Hotel Am Konzerthaus Vienna MGallery 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 1 913

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Hotel Am Konzerthaus Vienna MGallery - Image 1
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Hotel Am Konzerthaus Vienna MGallery - Image 4
Am Heumarkt 35-37, 1030 WIEDEŃ, Austria

Opis

O hotelu

  • Ciesz się pobytem w niedawno odnowionych pokojach.

  • Hotel posiada certyfikat EU Ecolabel i Austrian Ecolabel.

  • Rozsmakuj się w wyśmienitej kuchni restauracji Apron z 4 szefami i 1 gwiazdką Michelin.

  • Bezpłatna woda mineralna, WIFI, kawa i herbata w pokojach.

  • Konsjerż i usługi portiera, a także podziemny parking na miejscu.

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Lokalizacja hotelu

Hotel Am Konzerthaus Vienna MGallery

Am Heumarkt 35-37
1030 WIEDEŃ
Austria

Pozycja GPS:48.199693, 16.377311

Telefon
Faks +43 1 71616844

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

APRON

Wyróżniona gwiazdką Michelin i 4 czapkami Gault Millau restauracja APRON zachwyca nowoczesnymi interpretacjami kuchni austriackiej. Szef kuchni Stefan Speiser od lat plasuje się w gronie 50 najlepszych kucharzy w Austrii. Wymagana rezerwacja.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.7/5  Liczba opinii: 1 913

Ocena TripAdvisor  4.5/5  Liczba opinii: 270

Certyfikat Doskonałości 2024

Three day break

Ocena na stronie TripAdvisor 5.0/5

joycet140 Couples - Opinia zatwierdzona w TripAdvisor

Hotel in a good location, we got the CAT train from the airport then walked to hotel about 15 min walk or one stop on metro. Check in was quick with friendly staff. Room comfortable, but only fault was the shower head not staying up, not sure if we had the same room as a previous review or if they have the problem in a few rooms. If being a bit picky could say the room could do with a few touch ups but overall we enjoyed our stay. We found location good , we walked to most places but Stratpark station five minutes away or trams nearby. Breakfast was good, although €30 per person is quite a lot. Vienna a lovely city and if we return would stay here again.

Unfortunate Issue due to Poor Communication

Ocena na stronie TripAdvisor 3.0/5

Jennifer C Opinia zatwierdzona w TripAdvisor

Pro: Room was spacious & clean. It was attended to every morning and evening during our 3 night stay from November 28 through December 1st of 2024. Con: When we checked-in, we were given a “drink of your choice” voucher for 2 drinks to redeem at the restaurant bar that sits in the hotel lobby (see photo attached). This was given to us perhaps because we signed up for their Accor loyalty program so that we were granted free early check in to our room. We went to the bar on night 2 of our stay. We sat at one of the small cocktail tables next to the bar and ordered 2 cocktails from the drink menu that the waiter handed us, priced at 16 EUR each. When we finished our drinks and handed the waiter our voucher – the waiter said he could not accept it because we ordered from the non “Welcome Guest” menu. We said we were unaware of a separate menu and the waiter said the menu was posted at the bar – which we did not see because we immediately sat at a table and not at the bar. The “Welcome Guest” menu had different cocktail options, but were also priced at 16 EUR same as the “normal” drink menu. Instead of arguing further with the waiter (it was getting late and we had another long day ahead of us of sight-seeing) – we unhappily paid the 32 EUR bill and went back to our room for the night to get much needed rest. The next morning, we explained the issue to the attendant at the hotel front desk hoping to get a reimbursement. We said no one explained to us that there was a separate menu for our vouchers (during check-in nor when we sat down at the bar table the night before). He went to the bar manager and then came back and said they could not refund us as this was the agreement between the hotel and the restaurant bar. This was an unfortunate incident that could have been prevented with better communication from the front desk during check-in and/or clearer signage at the bar, tables or menus. We hope our experience helps future guests that are offered the same vouchers and can save unnecessary/unplanned expenditures. “Drink of your choice” is very mis-leading. This situation unfortunately diminished our experience with this otherwise lovely hotel.

