Hotel Am Konzerthaus Vienna MGallery 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 1 816

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Hotel Am Konzerthaus Vienna MGallery - Image 1
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Am Heumarkt 35-37, 1030 WIEDEŃ, Austria

Opis

O hotelu

  • Ciesz się pobytem w niedawno odnowionych pokojach.

  • Hotel posiada certyfikat EU Ecolabel i Austrian Ecolabel.

  • Rozsmakuj się w wyśmienitej kuchni restauracji Apron z 4 szefami i 1 gwiazdką Michelin.

  • Bezpłatna woda mineralna, WIFI, kawa i herbata w pokojach.

  • Konsjerż i usługi portiera, a także podziemny parking na miejscu.

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Lokalizacja hotelu

Hotel Am Konzerthaus Vienna MGallery

Am Heumarkt 35-37
1030 WIEDEŃ
Austria

Pozycja GPS:48.199693, 16.377311

Telefon
Faks +43 1 71616844

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

APRON

Wyróżniona gwiazdką Michelin i 4 czapkami Gault Millau restauracja APRON zachwyca nowoczesnymi interpretacjami kuchni austriackiej. Szef kuchni Stefan Speiser od lat plasuje się w gronie 50 najlepszych kucharzy w Austrii. Wymagana rezerwacja.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 1 816

Ocena TripAdvisor  4.5/5  Liczba opinii: 250

Certyfikat Doskonałości 2024

Wonderful staff, amazing burger, relaxed feel in need of a redesign.

Ocena na stronie TripAdvisor 4.0/5

473nicholasj Solo travel - Opinia zatwierdzona w TripAdvisor

This hotel is very modern and situated in really easy walking distance to the trams and the Stadtpark U Station. The pros. The hotel staff are really kind and nice, they were quick to answer any query and always happy to help, thankfully because my German is limited they have flawless English and put me to shame. I had to ask for some help from housekeeping at one point and the issue was resolved within 15 minutes. That’s some speedy service and all done with a smile and a happy attitude so thank you for fixing the kettle issue! The hotel is also blessed with a good AC system which this summer in Vienna has been needed! Room service is speedy and after a mad day of travel all I wanted was a good burger and a Coke. I can say that this burger was probably the best I’ve had outside of the USA and that it was tempting to get another during my stay, but I resisted the temptation. There are some bad points that knock off a star or two for me. They aren’t to do with the management more the design of the hotel. GOSH it is dark. The hallways are dark the fittings are dark. The panels are dark. It feels like it’s being artistic and on trend but it feels like it is dating quickly and can feel a little oppressive at times. It is anything but light and airy in the way that it is designed and after a day looking at gothic architecture and the fall of an empire in the museums it’s got a very dark feel. Also, it can get very noisy early in the morning if you are in the side of the hotel where deliveries and rubbish collection happen. That’s okay for me because I’m an early riser but just be aware it’s not the most tranquil of places. Simply because of the level of work that is going outside and people coming and going from the car park. It is a four star hotel on most sites and that’s probably on balance fair. It scrapes in for me - it could have a very new make over that would take it up to the top of the league and invest in ore tech in the room so that there is greater connectivity for devices and also just a big rethink of the black paintwork and black fittings all over the place. As I said the staff and management are top notch and they made the stay private and a very relaxed pleasure.

Worst experience with MGallery

Ocena na stronie TripAdvisor 3.0/5

Khan322 Rodziny - Opinia zatwierdzona w TripAdvisor

Worst front desk service ever seen in my journey with the Accor group as a DIAMOND Member . The staff were extremely unfriendly and cruel, super rude with a bad attitude with the customers. They charged me just an extra 20€ for my daughter in my room as I have booked a suite and during my whole journey as a I have never had a front desk with the accor group barging me for JUST €20. This behavior is absolutely unacceptable and should not be tolerated by guests at all. I felt hugely disrespected and dishonored because as a DIAMOND member this is probably the worst experience with the front desk I have had in almost 10 years of being with them .

