Temiz, güzel ve çalışanları güler yüzlü. Konumu harika. Şehire ilk gelenler için ve bir de yürümeyi sevenler için süper bir tercih.

Location of this Ibis is great - next to station and therefore convenient for arrivals by train or Navette from the airport. Reception at check in was really friendly and we were given a larger room with 3 beds. So far OK, although the hotel really needs to be refreshed as very outdated in decor, etc. Then in the evening we tried to get items from the Petit Faim menu - only to be told anything we wanted to order was unavailable and we should go to the restaurant. We did - but nothing suitable for anyone wanting a snack and not a full meal. So went to the station to get something instead (and did this for the other days of our stay). What's the point of marketing a "Petit Faim" menu service at the bar if its not available and nothing suitable offered - the hotel has a kitchen!!!!! Then breakfast - chaos - stuff not available - in fact on the third morning there was no bread/croissants for quite some time. Other Ibis hotels with less staff can produce a better breakfast service. Expect this hotel makes good money for Accor Hotels,due to its location and no one bothers to check the standard of service it is giving. Reception staff, other than when we checked in and out (same person) were the least friendly of any in an Ibis hotel (and we have stayed in many in the UK, France, Spain, Italy and Poland).

Delayed flight but with the regular airport bus running to the bus terminal on the other side of Marseille Saint Charles station access was swift and easy. A warm greeting at reception and I was just in time to get a drink at the bar. Room was comfortable with a decent sunrise view across the city to the old harbour area. Breakfast was varied and good and set me up for my travels from the SNCF station next door.

I checked in on Thursday, November 8th 2018, around 11 PM. Eventhough I did online-check-in, nothing was prepared and it took many, many minutes to complete my check-in. The guy at the front desk who checked me in, white male, age 25+, tall and lean, was yawning all the time without covering his mouth nor apologizing to me. This behaviour toward checking-in guest was completely intolerable, it was insulting and disgraceful. I have never felt so insulted while checking in into any hotel I have ever been. This inexcusable incident should be followed up by management. This was surely way under IBIS standard, or ANY standard as a matter of fact!

the best place that you can stay ..the service was awesome..especially the receptionist is perfect.. the hotei is very convenient.. next to the train station.. close to the city center.. nice view.. the breakfast is a good one.

The hotel is nicely located. The rooms are sound proof. Good aircondition completes good conditions for sleep. The rooms are somewhat small but this is not a place to hang around anyway. Nice bar. Very friendly staff.

All was fine except the breakfast. It was varied, but not well organized. Milk and water bottle in buckets of cold water placed at the back of other food with the result that water was dripping over everything. Staff in breakfast room did not render good service. Sometimes we had to ask for the cutlery as there was non. Teaspoons do not exist. On one occasion even plates and mugs finished. Seems they need more of them as they kept putting things out gradually and people had to wIt. When I asked for one teaspoon they only gave me one and put another one out. Eggs. Only 6 eggs at a time could be boiled. There should have been a note saying that if someone wanted boiled eggs he has to put them in. It happened that when we went to pick the egg, someone else had taken it. On our last breakfast this happened , there were no more eggs and within minutes the boiling machine was no where to be seen as they took it away. Cereal was miserable with nothing to put with it. In a corner where no one sees them I found out 3 tiny tumblers with some seeds but nothing more. Been to Ibis hotels before but this breakfast was the worse. Other occasions flavored yogurt was not put out either. Most staff in there do not understand English either. When I found out where Mercure was in Marseille I was really sorry I booked this Ibis.

The Hotel is near to the City Railway/Metro Station thats the only plus point. There is carrefour city and Mcdonalds nearby. The room size was average. The AC in our room did not work properly, it was hot. Be advised there is no complementary tea in this hotel. Rest is OK, a bit far from City Centre though.

Kahvaltıda seçenekler az, kahvaltıdan memnun kalmadık. Konakladığımız oda çok küçüktü, banyo çok küçüktü, banyoya el-yüz havlusu konmuyor, ilk defa karşılaştığımız bir durum. Banyo malzemeleri hiç yok. 3 yıldızlı bir otel değil de sanki 1-2 yıldızlı otel gibi. Bir daha tercih etmeyeceğimiz bir otel. Bir çok Ibis’te kaldık. Bu otel onların yanında yetersiz kalıyor.

Extremely well situated hotel in Marseille near the main station but handy for exploring the city. The reception desk staff were the most friendly and efficient I have encountered in a long while making for a memorable 3 night stay.

Unfortunately on this occasion, having booked our first night in Marseille at the Ibis Gare St Charles, French Air Traffic Controllers decided to go on strike and our flight was cancelled ( twice in one week ) so we were unable to get to Marseille and lost our advance non-refundable reservation. Not the hotel's fault, but very, very frustrating.

I chose this Ibis because we were arriving and leaving by train--it's right at the train station so very convenient. Our room was ready on arrival and I was pleasantly surprised to get a room with a great view of the Cathedral. I checked in online so check in and check out were quick and efficient. Staff were friendly and polite and spoke English. The breakfast was good with a lot of selection and items were constantly being replenished. The room was the standard Ibis--clean and comfortable. No surprises, no complaints. The location was great--we walked everywhere--including the Cathedral (which was a lot of stairs but very worth it for the fabulous views). Marseille is a beautiful and vibrant city and we enjoyed our short stay very much.

As I have stayed here before I was aware of the good standards of the hotel.Everything was as usual good my only problem was that the room was looking out over the sidings at St Charles Station and was awoken at 5.00am

Excellent stay, excellent personnel, excellent breakfast. The only tiny small problems were that the room and the Closet were small. Service, Cleanliness, location excellent and remarkable. The reception personnel very helpful.

We enjoyed our stay apart from when I had dinner the first evening we arrived and my meal was a let down, I ordered the Dos de Cabillaud Peche and it was stone cold ,looked as if it had been lying around for a long time uncovered and dried up ,the fish was slightly warm but that was all.I know some hotels serve hot food on cold plates fine if the food is hot in the first place but my meal was very disappointing and I didn’t dare complain at the time as I know what kitchen staff can do before it is returned to you!