Dear Mrs. Jennifer Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you found your room spacious, clean, and well-attended throughout your visit. Providing a comfortable and welcoming environment is always our priority, and we’re glad we met your expectations in that regard. However, we are truly sorry to learn about your experience with the drink vouchers. We understand how frustrating and disappointing it must have been to face such confusion. Please accept our sincerest apologies for the lack of clarity regarding the “Welcome Guest” menu and for any inconvenience caused. Your comments highlight an important area where we can improve, and we will take immediate steps to ensure that future guests are given clearer instructions about the voucher terms during check-in and that proper signage is placed at the bar. We truly appreciate your understanding and the constructive feedback you’ve provided. It helps us refine our services and enhance the guest experience. We hope this incident won’t overshadow the positive aspects of your stay, and we’d love the opportunity to welcome you back and provide you with the flawless experience you deserve. Kind regards, Melanie - Hotel Am Konzerthaus

Excellent!

Ocena na stronie TripAdvisor 5.0/5

Rhi3 Opinia zatwierdzona w TripAdvisor

Really lovely hotel. We stayed for here for 4 mights, helpful staff on checkin, the hotel as a dark atmospheric feel but it works. Bright xmas tree and decs. Not cheap but nice hotel bar - we didn't eat but staff friendly and helpful. Good location. Quiet - but we were on 7th floor. If you come here it is only 32 euros by uber to the airport and it is 15 euros per person on the aiport train - worth noting. Hotel is 20 mins from main station walking but I would recommend a taxi - best to get uber from airport given cost. We didn't have breakfast at 30 euros pp.

Dear Guest, thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed your stay and found our staff helpful during check-in. We’re glad you appreciated the hotel's atmosphere, as well as the festive touch of the Christmas tree and decorations! It’s also great to know that you found our location to be convenient and the hotel bar to your liking. Thank you for your useful tips regarding transportation options to and from the airport and main station. We’re happy that the quietness of the 7th floor added to your comfort during your stay. We hope to welcome you again in the future, and perhaps next time, you’ll have the opportunity to enjoy our breakfast offering! Best regards, Katarina - Front Office

Broken Shower

Ocena na stronie TripAdvisor 3.0/5

352juliad Opinia zatwierdzona w TripAdvisor

The hotel looked nice, was very clean and comfortable. Check in was straight forward and our rooms were ready when we got there at 1pm. Unfortunately, we had a room with a shower over a bath and the shower head would not stay upright so that we could stand under it. It had to be held in your hand to use it. We reported it on the first evening (quite late) and we were told to speak to the morning reception people, which we did and they said someone would fix it whilst we were out during the day (a saturday. When we got back at tea time it had not been fixed, so i reported it again at tea time on Saturday to be told that they had no maintenance person available until Monday which was the day we were going home. They did offer an alternative room at this point, but with one evening to go, it would have been a lot of effort to move rooms. The cleaning staff kept turning the head against the wall as it was the only way it would stay upright, but totally unusable in that position. So they knew it as broken and should have had it fixed before we arrived. On a more positive note, we had great service in the bar from one waiter in particular.

Trip to Vienna

Ocena na stronie TripAdvisor 5.0/5

Bob N Opinia zatwierdzona w TripAdvisor

Looks can be deceiving, given the hotels modern exterior you will be pleasantly surprised with the interior, very friendly and attentive staff nothing was too much bother. Our accommodation was perfect and met all our needs, the breakfast facility was impressively varied from a healthy carrot juicer to bacon, eggs and all the trimmings. Great location.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 169 Liczba opinii 9.6/10 Lokalizacja
  • 1 289 Liczba opinii 8.3/10 Pokój
  • 1 386 Liczba opinii 9.3/10 Obsługa
  • 20 Liczba opinii 7.7/10 Internet
  • 890 Liczba opinii 9.2/10 Śniadanie
  • 420 Liczba opinii 8.5/10 Czystość
  • 366 Liczba opinii 9.3/10 Klimat

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