. No kettle and the shower room was tiny. Depressing, grey view over the other rooms. Very disappointed. On a positive note, reception staff were friendly and helpful. This was my first and last time at an Ibis hotel.

Dear D-J, Thank you for taking the time to share your feedback. We are pleased that you found our reception staff to be friendly and helpful, as our team strives to provide excellent service to all our guests. However, we are sorry to hear that certain aspects of your room did not meet your expectations. Our rooms are designed to be compact and efficient, offering a functional space for our guests' comfort. We regret that the absence of a kettle was an inconvenience; we understand how important these amenities can be. Additionally, the size of our shower rooms is consistent with inner-city hotel standards, aiming to maximize space while providing all necessary facilities. Regarding the view, while we cannot change the urban landscape, we do offer rooms with different views that may be more to your liking, such as street view, courtyard view, or church view. For future visits, we would be more than happy to find a room that better suits your preferences. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

A very basic hotel with a good location, but too expensive.

Tripadvisor puanı 3.0/5

468Dave TripAdvisor onaylı yorum

The location is good but it's a very basic hotel and far too expensively for what you get. Do not pay extra for the so called 'sweet room' because they're identical to a normal room. You don't even get a kettle and the bathroom is exactly the same.

Dear Dave, Thank you for taking the time to share your review. We are pleased that you found the location of ibis Brussels City Centre to your liking, situated right in the heart of Brussels with convenient access to public transport and nearby attractions. However, we are sorry to hear that some aspects of your stay did not meet your expectations. We understand that you found our 'sweet room' to be similar to our standard rooms; please note that while the room size and bathroom amenities remain consistent for comfort, our premium rooms do offer additional amenities such as coffee and tea facilities. We regret if this was not made clear during your booking process. Additionally, we aim to offer competitive pricing that reflects our central location and the quality of services provided, and we apologize if you perceived the value to be lacking. Our team is dedicated to providing a pleasant atmosphere and we are sorry if we fell short in this instance. We hope you were able to appreciate our efforts to maintain a high standard of cleanliness and service during your stay. The heart of Brussels offers a vibrant atmosphere with an abundance of bars, restaurants, and shops, which we hope added value to your experience. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Tiny rooms and rude staff

Tripadvisor puanı 1.0/5

momo1979 TripAdvisor onaylı yorum

Awful hotel rooms are tiny front of house staff are so rude! The corridors and rooms make it feel like a prison and the front desk staff are so not bothered by anything literally no customer service borderline rude. I would not recommend this hotel

Dear Momo, Thank you for your feedback, We regret to hear that your experience with our accommodations and staff did not reflect the high standards we strive to uphold. Although the design of our hotel aims to maximize space and comfort within the urban constraints of a central location, we understand that our room sizes may not meet everyone's expectations. Our team is dedicated to providing friendly and attentive service, and it seems we fell short during your visit. We will reflect on your comments to ensure that we offer a welcoming environment for all guests. We apologize for any inconvenience caused by the layout of our hotel, which we understand can affect the overall impression. We appreciate you bringing these matters to our attention, and we will certainly use your feedback as an opportunity to improve. While we cannot alter the architectural structure, we are always looking for ways to enhance our guest experience within the existing space. We hope to welcome you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Racist remarks on check-in

Tripadvisor puanı 4.0/5

Zu_Explorer TripAdvisor onaylı yorum

I rank this hotel 3rd on the 4 I bis hotels I visited during my European Tour. It's biggest pros is that it is indeed the City Centre, so you get all the benefits. The room itself is normal Ibis standard. My only issue was on check-in day. I look Indian, but I am not + I speak 7 international languages. After check-in, my wife and I went to discover our room. Unfortunately it was the furthest from the elevator (about 5-mins walk from lobby to room). So my wife and I got back down to the reception to ask for another room. The Belgian lady said to her colleague in French, "Qu'est-ce que ces deux-là veulent encore ?" in a disgusted tone. (translation: What does these two want again?") . I politely replied her in French my request to change room. She was gob smacked that I had understood her, and she ran away to her office. Her colleague took over, and saying "Astaghfirullah ", which is Arabic for "Forgive me god", he declined to change room as there was apparently no availability. I am not sure he said that for her racist colleague, or because he was disgusted too to check-in Indian looking customers. There you go, my wife and I were welcomed by racist remarks in English, French and (possibly) Arabic. I was so tired after having travelled several countries, I just let it go and went to get dinner.

Dear Zu, Thank you for taking the time to share your review. We are delighted that you appreciated our hotel's location, right in the heart of Brussels, just around the corner from the Grand Place and next to the fish market and shopping area, as well as the standard of our rooms consistent with the Ibis experience. However, we are truly sorry for the unwelcoming remarks you encountered upon check-in. This is not the impression we wish to convey, and we understand how such interactions can impact the overall experience at our establishment. Our guests' comfort and satisfaction are paramount, and we regret that the room allocation did not meet your preferences. We aim to provide a warm and inclusive environment for all our guests, irrespective of their background, and it is disheartening to hear that we fell short in this instance. Furthermore, it is disappointing that the service provided by our staff did not reflect the high standards we strive to uphold. We hope you were able to enjoy the wide variety of amenities and services offered by our hotel, such as our 24-hour reception, extensive breakfast buffet, and convenient public transport connections within walking distance. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 2.130 görüş 9.6/10 Konum
  • 2.463 görüş 4.4/10 Oda
  • 1.556 görüş 8.5/10 Hizmet
  • 36 görüş 7.7/10 Wifi
  • 1.723 görüş 2.8/10 Konfor
  • 809 görüş 7.6/10 Kahvaltı
  • 773 görüş 6.2/10 Hijyen
  • 324 görüş 4.3/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Brüksel şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.