Hotel Am Konzerthaus - MGallery Collection 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 2 216

Hotel Am Konzerthaus - MGallery Collection - Image 1
Hotel Am Konzerthaus - MGallery Collection - Image 2
Hotel Am Konzerthaus - MGallery Collection - Image 3
Hotel Am Konzerthaus - MGallery Collection - Image 4

Opis

O hotelu

  • Ciesz się pobytem w niedawno odnowionych pokojach.

  • Hotel posiada certyfikat EU Ecolabel i Austrian Ecolabel.

  • Rozsmakuj się w wyśmienitej kuchni restauracji Apron z 4 szefami i 1 gwiazdką Michelin.

  • Bezpłatna woda mineralna, WIFI, kawa i herbata w pokojach.

  • Konsjerż i usługi portiera, a także podziemny parking na miejscu.

Nasze pokoje

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Lokalizacja hotelu

Hotel Am Konzerthaus - MGallery Collection

Am Heumarkt 35-37
1030 WIEDEŃ
Austria

Pozycja GPS:48.199693, 16.377311

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

APRON

Wyróżniona gwiazdką Michelin i 4 czapkami Gault Millau restauracja APRON zachwyca nowoczesnymi interpretacjami kuchni austriackiej. Szef kuchni Stefan Speiser od lat plasuje się w gronie 50 najlepszych kucharzy w Austrii. Wymagana rezerwacja.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 2 216

Ocena TripAdvisor  4.5/5  Liczba opinii: 310

Certyfikat Doskonałości 2025

Very Good

Ocena na stronie TripAdvisor 5.0/5

Sebastian B Opinia zatwierdzona w TripAdvisor

Dear esteemed Guest, Thank you very much for your positive review. We are pleased to hear that you enjoyed so many aspects of your stay. We also appreciate your constructive comments regarding a few details. It is feedback like this that helps us improve. We certainly hope to welcome you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Good for a short stay only

Ocena na stronie TripAdvisor 4.0/5

Economistmum Opinia zatwierdzona w TripAdvisor

Dear esteemed Guest, Thank you very much for your detailed feedback. We're pleased to hear you enjoyed our breakfast and found the team helpful during your stay. We also truly appreciate your comments regarding the Wi-Fi signal and room layout, your input is valuable and helps us improve the guest experience. While our design style is intentionally distinctive, we understand that it may not suit every preference. We’d be happy to welcome you again for a shorter visit. Kind regards, Melanie Front Office Agent

BEWARE Unauthorised and Unexplained Charges to Credit Card

Ocena na stronie TripAdvisor 1.0/5

R L Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for your message and for taking the time to express your concerns. Firstly, we would like to clarify that the €100 credit card pre-authorization taken at check-in is a standard policy followed by most hotels globally. It is not a charge but rather a temporary hold intended to cover any incidental expenses during the stay. This is fully refundable upon check-out, provided no extra charges are incurred, which was indeed the case in your situation. Regarding the €294 in question, we would like to clarify again that this was not an additional or unexplained charge. At the time of your check-in, we had no information indicating that your stay had already been prepaid. As a result, payment was processed as per our standard procedure. We previously explained that due to a recent transition to a new operating system, there had been delays and inconsistencies in how transactions, particularly authorizations and releases, were displayed, something we also apologized for in numerous occasions. We understand how this situation may have appeared confusing but we want to emphasize that there were no multiple charges made by our hotel. What you may have seen on your credit card statement were authorizations—not charges—which are often temporarily displayed as pending transactions before being released. Additionally, we have consistently responded to your queries within a few hours each time, ensuring that you were kept up to date at every step. For this reason, we find the characterization of our communication as "suspicious" and lacking "accountability" to be both inaccurate and unfair. We have taken your concerns seriously from the start and have actively worked to resolve the matter as quickly and transparently as possible. Should you require any further assistance, we would be happy to provide it. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Nice hotel if your room not on the street

Ocena na stronie TripAdvisor 4.0/5

Dalia R Opinia zatwierdzona w TripAdvisor

Dear Dalia, Thank you for sharing your experience. We’re pleased to hear that we could accommodate you with a quieter, more spacious room during your stay. We truly regret the inconvenience caused by the street work and the noise in your original room. Your comfort is very important to us, and we appreciate your understanding. We hope to welcome you back for a much more peaceful stay next time. Kind regards, Melanie Front Office Agent

Great Location, Excellent Service

Ocena na stronie TripAdvisor 4.0/5

Nadja L Rodziny - Opinia zatwierdzona w TripAdvisor

Dear esteemed Guest, Thank you very much for taking the time to share your feedback! We are delighted you enjoyed your stay overall and appreciated so many aspects of it. Your comments are very valuable to us and we hope to have the pleasure of welcoming you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 252 Liczba opinii 9.5/10 Lokalizacja
  • 1 402 Liczba opinii 8.2/10 Pokój
  • 1 579 Liczba opinii 9.2/10 Obsługa
  • 20 Liczba opinii 5.8/10 Internet
  • 950 Liczba opinii 9.1/10 Śniadanie
  • 470 Liczba opinii 8.8/10 Czystość
  • 413 Liczba opinii 9.4/10 Klimat
  • 288 Liczba opinii 7.6/10 Udogodnienia

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