Sofitel Paris Arco do Triunfo

Excellent customer service. Staff very attentive and helpful. The concierge Gerald and also Carlos, made our trip an absolute breeze. Gerald organised all our lunch and dinner reservations, most which we were unable to do ourselves. He booked all our tours and made wonderful suggestions for exhibitions and dinner, a true wizard in action! Carlos’ kindness when one of us was unwell and quick response to call a doctor and all the follow ups will never be forgotten. Gerald and Carlos make a formidable team and are the reason I returned to the hotel twice in 2 months, and will definitely be returning.

Dropping or collecting your luggage by car will attract a very expensive parking ticket even if you stop in front of the hotel for 15 seconds......reaction of the management: " too bad, nothing we can do, there is no loading facility in our hotel" !... this type of answer is not acceptable by a 4 star hotel. A nice hotel only if you carry your luggage from the metroline......

My husband and I stayed at this hotel and can’t say enough good things about it. Our bed was heavenly. The location perfect. The attention to detail astonishing. We appreciated being handed cold water every time we walked into the hotel after a long day walking about in Paris. Everyone on staff was unbelievably helpful and friendly (in a genuine way; not in a superficial annoying way). We really enjoyed just conversing with hotel staff and getting to know them. Most of all, Gerald, the concierge, was the best concierge I have ever had the pleasure of meeting. His recommendations were spot-on and his ability to secure reservations for us at top restaurants at the last minute speaks to his stellar reputation among Paris’ best dining establishments. Lastly, we ordered room service for breakfast before heading to the airport and the omelette were delicious, and the baguettes and croissants were as fresh and tasty as the ones we bought on Rue Cler! We will definitely be staying here again on our next visit to Paris. Bravo, Sofitel team! Thank you so much for making our stay so special.

No amount of words can express the gratitude that I'm feeling right now. I'm truly grateful to Gèrald for his kindness, passion and generosity... Gèrald advised my family and I about the fun and historical places to visit in Paris and also about great restaurants to sample. My kids were thoroughly entertained and had an incredible experience in Paris. I must mention that he also went beyond the call of duty by spending time with me (on his day off) exploring the city and doing a bit of shopping. I'm appreciative of the 'fashion' tips that he gave me! I'm in awe of his knowledge of the city,its architecture and historical sites.He has an incredible love for his job. Thanks to Gèrald for making our stay at Sofitel pleasurable and memorable. We'll sure stay there again when we visit Paris!

A weekend break in Paris made even more memorable by this brilliant hotel. We booked two junior suites that were spacious and scrupulously clean with both bath and showers in the rooms, included breakfast was lovely with plenty of choice. A big plus for this establishment was their staff who throughout the hotel couldn’t do enough for you.