Dear Khan322, thank you for your detailed feedback and for your continued loyalty to the Accor group. I am deeply sorry to learn that your recent experience at MGallery did not meet your expectations. We take your concerns very seriously, particularly given your esteemed status as a DIAMOND Member. The behavior you have described regarding our staff is troubling, as it does not align with the high standards we strive to maintain. To address this issue effectively, I would be grateful if you could provide additional details or specific examples of the interactions. This information will assist us in thoroughly investigating the matter and implementing the necessary improvements. Regarding the additional €20 charge, please allow me to clarify that this fee represents the difference in the rate for accommodating two versus three guests in the suite. We strive for transparency in our pricing, and I regret if this was not communicated clearly. We will review our procedures to ensure that such information is conveyed more effectively in the future. We sincerely hope to have the opportunity to restore your confidence in our services. Please do not hesitate to contact us directly so that we can make arrangements to enhance your experience on a future visit. Should you have any further concerns or require additional assistance, please do not hesitate to contact me directly under h1276-fo@accor.com. Kind regards, Florian Schweder Front Office Manager

Great hotel close to the city center

Ocena na stronie TripAdvisor 5.0/5

23mariajoser Opinia zatwierdzona w TripAdvisor

We got a lovely deluxe room, bathroom was great, bed very confortable and the pilows fine. The room was very quite and we could sleep very well. I came because of a friend that knew the hotel and I also would recomend it to my friends and family. Breakfast was wonderful and the variety of food make it very good. Cofee was perfect.

Lovely hotel

Ocena na stronie TripAdvisor 5.0/5

Curious93386 Opinia zatwierdzona w TripAdvisor

Room was lovely and clean and bed was super comfy and staff very helpful with trying to help us with public transport, the bar and grill staff also lovely and nothing too much trouble. The hotel was quiet but not far from the shops and public transport

Dear Gust, thank you for leaving us a review regarding your stay at the Hotel Am Konzerthaus - MGallery Vienna! We're happy that you liked the room and our helpful staff! Hope to welcome you back again! Kind regards, Victoria - Hotel Am Konzerthaus

3 star hotel rather than a 4+ star hotel

Ocena na stronie TripAdvisor 3.0/5

Doina Daniela P Opinia zatwierdzona w TripAdvisor

Nice hotel but definetely not a 4,5 star hotel. I stayed for 10 nights and experienced some problems, one would get, in a 3 star hotel. They are definetely not problem solvers when the issue is presented. The only solution is changing rooms for another with other problems and so on.( the mains problems I experienced were the shower facility with no water during specific hours, noise proof wich is non existent even if on 4th floor, hygene issues) . Other than that it was very close to the city center and the cocktails were nice. Couldn't enjoy their Michelin restaurant as it was closed for holidays. ( nerver experienced a closed hotel restaurant in a 4+ star hotel) There was the possibility to eat in the bar area which was also the lounge entrance area ,so people waiting for their taxi, people beeing There for a drink and people wanting to have dinner would have to mingle over the 10 to 12 small tables in that area. As I said, nice, but definetely not a 4+ star service.

Dear d0inadanielap, thank you for your detailed review and for taking the time to provide us with your insights. We regret that your experience did not meet the high standards we aspire to uphold. We are deeply concerned to hear about the issues you encountered with the shower facilities, noise insulation, and cleanliness. Such matters are not reflective of the quality we aim to deliver, and we will promptly address these concerns with our management team to ensure corrective measures are implemented. We also apologize for the inconvenience caused by the closure of our Michelin-starred restaurant during your stay. We understand that this was disappointing, and we will review our dining arrangements to prevent similar issues in the future. We are pleased to note that you appreciated the hotel's proximity to the city center and enjoyed our cocktails. Your feedback is invaluable as we strive to enhance our service and guest experience continually. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to provide you with an improved experience on a future visit. Yours sincerely, Florian Schweder Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 158 Liczba opinii 9.5/10 Lokalizacja
  • 1 260 Liczba opinii 8.3/10 Pokój
  • 1 362 Liczba opinii 9.3/10 Obsługa
  • 21 Liczba opinii 8.5/10 Internet
  • 890 Liczba opinii 9.1/10 Śniadanie
  • 427 Liczba opinii 8.4/10 Czystość
  • 381 Liczba opinii 9.1/10 Klimat

Zarządzane przez Trustyou

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